Self-discipline Convention of Tianjin Property Management Association

In order to safeguard the legitimate rights and interests of the majority of property owners, further standardize property management behaviors, promote the healthy development of the property management industry, improve the management and service levels of the entire industry, establish a new image of honesty and trustworthiness in the property management industry, and strive to create Honest enterprise and building a harmonious society. The Municipal Property Management Association aims to strengthen the construction of integrity, improve the integrity mechanism, and vigorously advocate and promote the good custom of honesty and trustworthiness in the entire industry. According to the "Implementation Opinions on Jointly Carrying out the "Integrity-Building Integrity" Activity" by seven departments including the Tianjin Civilization Office 》Requirements, combined with the actual situation of the property management industry in our city, this convention is formulated. The entire industry consciously abides by it and accepts social supervision.

1. Conscientiously implement the State Council's "Property Management Regulations", "Tianjin Property Management Regulations" and relevant national and local laws and regulations, firmly establish the legal concept of property management, abide by the law and be self-disciplined, provide honest services, and operate legally , safeguard the collective reputation and interests of the industry in accordance with the law.

2. Consciously abide by the principles of an open, fair and just socialist market economy, establish a professional ethics of honesty and trustworthiness, and strive to maintain the healthy operation of the market competition mechanism. Provide property management in accordance with the law in accordance with the content stipulated in the property management service contract, fulfill service commitments with a people-oriented approach, and conscientiously perform duties.

3. Consciously accept the guidance, supervision and inspection of property management activities from government authorities and relevant departments. Property management companies and practitioners must obtain enterprise qualification certificates and professional qualification certificates in accordance with national regulations, and provide management services with certificates.

4. Standardization of window services. The company's various management service systems, charging items and standards are made public and posted on the wall. Establish a duty system in accordance with regulations, set up service hotlines, promptly accept repair reports and complaints from residents, do a good job in information feedback, and ensure regular and institutionalized communication with owners. The management service area is neat and orderly.

5. Standardize management behavior. The company's various management systems are perfect, the archives are complete, and the assessment system is implemented. In daily management, we must dress neatly to build an image, adhere to standards when posting, have a kind and civilized attitude, act in compliance with rules and regulations, and do a good job in return visits to maintain credibility.

6. Standardization of management service positions. The company's various management service personnel perform their duties to ensure that the administrators are familiar with the business and manage in an orderly manner; the receptionists are enthusiastic and proactive, and handle the situation in a timely manner; the maintenance personnel make appointments on time, are convenient and beneficial to the people, sign for the receipt, and return visits afterward; the stair lifters stick to their posts , the operation is standardized; the assistants are on duty in a civilized manner, well-trained, and serious and responsible; the cleaning staff cleans up on time and the environment is tidy.

7. Consciously abide by the property management charging principles of "reasonable and open" and the fees and service levels, collect property service fees in accordance with the service content and charging standards agreed in the contract, and publish them no less than once a year Income and expenditure of property management service fees. Charges shall be clearly marked with true content, eye-catching markings and clear handwriting.

8. Consciously assist in safety precautions in the property management area. Vehicles are parked in good order, safety precautions are complete, and fire protection facilities are intact. When a safety accident occurs, emergency measures should be taken and reported to relevant departments in a timely manner to assist in rescue efforts.

9. Strengthen the construction of community spiritual civilization, organize and carry out various community cultural activities according to local conditions, and enrich community cultural life, thereby enhancing exchanges between enterprises and owners and promoting the development of community spiritual civilization. ***Create a harmonious community.

10. If the contents of this Convention conflict with relevant laws, regulations, rules, systems and other provisions, the relevant provisions shall be followed.

June 30, 2005