Summary of Consumer Rights Day organized by Trade and Industry Bureau

Article 1 Summary of Consumer Rights Day Activities of the Administration for Industry and Commerce

To commemorate 3. 15 International Consumer Protection Day, the 20th anniversary of the implementation of Consumer Law was publicized and the newly revised Consumer Law was officially implemented on March 15, so as to strengthen the guidance of consumer education and create a harmonious and safe consumption environment. County Administration for Industry and Commerce earnestly studied the spirit of instructions from higher authorities, carefully organized and actively carried out "3. 15 International Consumer Rights Protection Day" activities. These activities are summarized as follows: 1. Carefully organized to create a strong consumer rights protection and a new publicity atmosphere for the Consumer Law.

(1) On March 14, which coincided with Fengcheng Market Day, the County Administration for Industry and Commerce took the initiative to cooperate with the County Consumer Council, and organized 12 member units such as the Quality Supervision Bureau, the Food and Drug Administration, the Tobacco Bureau and the Price Bureau, as well as public * * * service enterprises such as telecommunications and mobile, and held a centralized publicity on the new consumer law and its implementation for 20 years in the South Gate Square of the county.

A 12 knowledge exhibition board on consumer rights protection was set up at the activity site, and industrial and commercial personnel taught people how to distinguish fake and shoddy goods. * * * More than 4,000 consumer rights protection publicity materials were distributed, more than 260 people were consulted, and 3 complaints were accepted.

(2) On March 15, two communication companies, China Mobile and China Telecom, sent mass messages to promote the new elimination method. Audience customers are 6.5438+0.4 million. LED subtitles and pictures were also made respectively, and the main contents of the new elimination method were publicized through the permanent LED large-screen scrolling subtitles set up in South Gate and Xiakeng Square.

(3) From March 2002 12 to March 2008 18, the new consumer law was publicized through county TV stations. The rolling content is: The newly revised Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests will be implemented on March 15, 2005. The new law protects your rights; Effectively apply the new consumer law to promote the protection of consumer rights and interests; Please use the new consumer protection law.

(4) From March 13 to March 15, the county post office sent 4000 copies of the new Consumer Law publicity materials.

Second, the county's industrial and commercial offices and 123 15 consumer rights protection sites have various forms and distinctive features, and concentrated on launching the publicity activities of the new Consumer Law.

(1) 3. During the period of15, various industrial and commercial offices carried out eight activities, including on-site complaint acceptance, consumer dispute mediation, legal and policy consultation, commodity authenticity identification and consumer guide. At the same time, take the publicity of the Consumer Law as an opportunity to guide 123 15 consumer rights protection points to carry out consumer rights protection work.

(2) The Industrial and Commercial Office regards the promotion of the new Consumer Law as the top priority of consumer rights protection this year. 3. During the period of15, the joint 123 15 consumer rights protection website distributed 3,000 copies of the new consumer law, which made a good interpretation of the top ten highlights of the new consumer law and the laws and regulations related to consumer rights protection.

(3) Organize large and medium-sized enterprises, shopping malls, supermarkets and other 123 15 consumer rights protection "Five Enters" field units in the county to produce 36 LED subtitles to publicize the new consumer law.

(4) Hanging 25 banners with the contents of "The newly revised Law on the Protection of Consumers' Rights and Interests in People's Republic of China (PRC), which will be implemented on March 15, 2005" on the main streets of counties and towns.

During the period of 3. 15, various industrial and commercial organizations 123 15 consumer rights protection points made full use of the favorable opportunity of the implementation of the new consumer law on 3. 15 to carry out various forms of "3. 15 International Consumer Rights Day" publicity activities in rural areas, schools and communities.

(V) With the theme of "learning from Lei Feng to perform duties and improve efficiency", young volunteers carried out activities to learn from Lei Feng and publicized the new Consumer Protection Law. Eight consumer protection posts in the county participated in the publicity work for 30 times, publicizing and interpreting the ten highlights of the Consumer Protection Law to the majority of operators, and improving their sense of obligation and responsibility.

(VI) The Industry and Commerce Bureau also carried out consumer rights protection and anti-counterfeiting work such as "Red Shield for Spring Farming and Agricultural Insurance" and "Food Safety" in conjunction with the "Fujian Red Shield Law Enforcement Eight Actions", destroyed 8 kilograms of expired and deteriorated food, removed 26 packages (boxes) of "Three No Foods" from the shelves, filed and investigated 5 illegal cases, and confiscated 23,700 pieces.

Chapter II Summary of Consumer Rights Day Activities of the Administration for Industry and Commerce

This year, our bureau used the special food safety rectification action to implement the "five systems, two inspections and one guidance" supervision mode in the whole region. In order to adapt to the changes in the functions of the industrial and commercial administrative organs after the implementation of the Administrative Licensing Law, our bureau timely adjusted its thinking and changed the "five systems" in the "five systems, two inspections and one guidance" from the previous producer behavior mode to the enterprise self-discipline behavior mode. In the implementation of the "five-system", our specific methods are as follows: First, go deep into enterprise investigation, put forward suggestions according to the actual situation of enterprises, guide enterprises to establish their own systems, and establish standardized, honest and law-abiding business concepts, so that many operators have changed from "asking me to do" to "doing". Second, the owners of large and medium-sized shopping malls, supermarkets and markets are required to write "five systems" in line with the requirements of the "five systems" and report them to the local industrial and commercial departments for review and filing. Thirdly, in order to solve the problem that it is difficult to deal with consumer disputes without invoices when we accept applications (investment), we explore the "system of asking for certificates and tickets" with enterprises, requiring operators to ask for tickets from suppliers and provide tickets to consumers.

First, implement the accountability system to ensure that the supervision function is implemented.

In order to implement the supervision mode of "five systems, two inspections and one guide", the Regional Bureau signed a letter of responsibility for the supervision and management of commodity quality in the circulation field with the county (district) bureaus and sub-bureaus, and the Regional Bureau signed a letter of responsibility with the cadres of industrial and commercial offices within its jurisdiction, and the industrial and commercial offices signed a letter of responsibility with the operating enterprises within its jurisdiction. The responsibility book clearly stipulates the responsible person, scope and content of responsibility. Through the implementation of the responsibility system and accountability system at different levels, the industrial and commercial administrative organs and law enforcement personnel at all levels have been effectively promoted to earnestly perform their duties, and the idea that responsibility is more important than Mount Tai and serving the people wholeheartedly has been truly established.

Two, pioneering and innovative, and actively explore new regulatory models.

In the supervision of commodity quality in the circulation field, our bureau strives to push forward the supervision barrier, blaze new trails and actively explore new supervision modes. Our district administration for industry and commerce continues to carry out the activities of "five systems, two inspections and one guidance" in supervision, and earnestly carries out the activities of "honest service and honest management" among enterprises and self-employed. Intensify publicity, hold a forum for relevant commodity trading enterprises and individual industrial and commercial households, organize the study of laws and regulations such as the Product Quality Law and the Consumer Protection Law, and discuss measures and methods for commodity quality management. In order to strengthen the supervision of agricultural resources market and protect farmers' legitimate rights and interests, the Industrial and Commercial Bureau of our district helps guide agricultural resources management enterprises to establish a "two accounts, two votes and one card" system, that is, there are business accounts and invoices for purchase and sale, and "product quality credit cards" are issued for sale. And signed a "letter of commitment for honest management" with agricultural operators to improve the awareness of honest management of enterprises, and made a "red shield warning sign" to announce the complaint telephone number, reminding farmers to take the initiative to obtain certificates and tickets when purchasing agricultural products, and obtain credit cards to effectively safeguard the legitimate rights and interests of farmers.

Chapter III Summary of Consumer Rights Day Activities of the Administration for Industry and Commerce

3. 15 International Consumer Rights Day has arrived, and the Municipal Administration for Industry and Commerce has made comprehensive preparations for "3. 15" International Consumer Rights Day:

The first is to organize publicity and consultation activities.

The Municipal Administration for Industry and Commerce is scheduled to organize relevant functional departments and consumer committees at all levels in the city on March 5, and set up a 1 main venue and a 12 sub-venue in the city with the theme of "Quality Consumption, Better Life" to co-ordinate publicity and consultation activities. On-site publicity and popularization of laws and regulations, acceptance of difficult problems, consumer complaints and reports, guiding consumers to establish the concept of quality consumption and green consumption, while advocating operators to operate in good faith and pay attention to the quality of products and services, so that consumers can gradually improve their sense of happiness and gain in a convenient, safe and assured consumption environment.

Second, issue hot complaints and consumer warnings.

Hold an information briefing to inform the news media and the public about the complaint hotspots of the city's Consumer Council system. Most of the hot complaints are concentrated in the field of life service. Internet service is disconnected, the return of goods has to bear high freight charges, and the deposit of bicycles has not been refunded. "Campus loan" has become a hot spot.

Third, intensify mediation of consumer disputes.

Through the formulation and implementation of 12345 work order processing rules, strengthen the supervision and feedback of work orders, update the knowledge base in time, and strengthen communication with 12345 hotline center, and make every effort to improve the on-time completion rate of work orders and the satisfaction of the masses. Focus on innovating mechanisms and strengthening mediation of consumer disputes. By actively conducting administrative interviews under administrative guidance, we will strengthen the tracking and monitoring of abnormal consumer complaints, coordinate and promote the handling of group consumer complaints, strive to improve the efficiency of mediation and handling of new and group consumer disputes, protect consumers' legitimate rights and interests, and maintain social harmony and stability.