Personal Insurance Auto Insurance Telephone Sales and Renewal Techniques

Motor vehicle insurance, also known as auto insurance (referred to as auto insurance), refers to a type of commercial insurance that is responsible for compensation for personal casualties or property losses caused by natural disasters or accidents. Below I have compiled the PICC auto insurance telephone sales renewal tips for you. I hope it will be helpful for your reference.

1. Opening remarks:

TSR: Hello, is this Mr./Ms. XX?

Customer: Yes. What's up? (If it is not the customer himself, you need to ask for the customer’s surname and address the customer with his surname.)

TSR: Hello Mr./Ms. I saw through the system that your car insurance with the license plate number **** was purchased through our PICC online sales last year. Now that your insurance is about to expire, I will give you a call as soon as possible to help you calculate the most favorable renewal price. Is there any change in your insurance coverage this year or is it the same as last year?

Objection handling: (Please see the objection handling section on page 4 for details) Promotion:

TSR: You see that you insured with us last year, and you will definitely get the biggest discount this year I've given it all to you. If there's no problem, I'll help you renew the insurance. You see, the address for sending the policy is still the same as the one registered last year. Has it not changed?

2. Order verification:

TSR: Mr./Ms. X, thank you very much for your support of PICC Online Auto Insurance! Your policy information has been registered. Let me verify the specific information with you: the vehicle owner registered in your policy is XXX, the insured is XXX, and the ID number is XXX (the insured). Your license plate number is XXX, model number is XXX, frame number is XXX, engine number is XXX,

The first registration was in month and year of XXXX. You have purchased compulsory traffic insurance this year for XX yuan, and commercial insurance is XX type, with commercial insurance premiums of XX yuan and ***XX yuan. Your compulsory traffic insurance policy will be insured from X, month, XXXX, and your commercial insurance policy will be insured from X, month, XXXX, and the insurance period is one year. (If the starting period of the two is the same, just merge it into one sentence) Friendly reminder: According to the "Regulations on Compulsory Traffic Insurance", compulsory traffic insurance cannot be surrendered once a bill is issued, and repeated insurance cannot be purchased. In addition, let me tell you about the exemption content. If you are driving without a license, driving license or driving license expired, driving under the influence, or escaping after a traffic accident, compensation will not be paid according to the insurance terms. For other exemptions, please read carefully after getting the terms. read. Your delivery address is XXXX, and your contact information is XXXXXX. We will deliver the insurance policy to you within XX hours and collect your premium of XXX yuan. Please prepare a copy of the XX of the vehicle (inform the customer of the required local procedures at one time), and our delivery staff will collect it from you when the time comes. At present, car insurance is issued upon payment. Please check the application form carefully and confirm that the information is correct before signing and paying. After the formal policy is generated, the delivery person will contact you again as soon as possible to deliver the formal policy, invoice and compulsory traffic insurance to you. mark.

3. Unfulfilled reservation:

TSR: Okay, I won’t bother you anymore. You can log in at any time to apply for insurance independently. I will send you a renewal later. The quotation will be sent to your mobile phone and email, please pay attention to check it. I will contact you again at this time tomorrow.

TSR: Mr./Ms. x, thank you for choosing PICC Network for insurance. I am your exclusive car insurance service staff. If you have any questions about car insurance in the future, you are welcome to log in and contact us through online customer service at any time, or dial 4001234567 and then dial 2 and find my employee number xxx. Thank you for listening and have a nice day! goodbye! 2. Unfinished order:

TSR: Okay, I won’t disturb you anymore. You can log in at any time to apply for insurance independently. I will send you a renewal quote to your mobile phone and email later. Please Please check carefully. I will contact you again at this time tomorrow.

Note: If it is a major holiday, you should send holiday greetings to customers regardless of whether the order is placed or not.

4. Objection handling part:

1. Regarding the issue that the warranty period has not expired: Q1: The warranty period is still early, let’s talk about it later.

A1: TSR: I believe that you must be very busy at ordinary times. When the insurance expires, you may ignore the renewal due to other reasons, so I took the initiative to call you.

If there are no problems, I will help you renew your insurance right away without wasting your time. This will ensure your peace of mind when using the car, and you don’t have to worry about insurance anymore. Is there any change in the type of insurance you take out this year? I will quote you the best renewal price right away.

A2: I understand, Mr./Ms. But in fact, 80% of car owners are insured in advance. You see, since I have called you, I will waste 2 minutes of your time to help you calculate the price; you can refer to it first. It doesn’t matter whether you buy it or not. Just treat it as Learn about the car insurance market. (Pause for 1 second) Has your insurance coverage changed this year? I will quote you the best renewal price right away. A3: I understand, but now more than 80% of customers in our area renew their insurance in advance; the renewal will be automatically picked up after your insurance expires this year, and you will never be asked to apply for insurance twice. And I'm just giving you a price now, you can refer to it, so you have a little more time to think about it, and we also hope that you can know the best price in advance. Is there any change in the type of insurance you take out this year?

2. Regarding premium issues:

Q1: I am your renewal customer, why is the price not lower than other companies? A1: TSR: Because you have not been insured for many years, last year’s price was already the lowest, and I will give you all the discounts this year. This is also the lowest discount stipulated by the industry, please rest assured. In fact, the prices of big companies are similar. The most important thing is whether they can provide you with better services. This year, our PICC has specially launched seven exclusive upgraded claims services for high-quality renewal customers like you; now you can also enjoy the (latest activities of the website) and (activities of the branch) on our website when renewing your insurance. If there's nothing wrong with you, I'll check with you about our delivery address?

A2: First of all, you need to pay attention to whether they are the same insurance type and the same insurance amount. If they are the same, our PICC online sales will definitely be the most favorable! Because PICC Online Sales will give you an additional 15% discount on the rate. But don’t worry, our PICC service will definitely not be discounted for you. If you are now insuring on our network, you will also receive VIP car insurance butler service.

Free delivery within the fifth ring road, free towing of accident vehicles with no limit on the number of rings, and free fuel delivery for broken down vehicles within the sixth ring road. Replace the spare tire with power. In this way, you don’t have to go out to buy insurance, and you can enjoy high-quality and convenient services! You see, if there is no change in the insurance type, I will help you register the information and arrange for someone to deliver the policy to you. I would like to ask whether it is better to deliver the order tomorrow morning or afternoon?

Q2: What is the difference between online insurance application and telephone insurance application?

A: Our car insurance rates for online insurance and telephone insurance are the same, and the premiums will not be much different. However, you can enjoy more services when you apply for insurance through the website, for example: you can manage your policy in My Safe; and you can also choose online banking payment when paying the premium, so that you do not need to leave home to apply for insurance, but you can also enjoy the high quality of PICC , convenient service, why not! You see, if there is no change in the insurance type, I will help you register the information and arrange for someone to deliver the policy to you. I would like to ask whether it is better to deliver the order tomorrow morning or afternoon?

3. Regarding gifts

Q1: I asked for gifts, or Ping An, why didn’t you?

A1: Our PICC online sales company will give you a 15% discount on the premium, which is equivalent to giving you a direct discount, which is much more affordable than giving gifts. The money you save can be used to buy other things you like. What a bargain.

A2: Mr./Ms. X, what is the main purpose of buying insurance? This is to provide you with more peace of mind when you are in danger, feel more comfortable when making claims, and feel more at ease when providing services. Our PICC service is nationwide, unlimited number of accident and breakdown vehicle rescues, with nationwide coverage, and you can now apply for insurance through the website, and on the premise of saving you 15% on commercial insurance, you can also Can participate in (latest on website) activities.

4. Regarding customers who complained about service

Q1: Your company’s service is not good.

A1: I’m really sorry that you had such an experience. Which aspect are you referring to? Can you tell me about it? This way we can make improvements based on customer feedback.

You see, PICC has always attached great importance to improving service quality. We conduct follow-up visits every year to summarize and improve any bad service items; the cooperation with repair shops is also changed every year: if customers report that a certain repair shop is not good, We must terminate our cooperation. This year we have made large-scale upgrades to the services we provide to renewal customers. Please choose PICC again to experience PICC’s latest services this year. Let me check our relevant information with you first...

A2: Look at our claims and loss assessment or other staff, there will be professional assessments every year. If they fail the assessment Guandu will not be accepted. As a big company like PICC, if we continue to hire people if there are problems at work, wouldn't all PICC's customers be lost? You think so? For the development of the company and to better serve customers, we will definitely have strict requirements on our employees. Now the People's Insurance Company of China has provided a very beneficial service, that is, a professional claims coordinator will supervise the claims and accidents of your car throughout the process, which greatly protects your rights and interests. I sincerely hope that you will choose PICC again and inspect PICC. We will never let you down. A3: Which part of the claim settlement are you dissatisfied with?

Okay, thank you for your valuable comments. In fact, we have been continuously improving our service quality, hoping to provide better and more convenient services to the customers who trust and choose PICC. Recently, we have launched seven exclusive claims services for renewal customers. We hope you will continue to choose PICC and experience our service upgrades. If you see no problem, I can check our relevant information with you?

5. Note:

1. The above parts in red font are regional special services. This part is for reference only by the business group and can be replaced based on the characteristics of the group.

2. After each paragraph of objection handling skills is finished, facilitation must be carried out.

Expansion:

These two auto insurance telemarketing techniques are simple and practical opening remarks

First, you must be proficient in all business knowledge to do business, which is also the model of car insurance. The basis of sales rhetoric. For example, those who engage in auto insurance business must have a detailed understanding of some terms of auto insurance and be able to understand the meaning of each term, including the types of auto insurance (compulsory traffic insurance, third party liability insurance, theft insurance, body scratch insurance, glass Separate damage insurance, etc.), and what are the coverages of each type of car insurance, and what are the exclusions. Since it is exclusion, how should it be explained to the customer, so that the customer can understand and be very satisfied with the insurance? These are some issues that need attention.

Second, auto insurance salespeople must have a certain understanding of vehicle-related knowledge, such as the approximate price range of various models, the internal structure and performance of the vehicle, etc. This is a very clear requirement for everyone. Since you want to deal with vehicles, you must have some understanding of all models. For example, if someone buys a Xiali, many car owners who do not understand may ask you directly, "I am buying this car." How much does full insurance cost approximately? At this time, you must have a general understanding of the price of Xiali models, and then estimate the approximate price of full insurance at one go. On the one hand, this will make the car owners feel that you understand it very well, which will make it easy to promote this order.

The above are some basic skills for car model sales. If you do the above two points well, your auto insurance business will definitely be improved to a big level. Here the author has to remind all car owners that in today's era of very developed Internet, if you cannot play the role of the Internet, it means that you are out of touch with the world