Property customer service appearance, appearance, manners and etiquette

Property customer service instrumentation, appearance, manners and etiquette

Property customer service instrumentation, appearance, manners and etiquette

(1) Instrumentation, appearance

Basic requirements for appearance and appearance:

1. Before taking up the job, you should dress according to regulations. Clothing should be clean and tidy, leather shoes should be polished, and cloth shoes should be brushed.

2. Consciously wear your job number plate or name tag. The job number plate should be worn correctly on the top of the left chest.

3. Appropriate make-up and grooming, uniform and standard hair styles, and regular manicure; remove unnecessary accessories at work; men’s hair roots should not exceed the collar, no beards or big sideburns; women should not wear shawl hairstyles , no heavy makeup.

(2) Appearance

Specific requirements for appearance:

1. Standing posture:

The basic requirement is: Stand as loosely as possible. .

The key points for correct standing posture are: upper body upright, head straight and eyes level, chest raised and abdomen lifted, waist straight and shoulders level, arms drooping naturally, and legs leaning together to stand straight.

There are roughly three standing postures: side, front and back. Do not appear arrogant or lazy.

2. Sitting posture

Basic requirement: Sit like a bell.

Basic essentials: Keep your upper body straight, your back slightly leaning against the back of the chair, your legs naturally bent, your feet flat on the ground, and pay attention to the correct placement of your hands, feet, and legs.

3. Walking posture

Basic requirements? Walk like the wind?

Basic essentials: The center of gravity of the body should be slightly forward, the head should be pointed straight ahead, and the eyes should look straight. With a smile on your face, your arms swing naturally, your steps are moderate and even, and your steps are light and steady.

4. Gestures

When talking to guests, the gestures should not be too many, the movements should not be too large, and do not dance. When leading the way or indicating the direction, do not point with your fingers.

5. Expression

Smiling and smiling service are conducive to two-way emotional communication and better work. We must establish a good atmosphere of "welcome customers from all over the world with a smile".

Requirements for smiling:

1. When smiling, you should keep your forehead smooth and your brows stretched, and you should not frown or raise your eyebrows.

2. Squint your eyes slightly, look at the other person directly and honestly.

3. The corners of the mouth are raised, and the teeth are slightly exposed between the lips. ;