Medical device after-sales commitment letter

In the rapidly changing and constantly changing new era, we are all directly or indirectly related to the commitment letter, which is the product of standardizing oral commitment in written form. In order to make it easier and more convenient for you to write the commitment letter, the following is the after-sales commitment letter of medical devices, which I compiled, hoping to help you.

Commitment Letter for After-sale of Medical Devices 1 Medical Devices Co., Ltd. makes the following service commitments based on the principle of "reputation first, honesty first":

1, Company X will provide free information consultation, publicity color pages, technical guidance, use and operation training for the products sold;

2. Disposable sanitary products sold by the company will be replaced free of charge if they are damaged artificially due to quality problems;

3. After receiving the purchase call, our company will respond within 24 hours, and deliver the goods as soon as possible without special irresistible reasons, and actively provide convenient and fast quality services;

4. Company service telephone number: xxxx

Xx company limited

Xx，xx，XX，XX

Commitment Letter for After-sales of Medical Devices 2 Regarding the micro-injection pump, infusion pump, enteral nutrition pump and after-sales work sold by our company, our company solemnly promises:

1. The manufacturer is directly responsible for the service and after-sales work involved in the product (including training operators). If you have any questions, please reply within 2 hours after receiving the call. And establish a system of regular telephone return visits and irregular personnel return visits.

2. If the product has quality problems, it shall be replaced within one year from the date of purchase, and repaired free of charge within five years (except for battery and man-made damage) and for life.

Hangzhou zeshuo medical treatment technology co., ltd

Commitment letter for after-sales of medical devices 3 Our company makes the following commitments for the quality and service of the products sold:

1. Warranty maintenance: xxxx equipment sold by our company is guaranteed for one year (except for human factors and consumables), and products beyond the warranty period are provided with lifelong maintenance service.

2. Transportation and installation: Our company will be responsible for possible problems (including insurance, loss, damage, etc. ), we will bear all the expenses in the transportation process. The products can be safely transported to the designated place, and people will be sent for installation and debugging.

Three. Maintenance response: If there are quality problems during the three-guarantee period, the company promises to give a reply within 24 hours after receiving the user's notice, and provide lifelong maintenance service within 7 working days for products beyond the warranty period.

4. Accessories service: The price of maintenance accessories outside the warranty period, our company promises to supply at the product cost price.

Five, for the products provided, including puncture needles, we promise a two-year warranty. If there are any quality problems, we can replace them with new ones (the warranty period will not be extended). Xxxxxx medical equipment co., ltd

Based on the principle of "reputation first, honesty first", XXXXX Medical Device Co., Ltd. has made the following service commitments:

1, XXXXX company will provide information consultation, publicity color pages, technical guidance and training on the use and operation of the products sold;

2. The disposable sanitary products sold by the company are not artificially damaged and will be replaced due to quality problems;

Our company will respond within 24 hours after receiving the purchase call. Unless there are some special irresistible reasons, we will deliver the goods as soon as possible and actively provide convenient and fast quality service.

5. Company service telephone number: 0XX-34XXXXXXXXXX.

Medical instruments ltd

20xx September 5th

Commitment letter for after-sales of medical devices 4 XXXXX Medical Devices Co., Ltd. makes the following service commitments based on the principle of "reputation first, honesty first":

1.XXXXX company will provide free information consultation, publicity color pages, technical guidance, use and operation training for the products sold;

2. Disposable sanitary products sold by the company will be replaced free of charge if they are damaged artificially due to quality problems;

4. Our company will respond within 24 hours after receiving the purchase call. Unless there are some special irresistible reasons, we will deliver the goods as soon as possible and actively provide convenient and fast quality services;

5. Company service telephone number: 0XX-34XXXXX

XXXXX medical treatment equipment co., ltd

20xx September 5th

Commitment letter for after-sales of medical devices 5 Our company's commitment to the quality and service of the products sold is as follows:

1. Warranty maintenance: the * * * equipment sold by our company is guaranteed for one year (except for human factors and consumables), and the products beyond the warranty period are maintained for life.

2. Transportation and installation: Our company will be responsible for possible problems (including insurance, loss, damage, etc. ), we will bear all the expenses in the transportation process. The products can be safely transported to the designated place, and people will be sent for installation and debugging.

Three. Maintenance response: If there are quality problems during the warranty period, the company promises to give a reply within 24 hours after receiving the user's notice, and provide lifelong maintenance service for the products beyond the warranty period within 7 working days.

4. Accessories service: The price of maintenance accessories outside the warranty period, our company promises to supply at the product cost price.

Five, for the products provided, including puncture needles, we promise a two-year warranty. If there are any quality problems, we can replace them with new ones for free (the warranty period will not be extended).

* * * * Medical Equipment Co., Ltd.

Medical device after-sales commitment letter 6 I. Service mode

1. Telephone support: by telephone or fax, arrange professional technicians to locate equipment failures within the specified time, propose solutions, and finally eliminate the failures.

2. On-site support: If the fault cannot be diagnosed by telephone, engineers will be arranged to go to the site to analyze the causes, make plans and eliminate the fault.

The second is service commitment.

1, timely service response;

2. Effectively solve problems;

3. Service process specification;

4. The service content is comprehensive.

The equipment provided by our company shall not be less than the specified warranty period. In case of quality problems during this period, our company will send specialized engineers to respond within 1 hour, arrive at the site within 16 hours, and solve the problems within 24 hours. If the problem cannot be solved within 24 hours, the corresponding products will be replaced on the same day to ensure the normal operation of the equipment.

Third, after-sales service content

1, the product is guaranteed free of charge during the warranty period and maintained for five years. The warranty period is calculated from the date of product installation and acceptance. After the warranty period expires, it will be charged reasonably according to the situation. See the charging standard for spare parts for details.

2. After each service, a formal after-sales service report will be submitted to the customer.

3. Service plan: See the tender documents for details.

4. Spare parts: For details, please refer to the bidding documents for preferential spare parts.

5. Contact information: Please refer to the after-sales service outlets of the bidding documents for details.

6. Installation and debugging: provide free installation and debugging of goods, and make installation plan and installation and debugging according to the scheduled plan and the actual needs of users.

7. Information: After installation, provide necessary documents and all information about the project free of charge.

Seal of Commitment Unit:

Date: 654381October 22nd.

Medical device after-sales commitment letter 7 Medical device Co., Ltd. makes the following service commitments based on the principle of "reputation first, honesty first":

1.x company will provide free information consultation, publicity color pages, technical guidance, use and operation training for the products sold;

2. Disposable sanitary products sold by the company will be replaced free of charge if they are damaged artificially due to quality problems;

4. Our company will respond within 24 hours after receiving the purchase call. Unless there are some special irresistible reasons, we will deliver the goods as soon as possible and actively provide convenient and fast quality services;

5. Company service telephone number: 0-34xxx

Medical instruments ltd

20xx September 5th

Commitment Letter for After-sale of Medical Devices 8 Regarding Changsha Huajian Medical Equipment, our company solemnly promises:

1. Our company promises that all the certificates provided are legal and valid, and the products provided are free from defects in materials, workmanship and design infringement, so as to ensure that the products provided meet the design and user requirements and can run normally after installation and debugging.

2. The product is guaranteed for one year free of charge from the date of acceptance, consulted by users once every six months, and maintained for life. Free maintenance service is provided during the warranty period, that is, personnel service fee and spare parts fee are not charged. After the warranty period expires, only the cost will be charged.

3. Within 1-3 working days after receiving the installation notice, our company is responsible for the installation, debugging and operation training of this series of bidding products until the technical indicators of the products fully meet the contract requirements.

4. Our company will reply immediately after receiving the notice of the user's request for equipment maintenance; And send qualified maintenance engineers to carry out on-site maintenance service within 72 hours (even on holidays), and the maintenance of equipment exceeds 1 working day. If the equipment cannot be repaired for a while, our company will provide spare parts for clinical use in our hospital.

5. Our company has the common key parts needed for timely maintenance of the products provided by the above projects, which can ensure timely replacement.

6. After-sales service telephone number: xxxx

Signature of authorized person: xxx

Xx，xx，XX，XX

Commitment Letter for After-sale of Medical Devices 9 Our company's commitment to the quality and service of the products sold is as follows:

1. warranty maintenance: the medical devices sold by our company are guaranteed for one year (except for human factors and consumables), and the products beyond the warranty period are maintained for life.

2. Transportation and installation: Our company will be responsible for possible problems (including insurance, loss, damage, etc. ), we will bear all the expenses in the transportation process. The products can be safely transported to the designated place, and people will be sent for installation and debugging.

Three. Maintenance response: If there are quality problems during the three-guarantee period, the company promises to give a reply within 24 hours after receiving the user's notice, and provide lifelong maintenance service within 7 working days for products beyond the warranty period.

4. Accessories service: The price of maintenance accessories outside the warranty period, our company promises to supply at the product cost price.

Five, for the products provided, including puncture needles, we promise a two-year warranty. If there are any quality problems, we can replace them with new ones for free (the warranty period will not be extended).

Commitment:

Date:

Commitment Letter for After-sale of Medical Devices 10 XXXXX Equipment Co., Ltd. made the following commitments on the third bid section of Nanyang Institute of Technology's Key Laboratory of Industrial Microbiology1Project name: stainless steel vertical autoclave, model: LDZX-50KBS, manufacturer: Shanghai Shen 'an Medical Device Factory, and products sold after sale:

I. Mode of service

1. Telephone support: by telephone or fax, arrange professional technicians to locate equipment failures within the specified time, propose solutions, and finally eliminate the failures.

2. On-site support: If the fault cannot be diagnosed by telephone, engineers will be arranged to go to the site to analyze the causes, make plans and eliminate the fault.

The second is service commitment.

1, timely service response;

2. Effectively solve problems;

3. Service process specification;

4. The service content is comprehensive.

The equipment provided by our company shall not be less than the specified warranty period. If there are any quality problems during this period, our company will send specialized engineers to respond within 1 hour and arrive at the site within 16 hours.

Solve the problem within 24 hours. If it cannot be solved within 24 hours, replace the corresponding products on the same day to ensure the normal operation of the equipment.

Third, after-sales service content

1, product warranty period, five-year maintenance. The warranty period is calculated from the date of product installation and acceptance. After the warranty period expires, it will be charged reasonably according to the situation. See the charging standard for spare parts for details.

2. After each service, a formal after-sales service report will be submitted to the customer.

3. Service plan: See the tender documents for details.

4. Spare parts: For details, please refer to the bidding documents for preferential spare parts.

5.x: See the after-sales service outlets of the bidding documents for details.

6. Installation and debugging: According to the installation and debugging of goods, the installation scheme is formulated, and the installation and debugging are carried out according to the predetermined scheme and the actual needs of users. 、

7. Information: The installation is completed, the necessary documents and all the information about this project.

Fourth, preferential terms.

During the warranty period of the equipment products, our company will make use of the licensed time (holidays) to carry out regular inspection of the products at least four times a year, so as to solve the problems in time and let customers worry.

Official Seal of Bidder: XXXXX Equipment Co., Ltd.

Signature of authorized representative:

Based on the principle of "reputation first, honesty first", XXXXX Medical Device Co., Ltd. has made the following service commitments:

1, XXXXX company will provide information consultation, publicity color pages, technical guidance and training on the use and operation of the products sold;

2. The disposable sanitary products sold by the company are not artificially damaged and will be replaced due to quality problems;

3. After receiving the purchase call, our company will respond within 24 hours, and deliver the goods as soon as possible without special irresistible reasons, and actively provide convenient and fast quality services;

4. Company service telephone number: 0XX-34XXXXXXXXXX.

Medical instruments ltd

20xx year x month x day