Pick-up process?

1. Receive the pick-up information and confirm the flight and guest information.

2. Send pick-up information and prepare for information communication and pick-up.

3. Check before driving to ensure that the car is in good condition and clean.

4. Pay attention to the flight information, confirm the arrival time and arrive at the airport in advance.

5. When the flight arrives, take the initiative to contact and greet.

6, thoughtful service, guide customers to get on the bus.

7. Communicate in time to meet customer requirements.

8. Arrive at the destination and do a good job of handover.

Pick-up etiquette

1. After receiving the airport pick-up or flight information, communicate with the department head in time to confirm the information of airport pick-up guests, including the number of airport pick-ups, name (title), gender, contact information, hotel stay, general arrangement after airport pick-up, etc. , so as to prepare vehicles, arrange drivers and plan driving routes.

2. After confirming the information, send the pick-up information to the guests in time to reassure them that the receptionist has made arrangements. At the same time, screenshots of the weather information of the destination city in the past five days will be sent to the guests to let them know about the urban climate change.

3. Pay attention to the flight information at any time, confirm the accurate arrival time of the flight, ask about the road conditions when picking up the plane, plan the route in time to avoid the congested sections, and ensure that you arrive at the airport at least half an hour in advance.

If you are late or can't arrive on time due to force majeure, you need to make a plan in advance to solve it. At the same time, when you can contact the guest's plane by phone, apologize to the guest in time, explain the situation and inform the corresponding solution. Please contact the department in time for special circumstances when picking up the plane.

4. After the plane arrives, call the guests in time to tell them that they have arrived at the airport to wait for the arrival of the guests and where to wait for them, or send a pick-up message "Dear XX leader, I am XXX, the receptionist of XX Company, who is responsible for picking up the plane during your trip. I have arrived at the airport, waiting for you at the XX exit ".

Then take the initiative to observe the arrival passenger flow, you can find the figure of the guest in time and take the initiative to say hello. Please show your pick-up card in a conspicuous position when receiving strangers, so that guests can easily identify it.

5. After receiving the guests, for the familiar guests, take the initiative to take over the large luggage in the hands of the guests (except the carry-on luggage such as briefcases and handbags), guide the guests to the parking place about 1 m away from the front of the customers, and open the doors before arriving at the car, so that the guests can get on the bus and sit down first, and then put the luggage after the guests get on the bus.

For strange guests, first of all, you should confirm your identity and introduce yourself. Then, with the consent of the guest, take the big luggage in the guest's hand and guide the guest to the parking place.

6. The seat behind the co-pilot is the first passenger seat, the seat behind the driver's seat is the second passenger seat, and the seat in the middle of the back row is the third passenger seat. If there is only one guest, a seat (VIP seat) behind the co-pilot will be arranged. If there are two people, the other person will sit behind the driver's seat according to the level. Or sit at will according to the wishes of the guests, without making arrangements.