Corporate Culture of Qingdao International Airport Group Co., Ltd.

Do our best to develop civil aviation and add glory to the prosperity of Qingdao

Interpretation: Be loyal to the civil aviation industry, care about the overall development, build a high-efficiency and modern airport, cultivate an excellent workforce, and provide safety and comfort , value-for-money services, attracting more passengers and partners, maximizing the development and utilization of airport resources, and making greater contributions to the development of civil aviation and the prosperity of Qingdao. Ensure safety, love customers, develop employees, and give back to society

Definition: Customers refer to passengers, airlines, cargo owners, airport lessees, etc.

Life is paramount and safety is more important than Mount Tai. Strengthen safety management, improve the guarantee mechanism, ensure safety in everyone and ensure safety in everything, and achieve a virtuous cycle of safety work;

Customer interests come first, and services create value. Treat customers as VIPs, do our best, be perfect, meet customer needs, and create customer excitement;

Human resources come first, develop and create value. Caring for and cultivating reliance, building a talent platform, improving overall quality, tapping employees' potential to achieve employee value;

Keeping social responsibilities in mind, not forgetting people's interests, build a modern international airport, cultivate an elite team, and achieve high-quality, high-quality Efficiency and high benefits return to society. Pursue excellent quality and create unprecedented value

Interpretation: Build a learning organization, cultivate intelligent employees, create unprecedented value creativity, dare to be the first, continue to innovate, strive for excellence, strive for perfection, always reach new heights, and achieve sustainable excellence. Achieve unprecedented development, create unprecedented value, and make the airport everlasting. Rigorous, fast and enthusiastic collaboration

Interpretation:

Respect science, think systematically, be conscientious and meticulous, and act according to the rules;

Respond quickly, act quickly, do not make excuses, Be true to your words and actions;

Be sincere, serve enthusiastically, work steadfastly, and abide by your credibility;

Understand each other, support each other, unite and cooperate, and work together. Humanism, standardization and refinement

Interpretation:

Taking humanism as the driving force. Adhere to people-oriented and cultural people, implement emotional management, democratic management, independent management, care for people, love people, cultivate people, motivate people, and maximize the potential of employees;

Based on standardization. Establish strict processes, formulate strict specifications, complete regulations, clear standards, assign responsibilities to individuals, and clearly distinguish rewards and punishments, so that everything can be followed and everyone strictly abides by the regulations;

Refinedness is the standard. Strengthen the awareness of high-quality products, pay attention to detail management, insist on focusing on the big picture, start small, start small, and achieve excellence in everything to make the service perfect day by day. Serving with heart makes you and me

Definition: Careful in work, enthusiastic about customers, endless service, showing true feelings in every detail, maintaining collective honor with every word and deed, thinking about customer interests in every move, serving proactively and ahead of schedule , extended services, and knowledge services are integrated into one, taking consideration and pursuit of perfection as standards to help customers take off, contribute to civil aviation, create value for the airport, and realize their ideals for employees. Strengthen the quality of system management and focus on prevention

Interpretation:

Strengthen system management. Guided by instilling safety concepts and implanting safety genes, based on strengthening strict management, and supported by modern technology, we will comprehensively improve the safety quality of people, equipment, environment, etc. at the airport, improve the comprehensive efficiency of safe operations, and strive to be foolproof and achieve safety A virtuous cycle of operation;

Adhere to prevention first. Based on modern means and measures, using informatization as a means, and supervision as a guarantee, we follow prevention, control, and problem solving first, move the "gateway" of safety management forward, find loopholes, rectify hidden dangers, and guard against mistakes. Be careful and eliminate hidden dangers from the source. With the goal of building an international airport with "the most complete functions, the most beautiful environment, the most convenient transit, and the most reliable services" in northern China, and guided by the idea of ??"safety builds the foundation, innovation leads development", we adhere to the customer first, service-oriented policy The business purpose is to create unprecedented value for customers, create unprecedented benefits for society, and enable the airport to achieve new leaps and bounds.

Interpretation:

Reflects the business goals of Qingdao Airport and demonstrates Qingdao Airport’s determination to seize opportunities, accelerate construction, improve services, and create value;

Reflect The operating policy expounds the relationship between safety, service, innovation, quality, efficiency, development and other factors, and also embodies the systematic, scientific and win-win business philosophy. Safety is the prerequisite for efficiency, service is the foundation of efficiency, innovation is the source of efficiency, and development is the guarantee of efficiency

Interpretation:

Safety comes first. Firmly establish the concept that safety is the life of the airport and safety is efficiency, strengthen system management, increase prevention and control efforts, comprehensively improve safety quality, and create the highest efficiency of the airport with the best efficiency of safety management;

Service-oriented. Adhere to customer first, provide customers with advanced and value-for-money services, win customer trust, create customer loyalty, and create unprecedented benefits with the highest level of service;

Innovation is the soul. Study diligently, have the courage to create, keep up with market innovation, reform around needs, and ensure the realization of airport business goals with the spirit of continuous innovation;

Development is the most important thing. Change the concept of development, innovate development approaches, improve the quality of development, enhance the vitality and vitality of the airport, and achieve everlasting foundation through sustainable development. Release your ideals

Interpretation:

1. Help travelers to be safe and happy, and add wings to reach the other side of their ideals. With ideal safety facilities, ideal environment and convenient services, passengers can fly safely and happily and reach their destination quickly;

2. Help customers prosper and achieve their ideal of wealth. With ideal resources, minimal risks and sincere cooperation, we allow customers to develop with confidence and create ideal value for customers;

3. Help employees realize themselves and add wings to the realization of their life ideals. With caring care, sincere reliance and an ideal platform, we enable employees to grow rapidly and realize their self-worth;

4. Help Qingdao's civilization prosper and add wings to the ideal of a strong city. With a safer, more modern and more civilized airport, we will strive to contribute to the development of Qingdao and add luster to the building of a brand city.