Will banks be open during the epidemic?

Will banks operate normally during the epidemic?

The occurrence of the coronavirus epidemic will also have an impact on banks. It is reported that the impact of the epidemic on the banking industry is mainly on ATM business, asset quality, and non-interest income. However, despite the impact, not all banks are closed, and some banks are conducting business normally. Although bank branches are operating normally according to previous business arrangements, it is expected that the customer flow at the branches will be significantly reduced compared with usual, and daily deposits and withdrawals will be reduced. However, banks are gradually launching more online remote business types to meet customer needs.

Gu learned that banks in many places have arranged for some online stores to be on duty, and the working hours are from 9:30 am to 5:00 pm. Some industry insiders predict that banks will resume operations normally starting from February 10. In fact, banks cannot stay closed forever. After all, many businesses need to be handled by banks, so that social capital flows can go smoothly. What defensive measures did banks take during the epidemic?

Three major "epidemic prevention" measures at bank branches

Bank branches are not only window units for providing financial services during the epidemic, but also for preventing and controlling the spread of epidemic risks. first-line places. Banking financial institutions have taken the following three measures:

First, comprehensive disinfection to ensure safety. Strictly build a "protection network" for business outlets and office spaces, adopt "triple" epidemic prevention measures in front of outlets, inside halls, and counters, and increase the intensity and frequency of disinfection of business locations, smart equipment, and office facilities to effectively block infection sources to ensure the health and safety of customers and employees.

The second is to vigorously equip and use protective materials such as gun-type body temperature measuring instruments, soap, hand sanitizer, disinfectant, masks, cold prevention drugs, etc. to create a safe, secure and reliable financial service environment.

The third is to reasonably arrange business outlets and business hours, while fully ensuring customers' financial service needs, and actively guide enterprises and residents to handle financial services through online methods such as the Internet and mobile banking.

Four convenient financial service measures

There is no pause button in the fight against the epidemic, and banking services cannot be "closed" for a moment. The banking industry adheres to the service concepts of "people-centered" and "customer first" to effectively protect the financial service needs of our customers.

First, help people across the country gather love. Individual donations to special accounts for epidemic prevention in Hubei and other epidemic areas are exempt from remittance procedures, electronic transfers and other related fees. Special protection and timely processing of various donation remittance channels such as mobile banking and personal online banking are provided to ensure that charity donations are remitted as soon as possible

The second is to strengthen electronic channel services. Make full use of online service channels such as customer service phone numbers, bank APPs, and WeChat official accounts to provide customers with 7*24-hour uninterrupted financial services. Customers can handle daily business such as self-service payment and online financial management at home at any time. For the cash deposit and withdrawal business, cash is uniformly disinfected before being released to the outside world, which improves the convenience and availability of financial services and reduces the risk of disease infection.

The third is to provide comprehensive services such as online free clinics. A number of banks have joined forces with medical institutions and authoritative medical experts across the country to launch free online consultations. For example, Agricultural Bank of China Mobile Banking and WeDoctor Group launched the "Anti-epidemic Platform" online free medical service, which brought together 15,000 authoritative doctors across the country to provide free online consultation services.

The fourth is to actively use its own business outlets, WeChat public accounts, publicity screens and other channels to strengthen science and health publicity on epidemic prevention and control. Bank working timetable in 2022

Bank of China working hours:

1. Corporate business: open from Monday to Friday, 9:00 am to 5:00 pm, closed on holidays .

2. Private business: Monday to Friday, open from 9:00 am to 5:00 pm; Saturday, open from 10:00 am to 4:00 pm, closed on holidays.

Agricultural Bank of China working hours:

Monday to Friday every week from 8:30 to 17:00, Saturday and Sunday from 9:30 to 16:00.

Does the Agricultural Bank of China work normally at noon? The actual situation is this. Generally, the Agricultural Bank of China will work at noon. However, due to lunch, some windows will be closed for shift changes, leaving only a few Services are provided at the window.

ICBC working hours:

Personal business: 9:00 am to 17:00 pm every Monday to Sunday. Corporate business.

Every Monday to Friday, 9:00 am to 12:00 noon, 13:00 to 17:00 pm (if it falls on a national statutory holiday, the time will be adjusted accordingly, and the specific bank will notify you) .

Note: If the cut-off time for wire transfer is set, the business will stop half an hour before the end of get off work in the afternoon.

China Post’s business hours:

China Post’s business hours are unified across the country, 8:00 in the morning and 5:00 in the afternoon. From 4:30 onwards, business will not be handled, and sorting will begin. Some places distinguish between winter time and summer time.

China Merchants Bank working hours:

1. China Merchants Bank operates from 9:00 to 17:30 in the morning from Monday to Friday, and handles business during this time period.

2. The office hours of China Merchants Bank on Saturdays and Sundays are 9:00-16:00.

3. In different regions, the working hours of each China Merchants Bank are different. Banks in busy areas usually have longer working hours, and may be open until 8 pm. For details, you can call the China Merchants Bank manual service desk.