Materials on the advanced deeds of oilmen

Comrade XXX’s advanced deeds materials: “Doing simple things well is not simple, doing ordinary things well is extraordinary.” The position of refueling attendant is the most ordinary and unknown position in China's petroleum sales system, but "careful people" can rise resolutely in ordinary positions. In two years, a refueling attendant's total refueling volume reached 3,485 tons, which is equivalent to the annual sales volume of a two-star gas station. This is XXX, a "mountain" standing on the refueling island. XXX is a gas attendant at the gas station in the XXX Bayuquan Operations Department of China Petroleum Corporation. He is a retired soldier who has been working at the grassroots level of PetroChina since September 2007. When mentioning XXX's name, customers who often come to the gas station in the hospital all know him, "He is the young man who smiles all day long and is particularly enthusiastic about people"; superiors all know him, "He is the one who does hard work and dirty work. He is a refueler who rushes ahead with hard work"; colleagues around him recognize him, "XXX is a real person, and he will always help anyone who has a problem." When others praise him, he always says modestly: "It was PetroChina that trained me. I am just a member of the gas station collective in the hospital, and the honor belongs to everyone." As he said, the sales volume of the gas station in his hospital has reached new highs every year in the past two years. In 2007, the sales volume was 29,317 tons, in 2008 it was 43,889 tons, and from January to June 2009, it was 14,233 tons. The gas station in the hospital has been rated as "Advanced Gas Station" by Liaoning Sales Company for two consecutive years, and in 2008 it was rated as "Youth Civilized Number" by the Communist Youth League Committee. Quality service is his eternal creed. XXX, who has been working as a gas station all year round, knows very well that a stable and growing customer base is the prerequisite for ensuring the sales growth of a gas station. The level of customer satisfaction directly determines the sales volume of a gas station. Therefore, he has always adhered to the principle of friendly service, thinking about what customers think, being anxious about their needs, and doing his best to provide customers with satisfactory services. On a snowy night in the winter of 2007, XXX was busy on the gas station despite the severe cold. A truck drove into the gas station. XXX chatted with the driver and learned that the truck was transporting goods to Shenyang. The fuel tank had a problem of slow filling. In the summer, it could be filled slowly. In the winter, the refueling staff at social gas stations disliked the weather. Leng He was reluctant to refill it because of the time it took, and refueling multiple times along the way would delay the delivery time. After learning about it, XXX assured the customer that PetroChina's gas stations would ensure that you fill up the tank at once and deliver the goods to the destination on time. XXX stared intently at the oil inlet and constantly adjusted the refueling speed of the oil gun. The entire refueling process lasted nearly 20 minutes. Seeing XXX's face that was red from the cold and still radiating heat, the customer excitedly held XXX's hand and said, "The refueling staff of PetroChina are of high quality! Thank you very much." Come to the gas station in the hospital, and every PetroChina petrol attendant will ensure that you are "fully loaded" on the road. The "three major responsibilities" are his mission. The gas station in the hospital supplies oil for three national-level construction projects, namely Anshan Iron and Steel Bayuquan New Plant, Yingkou Port Phase II and Harbin-Dalian High-Speed ??Railway. These three major projects are the focus of ensuring supply. In the first half of 2008, international oil prices remained high and domestic refined oil resources were tight. With the contradiction between supply and demand prominent, how to ensure the use of oil for national large-scale engineering projects without intensifying the contradiction has fallen to every petroleum worker. For employees, employees need to patiently do a good job in publicity and explanation. XXX bravely shouldered this responsibility. The queues of vehicles for refueling are hundreds of meters long every day. Whenever customers do not understand, complain, or even act aggressively about the limited refueling, XXX always greets them with a smile, patiently publicizes and explains the international refined oil situation, and allows customers to understand the country and the company. difficulties and avoided the occurrence of many emergencies. One day in February 2008, at around 11 o'clock at night, while XXX was on duty, the phone at the gas station suddenly rang. The caller was Director Tang Jie of Anshan Iron and Steel Construction Group, asking whether there was No. 35 diesel in the gas station and how much was left in stock. . It turns out that Anshan Iron and Steel Construction Group has a large fleet of cranes, with a total of 26 large imported cranes, and has been using No. 35 diesel for many years. Our unit's oil tanker went to Anshan to pull a load of No. 35 diesel. On the way back to Bayuquan, it broke down on the highway. It couldn't be repaired in time because it was dark. Now there are 17 cranes in urgent need of refueling, otherwise they would be immediately The shutdown will affect the progress of the entire Anshan Iron and Steel project and will cause huge economic losses to the country.

XXX reported the situation to the station manager in a timely manner. When it was determined that there was still 4,000 liters of inventory, he agreed with Minister Tang: First, the 17 cranes must go to the gas station at the same time and be arranged in order to ensure that each vehicle can be filled with fuel; secondly, Immediately explain patiently to other customers on site. XXX told the customer: "The Anshan Iron and Steel project is now in the final stage. There are 17 cranes in urgent need of refueling, and -35 diesel can only provide 4,000 liters. It is the responsibility and obligation of every development zone person to ensure the construction of the new Anshan Iron and Steel Group." The drivers agreed one after another and took the initiative to give up the refueling parking space. XXX and other employees promptly cleaned the refueling channel and guided the vehicles to leave the station. In just ten minutes, the No. 35 refueling channel was cleared. All this was done by Tang who arrived in time. The minister saw it. 20 minutes later, 17 cranes arrived at the station in order to refuel. In less than an hour, the fuel tanks of all vehicles were filled. Minister Tang excitedly held XXX's hand and said: "Thank you so much. You have helped us a lot. PetroChina has a good brand, good image and better service." It should be done." The next day, Minister Tang Jie led a team of three managers from Anshan Iron and Steel Truck Transportation Company to send a banner to the gas station in the hospital and wrote, "Two powerful forces join forces to build harmony; in times of crisis, show true love." This incident deeply moved the leaders of Anshan Iron and Steel Construction Group. They made the gas station in the hospital the only designated gas station and introduced many private enterprises related to Anshan Iron and Steel to the gas station in the hospital, which greatly promoted the oil products of the gas station in the hospital. sales volume. Now, only one unit in Angang needs more than 100 tons of gasoline and nearly 300 tons of diesel every month. Focusing on the big picture is the basis of his work. In May 2009, in order to improve the quality of corporate marketing and protect the ecological environment, ethanol No. 90 gasoline was gradually withdrawn from the market. Some taxi drivers who have been filling up with No. 90 gasoline for a long time do not understand this. They believe that adding No. 93 gasoline increases operating costs and plan to refuel at gas stations in surrounding communities. When XXX met a taxi driver who came to the station to refuel, he took the initiative to introduce the advantages of No. 93 gasoline. From the perspective of energy saving and environmental protection, he introduced that No. 93 gasoline is more energy-saving than No. 90 gasoline, has strong power, is beneficial to car maintenance, and will not increase the cost. any cost. Driven by XXX, other employees have become voluntary propagandists for high-grade gasoline. Through employees’ publicity and drivers’ personal experience, many lost customers returned to the hospital’s gas stations. In June, gasoline sales not only did not decrease but increased. More than 20 tons. Loving his business and his family made it difficult for him to choose. The favorite song of XXX, who once served in the army, is "Speak from the Heart". The love for his country and family in the lyrics always makes him intoxicated by it. Since changing his career, he has devoted more love to his family. In the eyes of his family, XXX has always been a good son, husband and father. But there was one thing he always felt ashamed of his wife and children. In November 2007, his wife was more than nine months pregnant and was about to give birth. She was at home alone every day and could give birth at any time. When the station manager learned of this situation, he asked him to rest at home for a few days to accompany his wife. However, he considered that this was the peak sales period, and there were many vehicles entering the station to refuel. Moreover, there were few people in the station, and the daily work was The workload is very large, and the weather is too cold. If one person is missing, the workload of others will be greater. He politely declined the arrangement of the station manager and continued to work at his post. It wasn't until the morning of November 26 that his neighbor called to say that his wife had arrived at the hospital and was about to give birth. At this time, he hurried to the hospital from his work. Shortly after arriving at the hospital, the child was born. He stayed at his post on New Year's Eve. XXX, who has just started working, welcomed the Spring Festival of 2008. The Spring Festival is a time for families to reunite, but due to work needs, there must be someone on duty at the gas station. In order for other employees to go home and reunite with their families, he took the initiative to apply to the station manager for duty. On the evening of the 30th, he took the initiative to go to the kitchen with the station manager, cooked eight dishes and made dumplings for the refueling attendant on duty. This meal made everyone feel the atmosphere of celebrating the New Year at home and temporarily forget the loneliness of leaving their loved ones. When the New Year's bell rang, he couldn't help but think of his parents, wife and children at home. He raised the phone many times and put it down many times. He didn't want to wake up his sleeping wife and children, so he silently hid the New Year's blessings in his phone. heart. His deep comradeship is reflected in his actions. XXX, who has worked at a gas station for more than a year, has accumulated a certain amount of experience at work. Every time a new employee takes up the job, he actively helps the new comrades and imparts his work experience. He did his best to help his comrades in life.

XXX, the cheer squad leader, lives in a rural area and has planted many fruit trees on the contracted hills. During harvest time, they are too busy due to the lack of labor force. XXX wanted to take leave, but was afraid of delaying work. After XXX learned about the situation, he took the initiative to use his break time to help pick the fruits. XXX's parents later regarded XXX as one of their own family members. They asked XXX to take XXX back "home" for dinner when they could not see XXX for a long time. Once, the gas station attendant XXX had a high fever due to a cold. His parents were doing business in other places and could not take care of him. XXX accompanies XXX to the clinic every day after get off work to get an intravenous drip. After the intravenous drip is done, XXX is sent home. The food is prepared and XXX goes home after she has finished her dinner. In January 2009, XXX took marriage leave. XXX was entrusted by the station manager to take on the duties of the monitor and assist the station manager in daily management. He strictly demands himself according to the standards of a team leader. He comes to the station early every day to arrange shift handover work for his team members, and takes the lead in daily refueling work. He is highly praised by the station manager and all station employees.