Property company project manager work summary and plan 6 articles

Property company project manager work summary and plan 1

During this year, we have conscientiously implemented our Jinyuan people’s corporate philosophy of “serving with love, serving with heart” "Doing things" takes serving the owners, doing their job well and taking it as their own responsibility. With the strong support of the company's leaders and the unity and cooperation of all departments, and with the hard work of the department employees, our customer service department carefully studied the basic knowledge of property management and job responsibilities, warmly received the owners, actively completed various tasks assigned by the leaders, and completed the procedures in a timely manner. , the service is considerate, and business services such as repair reports, complaints, return visits, etc. try their best to ensure proper handling, and successfully complete various goals and plans set at the beginning of the year. The following is the completion and analysis of important work tasks:

1. Daily reception work: fill in the "Customer Service Department Duty Reception Record" every day, record the owners' calls, visits, complaints and service matters, coordinate the processing results, and provide timely feedback , call back to the owner.

2. Information release work This year, our department issued various written notices to customers more than 30 times. A total of 54,000 notifications were sent through mass SMS, ensuring that the notifications were timely and detailed, with clear expressions and accurate wording. At the same time, we actively cooperated with the notification content to provide relevant explanations.

3. Handling complaints about missing projects from owners In 20xx, the return visit rate of our customer service department was 98%, and the project maintenance satisfaction rate was 96%.

5. Survey on opinions on home-entry services. While completing their daily work, the staff of our department actively went into the homes of community owners to collect opinions and suggestions from various customers on the property management process, and constantly improved the Century The service quality and service level of urban community property management.

6. Establish and improve owner files. The owner files have been improved and updated, and the owner electronic files have been continuously supplemented and organized.

8. Training and learning work Under the guidance of Director Ou of the property company, our department has established the most basic image of customer service personnel, from the most basic concepts of property management, to the communication skills of property personnel, to We have conducted more systematic training and learning on all aspects of property management, combined with comprehensive knowledge of relevant laws and regulations.

9. Under the direction of the company’s strong call for all employees to sell parking spaces in the garage, our customer service staff in Area E have made great efforts and sweat, and achieved rapid results.

The department employees have been guided from a team with insufficient ideological understanding and no passion for work into a team full of longing for the company and full of hope for industry development and their own growth; the department employees have been led by a team with mastery of property management knowledge. Blank training to form a team with certain property management knowledge.

The shortcomings, problems discovered and difficulties encountered in the work are summarized as follows:

1. Since our department has not received professional property management training, we have no knowledge about property management. Systematic learning is still needed, and service standards and communication skills need to be further strengthened.

2. The owner’s follow-up and feedback on various missed projects are not timely enough;

3. The timing, methods and methods for collecting various property fees are not perfect; There are insufficient reminders and prepayments for water and electricity bills.

4. Customer service work is stressful, and employees’ physical fitness and self-psychological adjustment abilities need to be continuously improved.

5. The content of customer service work is trivial and complicated, and there is an urgent need for scientific and formal work processes to standardize and rationally use advanced management software to improve work efficiency and simplify work difficulty.

Future work direction and work ideas:

On the basis of doing a good job in charging and daily work, our department will continue to strengthen employee training and guidance, and further clarify various responsibility systems , strengthen department work discipline and service standards, and complete various tasks in a timely manner in accordance with goals, budgets and work plans.

1. Further refine and clarify the work scope and content of department employees;

2. Strengthen training to ensure that department employees are qualified for corresponding positions and continuously improve service quality;

3. Strengthen the discipline management of departmental work to achieve rigorous work and strict discipline;

4. Strengthen the follow-up of various information and work status to ensure that all information is smooth and accurate.

5. Through the department’s daily work arrangements and psychological debugging skills learning, create an atmosphere of “exercise at work and grow through exercise” so that department employees feel “nervous but not stressed” "It's too big" and the sense of accomplishment of being valued.

6. Actively learn scientific and formal work process specifications, and rationally use advanced management software to improve work efficiency.

To sum up, in 20xx, with the full support of the company’s leaders, the vigorous cooperation of various departments and the joint efforts of department employees, our department’s work achieved certain results, but It has not fully met the company's requirements and is still far away from the advanced property management level standards. We will definitely strengthen our study in the future. Under the direct leadership of the property company manager, we will follow the policies, regulations and policies on property management of the Hunan Province and Changsha Municipal Government and the Century The "Temporary Management Regulations" of the urban community provide owners with standardized, fast and effective services, do a good job in reception, create a beautiful and comfortable living and leisure atmosphere for owners, and enhance the service brand of Century Golden Resources.

Work summary and plan of the property company project manager 2

Looking back on the work in the second half of 20xx, the property finance department has taken another step forward towards standardized management and reasonable deployment, completing the work of the property company and Shijiaxuan's financial accounting, the transformation of the property company's financial management model, the formulation of financial systems, the establishment of the management ledger system and other important tasks have enabled the property company's financial work to gain new ground based on the previous basic work. The changes reached a consensus with the financial work of the entire group and reached a new level. The specific work is as follows:

1. Financial accounting between the property company and Shijiaxuan

Starting from July 2005, according to the requirements of the group's financial center, we have completed the financial accounting between Shijiaxuan and the property management company. Separate account processing work, open Shijiaxuan Gold Disk Account Set, perform independent accounting, organize and bind the vouchers that have been entered into the Gold Disc and archive them for future reference. In November, the set of accounts was handed over to the group accounting department.

2. Establishment of the management ledger system of the property company

According to the unified requirements of the Financial Center of Junhua Group, combined with the actual situation of the property company, and on the basis of previous accounting, From a management perspective, the management ledger system of the property company (property company and Shijiaxuan) was formulated. The development and successful completion of a series of work including management ledgers, summary of management ledgers, management reports, financial analysis, capital plans, capital plan implementation summary tables, etc., reaching consensus with the entire group to make the financial work of the property truly Embark on the group's financial work track and truly play the role of financial management.

3. Formulation of the financial system of the property company

Under the unified guidance of the Financial Center of Junhua Group, the financial system of the property company was formulated. Including "Junhua Property Financial System", "Junhua Property Management Ledger Accounting Methods", "Junhua Property Financial Payment Management Measures", "Regulations on Junhua Property Payment Approval Authority", "Junhua Property Finance Department Department Responsibilities" , the formulation of the "Junhua Group Internal Service Settlement Management Measures". The financial operation process of the entire property company has been standardized, so that the financial work of the property company has been comprehensively promoted and improved. In particular, there are clear regulations on the payment approval process, which has been fundamentally improved.

4. Changes in the financial management model of the property company

After the property finance department standardized and straightened out some previous accounting work, according to the requirements of the group financial center, The property company's finance department and the accounting department have carried out work handover, and the accounting work has been integrated into the group's accounting department. The property company's finance department is responsible for managing the ledger and financial management work, which has been upgraded from the previous basic accounting work to a real Financial management work, based on the interests of the company, providing financial advice to company leaders and providing the most accurate financial management data. In order to ensure the smooth implementation of the work, the Property Finance Department and the Accounting Department have coordinated and cooperated with each other on specific work matters, gradually improving the entire financial work process, ensuring the standardization and accuracy of the property company's financial work, and improving financial work efficiency.

5. Complete the target work

Cooperated with the customer service center to complete the second phase of the building repossession in the second half of the year, and strengthened the collection of management fees. Since July, *** has repossessed 140 properties, with a repossession fee of RMB 1.4933 million. Starting from October, it has focused on strengthening the collection of management fees. From October to November, *** recovered management fees of RMB 105,800, with a charging rate of Great improvement in the first half of the year.

6. Complete data entry in the financial department of Konai

Thorough inspection of the first-phase maintenance fund and arrears. Report to company leaders and carry out collection work.

Monitor the management of Sijia Xuan's financial expenses, price review and collection process. Financial training was provided to cashiers, and cash registers were added in September to make cashier work more standardized and greatly improve work efficiency.

7. The work ideas of the Finance Department in 20xx:

1. Establish the cost library of the property company.

Prepare the cost library of the property company based on the actual work conditions of the property company and Shijiaxuan. Understand the cost operation status of the property management company reasonably, accurately and clearly. Provide the most realistic data for financial analysis.

2. Further strengthen the management of fees, thoroughly clean up the arrears, and increase the fee rate for the first phase to 70 and the second phase to 90.

In addition, some fees for collection and payment need to be further clearly divided, including the refund of water bills and cable TV activation fees, the difference in price collected from the owners, etc. The division and classification of some fees are not clear. To be clarified.

3. From a management perspective, conduct further accounting of Shijiaxuan's operating conditions.

Completely separate accounting for employee meals and external operations, and reasonably allocate some operating expenses to truly reflect Shijiaxuan's operating results.

4. The Finance Department requires the Finance Department to supervise the implementation of the new financial system.

It is necessary to completely straighten out some previously vague and confusing processes. Including the approval process of each department's plan, the approval process of procurement, the plan of business related to the developer, the reimbursement approval process, etc., must be strictly implemented in accordance with the system.

Although the tasks in 20xx are very heavy, we need to do our best to complete them step by step. Only in this way can we find a problem and solve it in a down-to-earth manner. Starting from financial management, we will gradually raise the financial work of the property company to a new height and reach a higher level! Better serve the company!

A reward from sweat, work report Although all employees of the property company have achieved certain results in their work in 20xx, there is still a big gap from the work goals. Due to the rapid growth of the scale of property management companies and the continuous increase in the number of employees, traditional management methods and operating models have been unable to adapt to the development requirements of the new situation. The long-term unclear rights and responsibilities have led to duplication, omissions and mutual blame-shifting in internal work, which directly restricts the company's progress. In 20xx, we will curb the spread of unhealthy tendencies from the source and move towards scientific and standardization.

Promote standardized management, oppose internal friction, promote efficient team collaboration, and make efforts to improve service quality and work quality a central task. Give full play to the functional advantages of each department and effectively mobilize the enthusiasm of all employees to participate in management. Reasonably improve the supervision mechanism, take strengthening the implementation of the system as the main goal, always stand at the height of improving service quality, enable the property company to move towards high standards, strict requirements, and humanized service fields, and bring out a streamlined and efficient service team.

Property Company Project Manager Work Summary and Plan 3

On March 19, 20xx, I applied for the accounting position of x Property Company. In the midst of intense work, I didn’t realize that it was now the end of the year. Although the financial work in 20xx is still ongoing, looking back at the financial work in the past few months, I feel a lot in my heart. During the rapid development of X Property Company, I was fortunate to be one of them, because the rapid development of the company also prompted me to strengthen the improvement of my own quality in order to adapt to the company's rapid progress. With the guidance of my leaders and the help of my colleagues, I continue to consolidate and learn relevant financial knowledge, and always pay attention to combining theoretical knowledge with financial practice. Personally, whether in terms of professionalism, ideological realm, or business quality and work ability They have all been greatly improved and can successfully complete various tasks assigned by leaders and better perform the responsibilities assigned by their positions. Since joining the company, I have been mainly responsible for financial accounting, tax declaration and other work. I would like to report my thoughts and work during this period as follows:

1. Ideological aspect

Continuous learning The management philosophy and corporate culture of the property management company have always been invested in daily work and life with the attitude of "advocating morality, working together, and promoting innovation", and achieved goodwill and harmonious coexistence with others.

2. Work aspects

1. Financial accounting work Financial accounting is the basic work of accountants, and it is also daily work.

Today’s financial accounting is done with the help of financial software, and you can already master the daily work operations of financial software. At work, we must prepare vouchers in a timely manner, settle accounts on time, issue financial statements timely and accurately and submit them to the company's financial center.

2. Preparation of monthly capital budget and 20xx financial budget "Everything is done beforehand, otherwise it will be ruined" - according to the requirements of the financial center of x property company, timely fill in the monthly capital budget form and year-end every month Fill in the capital budget plan for the next year, and experience the company's advanced nature of capital management in completing this work.

Raise, allocate and use funds reasonably and effectively, strengthen the supervision and management of the use of funds within the company, increase the profit rate of funds, and ensure the safety of funds.

3. Preparation of internal financial statements. Basic financial statements such as "Balance Sheet" and "Profit and Loss Statement" prepared in daily financial accounting cannot satisfy the needs of an increasingly growing company management and business management. The financial center timely launched and improved a series of financial internal statements to meet the needs of the company, laying a solid foundation for the company's further development.

In the process of preparing internal statements, we can correctly understand the direction indicated by the company's management for the next development of the property company. Promote yourself to improve accounting methods at work and do solid financial work for the company's sustainable development.

4. Implementation of property management software In order to improve the accounting work of the property management company, the company installed professional property management software to facilitate financial accounting.

During the promotion and use of property management software, actively communicate with engineers from software companies to find ways to solve existing problems in improving the software, and guide property managers to use the software correctly. Let property management software play its greatest role in daily property management.

5. For other tasks temporarily assigned by the leader, whether it is important or not should be correctly judged at the first time, so as to facilitate the next step of making plans.

In other tasks temporarily assigned by the leader, I always have to judge whether it is important and urgent, and then arrange the time reasonably to complete the temporary tasks assigned by the leader with high quality and quantity within an effective time. Arrange your time reasonably and use your time effectively. Otherwise, even if you are busy every day but really do nothing, you will be like a firefighter, running wherever there is fire, but in the end you will get little benefit.

The new situation and new development requirements have given us new responsibilities and missions. As an ordinary employee of x property, my strong sense of mission and responsibility constantly spurs me to continue to innovate and stride forward. , the magnificent corporate vision is opening its arms to us. I would like to express my personal attitude towards the work in the new year by using Qu Yuan's words, that is, "the road is long and long, and I will search up and down."

Work summary and plan of the property company project manager 4

Looking back on the work in the second half of 2019, the property finance department has taken another step forward towards standardized management and reasonable deployment, completing the work of the property company and Shijiaxuan's financial accounting, the transformation of the property company's financial management model, the formulation of financial systems, the establishment of the management ledger system and other important tasks have enabled the property company's financial work to gain new ground based on the previous basic work. The changes reached a consensus with the financial work of the entire group and reached a new level. The specific work is as follows:

1. Financial accounting between the property company and Shijiaxuan

Starting from July 2005, according to the requirements of the group's financial center, we have completed the financial accounting between Shijiaxuan and the property management company. Separate account processing work, open Shijiaxuan Gold Disk Account Set, perform independent accounting, organize and bind the vouchers that have been entered into the Gold Disc and archive them for future reference. In November, the set of accounts was handed over to the group accounting department.

2. Establishment of the management ledger system of the property company

According to the unified requirements of the Financial Center of Junhua Group, combined with the actual situation of the property company, and on the basis of previous accounting, From a management perspective, the management ledger system of the property company (property company and Shijiaxuan) was formulated. The development and successful completion of a series of work including management ledgers, summary of management ledgers, management reports, financial analysis, capital plans, capital plan implementation summary tables, etc., reaching consensus with the entire group to make the financial work of the property truly Embark on the group's financial work track and truly play the role of financial management.

3. Formulation of the financial system of the property company

Under the unified guidance of the Financial Center of Junhua Group, the financial system of the property company was formulated. Including "Junhua Property Financial System", "Junhua Property Management Ledger Accounting Methods", "Junhua Property Financial Payment Management Measures", "Regulations on Junhua Property Payment Approval Authority", "Junhua Property Finance Department Department Responsibilities" , the formulation of the "Junhua Group Internal Service Settlement Management Measures". The financial operation process of the entire property company has been standardized, so that the financial work of the property company has been comprehensively promoted and improved. In particular, there are clear regulations on the payment approval process, which has been a fundamental improvement.

4. Changes in the financial management model of property companies

After the property finance department standardized and straightened out some previous accounting work, according to the requirements of the group financial center, The property company's finance department and the accounting department have carried out work handover, and the accounting work has been integrated into the group's accounting department. The property company's finance department is responsible for managing the ledger and financial management work, which has been upgraded from the previous basic accounting work to a real Financial management work, based on the interests of the company, providing financial advice to company leaders and providing the most accurate financial management data. In order to ensure the smooth implementation of the work, the Property Finance Department and the Accounting Department have made specific work matters to coordinate and cooperate with each other, gradually improving the entire financial work process, ensuring the standardization and accuracy of the property company's financial work, and improving financial work efficiency.

5. Completion of target tasks

Cooperated with the customer service center to complete the second phase of the building repossession in the second half of the year, and strengthened the collection of management fees.

Since July, *** has repossessed 140 properties, with a repossession fee of RMB 1.4933 million. Starting from October, it has focused on strengthening the collection of management fees. From October to November, *** recovered management fees of RMB 105,800, with a charging rate of Great improvement in the first half of the year.

6. Complete data entry in the financial department of Konai

Thorough inspection of the first-phase maintenance fund and arrears. Report to company leaders and carry out collection work.

Monitor the management of Sijia Xuan's financial expenses, price review and collection process. Financial training was provided to cashiers, and cash registers were added in September to make cashier work more standardized and greatly improve work efficiency.

Property Company Project Manager Work Summary and Plan 5

Looking back on the past 20xx year, my work has also experienced extraordinary experiences. In October, I returned to Yufeng with a simple mood. I have begun a journey in a new environment. The work information is wrapped in the familiar and the unknown, urging me to work harder to learn and challenge. A few months passed in an instant, and the work was proceeding in an orderly manner. At the end of the year, everyone should sort out the past and plan for the future. At this moment, I will summarize my work over the past year as follows:

1. Property service work

Property work mainly includes all check-in matters for new owners, daily repair reports, complaint handling, charging, Maintenance of basic facilities and equipment, environmental sanitation, pest control; training, inspections by superior departments, etc. The main work of the management office in 20xx is the rectification of management fee collection and community public facilities and equipment problems. Based on the actual situation, on the basis of further understanding and mastering the collection methods of the service fee agreement, and through full cooperation with colleagues from various departments of the property company, part of the work has been successfully completed.

2. Office work

Office work is also a field of work for me. The work is complicated and complicated. To deal with a lot of complicated and trivial transactional work, I need to strengthen myself. Awareness, pay attention to speed up the pace of work; improve work efficiency. Mainly do the following two aspects of work: First, data entry and document arrangement. For the information documents and relevant meeting minutes involved in the management office, I carefully entered, arranged and printed them. According to the needs of the work, I made forms and documents, drafted reports, etc. Twenty archives management work. After arriving at the management office, systematic and standardized management of files is a regular task for me. I adopt a combination of daily maintenance and regular centralized sorting to classify and archive files, and do a good job in registering and processing sent and received documents.

3. Do a good job in the financial work of the management office carefully

Do a good job in the financial work patiently and meticulously. Since taking over the financial management work, I have carefully checked the financial accounts, cleaned up the financial relationships, strictly enforced the financial system, and done a good job in every account to ensure the balance of revenue and expenditure. The first is to do a good job in each entry and exit account. For each entry and exit account, I can record and register each category according to the accounting classification rules. At the same time, carefully check the bills and keep detailed records. The second is to conduct routine reconciliations every month. In accordance with the financial management system, I detailed the income and expenditure of the current month, prepared financial statements on a regular basis, and conducted reconciliations in a timely manner as required by the company. There were no omissions or misstatements. The third is to reasonably control expenses. Reasonable control of expenses is an important part of achieving profitability. I insist on starting from the interests of the company and actively assist the leaders of the management office in managing finances. Especially in terms of recurring expenses, we strictly control procurement, consumption and supervision to prevent extravagance and waste, and also put forward some rationalization recommendations.

4. Be conscientious and responsible for the greening maintenance of the park

There is currently a shortage of greening workers. It is winter, and the greening situation in the park is relatively severe. We mainly do the following two aspects: First, Do a good job in the daily maintenance of the park's greening and facilities; second, promptly clean the roads and corners and remove snow, and do a careful handover and acceptance.

Work summary and plan of the project manager of the property company 6

In 20xx, under the guidance and help of the company’s leadership team, and with the joint efforts of all employees, all employees of the property company worked closely Focusing on the performance goals set by the company at the beginning of the year, we will unite as one, work hard, actively participate in various property service tasks, and strive to complete various tasks. The work of the past year is summarized as follows, and we will further plan for next year's work.

1. Work completion status

1. Community improvement.

1) In order to prohibit outside vehicles and private cars from parking indiscriminately in the community, blocking traffic, and obstructing safe fire escapes, our company has installed vehicle parking notices at the entrances and exits of each community. Vehicles parked indiscriminately in the community The phenomenon of random parking has been significantly improved, and private vehicles in the community have been registered one by one.

2) Detailed verification, sorting and archiving of household area and owner information within the jurisdiction have been carried out, thereby improving the comprehensive information of households in the community.

2. Community environment improvement.

1) The major cleaning work of the community’s sewer network in the first half of the year was basically completed, and five sewage manhole covers were replaced.

2) The flower beds in the entire community were cleaned, the trees and flowers in the community were maintained and pruned, and the fallen trees were transplanted.

3. Water and electricity maintenance work.

The company's water and electricity maintenance personnel work tirelessly day and night, adhering to the professionalism of "minor repairs do not last overnight, major repairs take no more than three days", handling every emergency in an orderly manner, ensuring the normal operation of the community It uses electricity and has been well received by the residents.

4. Collection of property fees.

In the first half of the year, the company worked together to overcome many difficulties and achieved certain results. As of the end of May, the company has fully recovered approximately $x in water bills, $X in electricity bills, and $X in property management fees, making all work show a healthy development trend.

5. Daily work of the company office.

1) Cooperate in all aspects of health creation work.

2) The customer service department filed and organized the purchase account, checked the owners who had not paid the property management fees in 20xx and made phone calls to pay them, and conducted door-to-door checks on the owners who had not come to purchase electricity for a long time. During the inspection, it was discovered that the electricity meter of an individual owner was negative, and he immediately reported it to his superiors, who requested that the meter be replaced.

3) Work hard to complete various tasks assigned by superior leaders.

6. In accordance with the requirements of the 20xx Target Responsibility Letter, in April, all property service project management contracts within the company's jurisdiction have been signed.

2. Shortcomings and problems

First, the overall quality of the management staff is not high, the service awareness is not strong, and the ability to actually handle affairs needs to be improved; the communication with the owners is not enough, and the understanding are insufficient and should be strengthened in future work.

Second, the management of equipment and facilities needs to be strengthened to ensure the safe and normal operation of facilities and equipment to avoid affecting the normal lives of owners and causing owners to be dissatisfied with management services.

Third, part of the work plan was not completed; the installation of one meter per household was not in place, and the target tasks could not be completed as scheduled due to problems with the Water Supply Group Company.

In response to the above issues, in the next year's work, we will learn from experience and lessons, strive to improve the owner's service skills and management level of employees, and do a better job.

3. Work plan for 20xx

1. The collection of water, electricity and property management fees is also being collected in an orderly manner. The company requires fee collectors to collect all the fees for the whole year before March. All fees are fully paid.

2. Arrangement of water and electricity maintenance work.

1) Regularly inspect the operation of water supply and power supply pipelines in the jurisdiction.

2) Routine maintenance and insurance of the power distribution room, and handle problems in a timely manner.

3) Conduct a comprehensive inspection of low-voltage distribution boxes within the jurisdiction once a month, and repair any damage found in a timely manner to nip problems in the bud.

3. Organize targeted training and exchanges for personnel from various departments to further improve service quality, service concepts, and service awareness.

4. Strengthen the training of internal professionals and improve the repair and maintenance of public facilities.

5. Increase efforts in greening and rectification to maintain a good environment in the community.

6. Continue to increase communication and coordination with long-term arrears, and strive to increase the fee collection rate to above 80% this year.

7. Develop job competition, reward and punishment mechanisms for various departments to further enhance employees’ work initiative.

8. Increase the intensity of inspections of vacant houses, renovated households, and public facilities, as well as the replacement of indoor glass and casement window hinges for owners, to reduce potential safety hazards.

9. Carry out comprehensive management of parking lots and business rooms to ensure smooth business operations for owners.

In 20xx, all members of the company will mainly focus on solving existing problems as the starting point and goal of their work, continue to work hard, overcome difficulties, and strive to achieve new highs in various performance in 20xx.