Property customer service schedule for the second half of the year

Time passes like a blink of an eye. There are new opportunities and challenges ahead. Let's learn to write a plan together. What kind of plan is a good plan? The following is the schedule of property personnel for the second half of the year, which I carefully arranged for you, hoping to help you.

Schedule of Property Personnel for the Second Half of the Year 1

Looking back on the work in the first half of the year, we encountered many difficulties. In the face of these difficulties, we also showed that we were not foresighted of unexpected events and paid insufficient attention to details when dealing with specific affairs. The work requirements in the second half of the year and in the future will be higher and more difficult, which puts forward new and higher requirements for our work. We must face up to the reality and admit the difficulties, but we are not afraid of them. We will face up to difficulties and do a good job. Specifically, it is necessary to achieve "three re-innovations", "two major improvements" and finally achieve "three aspects of satisfaction". That is, innovate again in ideas, work quality and work methods; Great improvement in work performance and great improvement in self-image; Finally, we can satisfy the company leaders, the owners and the employees. In the future work, we will conscientiously sum up the experience and lessons, find the reasons from ourselves, strengthen the construction of management team and staff team, continuously improve the management level and staff quality, and build this team of property management department into an excellent team with strong comprehensive ability and high management level.

in 2__ _, with the care and support of leaders at all levels and all colleagues in the provincial branch, Zhongzhi Company completed the preparatory work and successfully opened its business. It also achieved good results in business development, occupied a certain market share, and successfully completed various tasks and indicators assigned by the provincial company. On this basis, the company summarized its work experience for 2 _ _ years and formulated the following work plan in combination with the actual situation in the region:

1. Underwriting is the source of insurance company's operation, the important basis of risk management and control, and the basic guarantee of insurance company's survival. Therefore, in the year of 2__, the company will pay close attention to business management and improve its risk management and control capabilities.

1. Review underwriting business in time, control underwriting risk by using risk management technology and pricing system, determine underwriting rate and ensure underwriting quality. Conduct a preliminary examination of the business to be underwritten beyond the company's authority, sign an opinion and report it to the examination and approval to ensure the strict underwriting of such business.

2. strengthen the management of the information technology department, improve the processing platform of various types of insurance business, establish a perfect underwriting basic database through the construction and use of electronic underwriting business processing system, and compile relevant reports and underwriting analysis. At the same time, do a good job in market research, and regularly prepare medium and long-term business plans.

3. Establish and improve the risk assessment system for major target businesses and special risk businesses to ensure reasonable risk control. At the same time, according to the risk situation of businesses, implement relevant reinsurance or reinsurance management regulations to ensure reasonable diversification of underwriting risks.

4. Strengthen the underwriting and underwriting norms, strictly implement the terms and rates system, master the operation of the new core business system, and conduct comprehensive and systematic training for the underwriting and underwriting personnel of China Branch, so as to improve their comprehensive business skills and quality and provide a good guarantee for the company's business development.

second, improve the quality of customer service and build a first-class customer service platform.

with the increasing number of competitors in the insurance market, all insurance companies have stepped up their competition in the market business, and the insurance companies are not engaged in tangible products, but in services to avoid risks or venture capital. Therefore, it is extremely important to build a high-quality customer service platform. When service has become the core content and the values of insurance companies, customer service has become a service culture with a unique concept. After 2__ years' efforts, our company has occupied a certain share in the market, and also has a large customer base. With the continuous development of business, the importance of customer service will be particularly prominent. Therefore, in 2__ years, Zhongzhi will strictly standardize customer service and put the first-class customer service management platform into use and implementation.

1. establish and improve the voice service system, increase the publicity of the hotline, and push the hotline to the society in various forms, so that many customers can fully understand the powerful supporting functions of the company's voice service system, so as to improve their own market competitiveness and maximize customer satisfaction.

2. strengthen the training of customer service personnel, improve their comprehensive skills and quality, strictly adhere to the service tenet of "enthusiasm, thoughtfulness, high quality and high efficiency", adhere to the principle of "initiative, quickness, accuracy and reasonableness", and do a good job in receiving, reporting, surveying and determining damages, explaining terms, and making claims and complaints in strict accordance with post responsibilities and business operation procedures.

3. With the central branch as the center, a full-time and part-time branch will be established to cover the whole region. At the beginning, China Branch will set up three full-time survey and loss assessment personnel, and at the same time, they will be matched with part-time personnel to survey together, so as to improve the overall quality of the business personnel of China Branch, effectively improve the quality of survey and loss assessment claims, and achieve accurate survey, reasonable loss assessment and fast claims settlement.

4. Complete the extension work of two service organizations, Marketing Service Department and yy Marketing Service Department, before June, 2__. At this point, the construction of service outlets in the whole region is basically perfect, providing efficient and convenient insurance after-sales service for the company's customers.

third, accelerate business development, increase market share, and make the company's insurance brand bigger and stronger.

based on the mid-term premium income of 15.15 million yuan in 2 years, the proportion of various types of insurance is: motor vehicle insurance 85%, non-auto insurance 1% and personal insurance 5%. In the year of 2__, the central branch company drew up a business development plan to realize the annual premium income of 15.15 million yuan, and the proportion of various types of insurance is planned to be 75% for motor vehicle insurance, 15% for non-auto insurance and 1% for personal insurance. The realization of the plan will be completed from the following aspects.

1. Motor vehicle insurance is the most important business of our company. Therefore, it is still the focus of our work to vigorously develop motor vehicle insurance business, give full play to the company's auto insurance advantages, and fight the tough battle of auto insurance business. In 2 years, we should consolidate old customers and win new customers in auto insurance business, focusing on developing fleet business and underwriting new car business, so as to achieve a new level of auto insurance business.

2. Do a good job in the exhibition of non-auto insurance, choose to visit some large and medium-sized enterprises, focus on public relations for enterprises with good benefits and low risks, establish good relations with enterprises, and strive to underwrite property, personnel and vehicles in a package. At the same time, we should also do a good job in the market development of non-auto insurance benefits, and strive to form a new pattern in the development of non-auto insurance business in the next 2 years.

3. Actively do a good job in agency business with banks. In October of 2__, our company has signed part-time agency cooperation agreements with China Bank, China Construction Bank, China Industrial and Commercial Bank, China Agricultural Bank and Fujian Industrial Bank through active efforts. In 2__ _, we should concentrate on strengthening business communication with major banks, so that banks can fully understand the brand and advantages of China Insurance, strive to increase the support and policy inclination of banks in agency business, and strive for new breakthroughs in bank agency business.

In the new year, although the competition in the market will be more intense, with the correct leadership of provincial companies, China Branch will open up new ideas, strive for progress, create new achievements, and strive to make the company's insurance business bigger and stronger.

schedule for property personnel in the second half of the year 2

1. Support the work of provincial-level physics associations and send them to the door

The "Training Course for Property Management Cadres in Colleges and Universities in Guangdong Province" was successfully held in Qingyuan, Guangdong on January 8-1, 2. The training course has been strongly supported by universities and property management enterprises in the province, and 21 students from all over the province have participated in this training course. Liu Deming, Secretary-General of the Institute of Physical Education, gave a lecture entitled "Interpretation of the Application of Property Management Policies and Regulations in Colleges and Universities".

On May 19th, Beijing Physical Education Committee held a special training, and 33 front-line technicians from 62 universities participated in the training. The training was sponsored by the School Logistics Department of the Municipal Education Commission and the Municipal University Logistics Research Association, and was undertaken by the Apartment Committee of the Beijing University Logistics Research Association and the Beijing School Logistics Affairs Center. Liu Deming, Secretary General of the Institute of Physical Education, was invited to attend this training activity.

in the second half of the year, Shanxi Institute of Physical Education will carry out the training of logistics professional skills in colleges and universities. The secretariat of the Institute of Physical Education is coordinating the arrangement of teachers and training contents, and further communicating with Shanxi Institute of Physical Education to ensure the training quality.

2. Successfully held the annual meeting of the Institute of Physical Education and the "Campus Property Service Management Innovation Forum"

On January 18th, the 2th annual meeting of the Institute of Physical Education and the "Campus Property Service Management Innovation Forum" was successfully held in Kunming. Zhu Baotong, Vice President of China Education Logistics Association and Director of University Logistics Reform Department of Development Planning Department of Ministry of Education, Li Jiugao, Vice President and Secretary General of China Education Logistics Association, Ye Jiahong, Deputy Director of School Security Logistics Department of Yunnan Education Department, and more than 3 directors and members of the Institute of Physical Education attended the meeting.

Third, successfully hold the "Photo Competition of the Most Beautiful Property Person with Property by Your Side"

In order to strengthen the construction of campus culture, let teachers and students know the hardships of logistics work, write down the beautiful figure of logistics personnel and keep the wonderful moment of work, the Property Management Professional Committee of China Education Logistics Association launched the first "Photo Competition of the Most Beautiful Property Person with Property by Your Side". There are more than 5 photos in this competition, and nearly 1 works have been selected by professionals. The awarding ceremony and the photo exhibition were both completed at the annual meeting of the Institute of Physical Education. Through the photo exhibition, the participants were informed of the elegant demeanor of the most beautiful property owners.

Fourth, strengthen the investigation on the reform of logistics in colleges and universities, and promote the level of property management in colleges and universities

In the first half of this year, the Institute of Physical Education organized staff to visit Lanzhou University, Shanxi University and Zhejiang University for investigation, training and exchange, and discussed the reform and development of property management in colleges and universities, and discussed and exchanged with the schools on the current operation status of logistics services in colleges and universities, the advantages and disadvantages of introducing external service organizations, etc. Liu Deming, Secretary-General of the Institute of Physical Education, introduced the current development of domestic educational logistics, the ideas of company reform and development, and information construction, which provided ideas for the logistics group of colleges and universities in property management and service upgrading.

Other deputy directors and deputy secretaries-general of the Institute of Physics also visited Shandong University, Linyi University, Shandong University of Finance and Economics, Shenyang Agricultural University, Qingdao University, Southern Medical University and other universities.

5. Keep close contact with china property management institute and gain the support of industry associations

This year, the Institute of Physics will communicate with industry associations more actively and maintain good interaction. On the one hand, the "Third National Training Course for Post Teachers of Logistics Facilities and Equipment Management in Colleges and Universities" was jointly held in Hefei with the China Association of Materials. On the other hand, china property management institute officially established a project, led by the Institute of Physical Education of China Education Logistics Association, and set up the editorial board of "Guide to Property Management in Colleges and Universities" to write a book "Guide". In addition, with the help of the national influence of the Institute of Physical Education, the "University Property Management Enterprise Alliance" was established, and more outstanding social enterprises and logistics entities were invited to join in the drafting of the National Campus Property Management Standard.

the third national training course for post teachers of logistics facilities and equipment management in colleges and universities

VI. After the completion of office decoration, the division of labor among all departments was clear

On May 1, the secretariat of the logistics specialty was officially moved to Room 114, 11th floor, Building 2, Lushang Olympic City, Jinan. The secretariat of the logistics specialty consisted of comprehensive service department, member service department and media propaganda department, with clear division of labor and close cooperation among all departments, striving to make the work of the logistics specialty higher level.

VII. Publication of China Campus Property Management Magazine

On May 5th, China Campus Property Management Magazine was officially published and officially released on June 1st. China Campus Property Management, headed by China Education Logistics Association and sponsored by China Education Logistics Association, is an authoritative periodical that comprehensively introduces, displays and discusses the current situation of property reform and development in colleges and universities, with colleges and universities as the "big property" and 2,5 colleges and universities' logistics service enterprises as the main distribution targets. The magazine will give full play to the advantages of authoritative media in the industry, report the latest information in time, analyze industrial policies and discuss industry trends. It is an important carrier to display and enhance the image of the logistics property management industry in colleges and universities, a propaganda position to further enhance industry awareness, and a service platform to further strengthen industry exchanges and enjoy resources. The magazine will be quarterly in 2__, with 3, copies per issue, and it is planned to be changed to bimonthly in 2__.

Schedule for Property Personnel in the Second Half of the Year 3

In the first half of 2 _ _, with the support and leadership of the Development Zone Management Committee and the head office, we have achieved an operating income of 2.3 million yuan so far. In the second half of 2__, we will continue to maintain the good development momentum of the first half, respond to the call of the municipal government to revitalize the industrial base, further increase business investment, strive to introduce more engineering projects, and focus on developing property management business. At the same time, we have to find problems, gaps and shortcomings. For this reason, we have formulated our company's work plan for the second half of 2 years:

1. Overall work objectives

1. Grasp sanitation, improve the quality of road cleaning, and ensure that the environmental sanitation of the development zone is ahead in the city.

second, develop greening to ensure the completion of greening maintenance and greening cleaning tasks assigned by the development zone.

third, actively expand other engineering businesses to improve economic benefits.

fourth, ensure safe production and strengthen safety awareness, especially to ensure the safety of vehicles and the personal safety of road cleaning workers.

5. improve the service consciousness and service concept of all cadres and employees.

VI. Safeguard the legitimate interests of employees, improve their welfare and ensure the stability of the workforce.

VII. Strive to complete the annual operating income of 5.2 million yuan and profit tax of 2, yuan.

VIII. Actively expand new business of property management, and plan to undertake integrated property management of high-speed rail international business district.

second, specific measures

first, strengthen political study, unify ideological understanding, and raise the awareness of all cadres and employees to serve the construction and development of the development zone. Communicate the new situation, new development and new changes in the development zone to employees and stimulate their enthusiasm for work.

second, strengthen the staff's business skills training. In particular, property management personnel, including managers, maintenance personnel, order maintainers (security guards), cleaning staff and other different departments and types of work, should regularly carry out property management knowledge and professional skills training, and regularly carry out fire protection knowledge training; Conduct regular safety education for drivers.

third, continue to implement the contract responsibility system in all departments, and the department head is responsible for all internal affairs of the department.