Experiences of working as a refueler

Developing franchised gas stations is one of the ways to maximize social utility. So what is your experience as a gas station attendant? Next, follow my footsteps and read about it. Chapter 1

In recent years, gas station robberies have occurred frequently. Taking a city in Northeast China as an example, from 20XX to 2009, there were 16 cases of gas station thefts and 9 cases of robberies in the city. Therefore, anti-robbery and theft prevention work has become one of the priorities of gas station safety management.

1. Introduction to the basic situation of gas station work

Safety status of gas stations

1 The geographical environment is complex. Gas stations are dotted in urban areas, main roads, and rural areas. In particular, gas stations on main roads have no village in front or a store in the back, and they are often located at the junction of highways and country roads, making it easy for criminals to escape after they succeed.

2 Large cash flow. At present, oil sales at gas stations are mostly cash transactions, and the daily operating income of rural outlets ranges from a thousand yuan to more than 10,000 yuan. This is also a factor that tempts some criminals to take risks.

3 There are few employees and high turnover. Under normal circumstances, there are 2-3 people on duty at a gas station, and only 1-2 people at the night refueling site. Most of the employees are temporary workers with high mobility. Most of them have not received professional training. Their overall quality is not high and their awareness of prevention is poor. At some gas stations, there are even situations where gas workers and criminals collaborate inside and outside to commit crimes.

4 The gas station is an open business place with a large number of people coming and going, making it easy for gangsters to visit.

2. Analysis of cases that occurred in the city

With the rapid development of the market economy and driven by profits, some lawless people take risks and extend their criminal hands to gas stations; On the one hand, the increasing mobility of the population has led to an increase in the number of crimes committed on the run, which has made it difficult to detect cases at gas stations and has also fueled the arrogance of gangsters.

In the past two years, the characteristics of gas station cases have evolved from individual crimes to gang crimes. In one case of gas station theft, two criminals carried the safe out of the business room; in another case of oil theft, the perpetrators took advantage of the late night rainy weather to drive the oil tanker to the gas station and pump directly from the oil tank. Oil; In the four cases of gas station robberies that occurred in 20XX, the perpetrators were all 2 or more people. The crime time was short, and they were all equipped with motorcycles or small motor vehicles to respond outside the station, and they escaped quickly.

Take a case in May last year as an example. A gas station in the suburbs was robbed by four masked men armed with knives and iron bars. The criminals brutally killed the staff on duty in the business hall and then Another staff member in the next room took control and stole more than 2,600 yuan in cash from the cashier. Under the cover of darkness, the four gangsters fled in a hurry. After more than a month of careful investigation by the Municipal Public Security Bureau, they searched for traces and finally arrested the four murder and robbery suspects on June 19, 20, and 24 respectively. The criminal suspect suspected of covering up was arrested and this major murder and robbery of a gas station was successfully solved.

In recent years, as gas stations have attached great importance to preventing cash theft and robbery, it is not easy for criminals to succeed, and they have shifted the target of theft to oil products and equipment. In terms of oil theft, most people extend the leather pipe from the back wall of the tank area into the metering port of the oil tank to extract oil. Some even drive a tank truck directly to extract oil from the tank on a rainy night. In terms of equipment theft, gas stations, especially Gas pumps, firefighting equipment and even transformers at closed stations and points have become targets for criminals to steal.

3. Strengthen safety precautions

While gas stations are doing a solid job in preventing theft, they should also focus on preventing robberies. By improving the system, strict regulations, and strengthening prevention, it is possible to basically avoid the occurrence of gas station theft cases, but robberies at gas stations are difficult to prevent. Therefore, gas station managers should actively study anti-robbery countermeasures to reduce the risk of being robbed and reduce the losses caused by robberies.

1. Improve the organizational system and build a prevention network

1. Establish a gas station robbery and theft prevention organization. A gas station anti-robbery leading group was established in the retail area, and an anti-robbery rescue team was established in adjacent gas stations. Each gas station establishes an anti-robbery team, with the station manager as the team leader, each operation team leader as the deputy team leader, and all gas workers as members. The team develops anti-robbery and anti-theft plans and conducts anti-robbery and anti-theft plan drills every quarter.

2 Establish a joint defense organization to prevent robbery and theft.

Gas stations set up joint defense organizations with surrounding factories, restaurants, residents, village committees, and police stations, and agreed on alarm methods so that when a robbery case occurs, they can promptly contact the surrounding joint defense units to form a group prevention and group treatment, and joint police management situation to ensure the safety of gas stations.

2. Strengthen education and improve employee awareness of prevention.

While carrying out anti-robbery and anti-theft plans every quarter, gas stations should focus on "two key points" for education. The first is to provide new employees with pre-job training on anti-robbery and theft knowledge; the second is to strengthen special anti-robbery and anti-theft education before major festivals. Major festivals are a period when such cases occur frequently. Gas stations must do a good job in prevention and strengthen prevention. Intensify education efforts to make employees more vigilant.

3. Establish employee files and strengthen management of floating personnel. 1 According to statistics, the annual turnover rate of gas workers in the city exceeds 20%, and some gas stations even replace all gas workers within a year. Therefore, it is necessary for gas stations to establish employee files. All personnel who have worked at gas stations must register their home address, phone number, and family background

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3. Establish employee files and strengthen management of floating personnel

1 According to statistics, the annual turnover rate of gas workers in the city exceeds 20%, and some gas stations even replace all their workers within a year. Oiler. Therefore, it is necessary for gas stations to establish employee files. All personnel who have worked at gas stations should register their home addresses, phone numbers, names of family members, heights and other physical information.

2 Gas stations are not allowed to allow non-station staff to stay overnight or stay for a long time to prevent criminals from taking the opportunity to visit the station and learn about the station's operating procedures and personnel dynamics.

4. Strict financial systems to reduce risks and losses. Achieve "two prompt and one dedicated person", that is, the operating cash of the gas station should be put into the safe in a timely manner, and the refueling staff should not carry more than 500 yuan in cash. Stations with small refueling volume can stipulate that the cash should not exceed 300 yuan, and the business funds of the day should be paid in a timely manner. The bank will collect it at your door or be escorted to the bank by 2 or more employees for deposit. Tickets, seals, various invoices and safe keys will be kept by dedicated personnel.

5. Reinforce anti-theft facilities to fundamentally prevent theft.

1. Install strong anti-theft doors and windows for the business room.

2 According to the characteristics of criminals who often break into the business room through the rear window and pry open the anti-theft window, it is recommended to close the rear window of the business room and leave only the ventilation opening or observation hole.

3 Equip a safe and add an iron clip to the safe to make it more difficult to pry open the safe; at the same time, reinforce the safe with the ground or wall to prevent criminals from moving the safe.

6. Equip yourself with necessary self-defense equipment and deal with gangsters calmly. Educate employees to always put personal safety first, and only when personal safety is guaranteed can they fight against gangsters

1. The business room is equipped with self-defense equipment such as batons, sandbags, fire extinguishers, and lime powder. These self-defense equipment should be placed within easy reach of employees to prepare for self-defense in the event of a sudden attack.

2 On-site oil workers can be equipped with mini anesthetic pen mobile tear gas to deal with armed gangsters.

7. Strengthen oil management and prevent oil theft

Theft of oil at gas stations is a new type of case that has appeared in recent years. Should benzene escape from the gas?/p>

1 Set up an inspection record book in the tank area , the refueling worker conducts inspections every half hour at night, and the on-duty stationmaster or measurer conducts double inspections every night. First, it can prevent the on-duty personnel from sleeping on duty, and second, it can ensure the safety of oil products in the tank area.

2 Adhere to the locking system for the metering port of the oil tank, and the lock must be strong to prevent such incidents from happening.

3 When a gas station is closed, the oil should be emptied promptly to prevent theft of oil. Chapter 2

In 20xx, with the active efforts and close cooperation of all our employees, the gas station has greatly improved in terms of station appearance, standardized services, and employee quality, and the overall level has been comprehensively improved. .

In the past year, under the correct leadership and strong support of the superior company, focusing on strengthening the internal management of the foundry boutique station, focusing on cost reduction and fee reduction, and ensuring the safe production of gas stations without hidden dangers, we have completed the small packaging of gasoline, diesel and lubricating oil issued by our superiors. , non-oil and other sales tasks, greatly improved the management level of gas stations, and completed various tasks assigned by superiors. I will now report one year's work as follows:

1. Operational situation

This year, the company has strengthened the quantity and quality management of gas stations, unified purchasing of oil products, unified implementation of density, and strict control of quantity and quality, which has provided a good guarantee for the operation of gas stations and also established the Sinopec brand image of high quality and sufficient quantity.

In 20xx, on the basis of the quantity and quality assurance provided by the company, we actively devoted ourselves to developing the market, doing everything possible to tap potential customers and expand the market. We communicate with surrounding enterprises and institutions and make them become long-term refueling customers of our station, as well as the buses from Xiagyu to Yanduhe. Because the quality of our oil products is guaranteed, we can guarantee the safety of their vehicles when oil products are tight. Normal use of oil, they are also loyal customers of our site.

2. Strengthen the cultivation of employee literacy and create first-class service quality

1. Carry out "compare, learn, catch up, help, and surpass" activities in the station. Organize employees to study political theory, conscientiously implement the spirit of the meeting on discipline and style rectification, correct work attitudes, improve discipline and style, and promote good work. Only professionalism at work and excellent skills in technical operations can reflect the outlook on life, values ??and world view. Only in this way can we have enthusiastic service qualities and establish the idea of ??serving the people wholeheartedly. In order to improve the professional quality of employees, we adopt the form of on-the-job training that includes on-the-job training, training, communication, summary and improvement, which improves each employee's job skills and comprehensive quality.

2. Carry out work style rectification activities: According to the spirit of the company meeting, our station has made careful arrangements and arrangements, organized learning, hung 1 banner and posted 2 slogans to improve the standard management level of our station. Here Enhance your own value in the process.

3. Safety Management

1. While ensuring safe production, I educate employees on safety ideas and strengthen their sense of safety responsibility. Safety is the first, and safety is the first. , Strengthen employee safety training. We must ensure that employees understand safety, learn safety, and then want safety, implement job responsibility systems, strengthen job training, and strengthen management. Be familiar with the ten prohibitions on the job, prevent all kinds of accidents from happening, strengthen various plan drills, be able to fight when they come, and win when there is no chance, and deal with all hidden dangers in the bud.

2. Adhere to the leadership duty system. The station manager should be on duty every day, supervise and be responsible for handling the day's safety, sales, sanitation, refined oil storage, etc., and conduct strict audit management of cash and bills. Employees cannot smoke at work or leave their posts without permission. They must go through the handover procedures before leaving get off work.

3. Organize safety inspections of gas pumps, gas nozzles, oil tanks and other equipment once a week, and implement remedial measures for hidden dangers to ensure station safety and unimpeded sales.

4. Implement safety work every working day, and achieve "prevention first, combined with prevention and fire prevention" for the safety management of business site operations, safety management of devices and facilities, and safety inspections, so that Safety work achieves its intended purpose.

IV. Service

1. From the perspective of on-site service level, our refueling service level is constantly improving. On-site service can ensure that cars and people arrive, and the service is based on "smile" Service, warm service, and fast service are the carriers. Strictly use the "Eight Steps of Refueling" to get closer to each driver during the service, so that they can feel a little warm after a hard work, and maybe inadvertently gain a repeat customer. . We must keep in mind the concept that "customers are God" and are friends. As the saying goes, "if you work hard, you will gain." Providing help to customers is not a matter of one person. , as long as we work together to implement the company's various business management policies, our company can sprout in the sun like a seed and grow vigorously.

5. Pay attention to the management of the site appearance and do a good job. Employees' ideological work

Environmental sanitation is a constant and unremitting work. Our station's approach is to hand over sanitation every morning before the shift is handed over. The replacement staff will inspect and accept the sanitation, and any problems will be found on the spot. solve.

6. Work planning and work arrangements in 20xx

In terms of sales in 20xx, we will focus on several large customers. 1. White phosphorus rock power station 2. Road construction projects 3. Passenger cars and large trucks to ensure the smooth completion of sales tasks throughout the year. For non-oil sales and lubricating oil small packaging, we must start early, arrange early, implement early, seize opportunities, expand publicity, and ensure the completion of tasks. Pay attention to the station appearance and environmental sanitation. Safety is our top priority next year, and we educate employees to learn and use fire protection knowledge well. Carry out drills on various plans for preventing theft, robbery, fire extinguishing, etc. to solve problems in their infancy, so that safety can protect the efficiency of the enterprise.

20xx is about to pass, and the new year is getting closer and closer to us. Let us look to the future, cut through the waves, set sail, complete various tasks under the correct leadership of the company, and contribute to PetroChina. Sinopec makes our contribution. >>>More exciting "" on the next page