Is a refund in Pinduoduo considered as sales (will sales decrease after Pinduoduo applies for a refund)?

Pinduoduo platform shopping consumers, after receiving the goods, are far from their expectations. At this time, the consumer communicates with the seller in time for a refund. However, there are also some requirements and skills to learn in the process of returning goods. So, does Pinduoduo only count as a refund? What are the precautions for after-sales work of Pinduoduo Platform? Does Pinduoduo only count sales as a refund? Payments and refunds definitely don't count. Because the order is not completed, it is not a sale. Customers need to place an order, and logistics and transportation confirm the receipt. The total sales volume is not cleared, but the monthly sales volume of products is displayed. On the home page, xxx products are sold monthly, and xxx products are successfully traded. Monthly sales are cleared regularly, usually 1 month is 1 cycle. As a group buying platform, customers should pay attention to sales. If the sales volume is relatively high, they can improve the after-sales work of Pinduoduo platform. What are the precautions? 1, reply must be timely. First of all, the response rate is an important factor affecting the activity of the store newspaper, and all sellers must reply in time. If it has exceeded the reply time, you should reply immediately after reading it, and your attitude must be good, otherwise the buyer will be passive in giving bad reviews. 2. Not afraid of losing money. Sometimes, like food sellers, they all put up propaganda slogans of xx yuan and xx grams. Some real buyers will say whether there is a shortage of weight after receiving the goods. Sometimes, because there is no professional food electronic scale and there is a slight deviation, they will look for the seller's theory; If you don't haggle with the buyer, the theory is useless and you are not afraid of losing. Make up the difference first and apologize to the other party, which will not only get favorable comments, but also make customers become their repeat customers. 3. Take the initiative to contact the buyer to explain the situation. Sometimes, because the package was damaged in transit, the buyer refused. Even if the courier company explained that the goods were not damaged, it called the buyer to apologize at the first time and told the other party to reissue a product for them. Or if you send the wrong goods by mistake and the delivery time is too slow, you should take the initiative to contact the buyers and tell them to reissue one or make up the difference. If a store wants to operate more smoothly on the platform, it must do a good job of service. E-commerce platform, on the one hand, is to fight for product quality, on the other hand, it is also better than service attitude. If the seller's customer service attitude is good and gives consumers a deep impression, you can consider continuing to buy back next time if necessary.