Conference tea service etiquette-conference etiquette service process

Introduction: The conference is a relatively formal occasion, so no accidents are allowed. Everyone must know the tea etiquette during the conference to avoid affecting the company's image.

Meeting tea service etiquette

1. Prepare more tea leaves before the meeting, so that when guests come, they will have more choices. When adding tea to a guest, we should first ask whether the guest drinks tea or something else. If we find out that the guest likes to drink tea, then report the tea we have prepared one by one. Don't be self-righteous. If we only prepare one kind of tea beforehand, just tell the guests honestly. I believe they won't embarrass you.

2. Preparation of tea sets before meeting. Be sure to wash the tea sets before the meeting. Especially if you add tea that has not been poured for a long time, tea stains will be left in the cup, so you must wash it carefully. . Before serving tea to guests, scald the cups with boiling water. You see, this is very polite, isn't it! It will leave a good impression on the guests.

3. Preparation for personal hygiene in conference services. Before the meeting begins, the relevant conference service personnel should first check whether their clothes and grooming are appropriate, especially their hands. If their hands are not clean, If it is clean and leaves dirty marks on the cup, then who will drink this cup of tea and who will be in a good mood?

Tea pouring etiquette for conference services

1. When we serve tea to guests, be careful not to fill it too full. If it’s too full, you won’t be able to serve it properly. Of course it can’t be too little, usually around 7 or 8. Also, don’t add too much tea, as it will make the tea too strong and taste bad, and the tea should not be too light. If a customer takes the initiative to tell you about his tea drinking habits, then grasp the degree and make the taste suitable.

2. Our conference service staff should generally pour tea at the right rear of the guest. When you come forward, you should inform the guest first, such as offering tea to you, to prevent him from suddenly coming to you. It will be more embarrassing if you turn back and hit the cup. If you are pouring for a woman, hold the cup in your right hand and hold the bottom of the cup in your left hand. If you are pouring tea for a man, you should pay attention to holding the middle of the cup with both hands. For cups with handles, place the handle on the right side.

3. For cups with lids, use the middle finger and ring finger of your right hand to gently hold the lid. Pick up the cup with your thumb, index finger and little finger, and stand behind the guest on the right side. Fill the left-hand container and turn it to the right, also with a handle.

Details of tea etiquette for conference services

1. Before the meeting starts, check whether the patterns of each tea cup are the same;

2. The temperature of the tea water It should not be too hot, 80 degrees is best;

3. Try to ensure that the concentration of tea in each cup is the same;

4. Pour tea to the important guests sitting in the seats first, and then Give to other guests in order;

5. Refill the tea for guests in a timely manner and do not let them empty their cups;

Meeting etiquette service process

Meeting reception etiquette—— Preparations for the meeting

1. Determine the reception specifications

The size of the meeting is determined by the leader of the host unit. Generally speaking, general working meetings within an enterprise are efficient and can be informal. For meetings hosted by superior units, representatives from various enterprises are invited to participate, so the reception work requirements are relatively standardized. Usually, one of the main leaders of the company directly handles the preparation work for the meeting and sets up a conference affairs group to study the related work of arranging the conference reception.

2. Distribute meeting notice

The meeting notice must state the name of the convener or the name of the organization and unit, the time, place, theme of the meeting, meeting participants, conference fees, The materials, contact information, etc. that should be brought. Pay attention to attaching a receipt after the notification, so as to determine whether the invited people will participate in the meeting, and whether those who plan to attend the meeting have other requirements.

Meeting notices are generally sent out 15 to 30 days before the meeting, so that the other party has enough time to send back the meeting receipt.

3. Selection of venue

The selection of venue should be comprehensively considered based on the number of people attending the meeting and the content of the meeting. It is best to meet the following standards:

First: the size should be moderate.

The venue is too big, the number of people is too small, and there are too many empty seats, which are loose and scattered, giving the participants a feeling of depression; the venue is too small, the number of people is too many, and they are crowded together, like country people going to the market, which not only looks stingy, but And it was impossible to hold the meeting successfully. Therefore, British Prime Minister Churchill once said: "There is no need for a room that is too big, but a room that is just the right size."

Second: The location must be reasonable. Meetings convened by history will break up in one or two hours. The venue can be set at a place where the participants are concentrated. For meetings lasting more than one day, the venue should be as close as possible to the residences of participants to avoid participants traveling back and forth.

Third: Ancillary facilities must be complete. Conference staff must check the lighting, ventilation, sanitation, services, telephones, loudspeakers, recordings, etc. of the venue. They cannot rashly assume that "the last meeting was held from here and there were no problems." Returning will be just as smooth." Otherwise, losses may occur.

Fourth: There must be a parking lot. In modern society, when a meeting is called, there are not many people who come to the meeting with "a pair of straw sandals and an umbrella". Cars and motorcycles must have parking spaces to drive successfully.

4. The layout of the venue

The layout of the venue includes the decoration around the venue and the configuration of seats.

Generally, for large-scale meetings, banners are hung in the venue according to the content of the meeting. Welcome and celebratory signs are posted at the door. Appropriate relaxed bonsai and potted flowers can be placed in the venue; in order to make the venue more solemn, the national flag, party flag or national emblem or emblem can be hung on the rostrum. If tea cups and drinks need to be placed on the table, they should be wiped clean and placed in a beautiful and uniform manner.

Basic rules for seating arrangement

Left first (Chinese government practice)

Right first (following international practice)

The center is up (the center is higher than the two sides)

The front row is up (applicable to all occasions)

The farthest is up (far away from the door)

Putting face first (good vision first)

5. Preparation of meeting materials

Modern meetings are inseparable from various auxiliary equipment. Before holding a meeting, you should prepare All kinds of auxiliary equipment are ready. These materials include tables and chairs, name tags, tea, sign-in books, rosters, meeting agendas, blackboards, whiteboards, pens, etc.

6. Reception staff should arrive in advance

Reception staff should enter their respective positions in advance and enter working status before the arrival of the attendees. General reception work is divided into three positions: check-in, ushering, and reception.

① Sign in. Set up a signing table with 1-2 staff members. If a higher level of reception is required, an etiquette lady can be assigned to take charge. Signature Taipei comes with a brush, pen and sign-in book. When handing a pen to a guest, you should take off the pen cover, point the pen tip toward yourself, and hand the pen over with both hands. If it is a writing brush, it should be dipped in ink before handing it over. The sign-in should be more refined so that it can be saved. If you need to hand out information, you should hand it over politely with both hands. Reception staff should always report attendance numbers to the meeting organizer.

②Introduction seat. After signing in. Conference reception staff should politely introduce attendees to the venue and take their seats. Important leaders should be introduced to the lounge first, accompanied by business leaders in person, and sit on the rostrum a few minutes before the start of the meeting.

③Reception. After the attendees sit down, the reception staff should hand over tea, towels, or fruits, enthusiastically answer various questions, meet various requirements, and provide as considerate service as possible.

Meeting reception etiquette - guidance etiquette

1. Car escort

After the guests arrive, if they need to accompany the car, how do the guests and hosts get on the car and how do they get there? Where are the seats?

When taking a car, there are usually two situations: when there is a full-time driver driving, the No. 1 seat in the car is to the right behind the driver, the No. 2 seat is directly behind the driver, and the No. 3 seat is Next to the driver (if there are three people in the back seat, seat 3 is in the middle of the back seat).

If the host drives the car himself, the guest of honor should be asked to sit on the right side of the host, that is, on the right side of the front row, which is the passenger seat.

The main seat of the medium car is in the first row behind the driver, and seat No. 1 is near the window.

When riding in a medium or large van, the front seat is higher than the back seat, and the right seat is higher than the left seat; the closer to the front door, the higher the seat.

When the guests and hosts march side by side, the leader walks on the outside and the guests walk on the inside. When marching in a single file, the leader should walk in front and the guests should walk behind, playing the role of leading the way.

2. The position of escorting guests

First of all, the wall must be given to the guest, so that the guest is on the right; the standard position for accompanying the guide is 1 meter in front of the left side of the guest About 1.5 meters. If the guest knows the way, the guest should walk ahead.

3. When going up and down stairs

Under normal circumstances, women go first, but when women wear short skirts, men have to go ahead.

4. During international exhibitions

According to international practice, the order is sorted according to the Latin alphabet. During United Nations meetings, one letter is drawn first each time.

Meeting reception etiquette - meeting service etiquette

1. Routine services

During the meeting, a dedicated person should generally be arranged to greet and guide both inside and outside the venue. , Accompany the participants. Special care is often required for distinguished guests attending the conference, as well as the elderly, weak, sick, disabled, pregnant, ethnic minorities, religious figures, compatriots from Hong Kong, Macao and Taiwan, overseas Chinese and foreigners. We will respond to the legitimate requests of participants.

2. Catering arrangements

For longer meetings, working meals between meetings will generally be arranged for participants. At the same time, hygienic and delicious drinks should be provided to attendees. The drinks provided at the meeting should be convenient for participants to drink by themselves. It is not recommended to refill tea and water for them frequently. Doing so is often unsanitary and unsafe, and may hinder the other party. If necessary, accommodation and transportation should be provided to outside participants as conveniently as possible and in compliance with regulations.

3. On-site records

All important meetings should be recorded on-site. The specific methods include note-taking, printing, typing, audio recording, video recording, etc. One can be used alone or in combination. When taking handwritten notes of meeting minutes, the basic contents such as meeting name, number of attendees, time and place, speech content, discussion matters, temporary motions, voting and elections must be complete, accurate and clear.

Meeting reception etiquette - final post-meeting service

After the meeting, all reception staff should clearly divide their responsibilities and handle the aftermath.

After the organization meeting, sometimes some activities will be arranged. Such as parties, dinners, visits, photography, etc. These tasks are very tedious and should be directed and coordinated by a leader, and this leader must have strong organizational skills to be competent. At the same time, other reception staff must actively cooperate and perform their respective responsibilities. Responsibility and do your share of the work to ensure the smooth implementation of the activity plan.

Farewell Arrange the transportation of participants according to the situation so that they can return home happily and in time.

Cleaning up meeting documents ① Recycle relevant documents and information in accordance with the principle of confidentiality. ②Compile meeting minutes. ③News reports. ④ Primary volume archiving. ⑤Meeting summary