Year-end work summary of the security department

Time is like running water. In the blink of an eye, we will usher in a new year. Have there been any gains and losses in this year? Is there any experience worth sharing? How about a summary to review the past work? Make an analysis and learn from it. I believe that writing a year-end summary is a headache for many people. The following is a year-end work summary of the security department that I have collected for everyone. It is for reference only. I hope it can help everyone. Year-end work summary of the security department 1

Looking back on the past year, with the care of hotel leaders and the cooperation of various departments, our department has strengthened the hotel’s safety prevention management, improved the category system, safety patrol inspections, We have done some work in creating service brands and organizing learning.

1. Further improve and improve the safety prevention system

1. Organization and implementation. Since taking over the Security Department on August xx, a fire prevention committee has been established based on the needs of hotel security and fire protection. There have been changes in personnel and the Fire Prevention Committee has been readjusted. The general manager serves as the director of the fire prevention committee, the deputy general manager serves as the deputy director, and the managers of each department serve as members. In accordance with the principle of "whoever is in charge is responsible", a three-level safety management target responsibility letter was implemented.

2. System implementation. In order to ensure the safety of the hotel, we have established a safety precaution system based on the actual situation of the hotel, so that the security and fire safety work can be truly rule-based and evidence-based. To this end, we have established a fire response plan, a responsibility system for key positions, gate post responsibilities, patrol post responsibilities, parking lot post responsibilities, emergency security work procedures, fire protection key position files, etc. At the same time, the guest information registration system stipulated by the bureau and police station was implemented to ensure careful registration and timely uploading.

3. Implement publicity and education. In order to make fire protection and safety work deeply rooted in the hearts of the people and enhance employees' fire safety awareness, we have adopted planned and various forms of publicity, education, and training on fire safety for employees. Since this year, our department has trained employees on how to use fire extinguishersxxx xxx number of people took the fire safety knowledge test, and xxx number of people watched fire safety video materials. At the same time, fire safety knowledge was distributed to various departments and leasing units for publicity. Make employees understand the basic measures to prevent fires and the basic methods of putting out fires, and increase their vigilance in preventing fires.

2. Implement safety inspections to ensure hotel safety

In order to implement fire safety work, we implement the general manager of the hotel and our department every morning every Monday, Wednesday and Friday. The spirit of safety precaution instructions will be emphasized, the content of safety precautions will be arranged, and safety inspections will be strengthened. Regarding the construction site for the renovation of the restaurant on the second floor, which takes a long time and has heavy tasks, we implemented key prevention measures and strengthened the number of patrol inspections. During the several months of renovation, we sent security personnel to monitor the site. At the same time, we implemented the fire approval system to ensure that no work was carried out. No fire is allowed after approval. No fire is allowed without an operation certificate. Safety work must be truly implemented.

3. Establish a service brand and focus on learning and management

As a hotel, to focus on service quality, the first thing is to focus on people. We must focus on self-construction and improve the thinking and quality of employees. Only in this way can employees truly understand the purpose of service. We implement x all-hands security meetings every month. Make full use of meetings to communicate with employees, analyze positive and negative cases, and instill our hotel's purpose of serving guests. At the same time, during meetings, employees who perform well should be praised in a timely manner, and employees who perform poorly should be severely criticized. At the same time, employees must be strengthened in discipline education, especially our employees at the gate, who have contact with many people, so they must do more At this point, emphasizing iron discipline enables us from supervisors to employees to do this and be able to endure.

For this reason, I strongly praised the foreman xxx at the plenary security meeting and analyzed the case: If I fought back at that time, my mood would be balanced, but the loss would be greater, which would directly affect the performance of our gate security guards on guests and the surrounding people. reputation. They may even have a bad opinion of our security guards, because we have such security guards, which is mainly the result of the usual education and training by hotel leaders.

Year-end work summary of the security department 2

The security department of the building property management office is responsible for the public security and fire protection work of the entire building, which mainly involves a lot of work involving public security, fire protection, and parking lot security; under the guidance of the leadership of the management company and various With the cooperation of the department, the Security Department earnestly carried out various tasks and implemented various work tasks in 20xx. In accordance with the professional division of labor and internal operating mechanism of the Security Department, the specific work situation over the past year is summarized:

1 , Internal security work

1. Personnel changes: The Security Department originally had *** xx people. In order to strengthen night management and the management of internal affairs, with the approval of the company leaders, xx people were hired in xx Guaranteed; xx clerks will be hired in xx. This year, xx internal security guards from the Security Department have resigned. Due to work needs, xx internal security guards were transferred to the security department of xx Building this year, and xx more internal security guards have joined the job. Currently, the Security Department has a total of xx personnel, and has successfully completed the handover and training of resigning and joining personnel within the department.

2. In addition to holding regular department plenary meetings and foreman meetings once a month, the Security Department also conducts business training for parking lot managers and external security guards once a month. In April, an on-site explanation training on the principles of fire water pumps was conducted for all internal and external security; in September, two trainings on quality management procedure documents were conducted for all internal and external security; in November, all internal and external security were trained 1 training on procedures for responding to emergencies (fire alarm, power outage, water runoff).

3. In 20xx, the company began to carry out the three-standard-in-one quality system certification work. The Security Department conscientiously implemented the standard implementation work in accordance with the requirements of the management company. During the three internal audits, the Security Department seriously paid attention to the unqualified items that appeared. Analyze and find out the reasons. From xx unqualified items in the first internal audit, xx unqualified items in the second time to xx unqualified items in the third internal audit, thorough rectification was carried out and implemented in the work and every day. employees, the Security Department strives to successfully pass internal and external audits.

4. In 20xx, the Security Department has signed the "Fire Safety Agreement" for the use area of ??all customer units on the entire floor. And complete the archiving of all customer files in the building.

5. Comprehensively improve the installation and commissioning of xx monitoring points and patrol systems in the building and parking lot, and put them into normal use.

6. The Security Department has completed the fire protection key sealing work for each company. ***x number of sealing keys and xx access cards have been sealed.

7. Complete the construction site management and inspection work in 20xx, deal with xx violations of various regulations by the construction team, and handle liquidated damages of xx yuan throughout the year, fully ensuring the security and fire prevention work during the second installation construction, without any A security and smoke incident occurred.

8. In 20xx, the Security Department issued xx access passes for construction workers and xx temporary access passes, and strictly implemented the control of construction personnel, moving and delivery personnel and other outsiders entering and exiting the building with their credentials.

9. Starting from ***xx of the special event records this year, the Security Department has completed the evidence collection, filling in, processing and reporting of various special events, and has copied special events involving other departments to the relevant departments. Carry out coordination work internally and among various departments.

10. This year *** registered xx items picked up, of which xx items were claimed and xx items were unclaimed. The Security Department completed various tasks of registration, sealing, storage and claiming of items picked up.

11. During the inspection this year, the Security Department discovered that there were xx cases of salespeople. They educated and registered the salespeople and asked them to write a letter of guarantee promising not to come to the building for sales again. Effectively ensure the normal working order of customers in each unit.

12. *** assisted in various meetings and activities xx times this year, fully ensuring the normal and orderly convening of the meetings; among them, the celebration held by the Security Department on xx, xx to ensure the opening of xx building, * ** dispatched xx security personnel to ensure the success of the celebration.

13. This year, the channels and numbers used by the Security Department’s walkie-talkies were standardized, ensuring normal communication between departments without interfering with each other and standardizing communication within the department, and strictly implementing the handover system of who uses it and who is responsible. .

14. This year, the Security Department strictly implemented the supervision and management of the removal and transportation of construction waste, and fully supervised the xx trucks for the removal and transportation of construction waste.

15. The Security Department has completed the preparation of the "Security Department Operation Manual" and specially arranged training to communicate it to every employee.

16. This year, the Security Department participated in various safety meetings held by the "XX Road Comprehensive Office" xx times, and communicated the relevant contents of each meeting to the employees of the department.

2. Fire management work

1. Fire protection system equipment and facilities (fire host, sprinkler, smoke sensor, temperature sensor, jack phone, hand alarm, fire shutter door, The installation and modification of fire broadcasting, sound and light alarm, etc.) have been fully completed and are in normal operation.

2. Fire host alarm statistics for this year: xx fire alarms, xx actions, and xx failures. All reported fire alarms have been verified as false alarms, and all actions and failures have been eliminated to ensure the normal operation of the fire host. , to achieve zero failure.

3. This year, the equipment of fire extinguishers in all public areas and key parts of the building was completed. Various types of fire extinguishers were equipped with xx tools, including xx kilogram dry powder fire extinguishers, xx carbon dioxide fire extinguishers, Dry powder trolley xxxx tools were installed, and annual inspections were conducted on xxxx fire extinguishers that required annual inspection in the building to ensure that all fire extinguishing equipment in the building were in good condition.

4. Complete the posting of fire safety evacuation instructions on each floor of the building, complete the work of pasting seals on fire hydrant boxes and warning slogans on fire extinguisher boxes on each floor, and affix xx fire hydrant seals. Year-end work summary of the security department 3

20xx has passed. During this year, under the care and guidance of leaders at all levels of the company, and with the help and support of colleagues and team members, the security department successfully completed Various tasks arranged by the company's leaders and the work in the department have also achieved certain results. Generally speaking, the Security Department has entered into formalization and has a good development trend. However, there are still some shortcomings in its work. The work of the past year is summarized as follows:

1. Pay close attention to fire prevention and theft prevention, Ensure market security

Market security is the most basic guarantee for market operations and is closely linked to market development. Safety responsibility is more important than Mount Tai, and firefighting work is related to the survival of the market. Be prepared for danger in times of peace, and safety work has a long way to go. In order to ensure that the market is safe and accident-free, the department has formulated a series of work plans and safety emergency plans. First, let each team member xx tighten the "safety" string mentally, and then determine the key areas of safety work and jointly defend with the xx department. Start from every link, conduct careful inspections, and promptly discover and eliminate safety hazards. , control safety risks in the bud.

In addition, the department ensures that there are enough personnel on duty every day to respond to emergencies on time at any time. In July this year, due to continuous heavy rains, water rose on the first floor of the market. The team members on duty repeatedly notified all team members to rescue the company, minimizing losses for the company. Through the joint efforts of all team members, there were no major accidents, thefts or major criminal cases in the market this year, ensuring the prosperity and stability of the market.

Firefighting is the top priority of safety work. It is the focus of the company's work from beginning to end. In order to do a good job in fire protection, the company leaders can rest assured. We adhere to the principle of prevention first. A detailed maintenance plan has been formulated to inspect, maintain and maintain various fire protection facilities on a regular or irregular basis. In November and December this year, three leaking fire main water pipes were replaced, and smoke detectors in the market were replaced and repaired in a timely manner. Installation ensures that all equipment is functioning properly. At the same time, we will strengthen the work of banning smoking and high-power electrical appliances, contact the xxx department, ask them for timely advice and help the police colleagues to eliminate the alarm situation, and the police officers will manage the police to ensure safety. Based on the current market situation, we have formulated detailed and feasible fire-fighting plans and organized team members to train professional fire-fighting knowledge. Due to a lot of preventive work, the market was safe and stable this year and no fire accidents occurred.

2. Improve the quality of team members and provide good market services

In order to build a high-quality security team and serve the majority of market operators. The department has formulated strict entry standards and management regulations. Starting from the entry of team members, it is strictly controlled and must meet three standards: "recruitment standards, probationary standards, and entry standards." In the past year, the department has carried out a series of training, learning and ideological education activities , and xx allow team members to participate in the formulation of training and education content.

Through the study of appearance, civilized language, and behavioral norms, and through weekly military training, the team members can first change their appearance and establish an image. Then through the study of "outlook on life, my responsibility for the rise and fall of the world", etc., the negative thoughts of the team members were changed and correct values ??of life were established. The quality and cultivation of the team members were improved to a certain extent.

Due to the particularity of security work, business owners often find security guards to solve any difficult problems they have, so security guards must have high-quality service concepts and timely and effective solutions. From the service attitude, if the department can solve the problem immediately, if it needs to be handled by other departments, take the initiative to contact the business owner and prevent the business owner from looking for it again. Feedback the opinions of business owners to the company leaders in a timely manner.

In the past year, the Security Department has regarded service as the main content of its work. The department has also held many meetings to discuss together, teach experience, and conduct special studies, so that the team members understand the importance of service. importance and necessity. In daily work, he can proactively cooperate closely with other departments and work together to play an important role in creating a good business environment and better services.

3. Flexibly handle various disputes and maintain good operating order in the market

Our xxx market is located in a prime location, with a wide variety of market operations and a large flow of people every day. There are also many disputes. To this end, Department X specially sent people to the Jianning Police Station to learn how to handle various disputes. No matter what the reason, the main thing is to persuade both parties to separate, then carefully inquire about the situation, divide responsibilities, and try to reach a consensus on both sides. . In terms of maintaining market order, the department has successively introduced strict management measures and long-term management. In particular, clear opinions were given on how to deal with idlers, vendors, and vehicles outside the gate. Effectively improved market order.

In this year, although the Security Department has achieved certain results in its work, there are still certain problems, and the shortcomings need to be deeply summarized and worked hard to correct. To summarize the work over the past year, there are still some shortcomings:

1. The image and quality of the team members need to be further improved.

2. The level of department management needs to be improved.

3. The department’s work is still far from the company’s leadership requirements.

4. Firefighting efforts need to be intensified.

In the next year’s work, our department will focus on the shortcomings, combine the actual situation of the department, develop strengths and avoid weaknesses, and work hard to establish the image of Yuansheng Company and improve the internal construction of the Security Department. Year-end work summary of the security department 4

The year 20xx is coming to an end. I look at my work over the past year and summarize the gains and losses of the year. I have a lot of feelings. Over the past year, I have been passionate about my job, strict with myself, correct my work position, and always maintain a "modest", "cautious" and "self-disciplined" attitude. With the care and cultivation of the leadership and the help and support of colleagues, we will always study diligently, be proactive, strive to improve ourselves, always work diligently, complete tasks seriously, and perform our job responsibilities well. Under the leadership of Manager Wu of the department, we successfully completed this year's work tasks. However, due to some personal factors of Manager Wu's departure, I took over Manager Wu's daily related work. I will summarize this year's work as follows:

1. Image security

Image security is a special job, which represents the first image window of the company. I remember a celebrity once said, "We are not working for the boss, let alone Just to make money, I am working for my own dreams and my own great future. We can only improve ourselves through performance. "Therefore, we must adhere to a serious work attitude and do our daily seemingly mundane work. If you want it, do it all. We must resolutely complete every task assigned to us by our superiors and make our leaders feel at ease. The specific work is as follows:

1. Normally maintain the safety of the company and sales department facilities and equipment to reduce unnecessary losses

2. Cooperate with the marketing department to complete the preparation of outreach-related materials

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3. Due to the suspension of the project this year, we must maintain the safety of the case site and the safety of the personnel at the case site

4. After work, we conducted image security guard queues and etiquette Train, persist in completing expected goals, and complete the training plan with quality and quantity.

2. Cleaning

Cleaning is the company’s business card. The work repeated every day demonstrates the quality and service capabilities. The cleaning staff adheres to the principle of being active and hardworking, not afraid of hardship and tiredness. , ensure that the company and the sales department are clean and tidy, and complete their job satisfactorily. While completing their job, they will cooperate with the sales department to complete the sanitation of various activity venues.

Looking back on the company’s development history, we are also deeply moved. Every achievement we achieve is inseparable from the careful training of the company’s leaders. Every bit of progress is soaked in the hard work and sweat of the company and every employee. , integrating the spirit of teamwork and professionalism, we will definitely do our job well with peace of mind, constantly strengthen ourselves, and bring the work in 20xx to a new level. While seeing the results, after in-depth experience and repeated analysis, there are still the following Shortcomings:

1. Insufficient service awareness, poor self-consciousness, etiquette and etiquette need to be improved, and appearance and dress need to be improved.

2. Initiative in work, flexibility in handling problems, and quality of task implementation need to be improved.

3. Lack of team awareness and lack of unity concept

4. Due to local factors, the overall quality is lacking and the work is not meticulous.

Actively correct and continuously improve in future work, with the interests of the company as our top priority. The following are what we need to complete and implement in future work.

1. Improve personal comprehensiveness Ideological quality is based on the system. Carry out training on various systems.

2. Strengthen various types of training to reflect the family affection and warm atmosphere of service in management.

3. Improve service etiquette and truly reflect giving and receiving from the heart.

4. Strengthen the work style and discipline of all team members, correct bad mentality, and enable all team members to achieve work awareness.

5. Strengthen the maintenance of cleaning and daily equipment of the company and sales department to avoid unnecessary losses.