Polite expressions in the service industry

1. Basic terms

① "Welcome", "Welcome", and "Hello" are used by the greeting staff when guests come to the restaurant.

② "Thank you" and "thank you" are used with a positive attitude when the guest brings convenience to the waiter's work.

③"Please wait a moment" or "Please wait a moment" are used when the customer cannot be served immediately and are said in a responsible manner.

④ "Please wait a moment" or "Please wait a moment" are used to apologize for disturbing or causing inconvenience to guests.

⑤ "I have kept you waiting for a long time", express your apology with enthusiasm to the waiting guests.

⑥"I'm sorry" or "I'm really sorry" is used to say sincerely and politely for disturbing or causing inconvenience to guests.

⑦"Goodbye"," "Please take your time" and "Welcome to visit next time" are used to say with enthusiasm and sincerity when guests leave.

2. Basic requirements for politeness:

① Speak carefully Honorable title, steady attitude; ② Speak elegantly, concisely, and clearly; ③ Speak politely and enthusiastically; ④ Speak with art of language, strive to be beautiful, tactful and pleasant; ⑤ When speaking to guests, pay attention to the "Three Lightnesses": Walk lightly. , speak softly and act lightly.

"Three don't care": don't care about the guests' unkind words; don't care about the guests' impatient attitude; don't care about the unreasonable demands of individual guests.

" "Four Diligences": Diligence with your mouth, Diligence with your eyes, Diligence with your legs, Diligence with your hands (Diligence with your brain).

"Four Don'ts": Don't use foul language; Don't use swear words; Don't use sarcastic remarks; Don't speak and serve It has nothing to do with it.

"Five sounds": a sound to welcome guests, a sound to answer questions, a sound to apologize for mistakes at work, a sound to express gratitude for help, and a sound to greet guests when they leave.

"Six polite words": greetings, solicitations, apologies, thanks, honorifics, farewells.

"Eleven polite words": please, hello, thank you, Sorry, goodbye.

"Four taboo words in service": contemptuous words, negative words, contradictory words, and irritating words.