Self-evaluation of residential property management personnel

Self-evaluation is an individual's self-summary of his study or work life for a period of time. Self-evaluation can make us more efficient. Let's write a self-evaluation for ourselves. How to write self-evaluation correctly? The following is a sample essay (5 general essays) on self-evaluation of residential property managers that I collected for you, for reference only, and I hope it will help you.

Self-evaluation of the residential property manager 1 During my work, under the leadership of the leaders and in combination with the actual situation of the residential area, I worked hard, worked diligently, coordinated all parties and served well, and completed all the work and set goals throughout the year. Now my self-evaluation is as follows:

First, regulate order.

The post responsibilities of the management office are on the wall, the office area is clean and tidy, and all work logs and documents are clear and complete. There is a perfect meeting record, and the completion rate of the work arranged by the meeting is xx. A perfect file management system has been established, and all kinds of documents collected, such as data and drawings, are classified and filed completely, with a retrieval catalogue, and the file execution rate reaches xx. At the same time, the management office has initially implemented computerized management, and all kinds of contact letters, notices and reports are archived in the computer and can be consulted at any time.

Second, standardize services.

The management office firmly establishes the service concept, and employees are responsible for and try their best to carry out various management services in accordance with the company's regulations. The company evaluates our office every month, as well as individuals, and has a high evaluation of our management quality. The community has set up a service center and a 24-hour service reception telephone. Handle the service demands, suggestions, inquiries and complaints of the owners (residents) in a timely manner; The effective complaint handling rate of the owner is xx, and the return visit rate of the owner (resident) service demand is above xx. At the same time, our department actively coordinates the relationship with the engineering department, the sales department and the owner; And from the company's interests, handle all kinds of affairs. The management office has a clear implementation plan and stage (monthly, quarterly and annual) work plan to improve the quality of management services; The completion rate of work plan is above xx, and the qualified rate of unqualified service rectification is xx. In the Mid-Autumn Festival, our office and developers successfully held a friendship meeting between owners and customers, which promoted the friendship between property and developers and owners. In the case of low occupancy rate of owners, other community cultural activities have not been carried out to reduce costs.

Third, management and maintenance are in place in time.

The management office arranges administrators and security personnel to patrol and maintain the community every day to ensure that the appearance of the house is clean and tidy, and the wall between the external wall and the stairs is basically free of stains. When the occupancy rate of the corridor of the apartment building is very low, the management office arranges the cleaning staff to clean it twice a month to ensure the hygiene of the stairs, and there is no scribbling or scribbling in public areas. For the houses being renovated, the owners and tenants should be urged to decorate in strict accordance with the house decoration regulations, so that the decoration agreement, decoration application form and decoration registration certificate are complete, and violations should be prevented.

Strictly keep complete daily inspection records, and promptly discourage and report the phenomenon of unauthorized construction, unauthorized change of housing use and damage to housing safety in violation of planning, and have relevant records. The management office actively contacts the construction unit to maintain the problems reflected by the owners to the property, so as to prevent the owners of the renovated community from leaking their houses. At the same time, actively communicate and coordinate with the owner, feedback the owner's maintenance requirements and ideas to the developer's on-site person in charge, and reach a unified opinion with the owner. In addition, we also strengthened the on-site management of the construction party, the accounting of a small amount of works, the inspection and supervision of the construction plan, and the construction safety management of the on-site personnel. When the construction team carries out maintenance, the security guard actively asks the construction personnel to close the doors and windows after the maintenance is completed, and can leave the site after cleaning up the site, thus standardizing the management of the maintenance site.

At work, I will keep abreast of the industry trends, strengthen the study of professional knowledge, expand my knowledge and improve my knowledge structure. Diligent thinking, develop the habit of independent thinking, enhance the flexibility of thinking, increase the breadth and depth of thinking, and give full play to creativity. We should be good at summing up, summarizing the contents revised by the leaders, finding out our own gaps and deficiencies, and improving ourselves in summing up.

In life, I am serious. With my enthusiasm, kindness, honesty and perseverance, I will play my role on the big stage of life and realize my life value!

Self-evaluation of residential property management personnel 20xx years' work hurried by among all the staff, and it was too late to wait for us to turn back. 20xx year-round work is an important and crucial year for the company to seek development. Years ago, the company put forward the business philosophy of "grasping the target, focusing on profit, doing everything possible to generate income, doing everything possible to serve customers and participating in market competition in time", which made the management office realize the cruelty of competition under the market economy system. It is an earlier development project of the group company. All kinds of public facilities are in the aging stage, and some aging facilities must be replaced. This will increase the difficulty of management and the cost of daily maintenance. In order to keep up with the pace of the company and bear the baptism of the market economy competition mechanism.

At the beginning of 20xx, the Home Management Office formulated the working goal of "orderly management, standardized service, brand building and efficiency improvement". All staff of the management office earnestly follow this principle, and Qi Xin makes concerted efforts to forge ahead, actively seek new profit growth points and provide all kinds of paid services. With the unremitting efforts of all the staff, all the work of xx has made breakthrough substantive progress, laying a solid foundation for the greater development of xx management office and creating a good foundation. In order to sum up experience, find the gap, plan the prospect, and push the work of xx to a new level, the work of XX is summarized as follows:

First, actively carry out various business activities to improve economic efficiency.

In the 20xx years' work, the management office has made great efforts in cost control, which enabled the management office to break through zero profit for the first time and create hard-won economic profits. After the 20xx year's work was launched in an all-round way, in order to seek greater profit growth points, the management office called all employees to analyze and brainstorm ideas under the framework of the company's goals and business ideas, and formulate business projects suitable for their own development according to the actual situation of the community. In the first half of the year, all members of the management office actively carried out various paid business service activities. Such as "home cleaning service; Children pick up and drop off; Housing agency and other paid services. All staff use their rest time to work overtime and carry out various paid services. All the staff in the family ***9 people carry out various business activities under the premise of ensuring the normal living order of the community. All the staff of the management office, regardless of gains and losses, use their rest time to carry out various paid services. Do household cleaning, cleaning can not be done, security personnel to assist. Even the night shift staff have to take half a day to help. 20xx 1 month is the peak period of housekeeping. In order to let the management office make full use of this precious time to create profits, on the premise of ensuring the normal work of the community, the housekeeping service is taken four times a day, so all members of the management office are creating profits every minute. No pains, no gains. As of June 10, the housing management office has generated a paid service profit of 10028 yuan, which has created certain economic value for the company.

Second, win new profit growth points with efficient and high-quality services.

This is an early project of the group company. The residential area is small, although the occupancy rate is high, but the household resources are not very rich. After several years of running-in with the owners, the property management company has formed a relatively mature management and operation mode. Owners have also recognized the property management company, but due to the small area, low fees and insufficient funds for property management, it is impossible to guarantee the normal operation of property management. According to this situation, the management office adjusts its working ideas in the 20xx annual work, while ensuring the stability of all work in the community, it uses existing resources to win new profit growth points, and makes up for the losses caused by the small management area by adding new points; On the other hand, it has been running in a relatively stable management mode. In the relative property management activities, highlighting the service mode of owner first only requires the brand not to pay attention to profit. Xx years, the company's overall thinking adjustment. As a management office, we should maintain the stability of all the work of property management and create corresponding profits. In view of this situation, the management office innovates based on the existing management service mode, and the management fee is raised by service, so that the owners can feel the value-added services provided by the property, which is convenient for the management office to adjust the fees in time. After the work in the first half of xx, the management office raised the property management service fee to 0. 13 yuan per square meter on the original basis. In this case, we need to win the owner's approval for the increase in cost with better service. After difficult explanation and communication, the management office finally raised the property management service fee to the highest standard in the national standard in July, which made the management office produce a new economic growth point.

Third, increase revenue and reduce expenditure, reduce costs and improve efficiency.

1. Strengthen the collection of various fees. In view of the fact that property management is a service industry with high investment, high cost and low return. To ensure that the work of the management office continues normally, it is necessary to control the various expenses of property management and ensure that it is collected in full and on time. By the end of June 1 1, the charging rate of the management office had reached over 98%.

2. Strictly save and reduce costs. This year, all the staff of the management office will carry forward the fine tradition of 20xx and always establish the awareness of cost saving. Strictly control the expenditure of various management expenses to minimize the expenditure of various expenses. By the end of June 1 1, the unexpended expenditure was 28,243 yuan less than that in the same period. Through the sweat of all the staff in the management office, the work in the first half of the year was solid and fruitful. By the end of 1 1, the completion rate of income target has reached 124%, and the profit has reached 56,336 yuan. How to carry out the work in xx, and whether this good development momentum can be maintained? Below I will elaborate on the implementation plan and work objectives of the management office in the second half of the year.

First, consolidate the new profit growth point in xx.

In xx, the housing management office raised the property management fee and garbage disposal fee. In xx, the management office will focus on the collection and explanation of property management fees.

Second, further seek new business projects, break through the routine, develop externally and radiate the surrounding areas.

Xx years' work practice has proved that it is effective to develop a variety of business ideas. In the work of xx years, we will be more open on the existing basis, break through the routines of various business activities, not limited to the community, and develop horizontally. Use existing resources to create every profit.

Three, improve management, people-oriented, steady development

People can create everything, and the management office will strengthen management in xx years' work, improve the overall quality and cohesion of employees, carry out all work with people as the foundation, and make all employees of the management office move forward in a proactive direction in the process of managing services. A sweat, a harvest, all the staff of the management office are unknown and conscientious, but also accumulate profits and customer satisfaction. Although I have made some achievements in xx, I can't relax my work in xx. We believe that under the correct leadership of the company's leaders at all levels, the management office will write a new chapter in xx's work.

The self-evaluation of residential property management personnel has passed so quickly. In a blink of an eye, the first half of 20xx has passed. Under the correct leadership of the branch, I worked hard and diligently to do a good job in logistics according to the company's work spirit and work deployment, and completed various tasks and achieved good results. Now I will summarize the work of 20xx in the first half of the year as follows:

First, do a good job in property management.

I pay the property management fee, water and electricity fee and greening fee of Fortune Plaza, Yangcheng International Trade Center and canteen on time every month, change the gate password regularly and notify the ministries in time. Regularly check the fire control work of all departments to eliminate fire hazards and create a good working environment for the branch.

Two, do a good job in the management of fixed assets and low-value consumables.

I strengthen the management of fixed assets and low-value consumables, do a good job in relevant examination and approval, determine the custodian, and check with financial personnel regularly to ensure that there are many fixed assets and low-value consumables. I do a good job of scrapping fixed assets according to the regulations, find three qualified companies to evaluate the quotation, and determine one company to sign a confidentiality contract and report it to the group for safekeeping.

Third, earnestly manage spare parts and office supplies.

Understand the inventory situation of spare parts and office supplies in time, submit supplementary plans in time, register spare parts in time after purchasing, go through the formalities of leaving the warehouse, take stock once a month and make monthly inventory statistics.

Fourth, do a good job in canteen management to ensure that employees have enough to eat.

Since the end of last year, I rented a house near the company, renovated it into a canteen, and issued a customized IC card to every employee to ensure that the employees ate. In canteen management, we should focus on three aspects: First, according to the requirements of company leaders, we should make more efforts in service attitude and food quality, so as to achieve three meals a day, with more than six varieties of staple food, two meat dishes and palatable soup for each staple food, so that employees can eat nutritionally satisfied. Second, food hygiene and safety must be strictly controlled. Every canteen staff should have a physical examination every year, and those who fail the physical examination are not allowed to take up their posts. The canteen staff are required to implement the Food Hygiene Law, do a good job in food hygiene, tableware "one washing, two flushing and three disinfection", clean the desk as needed, and clean the kitchen once a week to ensure food hygiene and avoid food safety accidents. Third, do a good job of accounting for meals and welfare expenses. The punch-in amount for breakfast, lunch and dinner is15 yuan, 0 yuan, 20 yuan for Chinese food and dinner. According to the food purchased in the canteen in July, 17738.8 yuan, there are 29 people in the company, and each person has a meal. For breakfast, 2.8 yuan, Chinese food 1 1.2 yuan, and for dinner, 5.6 yuan actually has three meals of 6000 yuan. According to the principle of equivalent replacement, each person inputs the virtual amount 1000 yuan per month, and the accumulated amount per person per month is used as the calculation basis according to the above meal label and the actual number of meals. According to the calculated ratio multiplied by the actual cost of buying food in the canteen in the current month, it is the cost of personal consumption in the current month, and the cost and average excess amount increase or decrease accordingly in welfare distribution.

In the first half of 20xx, I worked hard. Although I have completed the task and achieved good results, there are still some shortcomings, mainly because some work is not done in place, work planning and refinement are not enough, and work enthusiasm and initiative are not strong, which has affected the work to some extent. In the second half of 20xx, I will strengthen my study, improve my logistics business management level, further improve logistics management according to the work requirements of company leaders, strive for greater achievements, and make my due efforts and contributions to the development of the company.

Under the direct leadership of the company, our department conscientiously implemented the spirit of the company's instructions and successfully completed various tasks. The work summary of our department 10 and the work arrangement report for next month are as follows:

I. Completion of tasks in the current month

1, strictly implement the personnel and vehicle access management system. /kloc-since October, our work has focused on safety, strictly checking foreign personnel and vehicles, implementing the system, and adhering to the principle that unlicensed personnel and vehicles are strictly prohibited from entering our jurisdiction. And strictly shift system, use shift time to evaluate the work, correct and solve the problems found in time, and check the equipment on duty at the same time to avoid property losses.

2. Since 10, the meetings of the employer have been held many times. The security squadron of our department actively cooperated with the arrangement of the venue, moved tables and chairs, and transferred receptionists to assist in the conference support work under the condition of insufficient conference support personnel. This month, * * * guaranteed 20 conferences of different sizes, serving 65,438+0,330 participants.

3. The chairman came to our department to inspect and guide the work, and replaced the monitoring monitor. I actively coordinate, report to the owner and complete the payment.

4. Strengthen the on-the-job training for newcomers, take advantage of morning exercises and late names to train and educate newcomers in manners, working procedures and working methods, and at the same time require veteran comrades to care about newcomers in their lives and actively impart experience in their work, so that newcomers can quickly integrate into our family.

/kloc-in October, there were many newly paid vehicles in the parking lot of our department. On the one hand, the personnel on duty are required to be familiar with the newly paid vehicles as soon as possible, master the vehicle dynamics, and urge the parking lot managers to patrol irregularly to ensure the safety of the parking lot. On the other hand, the personnel on duty are required to seriously implement the vehicle access management system, adhere to the principle, strictly control the vehicle access, and ensure the orderly parking lot.

6. Our department actively cooperated with the branch logistics station to register the loose tiles in the floor, which eliminated the potential safety hazard and ensured the normal development of other work.

7. Our department used the weekend time to organize security guards to clean the hall canopy, and cooperated with the housekeeping department of the branch company to clean the staff dining room, clean the floor and wipe the articles, thus creating a clean and hygienic dining environment for diners.

8. In view of the current situation of high mobility of personnel, our department actively communicates with employees, understands the ideological trends of employees, cares about their amateur cultural life, and strives to create a warm and positive living environment, stabilize personnel's thoughts and stabilize the team.

Second, the next work plan

(A), work objectives

1. Seriously study, understand and fully implement the company's series of instructions and decision-making arrangements, and complete various tasks.

2. Improve the work of the department and cultivate a security team with strict discipline and excellent style.

3. Communicate, coordinate and assist with the company and employers in all work.

(2), the main work plan measures

1. Improve employees' post image, safety awareness and service awareness through on-the-job training.

2. Strengthen the inspection and monitoring of the surrounding environment of the office building to improve the safety factor of the surrounding environment.

3. Supervise the owner to rectify the existing problems, and track and deal with the existing problems.

4, do a good job of inspection, especially for key parts, strengthen the inspection at night.

5. Strengthen parking lot management, improve employees' initiative awareness, and guide vehicles to avoid scratching and occupying roads.

6. Cooperate with the control department of the Human Resources Department to recruit workers, do a good job in team building, and build a stable and United security team with high quality, outstanding job skills and strong sense of responsibility to ensure safety.

Summarize the shortcomings of each work in 10, strengthen the management, education and training of departmental work, work discipline, job responsibilities and job skills, fully mobilize the enthusiasm and initiative of team members, enhance their work consciousness and sense of responsibility, and make all employees devote themselves to their work wholeheartedly.

After 5-20xx years of self-assessment, with the support and help of company leaders and departments, and with the joint efforts of my colleague Qi Xin, I successfully completed the functional work of each department according to the company's requirements and deployment. Through one year's study and work, the working mode has made a new breakthrough and the working mode has changed greatly. The work of the Property Management Department in the past year is summarized as follows:

First, the daily management of the management office.

Since the company implemented the "three decisions" and the sub-management office, this has become a brand-new field of our work. The property management department is an important window department of the company's residential property service image, a daily maintenance, management and service organization under the leadership of the general manager's office, and a guarantee department to promote all work to the company's established goals. The work of the management office mainly includes daily complaint handling, fee leasing, infrastructure equipment maintenance, environmental sanitation, greening maintenance, water and electricity maintenance and security. There are manuscript processing, file management, manuscript approval and delivery, meeting arrangement, study and training, inspection by higher authorities, visits from other units, guidance, etc. In the face of a large number of complicated and trivial daily work, we have strengthened our work consciousness, paid attention to speeding up the pace of work, improving work efficiency, calmly handling various affairs, and strived to be comprehensive, accurate and moderate, avoiding omissions and mistakes. So far, we have basically achieved all our goals.

Second, the daily complaint handling and maintenance work

1, handling complaints. In the whole year, * * * accepted a total of 1432 complaints, handled 1420 complaints and was processing 12 complaints, with a handling rate of 99%. Among them, there were 647 complaints about water and electricity, 49 complaints about house maintenance1piece, 30 complaints about security doors and unit doors1piece, and 64 complaints1piece.

In the whole year, the complaints mainly focused on 1, 2, 10, 16# roof building residents leaking water, the owners of buildings 2 and 7 complained that the construction noise of building 3 disturbed people, and the owners of buildings14 complained that the hotel room played mahjong at night and there was no roof garden. The owners of buildings 16 and 17 complained about the cooking fume and noise of the hotel, and buildings 18 complained about the noise of the kindergarten and the cooking fume. Most of them have been dealt with, but the owner of 18# building reported that the lampblack and noise in the kindergarten still exist. After coordination with the person in charge of the kindergarten, the kitchen has been relocated and has been significantly improved.

2, charging work. The annual fee collection work was successfully completed. Except for a few owners who refused to pay for some reason and the property was vacant, all the fees receivable have been recovered. The leasing work is also completed according to the quality and quantity, which can maximize the use of resources, try to revitalize funds and generate income for the company.

3. Daily maintenance. This year, according to the work plan made by the company at the beginning of the year, the maintenance, environmental sanitation and greening of basic equipment and facilities such as _ _, Xinxing Garden, Cuizhu Garden, Xiangzhou Garden and base camp have been successfully completed.

4. Environmental sanitation. In terms of maintaining landscaping, cleanliness and hygiene, we constantly improve and change management methods, and try our best to make landscaping intact, clean and tidy. There are no green pests, no deaths and no plant diseases in the area all year round, creating a comfortable and warm home for the residents in the area. Our company won the title of advanced unit of Ivy in Hecheng District.

5. Water and electricity maintenance. Mainly in _ _ _ area, hydropower maintenance and daily management of 35 buildings including Xiangzhou Garden, Xinxing Garden, Cuizhu Garden, Group Company Headquarters, Hutian Garden and Shengzi Warehouse; The annual average monthly loss rate of hydropower is 2.2-2.8%, which is strictly controlled within the allowable range; Four power distribution rooms, five elevators, two high-rise booster pumps and fire-fighting facilities in the jurisdiction are operating normally, and no safety accidents have occurred.

6. Decoration management. According to the work arrangement and plan at the beginning of the year, the decoration management has gradually entered the formal track this year. The new decoration service agreement and management regulations compiled by the company have been implemented, which reasonably blocked the loopholes in the previous imperfect decoration management, implemented the daily patrol registration system, and handled the problems in time when found. The phenomenon of illegal decoration has been significantly reduced and declined, and there have been no safety accidents and major complaints caused by violations.

7. Safety management. This year, the safety work is generally good, and no fire or robbery accidents have occurred in the area. However, in the second half of the year, a car was stolen. Fortunately, the case was solved and the stolen vehicle was recovered. Therefore, there should be no negligence, paralysis and luck in safety work, and more efforts should be made in the access management of foreign personnel and vehicles to avoid similar or more serious accidents.

Third, strengthen study and improve professional level.

Because I feel the burden of this department, and there is a certain distance between the knowledge, ability and experience of some employees in the office and their posts, I have never dared to treat it lightly. I ask all employees to strengthen their professional knowledge, learn from books, learn from leaders around them and learn from colleagues, so I obviously feel that there has been some progress this year.

Through continuous learning and accumulation of experience and knowledge, everyone has a certain working foundation and can deal with various problems in daily work. After one year's training, their organizational management ability, comprehensive analysis ability, coordination ability and written and oral expression ability have been greatly improved, which ensures the normal operation of all work, can treat all tasks with a correct attitude, love their jobs, and strive to implement them in practical work. Actively improve their professional quality, strive for initiative in work, have a strong sense of professionalism and responsibility, and strive to improve work efficiency and quality.

Four. Existing problems and future efforts

Over the past year, our employees have been able to work conscientiously and creatively, and have made some achievements, but there are also some problems and deficiencies, mainly in the following aspects:

First, most employees of the management office are not property professionals, and a lot of work is done while groping, so that sometimes they can't do it with ease, and the work efficiency needs to be further improved;

Second, some work is not detailed enough, and some work coordination is not in place;

Third, the theoretical level of relevant majors is not suitable for the requirements of the company's work;

Fourthly, with more and more vehicles, the roads in residential areas are full of vehicles, which brings great safety hazards to pedestrians and vehicles. The main reason is the serious water leakage in the central underground parking lot. * * * Parking space 125, of which 53 parking spaces are leaking, and the owner is unwilling to stop.

Fifth, the hydropower losses in the base camp, Xinxing Garden and Cuizhuyuan are serious, mainly due to the aging and corrosion of pipelines and instruments, and the lax management of daily inspection, which leads to serious theft, leakage, running, leakage and dripping;

Sixth, at this stage, many property infrastructures under our jurisdiction have passed the warranty period, and the expenses incurred are now borne by property, real estate and engineering companies;

Seventh, at present, the property management fees of Cuizhu Garden and Xinxing Garden under our jurisdiction are relatively high, and there are losses, mainly due to the small scale of the property and the relatively large investment in human and material resources. This kind of property is also an obstacle to the company's benefit growth, which is not conducive to the company's development.

In the new year, we should focus on improving the professional management, service knowledge and work level of property management, and make contributions to the development and growth of the company.