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50 questions and answers on the activities to create safe consumption

1. What is the overall goal of creating safe consumption in Rugao City?

Strive to gradually form a relatively scientific and complete safe consumption evaluation index system with Rugao characteristics through 3 to 5 years of efforts, and gradually establish a new mechanism for consumer rights protection with smooth channels, quick response, and efficient operation. , to build Rugao into one of the most reliable cities for consumption in the province.

2. What is the guiding ideology for the creation of safe consumption in Rugao City?

In accordance with the principles of "government leadership, business entities, mass participation, and social supervision", with the goal of improving the quality of the city's consumption environment, the entire society is mobilized to participate in the construction of a safe consumption system. Through the creation of activities, we strive to create a new image of the city that "lives long and consumes with confidence", so that the quality of goods and services can be effectively guaranteed, the legitimate rights and interests of consumers can be effectively protected, and the safety of the city's consumption environment, the integrity and integrity of operators can be comprehensively improved. Consumer satisfaction.

3. What is the significance of carrying out activities to create safe consumption?

First, creating safe consumption is an intrinsic requirement to promote local development and build a well-off society. Second, the creation of safe consumption is a basic platform for effectively solving people's livelihood problems and promoting the construction of a harmonious society. Third, the creation of safe consumption is a powerful starting point to promote corporate self-discipline and establish a long-term mechanism for market supervision. Fourth, creating safe consumption is an effective way to enhance the popularity of urban business districts and neighborhoods.

4. What is the subject of creation activities?

Governments at all levels are the main body of the work to create safe consumption and are the first person responsible for the work.

5. What are the main tasks of creating safe consumption in the city in 2009?

Closely focusing on the fields of food, medicine, accommodation and entertainment, agricultural supplies and machinery, home decoration materials, tourism, communications, real estate, household appliances, public services and other fields that are closely related to the daily consumption of the people, On the basis of consolidating and deepening the results of the creation pilot, the creation work will be promoted from focusing on pilot units and pilot industries to more enterprises and industries, especially towns and streets, so that more enterprises, industries and regions can participate in the creation During the event, we strive to achieve full coverage of activities to create safe consumption.

6.What is the focus of creating safe consumption in 2009?

According to the provincial government's unified deployment of creation activities, the focus of work in 2009 is to promote regional creation.

7. What is the meaning of zone creation?

Regional creation refers to carrying out activities to create safe consumption within the administrative region based on administrative divisions. The main participants in regional creation are generally streets, towns, etc.

8. What are the specific requirements for zone creation?

Taking towns and administrative villages as units, we will create content around the "five haves" of "institutional personnel, program standards, promotion measures, publicity positions, and rights protection networks", and extensively carry out "safe consumption towns", " Activities such as "Safe Consumption Streets", "Safe Consumption Villages" and "Safe Consumption Communities" ensure that the coverage of safe consumption creation reaches 100%, and the city's cultivation of model towns and model streets reaches more than one third.

9. What are the principles and work pattern of regional creation work?

Regional creation adheres to the principles of government leadership, departmental implementation, and national participation, and strives to build a creation work pattern with vertical connectivity, horizontal linkage, clear responsibilities, and coordinated advancement.

10. What is the goal of regional creation?

(1) The regional consumption environment is further optimized; (2) The awareness of regional consumers in safeguarding their rights is further enhanced; (3) Regional market supervision synergies are further formed; (4) The awareness of integrity and self-discipline of regional operators is further strengthened.

11. What is the focus of regional creation?

(1) Establish and improve the organizational structure for creation activities; (2) Extensively carry out creation propaganda and mobilization; (3) Actively cultivate demonstration and advanced units for creation activities; (4) Seriously carry out special rectification actions for the consumer environment; ( 5) Establish and improve a mechanism for rapid processing of consumer demands.

12. What are the principles and steps for regional creation?

In accordance with the principle of "taking into account both urban and rural areas, optimizing distribution, classified guidance, and overall promotion" and based on the characteristics of different urban and rural areas, "two lines and three levels" of urban areas, streets, communities and cities, towns, and administrative villages As the main line, the towns, towns and streets where regional leaders attach greater importance to the creation of safe consumption, have relatively good economic foundations, and can carry out relevant activities around the creation are regarded as key areas to organize pilot trials. Pay attention to selecting towns and streets with regional characteristics and good brand economic development to carry out pilot projects, and gradually expand the scope until they are fully rolled out.

13. How does the regional creation assessment work work?

The assessment and evaluation of regional creation are based on the "Assessment and Acceptance Standards for Pilot Units to Create Safe Consumption in Jiangsu Province (Trial)" (Su Fangxin Consumption Creation Office [2007] No. 24) and "Evaluation System for the Activity of Creating Safe Consumption in Jiangsu Province" (Su Fangfang Consumption Creation Office [2009] No. 10) as the basis, adopt the hierarchical assessment and hierarchical reporting method. At the end of the year, each county (city) and district will first organize regional compliance assessments. The Nantong City Creation Office will conduct self-assessments and self-evaluations in various places. On the basis of independent declaration, it will be evaluated and reported to the Provincial Creation Office in accordance with the procedure of "one that meets the standards and one that is evaluated". After the evaluation and assessment by the Provincial Creation Office, the provincial and Nantong municipal-level safe consumption creation activity demonstration areas and rest assured zones were finally selected. Consumption creates advanced areas for activity.

14. Which five aspects should be combined and played well in the regional creation work? The combination of five aspects means that regional creation should be combined with promoting regional economic development and serving rural development; combined with promoting regional consumer education; combined with special rectification of the consumer environment carried out by relevant departments; combined with civilized activities carried out in the region Combined with activities such as city creation and safety creation; combined with the implementation of the "Provincial Safe Consumption Creation Activities Evaluation System".

The role of the five aspects means that in grasping regional creation, we must pay attention to the leadership role of township governments and sub-district offices; pay attention to the coordination role of relevant functional departments within the region; pay attention to the good play of the provincial , city creation activity demonstration, demonstration and leading role of advanced industries and units; focus on giving full play to the role of various rights protection agencies; focus on giving full play to the supervisory role of mass supervisors.

15. How to build a long-term management mechanism for area creation activities?

(1) Highlight normative guidance and build an integrity and self-discipline mechanism; (2) Optimize the consumption environment and build a long-term supervision mechanism;

(3) Improve the rights protection network and build a consumer rights protection mechanism ; (4) Implement the evaluation system and build a scientific evaluation mechanism.

16. How to deepen the creation work with the spirit of pioneering and innovation?

Innovate ideas on integrating regulatory resources, further rationalize the market supervision mechanism of division of labor and collaboration, improve the consumer rights protection system, and form an overall synergy to create a safe consumption environment; innovate ideas on transforming regulatory methods and accelerate Promote the transformation of supervision methods from simple and extensive to comprehensive and refined, and the supervision methods from traditional decentralized management to modern information networking, and strive to achieve the transformation and upgrading of market supervision; innovate ideas in the assessment and evaluation of creation work, strive to establish a scientific assessment and evaluation system, and ensure that Consumption creation activities continue to deepen; innovate ideas in system construction, promptly transform creation practices into institutional results, vigorously promote the construction of social credit system, and accelerate the improvement of long-term supervision mechanisms.

17. What new measures have been taken to create the Rugao area?

The first is to extend and create tentacles. From the past focusing on the creation of centralized consumption places to focusing on residential communities, and extending from the original focus on cities to towns, a good pattern of all-round creation of activity points, lines, and surfaces has been formed. Second, there are rules to follow in the creation work. We formulated and issued the "Working Contact System for the Creation of Safe Consumption Areas", refined and decomposed tasks for the evaluation system for the creation of safe consumption activities, and printed the "Rules and Regulations for the Creation of Safe Consumption Activities" and the logo and prompts of the "Safety Tree" for safe consumption. Posters are widely posted at business locations in pilot areas to encourage every operator to consciously abide by regulations. The third is to focus on typical guidance. Taking Taoyuan Town and Rucheng Town as the pilot establishment areas, we will focus on strengthening guidance on the establishment of town and village-level organizations, demonstration villages (residences), demonstration schools, demonstration stores, demonstration agricultural product bases, demonstration scenic spots and other demonstration sites. The fourth is to borrow stones from other mountains to improve the level of creation.

Organize leaders of towns and villages in the pilot areas to visit and study in other places to broaden their horizons, implement them well, and strive for practical results. The fifth is to play the role of the main propaganda front. The Municipal Creation Office, Rugao News Media Center and Rugao Radio and Television Station jointly organize special columns. Use Rugao 12315 Consumer Rights Protection Network and citizen mobile phone information platform to create publicity and education. In addition, the "Rugao City Safe Consumption Publicity and Education Large-scale Touring Exhibition" was also held, which was included in the implementation project of consumer education for millions of residents.

18. What are the responsibilities of the Safe Consumption Creation Office?

The founding office must, under the leadership of the local government, effectively assume the responsibility of leading and coordinating, conscientiously implement working systems such as joint meetings, situation briefings, and linkages, and strengthen the connections between member units within the founding agency. , communicate and collaborate, hold joint meetings regularly to report the progress of the construction work, study the construction problems that need to be solved collectively, coordinate and advance the work, communicate with each other on the situation, inspire each other on the experience, comprehensively apply the results, and continuously improve the effectiveness of the construction. Each member unit must earnestly fulfill its responsibilities for creation, formulate creation plans in line with the actual situation of the department based on their respective functions, and guide and urge the system and related industries to solidly carry out activities to create safe consumption.

19. How to implement the evaluation system based on long-term construction?

It is necessary to combine the implementation of the "Jiangsu Province Safe Consumption Creation Activities Evaluation System" with the improvement of the integrity system, build a credit evaluation platform for market entities as soon as possible, integrate credit information, and actively implement credit classification management; combine the implementation of the evaluation system with Improve the integration of enterprise self-discipline systems, strive to innovate the supervision system, and urge enterprises to fully implement self-discipline systems such as incoming inspections, certificates and invoices, purchase and sale accounts, and delisting; combine the implementation of the evaluation system with the construction of excellent corporate culture to ensure peace of mind The business philosophy of safety, law-abiding and integrity has penetrated into all management links of the company and all work processes of the company's employees, and comprehensively strengthened the social responsibility of all walks of life to participate in the creation of safe consumption.

20. What is the main line of Rugao City’s activities to create safe consumption?

Let the common people perceive the creation and let consumers feel at ease.

21. What are the measures taken by Rugao City to create safe consumption?

(1) Increase organizational leadership and aim at high-level positioning; (2) Increase publicity and education to create a creative atmosphere;

(3) Increase efforts to lead by example, Demonstrate the role of demonstration; (4) increase departmental linkage and purify the market environment; (5) increase consumer rights protection and improve network construction.

22. What is the brand slogan of Rugao City’s safe consumption creation activity?

My home is beautiful in Rugao, and I rely on you to consume with confidence!

23. What is the theme of Rugao City’s safe consumption creation activities?

Longevity Rugao, feel free to spend!

24. How to fulfill departmental responsibilities and improve the establishment of working mechanism?

Combined with the evaluation system for safe consumption creation activities, establish and improve the self-discipline mechanism, scientific supervision mechanism, and long-term rights protection mechanism for the creation work. The first is to strengthen the government-led mechanism. The governments at the municipal and town levels are the direct organizers of the creation activities. They must have unified planning, deployment, and inspection of the creation activities for safe consumption, hold regular special meetings, study and deploy the creation work, and ensure that the requirements of the creation activities are truly implemented at the grassroots level. Reality. The second is the departmental linkage mechanism. The founding member units must conscientiously perform their responsibilities and create creation plans, formulate creation plans in line with the actual conditions of the department according to their respective functions, and guide and supervise the system to solidly carry out activities to create safe consumption. The third is to create a work supervision and assessment mechanism. Each town and each pilot unit combined the evaluation system to carefully collect, organize and improve materials related to the creation activities on the one hand, and on the other hand, carried out a series of activities based on its own actual conditions to promote the improvement of the consumption environment in the region and industry.

25. What are the categories of pilot activities?

Promote the pilot project of "Five Ones" creation activities with one street, one shopping mall (supermarket), one pharmacy, one market, and one industry as the main targets.

26. How to actively carry out creation activities and fully serve the construction of new rural areas?

First, we must actively carry out special rectification focusing on rural food safety, agricultural production materials, and "home appliances to the countryside" commodities, actively cultivate and promote the construction of rural safe food demonstration stores, and safeguard the vital interests of the majority of farmers; Second, we must actively organize activities to "create activities to serve rural areas and farmers", study the consumption problems faced by farmers in the construction of new rural areas, and solve the difficulties in rural creation under the new situation. Organize related industries and units to carry out delivery, law, technology and culture to the countryside to improve the consumption environment; thirdly, we must promote the construction of rural consumer rights protection institutions, promote the establishment of harmonious consumption relationships, and maintain rural economic order Stablize.

27. What "five unifications" should be achieved to strengthen the management of farm stores?

Implement the "five unifications" of unified plaques, unified systems, unified logos, unified accounts, and unified commitments.

28. How to improve the consumer rights protection network and smooth the channels for consumer appeals?

Each member unit must establish and improve a mechanism for accepting consumer applications (complaints) in accordance with the law, conscientiously accept and investigate consumer complaints and reports, and publicize the complaint and reporting hotline to the public. It is necessary to further increase the construction of the consumer rights protection network system. Townships, villages, streets, communities and industry associations, and large leading or chain enterprises should establish and improve consumer complaint rapid handling mechanisms to promptly accept and mediate consumer complaints and consumer disputes. Promote complaint stations (points) to enter communities, villages and towns, shopping malls, markets, and enterprises, and strive to ensure that complaints do not leave the store and solutions do not leave the store. The city's streets, towns, industry associations and large leading or chain enterprises and other established units must have a coverage rate of consumer rights protection network reaching 100%. Where conditions permit, a group of people with certain cultural literacy and legal knowledge who are enthusiastic about social welfare can be hired among deputies to the National People's Congress, members of the Chinese People's Political Consultative Conference, business leaders and ordinary people to form a team of social supervisors and rights protection mediators. team to further enhance the efficiency of consumer rights protection services, and the city’s consumer complaint handling rate must reach 100%. 29.What is the annual theme determined by the China Consumers Association in 2009?

The China Consumers Association has determined the annual theme of 2009 as "Consumption and Development".

30. What is the main theme of the year’s theme of “Consumption and Development”?

Promote consumption policies, promote consumer rights protection, improve consumer confidence, build consumption harmony, and promote economic development.

31. What rights do consumers have when purchasing, using goods and receiving services?

(1) Right to safety; (2) Right to know; (3) Right to choose; (4) Right to fair trade; (5) Right to claim; (6) Right to association; (7) Access to knowledge right; (8) right to be respected; (9) right to supervise.

32. What are the ways for consumers to protect their rights rationally?

According to Article 34 of the "Consumer Law", if consumers and operators have disputes over consumer rights, they can be resolved through the following five ways:

First, with the operator Negotiate and reconcile; the second is to request the consumer association for mediation; the third is to appeal to the relevant administrative law enforcement departments (such as industry and commerce, technical supervision, price, health, commodity inspection, tobacco monopoly, etc.); the fourth is to submit to an arbitration institution according to the arbitration agreement reached with the operator Arbitration; fifth, filing a lawsuit with the People's Court.

33. What are the forms of consumer fraud?

Consumer fraud refers to the behavior of operators using false or other improper means to deceive and mislead consumers in the provision of goods or services, thereby damaging the legitimate rights and interests of consumers.

It mainly includes the following situations:

(1) Selling adulterated, fake, genuine, or substandard goods; (2) Using or other improper means to make the goods sold insufficient; (3) Selling "disposed products", "defective products", "defective products" and other products while falsely claiming to be genuine products; (4) Using false "clearance price", "fire sale price", "lowest price", "Preferential prices" or other deceptive prices indicate the sale of goods; (5) selling goods with false product descriptions, product standards, physical samples, etc.; (6) not selling goods under their true names and marks; ( 7) Using other methods to induce deceptive sales; (8) Making false on-site demonstrations and explanations; (9) Using radio, television, movies, newspapers and other mass media to falsely advertise products; 10) Defrauding consumers of advance payments; (11) Using mail-order sales to defraud prices without providing goods or not providing goods according to agreed conditions; (12) Selling goods through false "prize sales", "principal repayment sales", etc. ; (13) Other behaviors that defraud consumers by false or unfair means.

34. What are the three guarantees?

Three Guarantees is the abbreviation of "guaranteed repair, replacement and return" for the goods sold by retail commercial enterprises. It refers to a credit guarantee method within a certain period of time in which the seller is responsible for the goods purchased by the buyer after the goods enter the consumer field. This service is provided for failures that occur not due to improper use or storage by the user, but due to product quality problems.

35. What are the three key time limits stipulated in the "Three Guarantees"?

The first is the "7-day return period." Most products are calculated from the purchase date stated on the invoice, and can be returned within 7 days if there is a performance failure.

The second is the "replacement period of 15 days and one year." If a product has a performance failure within 15 days of purchase, the consumer can request a replacement. At the same time, within the validity period of the product's "Three Guarantees", if the product is repaired twice and still cannot be used normally, the consumer can also request a return.

The third is the "maintenance period". During the validity period of the "Three Guarantees", if the repair period exceeds 30 days due to the repairer's own reasons, the repairer shall replace the product with the same model and specifications for the consumer free of charge. In addition, within the validity period of the "Three Guarantees", if the product manufacturer has not supplied spare parts and has not been repaired for more than 90 days (60 days for mobile phones and landline phones) since the date of repair, the seller will provide the repair certificate and invoice for free. Consumers replace products of the same model and specifications. Furthermore, the repairer should ensure that the repaired product can be used normally for more than 30 days.

36. What is the scope of responsibility of the three guarantees?

Consumers have the right to require dealers to assume three guarantees responsibilities when purchasing products under the following circumstances:

(1) The product does not have the performance that the product should have, and there is no explanation in advance ; (2) Does not meet the requirements of the expressly adopted product standards; (3) Does not meet the quality status indicated by product descriptions, physical samples, etc.; (4) The product fails to pass the inspection by statutory departments such as the technical supervision administrative department; (5) The product has been repaired twice and still does not work properly.

37. How do consumers identify counterfeit goods?

The authenticity of goods is generally identified by the trademark owner, and their identification conclusion is the most effective and accurate. Whether a trademark is infringed or counterfeited is determined by the administrative or judicial authority that accepts the application. When consumers purchase goods, they can generally judge whether the goods are counterfeit from a combination of the following aspects. (1) Look at the price of the product: whether there is a big difference between the price of the purchased product and the price of the authentic product; (2) Look at the quality of the product: whether the purchased product is of rough quality and the printing on its packaging is unclear; (3) ) Look at the venue where the goods are sold: Generally, high-end goods should be sold in larger shopping malls or specialty stores (counters). If the goods are sold at street stalls or small commodity markets, you need to choose carefully; (4) Look at the source of the goods: Whether the purchased goods are marked with the name and address of the manufacturer. If the goods purchased by consumers have the above conditions, they can be initially determined to be counterfeit goods. In order to protect your own legitimate interests, you should consciously resist buying counterfeit goods. At the same time, if you need to buy higher value goods, you should go to shopping malls or specialty stores (counters) with a certain reputation.

38. What are the requirements for establishing a long-term market supervision mechanism?

Through the creation of safe consumption, we will gradually establish and improve various systems and norms, and strive to guide operators to strengthen self-discipline, forming a long-term market supervision that reflects the requirements of "administrative law enforcement, industry self-discipline, public opinion supervision, and mass participation" mechanism.

39. What is the QS mark?

QS is the English abbreviation of "Quality and Safety". Products with the QS mark represent all food production enterprises that have been approved by the state. All must pass mandatory inspections, pass the food production license number and print the food quality and safety market access mark (QS mark) on the food packaging of the smallest sales unit before they can be sold out of the factory. If there is no quality and safety market access mark, it shall not be sold out of the factory. Since January 1, 2004, my country has begun to implement a food quality and safety access system in the food industry.

40. What responsibilities does the Food Safety Law clarify that food operators should bear?

Food producers and operators shall engage in production and operation activities in accordance with laws, regulations and food safety standards, be responsible to society and the public, ensure food safety, accept social supervision, and assume social responsibilities.

41. How is the food safety supervision department divided?

Quality supervision, industrial and commercial administration, and food and drug supervision and management departments respectively implement supervision and management of food production, food circulation, and catering service activities in accordance with the "Food Safety Law" and the responsibilities specified by the State Council.

42. What civil legal liabilities should food operators bear if they violate the Food Safety Law?

Anyone who violates the provisions of the Food Safety Law and causes personal, property or other damage shall bear liability for compensation in accordance with the law. If food is produced that does not meet food safety standards or food that is knowingly sold does not meet food safety standards, in addition to claiming compensation for losses, consumers may also demand compensation of ten times the price from the producer or seller.

43. What is the role of Rugao City’s formulation of the “Working Contact System for the Creation of Safe Consumption Areas”?

The "Work Contact System for the Creation of Safe Consumption Areas" clarifies the working mechanism, work scope, work content and work requirements, and provides a basic platform for the current regional creation work. The establishment of the regional creation work contact system has led to the creation of township and sub-district areas throughout the city. Use the regional creation work contact system as a guarantee to improve the overall planning and coordination of the creation work; rely on the regional creation work contact system to better implement the "Provincial Safe Consumption Creation Activities Evaluation System" to achieve a chess game for the city's regional creation , thus forming a fist for creation and solidly and effectively promoting the in-depth development of activities to create safe consumption.

44. What measures have been taken to expand the scope, enhance the connotation, and enhance the effectiveness of Rugao's founding work?

Standardize the use of "one" safe consumption creation logo in all establishment units and establishment activity venues in the city; aim to achieve "two lines" compliance in promoting the safe consumption activities of the units that have participated in the pilot units and the new units participating in the establishment in 2009 ; In strengthening corporate self-discipline and building consumer rights protection networks, the goal is to achieve 100% of the "three" goals, namely: 100% implementation rate of self-discipline systems in key industries (food business enterprises), and consumer rights protection agencies in streets (communities) and administrative villages (residents) The coverage rate reaches 100%, and the consumer complaint handling rate reaches 100%; the "four" extensions are implemented in terms of the entities and spaces involved in the innovation, that is, extending from point to area, from key industries to all industries, and from The creation of departments extends to the creation of economic entities, and the creation of urban areas extends to the creation of towns (districts).

45.What are the top ten series of consumer rights protection activities carried out in Rugao City in 2009?

(1) Open a "Window for Safe Consumption" theme promotion column in "Rugao News"; (2) Prepare and publish a special issue commemorating "3·15"; (3) Convene a pledge for thousands of people to create a safe consumption city Conference; (4) Carry out the Safe Consumption Knowledge Grand Prix and prize-winning essay collection activities; (5) Hold the Safe Consumption City Creation and 3·15 themed press conference; (6) Visit the "Citizen Hotline" and the TV station for theme interviews Live broadcast; (7) Carry out large-scale on-site consumer publicity and consulting service activities;

(8) Carry out a large-scale safe consumption publicity and education picture tour; (9) Rugao 12315 consumer rights protection website expansion and upgrade; (10) Focus on carrying out special law enforcement actions to protect the legitimate rights and interests of consumers.

46. How does the Rugao City Post Office take innovative measures to vigorously promote postal services for "agriculture, rural areas and farmers"?

Rugao City Post Office aims to reduce customer complaints, enhance customer perceptions, and increase customer loyalty by improving service shortcomings, exerting typical effects, standardizing service processes, ensuring differentiated service effects, and advocating full service In marketing and other work, the postal service will give full play to its own functions and carefully create a safe consumption environment.

47.What is the publicity theme and role of Rugao’s tourism industry creation in 2009?

Rugao Tourism Bureau and many travel agencies in the city jointly held publicity and consultation activities with the theme of "Integrity in Tourism, Consumption with Confidence, and Rational Rights Protection". This event takes the opportunity of the newly promulgated and implemented "Travel Agency Regulations" by the State Council to guide citizens to enhance their concept of quality tourism, effectively improve tourists' awareness of self-protection and rational rights protection, strengthen the management of various tourism industries, and standardize tourism business behaviors. , implement "transparent system" management in operations. It aims to gradually establish a "safety filtering" mechanism that integrates market guidance, enterprise self-discipline, industry supervision and social supervision in the city, and form a good image of "honesty and trustworthiness, legal operation, high-quality service, tourists first, and proper complaints" in the whole society. Atmosphere.

48. What are the “five connections” for launching consumer dispute mediation in Rugao?

In 2009, the Nantong Rugao Industrial and Commercial Bureau and the Municipal Consumers Association, the Municipal Comprehensive Management Office, the Municipal Mediation Center, and the Municipal Justice Bureau jointly launched the city’s consumer dispute mediation and social conflicts Dispute mediation and docking mechanism. The mediation of consumer disputes and the general mediation of social conflicts and disputes will form the following five aspects of docking: First, the three-level docking of relevant agencies at the city, town, and village level, including the docking of the municipal mediation center and the municipal consumer association, and the docking of the town mediation center and the grassroots level of the municipal consumer association. The connection between branch offices and the village (residential) mediation room and the village (residential) consumer rights protection liaison station; the second is the joint connection of complaint acceptance. The business windows of mediation agencies at all levels and consumer association organizations accept consumer complaints at the same time, and mediate them as quickly as possible at the nearest location. Difficult cases will be coordinated and handled by the mediation agency; the third is the docking of mediation procedures, and the people's mediation procedures are uniformly used for mediation; the fourth is the parallel docking of business management, which is handled annually by the Municipal Mediation Center and the Municipal Consumer Affairs Bureau The Association of Consumers has jointly deployed the city's consumer dispute mediation work, carried out joint training, etc.; fifthly, standardized docking of responsibility rewards and punishments, and included consumer dispute mediation work in the year-end comprehensive assessment of each town (district) and relevant departments content, regularly organize and investigate consumer conflicts and disputes, carry out consumer education and publicity activities, establish and implement prevention and control mechanisms, etc.

49. Logo of the Safe Consumption Creation Activity:

50. The email address of the Rugao City Safe Consumption Creation Office and the URL of the Rugao 12315 consumer rights protection website.

The email address of the Rugao City Safe Consumption Creation Office: rgfxxfcjb@163.com

The URL of the Rugao 12315 consumer rights protection website: http://