How to be a qualified toll collector

Smile service is an important part of the image construction of expressway "window" and the key to improve the service level of "window".

Smile is the most touching expression on human face and the most beautiful silent language in social life, which can eliminate the grievances of drivers and narrow the distance with drivers and passengers. Smiling is a friendly signal from our toll collector, which can make us understand and respect. As a toll collector of a high-speed toll station, it is very important to establish a good "window" image, master civilized language and serve with a smile.

2, say good civilized language, civilized language every car to say every day.

Every sentence should be said with emotion, never be absent-minded, not to the monitor, but to the driver, with a loud voice, a friendly attitude and an affinity for facial expressions. Of course, in addition to the necessary civilized language, it is inevitable to talk to each other, which allows us to link our speaking skills, not to swear or angry words, and not to cause resentment among drivers and passengers.

3. empathy.

As a toll collector, dealing with all kinds of drivers every day will inevitably lead to some unpleasant things. No matter what special circumstances you encounter, you should take the initiative to put yourself in the other's shoes, take care of each other, patiently explain to the driver, and let the driver pass the toll booth comfortably with a calm tone and attitude.

4. Love your job and be dedicated.

There is no denying that the work of toll collectors is monotonous, repeating the same work year after year: collecting money, issuing tickets, and changing money ... repeating the same words year after year: "Hello, please pay!" "Please go.

In the face of monotonous work, it is more necessary to have dedication and selfless dedication. A qualified toll collector must first like this job and cherish it before he can devote himself to it.

Step 5 learn to be tolerant

In daily life, a great man once said, "A great man has two hearts: a bleeding heart and a tolerant heart." . Tolerance is strength, not weakness. Therefore, always remind yourself to keep a tolerant heart and learn to be tolerant.

This makes colleagues live in harmony all the time, and it is called the home of colleagues. A happy life also provides a pleasant mood for work and a strong guarantee for image.