Year-end summary of petroleum employees

The following is what I compiled about annual work summary, an oil employee. For more information, please enter the work summary column. Chapter 1: Personal Year-end Summary of Petroleum Work

It has been more than six years since I joined PetroChina Fuzhou Zixi Branch on 2xx. During this period, I have been learning from my colleagues, always abiding by the articles of association of the company, actively responding to the company's call for action, and striving for progress in my work. Usually busy, I don't have much time and opportunity to sit down and sum up my work. Now I calm down and sum up the gains and losses in my years of work, find out my own shortcomings, and make arrangements and plans for my future work.

As an oiler, I understand that although I am in the most basic position, it is easy for customers and friends to leave their first impression on PetroChina. Therefore, I keep smiling at every customer and leave a good image for the company. Because of the symbol of China oil? Gemstone flower? We need every employee's care, as long as our smile can be as natural as breathing and as bright as sunshine, believe it? Gemstone flower? We will be able to shine in China. At the same time, due to the nature of our work, the job of refueling requires us to be careful and never add the wrong oil. I remember when I first joined PetroChina, once again I mistakenly thought that diesel oil was added incorrectly because of my personal negligence, and finally I got through this difficulty with the help of my colleagues. However, the mistake was still criticized by the webmaster, and I also keep in mind that in the next few years, I will always use this mistake to remind myself, because I understand that if I add the wrong oil, it may have unimaginable consequences. During my duty, I always arrive at my post one hour in advance to clean the business hall and the gas station. Now, as an old employee, I often exchange my experience with my old and new colleagues in order to further improve myself.

to be an oiler, you must first abide by the refueling rules, that is? Come on, thirteen steps? . The so-called thirteen steps of refueling: the first step is to stand and greet; The second step is to guide the vehicle; Step 3, open the car door; Step four, smile and say hello. The fifth step is to ask enthusiastically. Part six, open the fuel tank. Step 7, return to zero preset. Step eight, lift the gun and refuel. Part nine, put away the gun and reset it. Step 1, simply clean the car. Step 11: Prompt payment. Step 12, see me off politely. The thirteenth step is to consolidate and clean. I remember that at the beginning, it was difficult for me to get these thirteen movements right. Later, with the help of the stationmaster, I finally mastered them through constant practice.

in my life, I live in harmony with my colleagues and unite and help each other. I understand that the normal operation of the gas station is closely related to the employees of the gas station. No matter what problems we encounter, no matter what problems arise, we should respond in a timely manner, provide assistance in many ways and handle them flexibly. In addition, communication is also a very important issue, because we are not working alone, but as a team. One person's poor work will affect the mood of the whole team. Customers should also strengthen communication, don't understand mistakes, don't be self-righteous, and be sure to ask the other party what and how much they want, so as to avoid unnecessary troubles and losses. I know I still have many shortcomings that need to be corrected, but after self-summary, I will try my best to correct them. I will be more dedicated in my future work, and strive to dedicate all my light and heat to the company, serve customers and make PetroChina's? Gemstone flower? Bloom in everyone's heart. Chapter 2: annual work summary, an employee of PetroChina, walked along in a hurry, and unconsciously, xxxx has quietly waved goodbye to us and ushered in a brand-new xxxx year. In the bright? Gemstone flower? Looking back on the work and life of refueling in the past year, I feel a lot. Usually busy, I don't have much time and opportunity to sit down and sum up my work. At the end of the year, it is necessary to calm down and sum up the gains and losses in my work for one year, find out my own shortcomings, and make arrangements and plans for my work for the coming year.

Dalian xx gas station is a medium-sized gas station. The main members of the station are: stationmaster, measurer, accountant, safety officer and four oilers. The formation of gas stations is also quite simple. The core part consists of four blocks: the first block is the refueling area, the second block is the oil tank area, and the third block is the office hall. The fourth largest piece is the staff canteen.

In the pre-job training, I learned about all aspects of China petroleum enterprises. China Petroleum is China Oil and Gas Co., Ltd., which is one of the largest domestic enterprises in terms of sales. It and China Petrochemical are two independent enterprises and cannot be confused. In the ranking of XX, China Petroleum ranks among the top 5 enterprises in the world, ranking 52nd, while China Petrochemical ranks 63rd. China Petroleum is the partner of XX Beijing Olympic Games. What is the purpose of this enterprise? Dedicate energy and create harmony? ; Enterprise spirit: patriotism, pioneering, truth-seeking and dedication. The core management concepts of China Petroleum are honesty, innovation, performance, harmony and safety. Service tenet of China Petroleum Gas Station: to provide customers with full, comprehensive, whole-process and wholehearted service. Service commitment of gas station; Quality standards, accurate measurement, clean environment, health and safety, convenient and fast.

When I came to work in xx gas station in Dalian, X stationmaster, X squad leader and security officer Wu X emphasized safety most. There are various slogans on the four pillars of the refueling area:? No smoking? ，? No cell phones? ，? Turn off the engine and refuel? Wait. It is intended to remind everyone who enters the gas station that safety comes first. Are these safety education the first lessons after coming to the gas station? General education class? Ok.

to work in a gas station, you must first learn to refuel. Standardized refueling operation is called? Come on, thirteen steps? . On the first day of work, X stationmaster sent X monitor to teach me. She showed us first and corrected our mistakes from time to time. I have a good time learning. The so-called thirteen steps of refueling: the first step is to stand and greet. The second step is to guide the vehicle. Step three, open the car door. Step four, smile and say hello. The fifth step is to ask enthusiastically. Part six, open the fuel tank. Step 7, return to zero preset. Step eight, lift the gun and refuel. Part nine, put away the gun and reset it. Step 1, simply clean the car. Step 11: Prompt payment. Step 12, see me off politely. The thirteenth step is to consolidate and clean. I want to do every movement of these thirteen steps in place. It is really not an easy task to standardize, but I also made some mistakes: for example, I spilled oil, but the biggest thing was that the meter of the tanker was broken by the driver for a moment. Fortunately, no one was hurt and no major accident was caused. This matter was basically solved through the patient negotiation with the driver through the handling of stationmaster X! Here I am very grateful to her, our respected X webmaster!

the second thing to do when working in a gas station is to issue invoices. According to my own experience, invoicing is to be careful, especially some tiny places, which must be noticed. A little carelessness will give some people with impure thoughts and motives the opportunity to make false accounts. In short, we should probably pay attention to these aspects:

First, when filling in the amount, we should distinguish between case and case, and we should not alter it, otherwise it will be invalid.

second, the amount should be capped before filling in.

third, pay attention to the unit filled in and the date of invoice. Invoicing also needs to pay attention to speed and accuracy.

at first, I was a little impatient in the service with drivers and friends, and even reached the point of making a big move. Through the criticism and patient education of stationmaster X, I know that life can't be without a smile, and service can't be without a smile. Smile is very simple, because everyone is born to laugh, but it is not easy to keep smiling at all times, even when you are in a bad mood. The symbol of China oil? Gemstone flower? We need every employee's care. If you don't know what to do, then show your eight teeth and smile! As long as our smile can be as natural as breathing and as bright as sunshine, Gemstone flower? We will be able to shine in China. ? Dedicate energy and create harmony? . Let's tell customers with a smile, touch customers with a smile and create value with a smile.

I learned something more or less from my work in xx gas station in XXXX. No matter from theoretical knowledge or social knowledge, I have gained a lot. Maybe one day I will leave my beloved gas station to work, but the people I deserve to thank and the people who helped and educated me can't be forgotten in my life!

I will treat my work and study with a brand-new attitude in xxxx? Iron man? Wang Jinxi's hard-working spirit abides by the company's six prohibitions:

1. It is forbidden for special operations personnel without valid operation certificates to work at their posts.

second, it is forbidden to operate in violation of the operating procedures.

3. It is forbidden to engage in dangerous operations without a ticket.

fourth, it is forbidden to take off the post, sleep in the post and take up the post after drinking.

5. It is forbidden to transport explosives, radioactive sources and dangerous chemicals in violation of regulations.

VI. It is forbidden to command or force others to operate illegally.

Be dedicated, smile, warm and polite to serve customers. People-oriented? From? Heart begins? Obey the leadership of X stationmaster and obey the command of X stationmaster! Like a series of violations? No? ! I hope that webmaster Yan and leaders will see that I am taking practical action!

I recommend it carefully.