Second-level property service standard content

Secondary property service standard content

Introduction: We will specifically divide the services we provide into security services, facility and equipment maintenance services, customer services and environmental cleaning services. The following is the standard content of secondary property services that I bring to you. I hope it will be helpful to you.

(1) Comprehensive services

1. Provide paid convenience services such as special services and agency services outside the property service contract according to the needs of the owners, and publicize service items and service standards .

2. Sign a standardized property service contract, publish property management service items and standards in accordance with the contract, and establish a financial management disclosure and supervision system.

3. There is a service reception center, which publishes a 12-hour service hotline, handles public affairs within the scope of the property management service contract in a timely manner, and accepts residents' inquiries and complaints.

4. Use specialized property management software and computer systems to manage owner and property files, property management services, charges, equipment files and daily office work. 5. Organize and carry out cultural, sports and entertainment activities in a timely manner according to the contract.

6. Residential owners support and cooperate with all aspects of property management. A sample survey on property management service satisfaction is conducted every year. The satisfaction rate reaches over 85%, and weak links are improved in a timely manner.

7. All community property management personnel should hold property management personnel professional certificates, and 100% of special operations personnel should hold valid certificates issued by the government or professional departments.

8. All employees should dress uniformly, wear logos, have a high sense of service, have standardized behavior and language, and be proactive and enthusiastic in service.

9. Provide property management business knowledge training, fire protection training and other service training to service personnel in a timely manner.

(2) House management and repair and maintenance

1. Provide services to the house and supporting facilities and equipment in accordance with the property service contract and the owner's agreement.

2. There are community houses, road plan diagrams and publicity boards at the entrance and exit of the community. Each group, building, unit (door), household and public facilities and venues are clearly marked.

3. The appearance of the house (including roofs and terraces) is intact and tidy; the walls and floors of the stairwells of the apartments are not damaged; there are no random postings, graffiti, or mess on the exterior walls and public spaces. Paintings and random hangings; outdoor signs, billboards, and neon lights should be set up according to regulations.

4. Promptly dissuade any behavior that violates the planning of private construction, unauthorized demolition and modification of pipelines, and unauthorized changes in the use of houses, and report to the owners' committee and relevant authorities.

5. Inspect the doors, stair passages and other doors, windows, glass, etc. of the residential units every 3 days, keep inspection records, and make timely maintenance, inspection records and maintenance records. complete.

6. Conduct a safety survey of buildings, facilities and equipment every two years, formulate a maintenance plan based on the survey results, and organize its implementation.

7. Establish a complete residential decoration management system in accordance with the relevant regulations on residential decoration management and the requirements of the Owners' Convention (Provisional Owners Convention). Before decoration, review the decoration plan of the owner (user) in accordance with regulations, and inform the decorator of the prohibited behaviors and precautions related to decoration. The renovation construction site will be inspected every three days. If any phenomenon that affects the appearance of the house, endangers the structural safety of the house, or demolishes or modifies utility pipelines that harms the interests of the public is found, promptly dissuade and report to the owners' committee and the relevant authorities.

8. Emergency repairs will be carried out within 1 hour, and other warranty repairs will arrive at the site at the time agreed upon by both parties, and complete repair, maintenance and return visit records will be established.

(3) Repair and maintenance of public facilities and equipment

1. Carry out daily management and maintenance of public facilities and equipment (except for those that should be the responsibility of professional departments according to law) .

2. The supporting service facilities of the public facilities in the community are in good condition, with complete signs and signs, and their uses are not changed at will. The public facilities and equipment operate normally according to the division of responsibilities for supporting construction and management of the project, and daily management and Maintenance is in good condition; emergency plans, on-site handling measures and handling records are in place for equipment failures and major or unexpected incidents. 3. Clarify the person responsible for the maintenance of facilities and equipment. Operation and maintenance personnel strictly implement the operating procedures and maintenance specifications of the facilities and equipment, and ensure that the facilities and equipment operate normally.

4. Organize regular inspections of public facilities and equipment, and keep inspection records. If repairs are needed and fall within the scope of minor repairs, organize repairs in a timely manner; if they fall within the scope of major or medium repairs, prepare maintenance plans in a timely manner. Update the renovation plan and the use plan of special housing maintenance funds, submit reports and suggestions to the owners' conference or the owners' committee, and organize repairs or renovations based on the decisions of the owners' conference.

5. The main roads and parking lots in the community have complete and standardized traffic signs; public entertainment facilities, pools and other places in the community are equipped with obvious safety warning signs.

6. The operation and maintenance personnel of water, electricity, elevators, central air-conditioning, monitoring and other equipment are skilled and strictly abide by operating procedures and maintenance specifications.

7. The integrity rate of public lighting equipment such as street lights, corridor lights, and landscape lights is above 90%.

8. There are obvious signs and preventive measures at potential hazards that may endanger personal safety, and there are emergency plans for various sudden equipment failures that may occur.

9. Fire-fighting facilities and equipment are in good condition and can be used at any time, and fire-fighting passages are unobstructed; a fire-fighting responsibility system and fire-fighting plan are established.

(4) Greening maintenance

1. According to the climate conditions and seasons, organize watering, fertilizing and soil loosening in a timely manner. Flowers, plants and trees grow normally, no dead or hanging trees; the tree shape conforms to Natural features, plastic plants maintain a certain shape. Dead trees found are removed within half a month and replanted in due course.

2. The lawn is smooth, weeds are removed in a timely manner, and weed breeding is effectively controlled, and there is no garbage or cigarette butts; 3. The hedges are trimmed in a timely manner, and trimming waste is removed in a timely manner.

4. Timely organize antifreeze and warmth to prevent pests and diseases. There will be no obvious signs of pests and diseases. 5. Garden buildings and auxiliary facilities are intact and clean. 6. The green areas are equipped with billboards reminding people to care for the green areas.

(5) Cleaning service

1. Arrange garbage bins or trash cans reasonably according to the actual situation of the community, and garbage should be transported on a daily basis; keep garbage facilities clean and odor-free.

2. Residential roads, squares, parking lots, green spaces and other public areas have dedicated personnel to clean them once a day; elevator halls and corridors are cleaned once a day and mopped once every half a month. times; the stair handrails are wiped once a day; the glass in public areas is cleaned once every half month; facilities and equipment in public areas such as outdoor signs, bulletin boards, and mailboxes are wiped twice every half month; street lamps, Corridor lights are cleaned once a quarter.

3. *** Rainwater and sewage pipes should be dredged every two years; rainwater wells, septic wells, and sewage wells should be inspected once a quarter, and should be cleared in a timely manner according to the inspection situation to keep them smooth; The septic tank should be inspected once a quarter and cleaned once a year. Any abnormality should be emptied in a timely manner.

4. The secondary water supply tank is cleaned according to regulations and inspected regularly. The water quality meets the hygienic requirements; 5.

Carry out cleaning inspections to ensure that there are no hanging, graffiti or graffiti in the corridor. Stacking and other phenomena.

6. Establish a management system for disinfection work, and carry out disinfection and pest control work according to the actual situation of the community

(6) Assist public order

1. The guard room is clean and tidy. Public order maintenance personnel are uniformly dressed and wear obvious signs.

2. Set up dedicated personnel on duty 24 hours a day, including the main entrance and exit for no less than 10 hours, to effectively manage vehicles entering and exiting the community, and guide vehicles to pass and park in an orderly manner. 3. Implement temporary pass management for decoration, housekeeping and other labor personnel entering and exiting the community.

4. Carry out planned and uninterrupted patrols 24 hours a day according to the prescribed routes and times, no less than 8 times a day, inspect key areas and key parts at least once every 2 hours, and conduct inspections well Record.

5. Have emergency plans for fire, public security, public health and other emergencies, promptly report to the owners committee and relevant departments when an incident occurs, and assist in taking corresponding measures;