Model property management plan

Property management refers to the activities that the owner manages or entrusts the property service enterprise or other managers to manage the buildings, facilities, equipment, places and sites owned by the owner, so as to distinguish all buildings and buildings, places and facilities in the building division. Now, let's take a look at the following two articles about property management scheme!

Implementation scheme of residential property management

I. Guiding ideology

Guided by Scientific Outlook on Development, with the innovation of system and mechanism as the core, we should combine industry management with territorial management, property management with community management, and owner's independent management with community autonomy? Three combinations? Principle, strengthen the function of territorial management, straighten out the property management system, expand the coverage of property management, establish and improve a standardized, stable, effective and harmonious long-term mechanism of property management, continuously consolidate the achievements of creating civilized cities, and further promote the construction of civilized communities and harmonious Ningnan.

Ii. responsibilities and tasks

(1) Strengthen territorial management and establish a clear system of responsibilities and rights.

Follow? Shift focus and territorial management? The principle of setting up street property management office under the leadership? Two stops and one center? Property management system, which undertakes some functions delegated by urban property management departments, specifically implements the organization and supervision of property management in residential areas under its jurisdiction.

1. Responsibilities of Street Property Management Office

(1) Participate in the bidding of property management in the jurisdiction, undertake the acceptance of new residential quarters, review the qualifications of property service enterprises, and divide the property management areas jointly with the competent authorities; Responsible for the audit of the renewal and use of property maintenance funds, the inspection and evaluation of property service quality, and the handover supervision of property management projects.

(two) to guide and supervise the establishment, re-election and general change of the owners' committee, and put forward audit opinions on the record of the owners' committee; Responsible for guiding and supervising the daily operation of the owners' meeting and the owners' committee.

(3) For residential quarters without property management or abandoned by property management companies within the jurisdiction, before the owners' meeting determines the management mode, it is responsible for organizing street property service centers to provide basic property services for free.

(4) Coordinate the handling of property management complaints and letters and visits within the jurisdiction.

(five) failing to build supporting facilities, residential areas and property management houses according to the plan, or there are quality problems in supporting houses and facilities, and requesting the relevant departments to order the development and construction units to rectify.

(6) To organize the establishment of leading institutions for property management in the jurisdiction.

2. Responsibilities of street departments

(1) The street urban construction department is responsible for studying and formulating the development strategy of residential property management within its jurisdiction, and guiding and coordinating all members of the leading group to do a good job in residential property management.

(2) Street Finance Office is responsible for implementing matching funds, timely allocating grant funds according to regulations, supervising the use of funds, and participating in the annual assessment, reward and punishment appraisal of communities.

(3) The Street Sanitation Management Office is responsible for leading and urging the community to dismantle the illegal construction in residential areas in time, and guiding and urging the cleaning staff to do a good job in sanitary cleaning in residential areas within the scope of their duties.

(4) The street judicial office is responsible for assisting the street to set up a mediation station for property management contradictions, strengthening the policy and business training and work guidance for mediators, giving full play to the role of mediation mechanism, and coordinating and solving all kinds of property management contradictions and disputes.

(5) Street Social Affairs Department is responsible for the organization, coordination and comprehensive management of community construction. Will meet the minimum living conditions of residents in the community into the scope of protection, in accordance with the principle of tax first and then return to the low-income households, supervise and assist the community and property management enterprises to collect taxes.

(6) The street comprehensive department is responsible for actively coordinating kindergartens and schools in the community to pay the corresponding property management fees, so as to reduce the management responsibility of the property company.

(7) The Street Commission for Discipline Inspection is responsible for the annual assessment of community management, and supervises and audits the use of property management funds.

3. Responsibilities of community neighborhood committees

(1) Guide the establishment of the preparatory group for the owners' meeting and send representatives to participate in the preparatory work; In conjunction with the development and construction units in the new development area held the first owners' meeting, supervision and guidance of the owners' committee elected according to law; To guide and supervise the transition of the owners' committee and the handover of the old and new owners' committees.

(2) Supervise and guide the work of the owners' committee. Responsible for conveying the decisions made by the street on the public interests of the community, and making suggestions and opinions on the resolutions of the owners' committee.

(3) Cooperate with sub-district offices to establish a responsibility system for property management in their respective jurisdictions, and bring it into the comprehensive management of communities.

(4) Set up a property management supervision team to be responsible for the daily supervision of the quality of property management services, and give feedback to the street property management office in time.

(5) Responsible for coordinating the relationship between property management enterprises and owners' committees.

4. Responsibilities of the Property Management Service Center

(1) is responsible for the management and service of old residential buildings and public facilities, public order, living environment, sanitation, greening, parking lot and decoration.

(two) accept the supervision of the owners' committee or the owners' management committee, listen to the opinions of the owners and users, put forward rectification measures and implement them; Participate in owners' meetings regularly to provide quality services for owners and users.

(3) Accept the owner's visits, inquiries, commissions, complaints and other matters, and solve them in time.

(4) Establish and improve household files, and improve the management account of old residential areas.

(5) Check and urge the cleaning staff to do a good job in the environmental sanitation of corridors and residential areas, and strengthen the environmental protection publicity of old residential areas.

(6) Regularly inspect and maintain public facilities and equipment, dredge and clean sewers and septic tanks in time, and solve problems in time when found.

(7) patrol the community at least twice a day, take necessary measures in case of emergency and report to relevant departments in time.

(8) Manage and guide vehicles entering and leaving the community, and keep the entrances and exits unblocked.

(9) Complete other property management work assigned by higher authorities on time and with good quality.

5. Property management emergency maintenance station responsibilities

(1) According to the principles of quick response, timely organization, high-quality service and paid low profit, emergency maintenance work shall be carried out for the * * * second-hand parts, * * second-hand facilities and equipment, and owner-occupied parts of residential areas without management units within the jurisdiction.

(2) Responsible for the implementation of 24-hour emergency telephone answering and making records.

(3) Be responsible for arranging the maintenance unit, promise the service time limit, be present within 30 minutes to eliminate risks in time, and the water for maintenance shall not exceed one day, and the electricity shall not exceed one night, so as to provide timely sewer dredging and septic tank cleaning services.

(4) Responsible for supervising the acceptance results, feeding back the maintenance information and establishing the maintenance service account.

(5) For the maintenance items that are not within the service scope, provide relevant maintenance consultation to the maintenance party, involving the maintenance of water supply, power supply, gas and other departments, and provide relevant telephone numbers.

(six) for the maintenance projects belonging to the * * * parts of the house and the * * * facilities and equipment, provide special maintenance fund policy advice to the maintainers and assist them in applying for maintenance funds.

6. Responsibilities of the Property Management Contradictory Complaint Mediation Station

(1) Accepts complaints about mediation of property management conflicts and disputes among owners, users and property service enterprises.

(two) to accept and mediate complaints about property management conflicts and disputes between owners and owners, users and owners' committees.

(three) to accept complaints about the mediation of property management conflicts between owners, users, development and construction units and property service enterprises.

(four) to accept complaints about other contradictions and disputes in property management.

(5) According to the relevant policies, the property management complaint mediation workstation will not accept the contradictions and disputes that do not belong to the mediation of social contradictions and disputes.

(6) Any property management complaint that has not been accepted and mediated by the street property management complaint mediation workstation shall not go beyond the petition, such as going beyond the petition will not be accepted in principle.

(2) Improve the classified management mode and gradually realize the standardization of property management.

1. Community management requirements that have implemented market-oriented property management: establish and improve the owners' committee to coordinate the supervision of property management companies by owners; Strengthen the training and guidance for property management companies, and constantly improve the service level; Evaluate the service quality of the property management company and provide basic opinions for the annual review of the competent department; Participate in the appraisal activities of outstanding residential quarters, promote the management and service mode of outstanding residential quarters, and promote the standardized operation of property management.

2. Property management requirements of self-managed residential quarters: urge self-managed units to effectively assume the responsibility of property management, and timely inform property management enterprises at all levels and their administrative departments of relevant inspection and evaluation, so as to form a joint force for management.

3. Requirements for the takeover of old residential areas that do not have market-oriented operation: The street property management service center is responsible for providing basic property services with compensation. After a period of operation, it gradually transited to the owners' committee and the street property management service center to sign a service entrustment contract to standardize the basic business management.

4. Requirements for takeover of affordable housing residential quarters: Affordable housing residential quarters belong to the government's affordable housing. In principle, the street property service center shall implement property management in a unified way and implement low-standard charges. Developers build a certain proportion of commercial buildings according to regulations, and the proceeds are used to subsidize the shortage of property management fees.

(3) Increase assistance to promote the sustained and healthy development of property management.

First, increase publicity for community residents and enhance their awareness of spending money on services. Organize social committees to assist property companies to collect property management fees, promote management by fees, promote environment by management, and promote fees by environment, thus forming a virtuous circle. Second, actively strive for the support of higher authorities. Assist in building maintenance, cleaning and greening protection, public security patrol and other work. , and create conditions and provide support for property management. The third is to encourage property management companies with certain strength to participate in the competition. Improve market share, promote large-scale operation of property companies, reduce operating costs and improve the overall level.

Third, organize and lead.

Street property management service leading group was established, and its members are as follows:

The leading group has an office, which is co-located with the property management office and is responsible for daily affairs. The director of the office is Guo Zhiyu, and the deputy director is Xie Hong. Each community has established a community property management service station, and the webmaster is the director of the community. The telephone number is 52400834.

Fourth, institutional setup.

In order to facilitate the organization and operation, the street set up a property management office, which consists of offices. Two stops, one center, one group? The executing agency is responsible for the transaction processing in the process of property management.

1. Street Property Management Contradictory Complaint Mediation Station

2. Street property management emergency maintenance service station

3. Street Property Management Service Center

4. Community Property Management Supervision Team

Community neighborhood committees set up property management supervision groups to implement secondary supervision. A level of supervision, organized and implemented by the street property office and the community director, to perform the duties delegated by the district property department; Community secondary supervision? Four in one? Organize the implementation, which is composed of representatives of social workers of neighborhood committees, community owners, social committees and property companies, with the director of social committees as the team leader, responsible for the daily supervision of the quality of property management services, and feed back the information to the street property management office in time.

Verb (abbreviation of verb) implementation steps

1. Planning stage (12 before June)

(1) Investigate residential properties within the jurisdiction. Divided into property management community, self-management community and out-of-control community, find out the scope, number of buildings and number of households.

(2) Go out for investigation, and go deep into the pilot units to investigate the experience of localized management of residential quarters.

(3) Implement the office space, various systems and network flow charts.

2 publicity stage (before June 20)

(1) gather members of the leading group and? Two stops, one center, one group? Personnel mobilization meeting.

(2) Through community property enforcement agencies. Convene community residents' backbones, building directors, party group leaders and community activists to carry out extensive publicity and launch, improve community residents' understanding of the implementation of property management, and actively assist property management companies in their work.

3. Full implementation stage (June 2 1? June 30)

? Two stops, one center, one group? Work in an all-round way to effectively provide property services for community residents.

Work requirements of intransitive verbs

1. Strengthen leadership and raise awareness. Leaders at all levels should proceed from the height of building a new modern community, improving the level of urban management, promoting the construction of a harmonious society and promoting the creation of a civilized city. Conscientiously understand the significance of property management system innovation, strengthen the sense of responsibility, carefully organize, carefully deploy, define measures, establish a system of accountability, and ensure that all the work of system innovation is implemented.

2. Strengthen publicity and create an atmosphere. It is necessary to do a good job in guiding public opinion and vigorously publicize the significance and role of standardizing property management and relevant policies and regulations on property management. By distributing leaflets, printing convenience handbooks and issuing billboards, we will actively guide owners to consciously abide by the relevant provisions of property management, establish the consciousness that property management is consumption and commodity, and create a good atmosphere for the whole society to care, support and participate in standardized property management in residential quarters.

3. Clear responsibilities and implement requirements. All functional departments should attach great importance to the management of * * *, cooperate with each other, and implement various policies to support property work. All communities should establish leading institutions for property management. Number one? Take overall responsibility for the implementation of the responsibility system, and deploy capable forces to implement community responsibility and assessment standards. Street property management office should seriously organize the inspection and evaluation work, establish and improve the joint meeting system, strictly supervise and report the inspection results, and ensure the smooth progress of the pilot work.

4. Highlight key points and increase investment. All communities should strengthen the supervision of property management in their own areas, especially in old residential areas, improve various public facilities and extend service content. At the same time, the street will strive for a little, raise a little, and give the necessary investment to the property management of the old community.

Property management plan

In order to improve the property management level of the old residential quarters in our city after comprehensive renovation, consolidate the achievements of various renovation projects and improve the quality of life of the people, it is decided to implement the property management renovation project of the old residential quarters within the urban area. The following implementation scheme is specially formulated:

I. Guiding ideology

With Scientific Outlook on Development as the guide, build around * * and enjoy the world famous city? City of quality of life? Goal, persist in emancipating the mind, dare to be the first, and promote the property management of old residential areas in accordance with the requirements of the government, enterprises and citizens? Expand the scope and improve the quality? We will build a service model of residential property management that is compatible with Hangzhou's economic and social development level, and strive to improve people's quality of life.

Second, the main objectives

Overall goal: By the end of 20xx, the urban area of Hangzhou (including Shangcheng District, Xiacheng District, Jianggan District, Gongshu District and Xihu District, hereinafter referred to as "five urban areas") will be basically residential areas (* * * about 3,000 houses with a construction area of about 6,543,800 square meters, involving about 6,543,800+032,000 households). Low fees, wide coverage, subsidies? Long-term mechanism of property management to improve the service level of property management.

Specific objectives: on the basis of improving the hardware supporting facilities of old residential quarters, establish a property management mechanism to achieve? Eight have? That is, there are property management houses, public cleaning, orderly maintenance, parking management, facility maintenance, greening maintenance, road maintenance and maintenance management.

Third, the scope of implementation

Old residential quarters and sporadic houses that meet the following conditions within the five urban areas of Hangzhou:

1. 1999;

2. Complete housing standards;

3. No professional property management.

Fourth, the basic principles

1. Adhere to territorial management. According to? Combination of blocks, block-based and territorial management? In principle, give full play to the organizational and guiding role of territorial sub-district offices (township governments) and community neighborhood committees, and establish a long-term management mechanism according to local conditions.

2. Insist on highlighting key points. Mainly for residential quarters that have completed courtyard renovation and renovation of dilapidated houses, but have not yet implemented professional property management, the key point is to establish a long-term mechanism for daily property management in old residential quarters that have completed courtyard renovation and renovation of dilapidated houses.

3. insist? Soft? Work hard? * * * completed. While improving the infrastructure of residential quarters, establish and improve the daily property management mechanism to achieve simultaneous construction and management.

4. Adhere to the combination of projects. The property management improvement project should be closely combined with the reconstruction project of dangerous houses and courtyard. The old residential quarters that implement the renovation project of dilapidated houses and the renovation project of courtyards should combine the requirements of the property management renovation project, improve the hardware facilities of the residential quarters, and make one renovation of dilapidated houses, one renovation of courtyards and one improvement of property management to avoid repeated construction affecting residents' lives.

5. Insist on the participation of the owners. It is necessary to highlight the participation of owners and residents and earnestly implement them in the project? Four questions and four rights? To ensure that owners and residents? Right to know, right to participate, right to choose and right to supervise? , clear the owners and residents * * * and community management obligations and responsibilities.

Verb (abbreviation of verb) implementation steps

1. Investigation and planning stage. Before the end of June, 20xx will complete the establishment of institutions, the investigation of the current situation of property management in residential quarters in five urban areas, the formulation of relevant policies and standards, and the planning arrangements.

2. Overall promotion stage. From July 20xx to the end of 20 1 1, the property management upgrading projects in five urban areas will be comprehensively promoted, mainly for residential quarters that have carried out courtyard upgrading and dangerous house renovation. According to the principle of completing 1 courtyard improvement and reconstruction of dangerous buildings and promoting 1 property management improvement project, including 20xx 6.5438+0 million square meters and 20xx 5 million square meters.

For other old residential quarters or sporadic houses that are not included in the courtyard renovation or dangerous house renovation plan, according to the financial budget and the actual situation of residential quarters, the residential quarters renovation and property management improvement projects will be implemented according to local conditions.

Improvement measures of intransitive verbs

(1) Improve the hardware configuration.

1. The residential quarters that have been included in the courtyard improvement and renovation plan of dilapidated houses should complete the hardware facilities required for property management in residential quarters in accordance with the requirements of the property management improvement project in addition to the original improvement tasks. Before the introduction of this scheme, the residential quarters that have completed the courtyard renovation and dangerous house renovation projects shall be examined and approved by the municipal court or the rebuild office. Look back? Check leaks and fill gaps, and further improve hardware configuration according to the requirements of property management improvement projects. Specific new hardware configuration tasks are as follows:

(1) Delineate the property management area. Set fences in residential quarters to form a relatively closed and independent property area; Sporadic residential and small residential areas can be combined into a property management area for management according to local conditions.

(2) Construction of special facilities. Including the installation of security doors and electronic monitors in residential units, inspection and maintenance of fire fighting facilities and equipment in residential areas.

(3) Equipped with property management rooms. Supplementary distribution of residential property management houses, conditionally strive for a total construction area of 5? Standard configuration, temporarily unable to configure the property management space can be temporarily taken to lease, borrow and other ways of transition.

2. Not included in the courtyard renovation or reconstruction plan of residential quarters and sporadic houses, by the financial arrangements for a certain amount of money every year to implement the property management renovation project, specifically by the municipal housing reform office according to the actual situation of residential quarters, adjust measures to local conditions, selectively organize the implementation. The main contents of community transformation and hardware configuration are as follows:

(1) new configuration. The new configuration content of residential quarters included in the courtyard renovation and dangerous house renovation plan.

(2) Environmental improvement. Including road leveling, car parking space delineation, orderly bicycle shed (garage) placement, green layout, and improvement of public lighting configuration.

(3) house decoration. Including the maintenance and arrangement of the roof and other parts (including flat to slope), elevation improvement, corridor painting, pipeline sorting, dangerous house repair and so on.

(4) Reconstruction of public utility pipe network. Including the basic transformation of public utilities pipelines and facilities such as tap water, electricity and gas in the community.

(2) Establish a property management mechanism.

On the basis of improving the hardware facilities of residential quarters, according to the wishes of residents, we will introduce property service enterprises to implement professional property management or entrust community public service workstations to organize the implementation of community-based quasi-property management, and establish a long-term mechanism for property management in residential quarters.

1. Determine the management mode.

Sub-district offices (township governments) should complete residents' consultation within one month after the completion and acceptance of the hardware facilities improvement project, and determine the community management mode. Some old residential areas (or sporadic houses) have not been rectified or the hardware configuration improvement has not been completed due to special reasons, and they will be accepted after being confirmed and agreed by the local sub-district office (township government).

Take households as the unit (one independent property unit) to solicit opinions from residents, and inform residents in writing of the organizational form, service content and corresponding charging standards of specialized property management and community-based quasi-property management. Residential area 1/2 households or more choose to adopt professional property management, and the subdistrict office (township government) shall entrust the community neighborhood committee to organize residents in residential areas to hold the owners' meeting, and set up the owners' committee within two months to guide the owners' committee to select property service enterprises through the owners' meeting; In communities with less than 1/2 residents who choose professional property management, quasi-community property management mode will be adopted, and community public service workstations will be entrusted by sub-district offices (township governments) to organize the establishment of daily property management mechanism within two months.

2. Implement property management.

(1) Quasi-property management based on community. Quasi-community property management is organized and implemented by community public service workstations. You can hire cleaning, order maintenance and other staff to be responsible for the daily management of the community, you can also entrust the property service company to be responsible for the management, or organize residents to manage themselves to provide basic services for the residents of the community, including cleaning public areas, maintaining public order, maintaining parking order, maintaining public facilities, maintaining residential roads, and maintaining the parts used by houses. The operating income of community public parking lot and property management house is collected by community public service workstation as the property management fund of the community to make up for the lack of funds for community management.

(2) Specialized property management. Professional property management is organized and implemented by professional property service enterprises. The owners' committee selects professional property service enterprises to enter the community for professional property management through the owners' meeting, and both parties sign a property service contract. The hired property enterprise shall provide professional property management services in accordance with the regulations on property management and the provisions of the property service contract, and collect property service fees from residents in accordance with the contract.

Seven. monetary policy

1. If the hardware configuration project is included in the implementation of the court reconstruction project, the cost of the hardware configuration project will be included in the special fund for the courtyard improvement and reconstruction project.

2. If the hardware configuration project is included in the implementation of the property management improvement project, the cost of the hardware configuration project shall be included in the special fund for the property improvement project. The ways of capital commitment are as follows:

(1) Road leveling, renovation of rain and sewage pipes, setting of water intake, lighting and leisure facilities, renovation of sanitation facilities, greening renovation, etc. Environmental remediation is included in the scope of project bidding, as well as electricity? Change it? The civil engineering cost shall be settled by the municipal and district finance according to the final accounts of the project 1: 1.

(2) The renovation cost of public parts of houses such as flat slopes, fa? ades and corridors involved in house renovation is as follows? Who is this baby? Who's hugging? Principle, borne by the property unit; If it is really difficult to undertake the project, the property right unit shall apply to the district government, and after being audited by the district government and approved by the municipal housing reform office, the municipal and district finance shall settle it according to the final accounts of the project 1: 1.

The cost of housing renovation for directly managed public houses, renovated houses and units without property rights shall be settled by the municipal and district finance according to the final accounts of the project 1: 1.

(3) Weak polar line? Change it? What is the sequential carding cost of the combination bar? Who is this baby? Who's hugging? Principle, borne by the property unit; Power pole line? Change it? Electrical supporting fees and one meter per household renovation funds shall be borne by the Municipal Electric Power Bureau; The cost of pipeline gas construction (renovation) shall be borne by the Municipal Gas Group; The renovation cost of tap water for one household and one meter shall be borne by the Municipal Water Industry Group in addition to the relevant expenses that residents are required to pay according to regulations.

(4) In principle, the property management improvement project is exempt from the expenses such as greening compensation, occupation of roads and excavation, and relocation of comprehensive pipelines caused by municipal projects. The project implementation unit must, according to the requirements of relevant departments, do a good job in greening restoration and pavement repair in accordance with relevant standards.

3. After the establishment of a long-term mechanism for the daily management of residential quarters, the funds needed for the relief and subsidy of the property service fees of the needy people and the post subsidy of the property management personnel of community public service workstations shall be solved by the municipal and district finance according to 1: 1.

Eight. safeguard measure

1. Establish a working mechanism. The establishment of the city property management improvement project leading group, responsible for the organization and leadership of the improvement project. The leading group consists of an office (located in the Municipal Housing Authority), which is responsible for the organization, supervision and policy formulation of the property management improvement project. District governments and their sub-district offices (township governments) shall establish corresponding organizations to be responsible for the specific implementation of property management improvement projects within their respective jurisdictions and coordinate related matters. Construction, planning, housing management, civil affairs, public security, law enforcement, transportation, greening, environmental protection, price, industry and commerce, quality supervision, fire control and other departments at all levels shall, in accordance with their respective responsibilities, carry out relevant work on property management in residential quarters.

2. Implement financial guarantee. Special funds for property management improvement are included in the fiscal year budget, and the specific provisions for use shall be formulated separately. Finance at all levels should ensure the matching implementation of funds and implement the whole process of follow-up audit. Strengthen the management of the use of funds, and use the audit results as the basis for final accounts.

3. Increase support. Residential implementation? Quasi-property management, the original greening, municipal and other financial subsidies and preferential policies remain unchanged, and post subsidies for service personnel are set up according to the scale of quasi-property management community; Establish property management and improve the evaluation mechanism, and reward outstanding units (individuals); If people with difficulties in residential areas are really unable to pay property service fees, they will be reduced or exempted after publicity by local communities without objection; Water, electricity, sanitation and other public utilities professional units entrust the management unit to collect fees uniformly, and should strictly implement the charging standards approved by the price department and pay the special entrustment fee of the management unit. Community public service workstations uniformly entrust property service enterprises to provide community quasi-property management, and subsidies and preferential policies remain unchanged.

4. Strengthen assessment and supervision. The property management upgrading project shall establish a four-level linkage mechanism among cities, districts, streets (townships) and communities in accordance with the principles of urban linkage, district-based and territorial management. The municipal government signed a target responsibility letter with the relevant units of all districts and cities, and implemented the annual target assessment. Specific assessment methods shall be formulated separately.

5. Strengthen the guidance of public opinion. All relevant departments should strengthen the publicity of property management improvement projects, guide the masses to understand the basic contents of property management, understand the basic rules and standards for the operation of the property management industry, and cooperate with the work of residential property management.