Summary of assistant manager's work in lobby: 5 articles

Summary of Assistant Manager's Work in Lobby 1

The work of the assistant manager in the lobby has always been challenging and diffi

Summary of assistant manager's work in lobby: 5 articles

Summary of Assistant Manager's Work in Lobby 1

The work of the assistant manager in the lobby has always been challenging and difficult, but at the same time, I also think this is one of the related positions in the hotel, which is the biggest exercise for our hotel's related work ability. In the first half year of the assistant manager's work in our hotel lobby, the related problems are basically the same as before, but my work is very different from before, and my assistant manager has made greater progress than usual.

During my work as an assistant manager in the lobby in the first half of the year, my focus was still on handling and solving complaints from various departments of our hotel. As the assistant manager of the lobby, dealing with hotel complaints should be what we are best at in this position, but it is difficult for our assistant manager to solve this problem in the face of complaints from different people and different things.

In the first half of the year, smoking in the hotel lobby and complaints about our hotel rooms were handled the most. Our hotel is a non-smoking area, and guests are not allowed to smoke. We also have a clear notice to remind guests who come to our hotel for consumption. Many guests who come to our hotel will abide by this rule, but a few guests will smoke in the lobby. If persuasion fails, the relevant staff in our hotel lobby will refer the problem to our lobby assistant manager for solution. These useless persuasion guests are generally difficult to solve, so pay special attention to your speaking skills and non-smoking expressions when negotiating.

Secondly, we complain about the room service in our hotel, which usually happens at the front desk. Because the guest room is the department that receives the most guests in our hotel, and it is also the department that is most vulnerable to complaints from guests. Guests who complain about the room usually come directly to the front desk and ask the relevant personnel at the front desk of the hotel to help solve the problem. When I complain about this kind of problem, I will always solve it with our front desk staff, and give the best answer to the problems in room service and the solutions to guest complaints. Although I usually encounter some minor problems during this period, which are easy to solve, I will communicate with the relevant personnel in our hotel room service department to reduce the negative impression of customers on our hotel rooms.

While helping our hotel guests solve problems and safeguard their own interests, as the assistant manager of the lobby, protecting the relevant interests of the hotel is also a key point of our work. Articles in our lobby are often accidentally damaged by guests, most of whom are children. At this time, we will claim compensation from the guests, asking them to maintain and repair the damaged facilities and equipment and compensate the corresponding amount. Secondly, the collection of some hotel pick-up lists is also part of the work. In order to make guests pay their bills in time in our hotel, prevent them from defaulting on their bills and safeguard our property interests, this work is very important.

Summary of Assistant Manager II's Work in Lobby

X months have passed since I worked in the banking industry. This month, we began to rotate the lobby managers more frequently, to see the daily operation of outlets from a more diversified perspective and to be familiar with business processes. As a teller, I began to transform and expand fund marketing while maintaining the advantages of insurance marketing. This month's performance is the initial capital of insurance cooperative marketing of xx million, and the highest single-day record of Qianhai insurance cooperative marketing of xx million. At the same time, this month, I successfully completed the X task of the branch X million regular X million installment X million fund, and the business volume reached XX votes at the earliest. With the deepening of work experience, I began to feel at ease, and I began to get in touch with deeper and deeper things in the workplace, such as how to cooperate with the team and maintain customers more deeply, and how to learn and optimize the process more efficiently. As a teller, how to promote sales more efficiently, as a lobby manager, how to build trust with customers more effectively, how to match assets for customers more professionally, from meeting demand to digging demand to creating demand, etc ... To learn to think and act like real professionals and bankers, this is not a slogan cry, but a long-term battle, which requires step by step efforts and struggle. At the beginning of this battle and growth journey, I am honored to walk with this group of good builders around me!

1, x month work summary

Starting from this month, due to the scale limitation of one-year insurance products and the arrival of bancassurance sales rectification, our Fengle Road Sub-branch began to transform the atmosphere of marketing insurance for all employees into marketing funds and strive to expand new business growth points. From the performance point of view, this transformation has achieved initial results, and the teller distribution and maintenance of xx system customers are also in progress. For the first time, I selected an X-million-asset platinum customer with several connections from my own customer base to make an invitation for asset matching, and asked him to talk it over with the account manager in detail at the outlet before directly handling the business. As a result, on the 28th of this month, he came to our outlet for a combination of X million wealth management and X million money insurance, which not only refreshed my one-day marketing record, but also achieved a win-win situation for customers and outlets. I am deeply encouraged by this small success. With a good start, we can copy and optimize according to this idea and mode. If the direction and method are correct, good results can be obtained through continuous efforts. As the account manager said, customer maintenance is actually a difficult and simple thing. The key is whether you have devoted yourself to every detail of the service, sincerely stand on the customer's side and realize the preservation and appreciation of his assets for your own benefit-as long as the customer trusts you, any business has opportunities for development. Various investment channels of precious metal wealth management products with insurance funds emerge in an endless stream, and there are actually many customers with investment potential. In the environment of product homogeneity, simply comparing revenue products will only dazzle customers, and retaining his heart is the best marketing strategy, which will also test a customer manager's life principle and personality charm. Personally, I'm just a beginner on the banker's road. Although this road is not easy, I can foresee more and more costs, but I will keep my heart and go forward bravely.

Second, thinking outside of X months' work-thinking about grassroots exercise

After working for nine months, I began to worry about whether my growth rate would lag behind those students who worked in joint-stock banks or large foreign companies. Admittedly, there are many benefits of rotating training at the grassroots level in outlets, such as personally understanding the thoughts and actions of grassroots employees, cultivating their intuitive feelings and keen sense of smell about the market and business in the first-hand contact with customers every day, and grinding away the laziness and passive dependence on various defects as students in basic labor. But this kind of stocking exercise also has many disadvantages: for example, repetitive work will make people lose their passion and thinking? Training relies more on the old employees' word-of-mouth summary of scattered experience and their own exploration and optimization, rather than systematically allowing novices to quickly shape and grow in various business lines? At the grass-roots level, banks pay more attention to discussing heroes with performance data, but not to improving the professional ability of employees. The banking system is huge, the business is mature and the promotion space is limited?

Repetitive work needs to constantly optimize self-motivation through various channels, and constantly think about the latest developments in the industry after work; If the resources are insufficient, you can only explore for yourself and ask colleagues and leaders for advice. Professional ability can only be improved by doing more research and learning through all possible means; There is limited room for promotion. Only by doing the work at hand with peace of mind and making achievements first-as long as you are unwilling to think hard and act, there will always be solutions.

Grassroots exercise is like grinding a sword and cooking an eagle. A good sword embryo needs to be put into a furnace to be smelted into steel. The fiercest goshawk can only become a good hunter after experiencing hunger and thirst. With the arrival of new employees, I feel a growing sense of crisis. If the waves ahead don't want to be drowned by the waves behind us, we must run harder. When there is no external pressure, we need to put pressure on ourselves, cultivate our professional attitude and build our core competitiveness-this is the foundation of our survival and the shield and sword for our future growth.

As far as we are concerned, our thoughts in life and workplace will be more direct and we will be used to grasping the main contradictions, but everything is not always the best. More often, we need you to mobilize and integrate resources more tactfully to achieve our goals. Learn to look at problems and think about things from the perspective of leaders. Few people can abide by the rules, and more often it is due to the time, place and environment. Therefore, from the perspective of dealing with people, there are still many places to be honed, such as learning to be a low-key person and doing things with high profile, being patient in the work at hand and making achievements instead of being too eager for utility, and so on. It is most important to grasp the balance and scale. There will always be opportunities and platforms for exercise, but it is only a matter of time. Take this article to encourage your new colleagues who are fighting with you in the front line of outlets.

Summary of assistant manager's work in lobby 3

As early autumn approaches, we wave goodbye to the spring and summer of 20xx. Young hotels cooperate with young class owners. In the past six months, we have been making progress because of tears, smiles and passion. The following is a summary of the work in the past six months:

I. Work completed in the first half of the year:

1, complete the guest comments record.

2, complete the handling of a number of guest complaints, at the same time establish a good guest relationship.

3. Conduct rectification management training for quality inspection standards.

4. Complete the reception of agricultural products, Dewey merchants, European and American delegations during the 20xx Spring Festival.

5. Assist fom to successfully complete the takeover and rectification of the sharing bar.

6. Participate in the systematic training of four fire-fighting courses in the city.

7. Complete the study and implementation of the management norms for front office growth.

Two, the first half of this year to do better aspects are:

1, through continuous supervision and training of employees' overall mental outlook, service awareness and professional knowledge have been greatly improved.

2. Successfully completed the reception of several important guests and the large-scale group meeting, and everyone Qi Xin worked together to do all the reception work regardless of hardships.

Three. The shortcomings in the first half of this year are:

1, the enthusiasm and process of vip reception can't meet the standard of the same star.

2, their own management ability and professional knowledge need to be greatly improved.

3, according to the original service process, the flexibility of dealing with problems is insufficient.

4. Management responsibility and execution are not strong.

Summary of assistant manager's work in lobby 4

This year's work has basically come to an end, and here I just briefly summarize my work this year.

With the growth of age and the accumulation of various work experiences, my personal requirements in my work are also constantly improving. My post is the service window of xx Bank, and my words and deeds represent the image of the bank. We should not be a little sloppy and lax in our work. As we all know, xx Sub-branch has two savings offices, and mine is one of them. Every day, the average business of each comrade will reach two or three hundred. There are about 200 customers, and such a working environment forces me to constantly remind myself to work seriously and strictly follow the rules and regulations formulated by the industry. I always ask myself once a year. With my efforts, there was no personal accident in 2008. While doing my job well, I also use my years of saving experience to help other comrades. If comrades have any questions, I will answer them seriously. I will humbly ask old comrades if I have any questions. When dealing with business skills, I have a requirement in my heart: a threesome must have a teacher, and those who can't learn must learn by all means. If you want to help others in your work, you must improve your professional quality.

I love learning new knowledge and developing new business in my industry every time. As long as someone needs to work overtime, I will be the first to stand up. No matter how long I work overtime, I never complain. Because I know that this is also the personal trust of the unit leaders. I will also actively make good use of every opportunity to learn new business, do a good job in testing all new business, and do not delay the work of the whole branch. Under this idea, I successfully completed every task assigned by the branch. It has also been well received by comrades.

My xx savings office is a branch-level youth civilization number. As Comrade Suoli said, it is a big family that respects and loves each other. It is often said by other comrades who know our situation that we have never seen a harmonious relationship between comrades in any unit like ours. No matter at work or in life, comrades-in-arms are like a family, and there has never been any contradiction. If there is an opinion, it is also a difference in work. Such opinions mean the continuous improvement of working standards. I always think that my innate character determines that I am very suitable for saving, because I have a very good temper, and with the increase of my work calendar, I have learned to be more and more stable. Good temper is first of all a good attitude towards the service of the institute. I insist on demanding myself by the standard of youth civilization. So I have never received any complaints from external customers since I started working. Usually, when customers have different views on our work, I can also explain clearly what customers don't understand, and finally satisfy customers.

Located in the urban-rural fringe, it is densely populated. There are also several universities and research institutes around the savings office. With different educational levels, we should serve different people every day. I always remind myself to start with the details. Put all kinds of spirits and requirements issued by the bank into practice, so as to be subtle, civilian and daily. What does it mean to make customers feel warm here?

Migrant workers often come to xx for personal remittance. Some people can't even fill out the required receipts. Every time I will explain the filling method to them in detail and teach them word for word until they learn to do so. When you leave, tell them to keep a written receipt, so that the next remittance can really be written out. Thank them for their continuous remittance business. Maybe someone will ask. Personal remittance is only the collection business of savings offices. It can't increase the deposit in the office. Why are you doing it so enthusiastically? Let me explain it here in the words of another comrade. "It is not easy for them to come to xx. When no one can, it is right to help them. " I think serving our customers with heart is the best service. When I heard the customer outside say to me, "Your work speed is really fast, and that chubby young man has a good attitude." . I am very happy in my heart. This is not only a compliment to me, but also an approval and encouragement to my work.

In the new year, I set myself a new goal, that is, to step up my study, better enrich myself and meet the challenges of the new period with full mental state. There will be more opportunities and competitions waiting for me next year, and I am also secretly encouraging myself. Stand firm in the competition. Down-to-earth, our eyes should not be confined to the small circle around us, but should focus on the overall situation and future development. I will also learn from other comrades, learn from each other's strengths, exchange good work and experience, and make progress together. Get better working results.

Summary of assistant manager's work in lobby

1997, I was transferred to the sub-branch as the vice president. In the past year, I worked hard, actively innovated and made continuous progress, and achieved good results in work, study and ideological cultivation. Now, my work in the past year is as follows:

First, strengthen study and improve quality. It is my unshakable habit to study for three hours every day. Over the past year, I have carefully studied financial products such as online banking, peace of mind, credit cards and personal comprehensive consumer loans. I can thoroughly understand the connotation of rules and regulations and apply them in place. Thoroughly understand the spirit of the meetings and documents of the superior bank and put them in place, thoroughly understand and complete the work assigned by the leaders, thoroughly understand the essence of financial products and publicize them in place. In particular, I participated in the training of afp financial planners and benefited a lot. Not only learned some financial knowledge, but also increased knowledge.

The second is to strengthen publicity and enhance the image of ABC. Hold financial management lectures in key units such as vocational secondary schools, personnel and labor bureaus, employment bureaus, tobacco companies and Xinhua Bookstore, and invite individual industrial and commercial households, private owners and high-end customers to hold customer seminars every Wednesday. More than 400 people attended the lectures and forums. The topics included: Internet is productivity, how to manage money, children's education, how to work effectively, fixed fund investment and personal online banking. We like to listen! "It has promoted the rapid development of business, such as handling 2/kloc-0 credit cards, 7 fixed investment funds and 3 comprehensive consumer loans after holding financial management lectures in vocational secondary schools.

By holding a financial management seminar, I think I can achieve the following goals:

① Establish a platform for communication with customers. On the forum, we will talk about life sentiment, financial management skills, children's education and other colorful topics, implement interactive mode, let customers actively participate, and create a relaxed, harmonious and pleasant atmosphere. And everyone can exchange information on the forum platform, so that we can better grasp the pulse of the external market economy.

② Enhance the image of ABC. Through the forum, we can integrate the concept and corporate culture of ABC into the social family, and let customers and all sectors of society recognize the corporate culture and brand image of ABC.

③ Improve the marketing taste. Through the forum, you can insert various financial products such as loan business, credit card, e-banking, agency insurance and funds. Enter the forum, so as to make marketing invisible and make customers accept our products more easily.

④ Innovative comprehensive marketing. We have visited various units and enterprises, as well as individual industrial and commercial households and private owners. We always feel that we are inviting customers to handle financial business and often accompany customers to drink and entertain. Now we combine forum marketing to reduce entertainment and make customers feel that they really need our products. It can not only market loans, but also bundle deposits, credit cards and e-banking to achieve the effect of comprehensive marketing.

⑤ It is beneficial to the long-term development of ABC. Through a period of forums, we will promote ABC's financial products to all walks of life, such as finance, education, health, forestry, mining, taxation, telecommunications, tobacco and enterprises. , so that ABC's products can cover all high-end customers, effectively improve our comprehensive competitiveness and make ABC a leader in the financial industry.

Third, strengthen service and improve taste. Neat dress, elegant environment, graceful posture, standardized manners, warm feelings, moving smiles, and satisfactory service ... These are all achievements made by introducing civilized and standardized services into outlets. Employees arrive at work at 7: 00 every morning, go to work at noon, have no rest, participate in comments and training at night, and work for more than ten hours every day. Although exhausted, they have no complaints. Always maintain a full enthusiasm, a dedication. Learn every movement and every civilized phrase with your heart, from dress, gfd, goods placement, every content of morning meeting, every link of service, self-evaluation at night and so on. We can take it seriously. The introduction of civilized and standardized service of ABC outlets has been highly appreciated by internal trainers of branches in various provinces. When introducing other branches, the internal trainer will introduce the sub-branches as a demonstration to explain. Through the introduction, the outlet environment of ABC is more elegant, the goods are placed more neatly, the service speed is faster, the smiling service is more decent, the customer satisfaction is higher, and the service level is further improved.

Four, strengthen the development of new business, and explore the forest right loan market. In order to start the forest right mortgage loan, we held a forestry customer association and invited 44 large forestry households to participate. The success of the association opened the prelude to the rapid and effective development of forest right loans in our bank. * * *, 26 forest right mortgage loans were listed, with an amount exceeding 30 million yuan.

Five, strengthen the comprehensive marketing, highlight the advantages of business development. As the vice president in charge of personal business, the personal loan of this branch increased by 1 10,000 yuan in, accounting for% of the plan, ranking first in the city. Personal deposits increased by 33.74 million yuan, accounting for 65,438+0,465,438+0.69% of the fourth quarter plan, 2,237,5438+0% of the loan growth plan and 65,438+00% of the intermediary business income plan. The pre-deployment profit is 1 15.26% as planned. The leading group won a comprehensive performance award of 20,000 yuan.

Sixth, strengthen innovation and improve the effect. I always plan my working methods and strive to make my work scientific, efficient and refined. First, innovate the schedule, handle internal affairs from 7: 00 to 9: 00 every morning, from 8: 00 to10 every evening, and conduct external marketing from 9: 00 to 6: 00 every morning to improve the efficiency of time use. The second is to innovate the work pattern. The branch director and lobby manager are responsible for customer marketing and business promotion, while the accounting supervisor and teller are responsible for counter service and basic work, and strive to improve the work effect. Third, innovative marketing methods. Visit 10 customers every day, establish marketing catalogue, maintain existing customers, market new customers and tap new financial needs of customers.

Seven, strengthen cooperation and create a dedication atmosphere. Together with Qi Xin, an employee of the whole bank, I share joys and sorrows, work overtime and apply the working mode of "white plus black, five plus two" to the fullest. The staff of the outlets will hold an early meeting half an hour in advance every day, the tellers will go to work two plus one, and they will also market customers at night, and so on. It is precisely because of such an excellent team of unity and dedication that the brilliant achievements of ABC can be achieved. In the first half of 2006, Agricultural Bank of China ranked second in the comprehensive performance evaluation of municipal branches, fourth in the evaluation of provincial branches and county branches, and was included in the key county branches of the province.