Summary of administrative work of heating department

Comrades: the heating work is in ××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××

Summary of administrative work of heating unit and next work plan.

Realize the leap-forward development of heating industry and move towards a brilliant tomorrow.

Comrades:

The annual heating work in Xxx has ended, and the annual heating work in xx has been fully started. Looking back on the past year, under the cordial care of the municipal party committee and municipal government, under the correct leadership of the bureau party committee, with the strong support of the relevant departments, and through the joint efforts of the cadres and workers in the overall situation, all the work objectives set by the bureau party committee at the beginning of the year were successfully completed, and both economic and social benefits were achieved.

Below, I will summarize the heating work in XX, and deploy the heating work in XX.

I. Review of work in XX years

Under the correct leadership of the Bureau Party Committee, the cadres and workers of the whole office earnestly study the spirit of the Fifth and Sixth Plenary Sessions of the 15th CPC Central Committee, earnestly practice the "Theory of Three Represents" theory, take emancipating the mind and changing ideas as the guidance, take "adjusting ideas, making breakthroughs in key points, being innovative and realistic" as the working policy, take the leaping development of the heating office as the goal, take the educational image of "four people" as the breakthrough point, and focus on the main line of economic work, highlighting the theme of reform, innovation and development of heating systems. Earnestly do a good job in the ideological and institutional construction of cadres and workers, give full play to the positive role of party organizations, lay a solid foundation for the comprehensive completion of XX's work, achieved good results, and successfully completed all the work objectives set at the beginning of the year. Completion of various indicators: 1. Collect the heating fee. Maintenance and renovation: ① The maintenance workload in summer is RMB ××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××× 4. Room temperature qualified rate ×× .×%. 5. The frequency of operation accidents is ×××××׉. 6. The household petition rate is ×××׉. Once the equipment intact rate * *. *%. ⒏ The settlement rate of family letters and visits is ××%. So far, our office has been rated as an advanced unit by the municipal government in ××××× year. * * boiler room, * * boiler room, * * boiler room and boiler room were rated as Hongqi boiler room, and Comrade X was rated as an advanced individual. Over the past year, I have received 4 favorable banners and plaques from enthusiastic users, 24 letters of commendation, 32 favorable telephone calls and X favorable reports from news media. A number of advanced collectives and individuals have emerged. * * was rated as the city model worker, * * was rated as the city's outstanding * * * produced in party member. The above honors are earned by the hard work of our cadres and workers: * * The team of the heating branch is United and cohesive, and effective measures are taken in the process of collecting heat fees, and the reality is grasped. The annual cumulative fee is ×××% of the mission target, ranking first in the whole country. * * Due to the poor geographical conditions of the branch, most of the heat users are employees of enterprises that shut down, stop, merge and transfer, so it is very difficult to collect heat fees. They don't complain, they are not afraid of difficulties, and they try their best to charge more, which ensures the stability of the heating situation in the community, and has been well received by superior leaders and residents, making outstanding contributions to stabilizing the heating situation in the whole region. * * The heating branch made a fuss about the heating operation cost, which not only ensured the heating quality, but also relatively reduced the heating operation cost, and achieved good enterprise benefits. In the case of a small number of vehicles and outdated condition, automobile transportation enterprises have carefully calculated, vigorously tapped the potential internally and reduced various expenses, and successfully completed the transportation tasks of storing coal in summer and transporting coal in winter. Fund settlement center, they have a sound system, strict management and practical investigation. The charge management section has multiple roles, whether it is window reception, accounting or large-scale coordinator, it often receives hot users to change their names, accounts and surf the Internet. They can't eat at noon, but they never complain. In order to adjust the coal types to the maximum extent and meet the needs of different furnace types, the coal storage company makes adjustments at any time, and the team keeps vehicles on duty every night and dispatches them as needed. * * The heating branch and the heating branch have greatly improved the heating quality on the basis of the previous year and solved many key and difficult problems. It is precisely because of these cadres and workers who work hard in the front line of heating, maintenance and charging that we have achieved such impressive results.

Summarizing the work in the past year, we have focused on the following X aspects.

X, people-oriented, internal quality, external image.

At the beginning of the year, the Party Committee of the Ministry determined the general idea of our work, insisted on taking the reform as an opportunity, put people first, strengthened the quality inside and molded the image outside, and carried out a series of ideological education activities for employees. In particular, the "four haves" series of educational activities have achieved tangible results, forming a good atmosphere of enthusiastic service to be loved ones, learning business to be capable people, being masters of their own affairs, emancipating their minds and becoming new people.

Ten, straighten out the system, to lay the foundation for the survival and development of the heating industry in the tide of market economy.

In XXX, we converted the original heating station into XXX heating branch, decentralized the management right and implemented the simulated first-class legal person operation. Establish an enterprise management department to effectively monitor the operation and management of the whole department in all directions and in the whole process, and continue to improve the big contract system in mechanism. According to the heating service quality, heating temperature, heating fee collection rate, heating operation cost and other indicators, each branch ensures the base, and decomposes it layer by layer, and implements risk of mortgage contract for the leaders of each branch. Coal storage companies and automobile transportation companies shall establish independent market mechanisms. * * As a first-class accounting unit, Branch Company has carried out the pilot work of cost inversion, which has achieved good results and provided a basis for the heating contract work this year.

Ten, heat fee collection work.

Heating work is complicated, which can be summarized as follows: making a fuss about two benefits: one is social benefits; The second is economic benefits. The two restrict and contradict each other. Xxxx is a very difficult year for the heating department. The reason is that in XX, we encountered a severe winter, and our department was seriously overdrawn not only in manpower and financial resources, but also in equipment, which made our department fall into a very serious difficult situation. In this situation, we realize that we should not only do a good job this year, but also consider the survival and development of the heating sector. At the critical moment when enterprises are facing difficulties, we should set up a party committee. Where to start? At the beginning of the year, we carefully analyzed the charging work and cost sources in recent years, and determined the annual heating fee collection index. The current heat fee collection task index is set as ××%, and the old heat fee collection task index is set as ××%. This index has reached an unprecedented height. After determining the index, the key is how to complete it and what measures to take to ensure the completion of the index. After repeated research, I think that everything should be people-oriented, first of all. Second, establish a strict charge management system; The third is to formulate and implement the post responsibility system. How much the toll collector charges is linked to his salary. The work assessment of managers and secretaries is based on the completion of the charging progress indicators of this station, and the system of yellow card and red card is implemented, with monthly assessment and quarterly accounting. In this way, because we hold fast and work hard,

It has achieved good results, achieved the predetermined goal and achieved the expected purpose. The annual fee is RMB ×××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××× Except for one branch, all eight branches have completed their tasks.

Ten, heating work.

We always regard hot users as our parents. In our heating work, it is not an exaggeration to use people's hearts and lose them. As people realize more and more that heat is a commodity, the quality of heating and service is directly related to the survival and development of the heating industry. Therefore, in XXX, we put the heating quality and service as the top priority. Only by grasping the quality and service of heating can we win the satisfaction and trust of residents, win the market and promote other work. Especially for the fee-paying work, your heating quality is not good and your service can't keep up. How can we make hot users willing to pay for heating? Therefore, great efforts have been made in heating quality and service quality. In the case of very tight funds in XX, I conducted a thorough overhaul of the boiler room and building number in individual communities with limited funds, which are more prominent and sensitive to social reflection. Give prominence to key points, do a good job in equipment maintenance in an all-round way, and at the same time rectify the remaining problems exposed in XX winter. However, the heating equipment here is aging after all, and the heating quality is not satisfactory. What to do. According to the requirements of the Director-General, we are short of hardware and software, and we are trying to improve the service quality. First, the cadres and workers in all departments are required to strengthen their service awareness and establish the idea that "hot users are God" and "parents are food and clothing parents". Second, the content of the service commitment system was further improved, and the "Open Letter to Heating Users" was publicly distributed to the public, which not only publicized the heating work, but also narrowed the distance with the people and made the service work deeply rooted in the hearts of the people. The third is to set up convenient service telephone, service card, publicity column and other service facilities to realize family service and star service. Fourth, strengthen dispatch, respond quickly, implement the system of ×× hours on duty and staying behind, and deploy ×× comrades with excellent skills and strong sense of responsibility from the grassroots level, with a car of × people, to ensure timely, rapid and efficient solution to urgent, difficult, dangerous and serious problems. Fifth, handle letters and visits well, people come and go, people leave, problems are implemented, feedback is given after handling, reception is civilized and polite, and service is quality and efficient. Sixth, the whole department manages the quality of heating, implements the reform of departmental leadership guarantee, and government cadres have large boiler rooms, which are linked to wages. Good reward, fireman * * has been well received by residents and praised by Jiangcheng Evening News because of its high service quality. I immediately decided to give a one-time reward of XX yuan, and some comrades were punished. On the whole, the heating service in ××××× achieved our expected goal of reshaping the external image.

Ten, single-family decoration work is better than in previous years.

For the renovation project of single-family houses in XXX years, we grasp it early and firmly, and plan to renovate XXX years, XX months, XX months, XX months, XX months, XX months, XX months, and XX months.

X. Coal storage work.

Heating quality, heating operation cost and heating coal quality are all very important. The quality of coal used for heating in XXX years is good and the price is reasonable. At the beginning of the year, the coal procurement plan was determined, the sunshine procurement was carried out, and the bidding leading group for coal procurement was set up. The municipal technical supervision department was invited to help ensure the quality of coal, so as to avoid short weight and poor quality coal from entering the market, ensure the high quality and low price of coal, and provide material guarantee for heating work.

Second, there are shortcomings.

Over the past year, although we have made great achievements in our work, we should also be soberly aware that our work needs further improvement, there are still many articles to be done, and there are still many potentials to be tapped. (1) The operating costs of some boiler rooms remain high, some as high as ×× yuan/square meter. (2) Serious leakage, especially water loss, should be the focus of this year's work. We can't simply look like we are losing water. In fact, running coal is flowing electricity and our hard-earned money. (3) Management is not in place, which is relatively rough. In my opinion, management is beneficial, and lax management is not beneficial. (4) People are overstaffed, failing to be truly responsible at the first level. Many people talk, but few people do. The system is not smooth, the mechanism is not active, and so on, all of which need to be overcome and changed this year. ⑥ Continue to improve heat cost and coal quality.

Three. Xxx year work arrangement

This year is a crucial year for our reform and development. Therefore, we must adhere to the guidance of Comrade Lao Jiang's "Theory of Three Represents" thought, further deepen the institutional reform, the reform of the management mechanism and the cadre system, improve the management contract responsibility system, adjust the existing organizational management structure and personnel structure, increase heating fee income, reduce operating costs, create the maximum economic benefits of enterprises, scientifically set posts, rationally allocate personnel, improve work efficiency, and establish openness, fairness and justice.

First of all, clear work objectives.

*, heating operation cost * *. * * Yuan/meter *.

X, the heating temperature is not lower than x℃.

*, heat charge, comprehensive charge rate is not less than * *%.

X. Equipment intact rate: ① Maintenance in summer ×××; (2) The heating operation in winter is ××%.

*, operating accident frequency *. * ‰.

X, the reasonable petition rate x ‰.

X, minor injury accident in production safety ׉, serious injury is zero.

Ten, family planning to achieve "three noes", comprehensive management of social security without crime.

*, coal reserves, plans to store * * ten thousand tons of coal.

Second, determine the contract form

XXX years to implement risk mortgage, clear indicators, to ensure that the base turned over, profit sharing.

Third, do a good job in institutional reform.

The original ××× grass-roots unit was approved as ×××× grass-roots unit×× grass-roots unit×× grass-roots unit××× grass-roots unit.

Fourth, do a good job in the reform of the cadre system (this work has been completed)

Fifth, do a good job in the implementation of measures and systems.

To ensure the realization of the next work goal, there must be strong measures and strict systems to ensure it. In recent years, we have been talking about "scientific management". We should attach importance to management, strengthen management, and seek benefits from management. Under the condition of market economy, scientific management is productivity. In order to survive and develop, we must adjust the internal management mechanism of enterprises, change the past extensive management mode into streamlined and efficient management, take "people-oriented, control costs and improve efficiency" as the guiding ideology, and focus on the following aspects:

1, implement cost control project and implement target cost responsibility system.

In, our company implemented the cost economic responsibility system. According to the market supply and demand situation, we adopt the way of "cost reversal" and stipulate the minimum heating operation cost of subordinate branches as ×8. 1× yuan/m×, which has changed the situation that departments have taken all the work and delegated power to branches for independent operation in previous years. The setting of operating target cost makes grass-roots units have to face up to the brand-new concept of "cost management" In the past, the management mode that ignored cost and benefit can no longer meet the requirements of market competition, and it must be completely changed to survive. The department exercises the right of supervision and inspection over its subordinate branches, requiring them to report on major, medium and small repairs, production and operation, and renovation of single-family houses. , and monthly and quarterly assessment of paid profits and retained profits. At the same time, in the case of weak enterprise management foundation, the "cost reversal" is implemented in the production line.

"Method, every working procedure, every link, check the sparse traps, strive to minimize the cost, and gradually establish a set of cost and quality management system suitable for our actual situation.

2. Gradually establish and improve the charge management system.

The biggest problem that plagues heating enterprises now is "difficulty in charging". Without the support of stable sources of expenses, it is difficult for our production and operation to operate normally. Therefore, we must reform the charge management system of our bureau, abandon the original disadvantages and establish a brand-new charge management mechanism:

(1) Further strengthen the professionalism of the toll collection team and improve the quality of toll collectors. If you want to charge more, you must be equipped with a toll collector with a strong sense of responsibility and a high professional level. The quality of their work is directly related to the income level of our office. Therefore, in XXX, our bureau should strengthen the training of toll collectors and improve the toll management institutions.

⑵ Improve the quality of charging service and change passive charging into active charging. In this year's charging work of our bureau, we will continue to increase the intensity of receiving users, find out and master the situation of hot users, and put an end to the phenomenon of wrong collection and missed collection in previous years. At the same time, advocate "family service" and "star service" in the charging work, improve the charging service system, and promote the charging effect with quality service.

(3) Strengthen the law enforcement of fees and bring fees into the category of legal management. While the concept of "heat is a commodity" is deeply rooted in people's hearts, we should also learn to use legal weapons to safeguard the interests of heating enterprises. Strengthen the implementation of the "heating regulations" and impose legal sanctions on those who fail to pay and steal heat. At the same time, reward and punishment measures are formulated to encourage hot users to pay early and in full, and to punish those who pay late or not.

Third, strengthen the ideological education of workers.

Continue to carry out "four-person" education activities in the whole department. According to the requirements of modern management system, establish enterprise culture, and clarify the enterprise spirit of "unity, pragmatism, competition and forge ahead" among all employees. Give full play to the vanguard and exemplary role of Party organizations and party member, and call on all employees to learn from the advanced, compare with the advanced, find the gaps, make up for the deficiencies, and form a good working atmosphere. Improve the enthusiasm of workers to participate in and discuss state affairs, strengthen democratic management, strengthen ideological and political work of workers, and ensure the overall stability of the whole department and the completion of all work.

Comrades, ×××× is a crucial year for the reform and development of our Ministry, and we will face more glorious and arduous tasks. I firmly believe that under the correct leadership of the Bureau Party Committee, with the strong support of relevant departments and the joint efforts of cadres and workers everywhere, the Bureau Party Committee will certainly be able to lead everyone to realize the leap-forward development of the heating industry and move towards a brilliant tomorrow!