How does the Human Resources and Social Security Bureau change its style?

The labor and social security department is an important people's livelihood department of the government. The main task of the people's livelihood department is service. The key to good service is style. Since the beginning of this year, the Ningjin County Human Resources and Social Security Bureau has adhered to the people-oriented and mass satisfaction as the standard, comprehensively strengthened the construction of ideological style, vigorously promoted the standardization of administrative services, actively cultivated an agency culture with the characteristics of the social security department, and strived to build "integrity" "Social Security" guides all cadres and workers to provide high-quality services to the people with responsibility and sincerity, and effectively promotes the improvement of the overall level and overall image of social security work.

Strengthen ideological style and strive to cure mediocrity and laziness.

The labor and social security department is responsible for many tasks such as employment and social security, involving specific work such as policy implementation, fund allocation, and subsidy disbursement. The stall is large, has many functions, covers a wide range of powers, and has complicated operating procedures. It is crucial to strengthen basic capacity building. The first is to troubleshoot problems and find deficiencies. Persist in sounding the alarm to prevent the slightest change, hold regular "style construction symposiums", invite experts to give special lectures, and focus on studying the content of the "Eight Prohibitions". Combined with their own positions, each comrade will investigate outstanding problems in thinking, work, and style, and Hold an organizational life meeting, and leaders in charge will put forward rectification suggestions one by one, which will help improve the ideological realm and raise the work benchmark. The second is to open up the road of speech and "open the door to receive advice." At the beginning of the year, the "I Suggestions and Suggestions for Labor Security Work" campaign was launched on a global scale, extensively soliciting opinions and suggestions from all employees on the work, and sorting out and adopting more than 30 opinions and suggestions from various aspects such as systems, learning, assessment, and services. strip. By listening to the suggestions of the masses, brainstorming, accumulating positive energy, and forming a synergy for work. The third is to focus on learning and improve awareness. The establishment of a Saturday learning system has enabled all cadres and workers to unify their thinking and improve their understanding by focusing on learning new business knowledge, new laws and regulations, and new regulations on anti-corruption and promoting integrity.

Vigorously promote the standardization of administrative services and build an honest and convenient service system

Adhere to the implementation of administrative service standards as an important starting point for optimizing the service environment, improving service efficiency, and improving service quality, and improve services level, and strive to create a high-quality service window. The first is to streamline the handling process. The "process reengineering project" was implemented, and each department reorganized the business process, clarified the service processing conditions, procedures, time limits, standards and supervision channels, comprehensively implemented one-stop office, one-window acceptance, and one-stop service, and streamlined procedures to the greatest extent. Shortening the time limit greatly facilitates the masses. Our bureau took the lead in setting up a collection center in the city, so that all fund receipts and expenditures can be operated on one platform. It not only realizes the use of "ruthless computers" to control the "sentient human brain", but also allows the masses to run less and get things done faster. , more satisfied. The second is honest service. We have launched the "345" standardized service action: "Three Standards" - standardizing office signs, standardizing staff appearance, and standardizing office service environment; "Four Goods" - speaking every sentence well, answering every phone call, and waiting for every call. Treat every customer well and patiently explain every policy; "Five Don'ts" - don't let service recipients be left out in my place, don't let work mistakes happen in my place, don't let work matters be delayed because of me, and don't let bad habits Appear here and do not let the image of the labor and social security department be damaged because of me. The third is to focus on establishing rules and regulations and establishing long-term mechanisms. In accordance with the principle of effectiveness, the "Organization Management System" has been further revised and improved, starting from 18 links such as integrity and diligence, attendance management, financial management, vehicle management, and standardized services, to promote the standardized and orderly operation of the agency's work, forming a system based on A good pattern of systems managing people and affairs.

"Send warmth and policies" to make the service recipients feel the warmth

Most of the service recipients of the social security department are vulnerable groups. The key to the effectiveness of the inspection work lies in the evaluation of the people . We carried out the "Sending Warmth and Policies" campaign, visited people in need, held face-to-face conversations, listened to the opinions and suggestions of people in need, sent more than 1,000 "Integrity Service" leaflets to the people, and carefully explained relevant policies. Really integrate proactive service awareness into daily work, and put forward the service concept of "things within the scope of responsibility are handled immediately, things outside the scope of responsibility are assisted, and things that cannot be done are told what to do" to satisfy service recipients. Guide cadres and workers to effectively enhance their service awareness, improve their work style, and improve service levels, and strive to provide quality services to the people, thereby passing on the warmth of the party and the government to thousands of households.