3. Strengthen employee training and promote high-quality services. The main business of toll stations is toll collection. The comprehensive quality of toll collection personnel is directly related to

3. Strengthen employee training and promote high-quality services. The main business of toll stations is toll collection. The comprehensive quality of toll collection personnel is directly related to the quality of service. The first is to improve the business skills of employees. This year is the thirteenth year of operation of our office. From the earliest manual charging to the current online weight-based charging, the technological content is getting higher and higher. We have also found that no matter what stage we are at, there will always be business leaders such as top billing experts who make no mistakes and charge more than 10 million. Therefore, improving the accuracy of charging and shortening the speed of charging are the basis for providing better services to customers. Therefore, the business training of employees is often unremitting, especially for some new registration fee collection personnel, guiding each other to learn from each other, bringing the old with the new, and devoting themselves to the collection work as soon as possible. The second is to improve the service level. The ten-minute pre-job training currently carried out by our office is a good measure to improve the service level. Therefore, we must continue to carry out it and gradually form a habit. In short, the improvement of business skills and the improvement of service levels are interdependent and influence each other. This is the basis of our toll collection, and it is also an important measure to solve the impact on customer sentiment. 4. Expand service content, increase publicity efforts, and reflect our services not only in the payment process, but also in the continuation of services, to provide customers with more detailed, thoughtful, and humane services, so that customers can feel that in this There is no inconvenience, no unsafety, and nothing to worry about while driving on the road. The extended services mainly include: first, providing hot water 24 hours a day; second, providing convenient service cards for drivers and passengers, which include local tourist attractions, hospitals, Route maps of gas stations and hotels and the names of main roads; third, in order to improve convenience facilities, provide free vehicle repair tools, first aid medicines and other services to drivers and passengers. At the same time, a publicity and reporting team has been set up in the station to promptly report on the work dynamics of the station, publicize the work spirit, praise good people and good deeds, etc., and establish a good social image. The above forms a complete link from psychological analysis to practical work, from external vision to inner feelings, so as to realize our brand creation. Each of our stations has its own characteristics. While doing the basic work well, we will give full play to our own characteristics and create different brands.