Key points of emergency service for restaurant waiters.

Key points of emergency service for restaurant waiters "Recommended"

In order to help you do the work of restaurant waiters better, I will share the key points of emergency service for restaurant waiters, hoping to help you!

1. What should a guest do when he meets a friend at the next table and asks to join the table?

In this case, the younger sister of the restaurant should try her best to be convenient to the guests and meet their requirements as much as possible; Inform the food delivery department of the transfer of guests in time to avoid passing the wrong food; Set the table for the guests again.

2. what should I do when the guests bring their own food for processing?

For the sake of the reputation of the restaurant, the younger sister of the restaurant generally declines the request that guests bring their own food to the restaurant for processing, because the source of raw materials cannot be guaranteed, and the intentional risks such as food poisoning cannot be controlled.

3. What should the guest do when he proposes to cook the dishes according to his method?

The younger sister of the restaurant can ask whether the kitchen can be made according to the requirements of the guests, and if so, ask about the possible deviations, tell the guests the situation, and indicate the requirements of the guests on the menu.

4. What should guests do when they are drunk?

When the guest shows signs of drunkenness, the younger sister of the restaurant should politely refuse to add any more drinks to the guest and ask his sober friend to help persuade him; Give the guests hot towels and some hot tea or mineral water; If you vomit, you should clean up the dirt in time to keep the table clean; If a guest drinks and makes trouble in a restaurant or private room, he should report it to the restaurant manager and the security department so as to take corresponding measures.

5. what should I do if the guest suddenly feels uncomfortable while eating?

The younger sister in the restaurant should take good care of the guests and let them rest on the sofa. If the guests are in shock, don't carry their bodies easily. Call the hospital in time; When the doctor arrives, assist the doctor to send the guests out of the restaurant to a nearby hospital to avoid accidents; Keep the dishes used by the guests for on-site inspection.

6. What should the waiter do when he has questions for the guests while they are talking?

When the guests are talking, but the younger sister of the restaurant has questions to ask the guests, she must not interrupt the guests' conversation at will. Instead, she should politely stand aside and wait for the gap between the guests' conversations, apologize before asking questions, and thank them after asking. For example:? Sorry to bother you, but I want to ask you a question. Thank you! ?

7. What if the guest is talking and can't serve the guest normally?

The younger sister in the restaurant must not interrupt the conversation between the guests at will, but should stand by politely and wait, prepare the tableware that needs to be replaced and the dishes that need to be served, and serve the dishes and replace the tableware quickly after the guests apologize during the conversation.

8. What should I do if the guest throws cigarette butts and other sundries on the carpet during the meal?

This behavior of guests lacking basic quality will affect the grade and image of the restaurant. The restaurant sister should use gentle service language to remind guests to use the ashtray in time and replace it in time. But be sure to pay attention to language skills, so as not to hurt the self-esteem of guests. Guests who fail to persuade can be gently reminded that this behavior requires compensation for the damage to the restaurant facilities.

9. What should I do if I accidentally spill food or drink on the guest during the service?

When serving food or drinks, the younger sister of the restaurant should politely remind the guests to avoid accidentally spilling vegetable juice and drinks on the guests. In case of accidental spilling on the guests, the younger sister of the restaurant should sincerely apologize to the guests and try to clean them up immediately. In serious cases, the guests can be invited to an empty private room to take a break and send their changed clothes to the laundry room, which should be cleaned for the guests free and returned quickly. The time should not be too long, and the customers should be told to eat at ease in time.

1. what should I do when I see some dishes I don't know on the banquet list?

The younger sister of the restaurant should first go to the kitchen to learn about the cooking methods and serving methods of these dishes, and understand their taste characteristics and origins, so as to introduce them to customers. Prepare the necessary dishes and tableware before meals.

11. What if the guest has booked a banquet, but it's past the meal time?

The younger sister of the restaurant should contact the usher and the head waiter immediately to find out whether the guest has cancelled or postponed the banquet and inform the kitchen immediately. If it is delayed for some reason, you should wait patiently and don't show impatience.

12. what should the waiter in charge of the main table do when the guest of honor and the host leave to speak?

Before the guest of honor and the evaluation speech, the younger sister of the restaurant should fill each guest's glass first; When the guest or host leaves to speak, the younger sister of the restaurant should put the wine on the tray and stand behind the guest or host; At the end of the speech, the host of the guest of honor sent it quickly so that he could raise his glass.

When the guests are speaking, the little girl in the restaurant should stop all service operations, stand by the work cabinet and not walk around at will; Keep the banquet hall quiet; Keep in touch with the kitchen at the right time, and suspend the delivery and delivery of vegetables.

13. what should I do if the guests temporarily propose to cut down on food because of the unexpected decrease in the number of people eating?

At this time, the younger sister of the restaurant should consider from the customer's point of view. If the weight of dishes is too large, she can contact the kitchen through the planner and cancel individual dishes appropriately without wasting. Of course, she can also suggest the guests to improve the quality of dishes while reducing the weight. If the banquet is large in scale or high in standard, the younger sister of the restaurant should immediately report to the superior, and the relevant personnel of the food and beverage department will contact the kitchen to propose a plan to reduce the food, and then give the new menu to the guests for confirmation.

14. what about the temporary addition to the banquet?

If the number of people who need to be added temporarily at the banquet is small, the younger sister of the restaurant should set the chairs first, and then set the corresponding tableware according to the number of people who need to be added, and then ask the owner of the case whether to increase the weight of dishes according to the per capita standard or add other dishes. If you need to add food, you should bill to the kitchen, and then inform the kitchen, the food delivery department and the greeter as soon as possible. If the number of people increases too much, it is suggested that the host increase the number of tables and inform the receptionist to make arrangements.

15. What should I do if the guest requests to change the original dishes during the banquet?

If you change the general popular dishes, you can change them according to the requirements of the guests. If you want to change the dishes that are made specially or with long production time and complicated workmanship, you should explain clearly to the guests and introduce the advantages of the dishes to them in detail, and try to persuade them to keep them, so as not to cause losses to the restaurant.

16. What should I do if the guests make a loud noise when dining in the lobby?

Loud noise by guests in the dining room, such as punching, will destroy the atmosphere and dining environment of the dining room. At this time, the younger sister of the restaurant should politely go forward to dissuade her and ask her to keep quiet so as not to affect other guests' dining; If there is a noise, the parties should be persuaded to settle it outside the restaurant or in an idle private room immediately; If the guests don't listen to dissuasion, they must immediately inform the restaurant manager or supervisor, and the leader will come forward to persuade them.

17. What should I do when the guests can't use some ingredients?

when encountering dishes with special eating methods, the younger sister of the restaurant should explain to the guests when serving. If the guests are not used to this way of eating, they should give help in time. For example, when eating Beijing roast duck, they can ask the kitchen to serve the rolled roast duck specially for the customers after obtaining the consent.

18. what should I do when my little sister and the guests walk in the same aisle?

At this time, the younger sister in the restaurant should take the initiative to give way and make a courtesy. If the younger sister in the restaurant holds the dishes in her hands, she should turn to the opposite side of the guests and smile and say:? After you. ? At this time, pay attention to the tray must not touch the guests.

19. What should I do when a guest needs to add sprite and ice cubes to the wine?

put the ice cubes in a pot with water and put them on the owner's right hand side; Please show the red wine and sprite to the host for verification, and ask the guests the blending ratio they need; Pour red wine first, then sprite; Empty wine bottles and wide sprite should be removed in time.

2. What should I do when guests at one table ask for your service?

At this time, the younger sister of the restaurant should immediately give a warm and happy smile to the guests waiting for service and answer:? I'll be at your service right away. ? Or? Excuse me, please wait a moment. ? Move your hands quickly, but don't hurry. Let the guests feel that they have not been left out and neglected. If the work in hand takes a long time, you should immediately look for colleagues nearby to provide services

21. What should the guests do when they ask for a change of dishes during the meal?

The younger sister of the restaurant should ask the guests to wait for a while, and immediately go to the kitchen to find out whether the dishes are being cooked. If you are cooking, please reply that the guest can't cancel, and tell the guest the exact time of cooking, and ask him to understand; If not, inform the kitchen to stop making, reply to the guest and inform the restaurant manager to cancel the dish; When introducing the dishes to the guests, you should inform them of the preparation time so as to avoid complaints from the guests because of the long waiting time.

22. what should I do when I have a phone call to find a guest who is dining in a restaurant?

At this time, the younger sister of the restaurant should ask the details of the guests she is looking for, including their physical features, names, approximate ages, company names or other information; Please wait a moment for the caller. When there are not many customers in the restaurant, they can immediately find similar customers to ask politely. If there are many unrecognizable guests in the restaurant, you can immediately inform the restaurant receptionist to look for them. If the restaurant has broadcasting conditions, you can inform the relevant staff to broadcast the missing person.

23. What should I do if the children run around in the restaurant during the meal?

When having a meal, the food or soup served from the kitchen has a high temperature, which is easy to burn people, and it is easy for children to slip and hurt when running around. The younger sister in the restaurant should immediately stop and bring the child back to the adult, reminding the adult to take good care of the child at any time to avoid accidents; To arrange children's BB chairs, if possible, provide some brightly colored toys to let children sit down.

24. What should the guests do when they suggest that the food has gone bad?

Little sister in the restaurant should listen to the guests' opinions patiently and apologize to them. Immediately withdraw the food backstage and ask the chef or restaurant manager to check whether the food has gone bad; If the food has indeed deteriorated, you can cancel the dish and recommend other dishes for customers, and you can consider giving similar dishes free of charge; If the food has not gone bad, the restaurant manager should explain the raw materials, ingredients, preparation process and taste characteristics of the dish to the guests. The handling process should be as quiet as possible so as not to affect other customers.

25. What should I do when my guest has just started to order food and suddenly needs to check out?

The younger sister of the restaurant should immediately inform the kitchen to stop making dishes on this table, find out which dishes can't be cancelled during processing, tell the guests that they need to pay and ask them if they need to pack. Inform the cashier of the part that needs the customer to check out, express the customer's regret for not providing the service and ask him to enjoy the good service next time; Inform the restaurant manager or greeter of the cancellation in time and settle the bill for the customer quickly.

26. What should I do if the guest thinks that the cooking method of the ordered food is wrong?

The younger sister in the restaurant must listen carefully to what the guest ordered. If it is because the younger sister in the restaurant misunderstood or didn't listen clearly when ordering, she should immediately make a new dish for the guest and apologize to the guest. If it is caused by the guest's misunderstanding of the cooking method of the dish, the restaurant sister should patiently explain the cooking method and the source of the dish name to the guest, and highlight the advantages of the dish in order to gain the guest's understanding.

27. What should I do when the guest complains that the food is not well cooked?

First, the younger sister of the restaurant should apologize to the guests and ask whether the cooking is short or overdone, and then quickly send the dishes to the kitchen for the chef to handle. Ask the customer's taste when returning to the table. If the guests are still not satisfied with the processed food, they should advise them to choose other foods and apologize to them. The situation should be immediately informed to the restaurant manager to decide whether to exempt the guests from the cost of the dish.

28. The waiter didn't hear clearly what the guest ordered, but he served the wrong dish. What should I do if the guest doesn't want it?

The younger sister in the restaurant should apologize to the guests and sell this dish to them at a discount. If the guest insists not to, don't force the guest; Inform the chef to give priority to the dish that the guests want. After the guests order, the restaurant sister must repeat it to the guests to avoid this kind of situation.

29. What should I do if I have told the customer what I ordered before placing an order, but the customer refuses to admit that he ordered this dish when serving, and asks to withdraw it?

Little sister in the restaurant will feel very wronged at this moment, but she must not argue with the guests, but should politely say that she has been confirmed by the customers when she retells, and ask other guests at the same table to prove it; Pay attention to keep a smile on your face and explain to the guests that this is a very special dish. It is very discerning to order this dish. Try it.

3. What should I do when a guest complains about foreign objects in the dish?

The younger sister of the restaurant should apologize to the guests immediately, that is, remove the dishes, send them back to the kitchen and inform the restaurant manager to handle this matter. She should not argue with the guests without investigation, nor should she casually echo their opinions. She should ask the guests for understanding after confirmation. The younger sister of the restaurant should know some knowledge of condiments in order to explain it to the guests on the spot; If it is really foreign, you should cancel the dish immediately and give the same food. The restaurant manager can also consider giving it a discount or free of charge.

31. what should I do when the guest's order is not available?

Little sister in the restaurant can apologize to the guests in a formal dress, explain the situation and introduce other dishes with the same taste or similar preparation methods to the guests in time.

32. What if a guest orders a dish with the same taste or similar preparation method because he is not familiar with the variety of dishes?

the younger sister of the restaurant should tell the guests sincerely in time:? The two dishes you ordered are somewhat similar in taste. Do you need to try other flavors or change other dishes?

33. What if the guest orders a dish that is not on the menu?

The younger sister in the restaurant should first ask the chef if the dish can be made immediately. If the kitchen is temporarily out of raw materials or takes a long time to make, explain clearly: Hello, I'm very sorry. It will take about half an hour to make this dish. Is it ok with you?

34. What should the waiter do if he doesn't know the dishes ordered by the guests?

if the younger sister in the restaurant doesn't know the dishes ordered by the guests, she should sincerely tell them:? Excuse me, please wait a moment. ? And immediately consult a colleague or chef.