Issued the "Labor and Personnel Dispute Arbitration Service Specification"

Issued the "Labor and Personnel Dispute Arbitration Service Specification"

Wenzhou City, Zhejiang Province issued the provincial-level local standard "Labor and Personnel Dispute Arbitration Service Specification" in the field of labor arbitration.

First, unify the construction of workplace facilities and improve the level of management services.

The Standard puts forward clear requirements for the infrastructure of arbitration service places, including the hardware requirements of case handling equipment, the basic equipment of convenience facilities and the functional requirements of information facilities. Refine the regional division of service places such as reception places and case handling places, optimize and adjust the regions according to the actual situation of arbitration institutions in various parts of Zhejiang, and require service projects and management systems to be on the wall. At the same time, guided by the actual needs of the clients, the mother-infant lounge and psychological consultation room will be included in the construction of service facilities, making the service more humanized and beneficial to the people.

The second is to quantify the training index of arbitration team and improve the service ability of personnel.

According to the personnel structure and management of labor and personnel dispute arbitration institutions in Zhejiang Province, this standard combs and refines the professional quality, ability, training and service etiquette that arbitrators and case-handling assistants should have. By standardizing the professional requirements and service requirements of staff, the service ability of staff can be further improved. Quantitative indicators such as arbitrator's case-handling seminar, annual training hours and case-handling assistant's special business training can help new arbitration case-handling personnel to quickly get through the novice period and avoid "green and yellow" due to personnel adjustment.

The third is to standardize the service process of case handling and improve the quality and efficiency of arbitration.

This standard refines the service process of handling labor arbitration cases, strengthens the implementation standard, and clearly stipulates the service items and requirements such as consultation reception, legal aid, pre-case mediation service and case acceptance. Form an arbitration service standard that is effectively connected with the Rules for Arbitration of Labor and Personnel Disputes, and solve the differences in professional level and service awareness of staff. In addition, from the perspective of workers and employers, combined with the requirements of digital reform and labor arbitration service in Zhejiang Province, the characteristics of arbitration service in Zhejiang Province are summarized and refined, and the reform achievements such as factor-based case handling mode, "internet plus" mediation arbitration and "fast work-related injury arbitration" are integrated into service matters, which enriches the content of arbitration service and enhances the people's recognition and sense of gain.