315 Consumer Rights Day promotional article

315 Consumer Rights Day promotional articles (generally 8 articles)

Text is like an elf. As long as you use it well, it will produce unexpected effects. So whether we speak or write, we must use words well. As long as you can use it accurately and flexibly, it will make your language full of vitality and brilliance. Below, I will share with you the 315 Consumer Rights Day promotional article, I hope it will be helpful to you!

315 Consumer Rights Day Promotional Article 1

Whenever we talk about the topic of 315, we can’t help but feel a lot of emotions, and our thoughts cannot calm down all of a sudden. 3.15 is an international consumer Rights Day is a day to safeguard our own interests. Since 1983, when the International Consumers Union established March 15th as "International Consumer Rights Day" every year, this holiday has accompanied consumers around the world. 23 years. After the my country Consumers Association joined the International Consumers Union in September 1987, it also designated March 15 every year as the "International Consumer Rights Day". It has been 19 years since then. Looking back on the 19-year history, we have gradually developed from the initial public opinion guidance, news exposure and other publicity forms to the current series of overwhelming and all-round themed activities to protect consumer rights. People have gradually transformed from initial understanding to rights protection. advocates and executors, becoming the main body paying attention to society.

In fact, each of us gradually accepts this festival from our own basic necessities, food, housing, and transportation, and we can also find a window for you to talk to safeguard our rights and interests 365 days a year. Most people have experienced the infringement of personal rights that exists almost all the time during the consumption process, and those consumption traps that you have to be alert to and guard against. Sometimes we feel confused about our three meals a day, because in the process of purchasing, you have to pay attention. When you choose those green foods, you will also be disturbed by some fake products. "Have you eaten bean sprouts?" "Is the decoration in your home polluting?" etc. You will often be asked by others in your life. After seeing the shocking scenes of the production process of counterfeit products in the report, you not only question the environment we live in, but you also have to shout: "Crack down on counterfeiting!" The recent soft drink incident, a large number of food poisoning and other incidents are full of incidents Without the media, people have become deeply disgusted with those counterfeiters who are motivated by selfish interests. Of course, we look forward to 315, and we also look forward to every citizen shouting for it every moment and making their own contribution to creating a harmonious society.

We were pleasantly surprised to find that in recent years, 315 rights protection activities have penetrated into every corner of society. Online rights protection, rights protection hotlines, rights protection public welfare activities of rights protection organizations, rights protection evening parties, etc. have become household names and are accessible to people anytime and anywhere. They all feel the country’s caring care. Dating 315, speaking your mind and protecting your rights is the purpose of these activities.

Preparations for the 315 Party are in full swing. A large number of shocking infringement incidents will be made public to the world. We will applaud the heavy penalties imposed on the counterfeiters. “Our Desire” is this year’s theme. On the occasion of the two sessions, this year’s 315 activities will be even more colorful.

315 Consumer Rights Day Promotional Article 2

March 15, 2017 International Consumer Rights Day is approaching. According to the work requirements of the State Administration for Industry and Commerce, the Provincial Administration for Industry and Commerce and the Provincial Consumers Association, in order to further develop In commemoration of the International Consumer Rights Day on March 15, the relevant matters are hereby notified as follows:

1. Guiding ideology

Conscientiously implement the 18th National Congress of the Communist Party of China and the Third Central Committee of the 18th Central Committee of the Communist Party of China In line with the spirit of the Fourth Plenary Session of the CPC Central Committee, the Central Economic Work Conference and the National Industrial and Commercial Administration Work Conference, with the annual theme of "Working Together to Govern and Enjoy Consumption" as the main line, and the "Consumer Rights Protection Law" as the focus of publicity, mobilize and promote All sectors of society should fulfill the responsibilities and obligations stipulated in the "Consumer Rights and Interests Protection Law" in accordance with the law, better safeguard the rights and interests of consumers, and actively create a safe and secure consumption environment so that consumers are willing to consume, worry-free and enjoy consumption.

2. Organizational Leadership

The Yanping District Industrial and Commercial Bureau has established a leading group to carry out the "3·15" Consumer Rights Day series of activities, with the director as the team leader and the deputy director in charge as the deputy team The leader and the heads of various industrial and commercial offices, units (offices), and directly affiliated units are members. The leading group has an office affiliated with the 12315 Consumer Complaints and Reporting Service Desk, which is responsible for the organization, coordination and collection of relevant information.

3. Activity content

1. Carry out the "Five Advances" activities for consumer rights protection. Continue to focus on young people, the elderly, and rural consumers as the key targets of consumer rights promotion and protection, and actively promote the new "Consumer Rights and Interests Protection Law", "Measures for Spot Checks and Inspections of Commodity Quality in the Circulation Area", and "Industrial and Commercial Administration Departments Handling Consumer Complaints" "Measures", "Measures for Punishments for Infringement of Consumer Rights" and other laws, regulations and rules, give full play to the role of various industrial and commercial offices, branches of consumer associations, 12315 consumer rights protection service stations (points), news media and other sectors of society, and go deep into campuses, villages and towns, Communities, markets, and enterprises carry out consumer rights promotion activities.

2. Carry out special inspections of the tourism market. In accordance with the arrangements of the Nanping Municipal Party Committee and Municipal Government to carry out the "One Yuan Ticket Tour to Wuyi" activity, we will increase the supervision and law enforcement of the tourism market, and implement the investigation and punishment of unlicensed operations, false propaganda, misleading consumption, substandard goods, fakes and genuine ones, and collusion in the tourism market. , commercial bribery and other illegal activities. The "12315" consumer rights protection hotline has been opened and is responsible for handling consumer complaints within the scope of industrial and commercial responsibilities and resolving consumer disputes among tourists.

3. Carry out special inspections of the children’s products market. First, we must strengthen the supervision and inspection of children's products related to children's safety, such as children's clothing, children's shoes, toys, strollers, child safety seats, etc. Second, we must strengthen the supervision of the quality of children's products in accordance with national mandatory standards, focusing on checking whether labels and warning signs are complete, whether the name and address of the manufacturer are indicated, whether there are Chinese instructions on the product packaging, etc., and at the same time, we must increase the supervision of children's products. Quality inspection efforts. Third, we must intensify law enforcement inspections of shopping malls, supermarkets, bazaars, wholesale markets, and small shops in key areas such as urban-rural fringes and rural areas to effectively prevent infringing, counterfeit, and substandard children's products from flowing into areas with relatively weak supervision. Fourth, we must make full use of 12315 appeal information, quality inspection results, and information reported by the media to effectively discover illegal clues in major cases, increase the investigation and handling of illegal cases of selling counterfeit and substandard children's products in the circulation field, and strictly supervise and supervise the handling of large-scale violations. If the case is required, the responsibilities shall be implemented and the case shall be completed within a time limit.

4. Carry out special inspections of the fertilizer market. First, it is necessary to carry out targeted development. It was found that the specifications of Zhongxiang Jinying Phosphate Co., Ltd. are 25Kg/bag, the model is "effective P2O5≥12.0", "Yingzizui" brand calcium magnesium phosphate fertilizer, etc. The Fujian Provincial Administration for Industry and Commerce in 2014 If the annual spot checks on the quality of fertilizer commodities in the circulation field are found to be unqualified, operators should be ordered to suspend sales and required to provide inspection reports. If they fail to provide them, they will be investigated and punished in accordance with the law. Second, we must strengthen the supervision and management of chemical fertilizer products. Substandard fertilizers found during random inspections must be investigated and dealt with in accordance with the law, and the production and sale of counterfeit and shoddy agricultural inputs must be severely cracked down to deter lawless elements who harm farmers.

4. Work requirements

1. Pay high attention and make careful arrangements. This year "March 15" coincides with the weekend. All relevant units have canceled the weekend and carefully prepared various preparations during the event, highlighting key points and making careful arrangements to ensure that law enforcement personnel and equipment are on duty and in place.

2. Pay attention to cooperation and collaborative development. All units must proceed from reality, work together, dress neatly, and actively contact various departments to coordinate well to ensure the smooth development of the event.

3. Strengthen publicity and summarize. Each unit must collect typical materials in a timely manner and summarize the activities. Please submit the summary of the special inspection of the children's products market and the special inspection of the fertilizer market to the 12315 consumer complaint and reporting service desk through the integrated platform before April 29 and May 5 respectively. 315 Consumer Rights Day Promotional Articles 3

1. The meaning of the annual theme of “Consumption and Safety”

The first is to improve the awareness and level of enterprises’ consumer rights protection and promote their production safety products, provide safe services, prevent and reduce safety hazards, and ensure that consumers’ personal and property rights are not harmed during the consumption process. The second is to enhance awareness of resource conservation and environmental protection, ensure environmental safety, and safeguard the long-term interests of consumers. The third is to pay special attention to the protection of vulnerable groups such as the elderly, children, and farmers, and take measures to protect their safety and rights. The fourth is to establish a scientific and reasonable concept of consumption, make consumption behavior meet the requirements of safe consumption, promote the development of industry standards through consumer choice, and better protect the safety and rights of consumers.

2. Basis for determining the theme of “Consumption and Safety”

First, the right to safety is an important right of consumers. The "Consumer Rights Protection Law" stipulates that consumers enjoy "nine rights", the first of which is "the right of consumers to have their personal and property safety not harmed when purchasing and using goods and receiving services." Why do you attach so much importance to the right to security? Because only when consumers' lives, health and property are not endangered, they can smoothly carry out consumption activities and further realize other rights they enjoy. Therefore, the right to safety is the primary and most basic right enjoyed by consumers and is the prerequisite for consumers to enjoy other rights. The international community generally attaches great importance to the right to security. The United Nations' "Guidelines for Consumer Protection" propose that "the health and safety of consumers should be protected from harm."

Second, the right to security is necessary to promote economic and social development. The just-concluded Central Economic Work Conference pointed out that “it is necessary to adjust and optimize the demand structure, enhance the driving force of consumption, focus on increasing residents’ consumption ability, improve residents’ consumption conditions, and cultivate new consumption hot spots.” This requires creating a safe consumption environment, providing safe goods and services, and effectively protecting the legitimate rights and interests of consumers. Consumption confidence is the guarantee for expanding domestic demand. Only by improving consumer confidence can consumers feel confident about consumption and promote economic and social development.

Third, the right to security is needed to protect people’s livelihood and safeguard human rights. Consumption safety is closely related to people's livelihood and happiness, to the purpose of socialist production, and to the protection of human rights. At present, in terms of goods and services that are most important to people's livelihood, such as housing, medicine, vehicles, home appliances, home furnishings, tourism, finance, insurance, public services, etc., incidents endangering the safety of consumers' lives and property still occur from time to time. . In the field of cultural consumption, there are also some unhealthy problems such as violence and pornography. In the process of production and consumption, environmental pollution and resource destruction are still prominent, which may cause potential safety hazards in the future. Paying attention to consumer safety is in line with consumers' wishes and requirements, is conducive to improving consumers' quality of life, is conducive to maintaining social stability, and promoting social progress.

3. The goal of carrying out the theme activity of "Consumption and Safety" Year We should attach great importance to the issue of consumer safety in developing and promoting social harmony and progress, further implement laws and regulations on the protection of consumer rights and interests, and protect consumers' right to safety.

Protecting consumer rights and interests requires the joint efforts of the whole society. Calls on the legislative body to further strengthen legislative work on consumer safety; hopes that the judicial authorities will study and improve relevant systems to ensure consumer safety and reduce the burden of rights protection lawsuits; calls on the government and relevant departments to strengthen leadership, organization and coordination in handling and preventing consumer safety incidents , conduct spot checks and supervision on key areas involving consumer safety; urge industries and enterprises to improve product quality and service levels, provide consumers with safe goods and services, pay attention to the protection of the environment and resources, and promptly provide consumers with safety issues when they arise Solve the problem; call on relevant social organizations, research institutions, and news media to pay attention to consumer safety issues, conduct relevant research, and increase relevant educational activities.

4. The main work to be carried out by the Consumer Association

Focusing on the theme of "Consumption and Safety", the China Consumers Association and local consumer association organizations plan to carry out seven major aspects next year. Activities: First, adopt various forms to widely publicize the theme of the year, improve the understanding of consumption and safety from all walks of life, and actively participate in the theme activities of the year. The second is to organize research on online transactions, cosmetics safety, prepaid consumption, etc., and promote the improvement of laws, regulations and related systems to protect consumers' personal and property safety. The third is to carry out consumer review activities on "overlord clauses" and consumption traps in tourism, catering and other service industries to promote the improvement of industry service levels, promote the further improvement of industry norms, and strengthen consumer protection. Fourth, actively handle consumer complaints about consumer safety and resolve consumer disputes in a timely manner. Fifth, strengthen comparative testing of safety-related goods and services, issue consumer warnings and tips about consumer safety, and provide consumers with information on safe products and services. Sixth, carry out consumer education on "consumer safety" to help consumers increase their knowledge of safe consumption. Seventh, strengthen communication and cooperation with relevant industry associations and promote joint efforts.

Since 1997, the China Consumers Association has carried out "annual theme" activities by determining a theme every year.

The so-called "annual theme" means that on the basis of extensive publicity and implementation of the "Consumer Rights and Interests Protection Law", the Consumer Association will highlight one aspect every year, strengthen the publicity of protecting the legitimate rights and interests of consumers, and increase The efforts to protect the legitimate rights and interests of consumers have enabled the work of protecting the legitimate rights and interests of consumers to continue to develop in depth. 315 Consumer Rights Day Publicity Article 4

1. Work Deployment

After receiving the notice, our bank immediately convened a meeting of relevant departments to deploy the work of protecting the rights and interests of financial consumers. , established a financial consumer rights protection working group with the branch president as the team leader and members of the marketing department and sales department as members, responsible for the organization, promotion, supervision and inspection of the financial consumer rights protection work at the business outlets. We also actively connected with the county committee, county government, and county consumer association, and took advantage of the opportunity of Jinzhai County to carry out the "3.15 International Consumer Rights Day Large-scale Event" to set up a publicity and consultation platform on site to expand the scope of publicity and achieve better publicity effects. . On the day of the event, daily financial services and marketing work were combined to actively promote financial knowledge, especially the safety and risks of banking services for middle-aged and elderly customers and people with low educational levels. At the same time, the activities focus on publicizing and promoting the convenient, diversified financial services and innovative products provided by our bank. On this basis, we introduce our bank's current charging policy to consumer groups who have reached a certain level of awareness of financial services. , guide customers to rationally choose banking services, strengthen risk awareness, and allow customers to maximize their knowledge of financial consumer rights and understand the rights and interests they can enjoy.

2. Promotion of activities

1. Promotion of outlets

Our bank announces the bank’s specialized agencies and complaint methods in prominent locations at its business outlets. , complaint handling procedures and other matters. It also establishes a financial consumer complaint handling ledger at the branch, tracks the results at all times, and accepts supervision from financial consumers. The opinions and suggestions put forward by financial consumers are summarized and sorted out, and issues with a large number of suggestions are rectified and optimized.

Secondly, our bank uses various business promotion channels, including banners, large screens, promotional brochures, and other forms to promote financial knowledge. Post promotional posters and distribute promotional leaflets at business outlets to improve customers' awareness of safe card use.

2. On-site publicity

From 8:00 to 11:30 am on March 15, our bank employees came to the county March 15 International Consumer Rights Day event and set up The outdoor "Financial Knowledge Popularization Platform" raised the banner of "Protecting the Rights and Interests of Financial Consumers and Providing Quality Financial Services", and also displayed various information related to telecommunications fraud risk prevention, bank card user manuals, financial products, mortgage loans, deposit interest rates, etc. promotional materials, provide on-site knowledge coaching to passers-by, answer customer questions, and accept customer complaints and suggestions.

In addition to financial knowledge leaflets on "Preventing Financial Risks", "Bank Cards" and "Personal Finance", the event site also prepared information leaflets, cards, posters on preventing telecom fraud, and currency anti-counterfeiting knowledge. Manuals, leaflets on preventing illegal fund-raising, etc. In view of the fact that many middle-aged and elderly customers are not very alert to the modus operandi of various fraudsters, and at the same time have vague concepts about various products, when introducing the promotional content in detail, our bank employees focused on the content in the promotional leaflet, and also Remind customers to read carefully and pay more attention to relevant knowledge. The vivid case explanations and the distribution of exquisite and helpful promotional leaflets made customers deeply feel the service enthusiasm of our bank staff at the event site, shortening the relationship with consumers and consolidating our bank's brand in Jinzhai image.

After a day of activity promotion, our bank*** distributed to customers "Personal Finance", "Financial Risk Prevention", "Bank Cards" and our bank's anti-counterfeiting, anti-fraud and other promotional materials*** It has issued more than 2,000 copies and received more than 700 customers. It also imparts essential financial knowledge and financial skills to consumers in an easy-to-understand way. It fully demonstrates the image of Huishang Bank dedicated to serving customers and is favored by customers. unanimously praised.

3. Existing problems and suggestions

Although this activity has achieved good results, there are still some problems, such as the lack of services in this area by some bank staff. awareness, so there is a certain gap with the expected results; there is a lack of effective incentive mechanism. In response to these problems, on the one hand, our bank needs to strengthen employee service awareness training, ideologically emphasize the importance of safeguarding the interests of financial consumers, and make employees realize the significance of this work; on the other hand, we need to formulate certain incentive policies to encourage Employees who have made outstanding contributions in this area. In addition, with the continuous development of business and the increasing types of financial products, our bank needs to actively innovate its business model. This can not only stimulate personal financial consumption, but also bring more thinking about the protection of financial consumer rights and interests. Therefore, it is necessary to actively expand the field of financial consumer protection and continuously increase the intensity of consumer rights protection. Based on the products and services purchased by customers, our bank should contact them regularly to fully remind them of the risks of the products and inquire about their satisfaction with our business. 315 Consumer Rights Day Publicity Article 5

In order to effectively carry out the "3.15" International Consumer Rights Day activities, the leaders of Yangzi Sanitary Ware actively organized mobilization and formulated documents and activity goals according to relevant requirements. Actively organize and mobilize, vigorously publicize the activities through various methods, and strive to implement relevant documents. And with the theme of "Integrity 3.15, Happy Shopping, Yangzi Bathroom Family Offering". A series of activities were carried out to promote various activities

On the day of the event, consumers came in an endless stream to visit, learn about, and purchase products. Our staff enthusiastically and patiently introduced product knowledge and solutions to consumers. In order to solve the problems and confusions of consumers, we should achieve "Integrity 3.15, Happy Shopping", so that consumers can spend under the sun!

Through the effective and smooth development of this event, Yangzi Bathroom's "Integrity 3.15" has been truly realized The purpose of "Happy Shopping" has achieved good results through the efforts of the company, and has been well received by users in the society.

It not only improved the good reputation of Yangzi Sanitary Ware, but also established a good corporate image. It truly reflected and improved the good professional ethics and professional quality of Yangzi Sanitary Ware team during the activity. The development of this event has also played a very good role in promoting the development and growth of Yangzi Bathroom. "Integrity" is not only a strong guarantee for the rights and interests of consumers, but also a powerful promoter of the company's development. In the long-term development of Yangzi Bathroom . 315 Consumer Rights Day Promotional Article 6

March 15th every year is Consumer Rights Day. Last night our whole family sat on the sofa and watched the 315 party.

The party started, and I was shocked to find that the diapers produced by some manufacturers were made from recycled second-hand diapers, broken, unscreened and processed loose pulp, instead of regular rolled pulp! It's so unhygienic and unsafe.

There are also now common bank cards with Cloud Quick Pass function, which can be paid by lightly touching the POS machine, which is very convenient. But people often steal money from bank cards with Cloud Quick Pass. How do they do this? I remembered to do an experiment, bought a POS machine, and applied for a bank card with Cloud Quick Pass function. The reporter put the bank card in his pocket and the payment was successful! Put the card into your wallet and the payment is successful! Oh my God! When I watched it, I thought, when technology brings convenience, we must also guard against risks!

Finally, it is the 714 anti-aircraft gun. 714 Anti-aircraft Gun uses many loan apps on mobile phones. At first you borrow money, but later you start to pay for it. I heard that some people actually collapsed and jumped into the river because they owed too much money.

I was deeply moved after watching the party. People nowadays will do anything for money. They know that what they are doing is illegal, but they know how to break it. How audacious! I think the whole society should abide by the rules and laws, and society will be better. 315 Consumer Rights Day Promotional Article 7

Today is the annual Consumer Rights Day. Is it really so? Let me tell you a true story first.

There was a poor farmer couple who bought fake seeds and planted them in the fields but lost their money and harvested nothing. The couple became more and more angry as they thought about it, so they bought a bottle of poison and drank it all in one gulp. Because the poison was also fake, they woke up after sleeping for a day. The couple thought that they would be lucky if they survived the catastrophe, so they bought a bottle of wine to celebrate. Who knows, the couple never drank again? Wake up because they are drinking fake wine.

Hear this sad story. I can't help but think, how many fake things are there in the world now! Fake seeds, fake fertilizers, fake pesticides, fake medicines that endanger the lives and health of patients, poisonous rice, Sudan red, artificial eggs...how many victims have these fake things caused to farmers? Those in government departments with supervisory responsibilities only collect money, turn a blind eye to the counterfeiters, and even inform the counterfeiters. It is precisely because of the negligence of these people that fakes are now flying everywhere.

Today is the World Consumer Rights Protection Day on March 15th again. I came to the street excitedly, hoping to hear the publicity about the World Consumer Rights Protection Day. But the streets are deserted, with no slogans or loudspeakers. People come and go indifferently. When did World Consumption Day disappear? I couldn't help but have a doubt in my mind. At this time, a gust of wind blew. Although the wind was not strong, I felt a clear chill. It brings coolness to others, but what it brings to me at this time is worry and sadness.

Is the 3.15 World Consumer Rights Protection Day still useful? In the hearts of most people, it may no longer be important, or it may no longer be useful. All they can see in their eyes is money, money, money...

People! Wake up and stop being crazy about money. We must not only have integrity, but also have conscience. Let’s fight counterfeiting together and let’s live in a world without fakes!

These are some of my thoughts on Consumer Rights Day today. Please forgive me if I am biased.

315 Consumer Rights Day Promotional Article 8

March 15th every year is the "International Day for Protecting Consumers' Rights", organized by the International Consumers Union in 1983 Determined in 2017, the purpose is to expand the publicity of consumer rights protection so that it can be taken seriously around the world, to promote cooperation and exchanges between consumer organizations in various countries and regions, and to better protect consumer rights on an international scale.

Consumer rights and interests

Consumer rights and interests refer to the rights and interests that consumers enjoy in accordance with the law when they obtain goods or receive services for a fee, and within a certain period of time in the future.

Consumer rights and interests are the rights granted to the end users of goods to meet the objective needs of economic operation under certain social and economic relations.

In the modern market economy, the state formulates clear legislation in accordance with the needs of social and economic operations and the dominant position of consumers in the market. This makes consumer rights not only a fair agreement and The recognized norms have also been confirmed and protected by national laws.

The right to true knowledge

It is the right of consumers to know the true situation of the goods they purchase and use or the services they receive. The information that consumers have the right to know specifically includes the price, origin, producer, purpose, performance, specifications, grade, main ingredients, production date, expiration date, inspection certificate, instructions for use, after-sales service, or the content of the service. , specifications, costs, etc.

The right of independent choice

It is the right of consumers to choose goods or services independently. It includes two aspects: first, there should be sufficient room for choice in the variety of goods, service methods and their providers; second, there should be the right to make free decisions without coercion in choosing goods, services and their providers. In real life, phenomena that undermine consumers' right to choose are mainly "official-business" habits, product tying, and forced buying and selling.

The right to personal and property security

That is, consumers have the right to purchase goods if their personal or property is threatened. In real life, incidents of poisoned alcohol, inferior drugs and cosmetics, and cases of damage caused by electrical leakage, combustion, explosion, and malfunction of electrical appliances, pressure vessels, toys, firecrackers, and motor vehicles are typical examples of infringements on consumer safety rights. case.

The right to fair trade

means that when consumers purchase goods or receive services, they have the right to obtain fair trade conditions such as quality assurance, fair and reasonable prices, and accurate measurement, and have the right to refuse Compulsory transactions by operators.

a. Regarding the quality of goods and services, consumers have the right to demand that they meet the standards stipulated by the state or the standards agreed with producers and operators, so that consumption will not be hindered by poor quality. If the goods or services provided by operators do not meet the specified quality requirements, consumers have the right to request repair, replacement, return, price reduction, etc.

b. Regarding the prices of goods and services, consumers have the right to require producers and operators to implement national price policies and regulations or to negotiate prices based on quality. The prices of goods or service fees are reasonable, and no arbitrary price increases or Unreasonable charges and loss of economic benefits.

c. Regarding the measurement of goods and services, [1] consumers have the right to require producers and operators to measure accurately and in sufficient quantities, so as not to suffer damage to their economic interests due to short scales and insufficient scales. Producers and operators should consciously abide by the law, abide by professional ethics, and not commit fraud in measurement. For factory-packaged products, consumers have the right to demand that the net weight or capacity be stated and be consistent with the actual situation; for goods measured during transactions, consumers have the right to find out whether the measurement and weighing instruments are accurate, and have the right to see and re-scale the goods. Those with insufficient portions have the right to request a return or a refund of the overcharged price.

The right to claim compensation according to law

The right to claim compensation refers to the right to demand compensation when rights, resources, etc. are infringed or lost due to individuals or collectives. When consumers' property is damaged, they have the right to demand compensation from operators in accordance with the law.

The method for consumers to exercise their right to claim may be to directly submit a claim for loss compensation to the responsible person, or to submit a claim for loss compensation to the regulatory agency, arbitration agency, or judicial agency.

The right to obtain knowledge

That is, consumers "have the right to obtain knowledge about consumption and consumer rights protection." First, the country is required to formulate basic policies and guidelines for consumer education and publicity. and methods, through long-term implementation, so that most people can become smarter consumers and master basic consumer knowledge and legal knowledge; secondly, consumers have the right to obtain basic information on consumer protection in the process of receiving compulsory education. Education, which lays the foundation for a lifetime of becoming knowledgeable consumers.

The right to establish consumer organizations

Includes two aspects: first, the right to require the state to establish functional agencies representing consumer interests; second, the right to establish one's own organizations and safeguard own legitimate rights and interests.

The right to supervise and criticize

That is, consumers have the right to supervise goods and services and the work to protect consumer rights and interests. In particular, consumers have the right to participate in the formulation of national consumer policies and related legislation and to supervise their implementation. Its contents include:

a. Consumers have the right to raise questions, criticisms or suggestions if the relevant national departments fail to implement policies and regulations effectively, or fail to pay attention to safeguarding the legitimate rights and interests of consumers in their daily work.

b. Consumers have the right to request the relevant state agencies to investigate and deal with the behavior of producers and operators that are detrimental to the interests of consumers in accordance with the law. When consumers' interests are harmed, they have the right to use the press. Radio, television and other mass media provided support and "exposed" and criticized the illegal and dereliction of duty by relevant producers, operators and state agencies.

Right to be respected

Consumers have the right to have their personal dignity and national customs respected when purchasing and using goods and receiving services. ;