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What are the basic qualities that logistics marketers should possess?
1. Have three hearts: firm confidence; determination to never give up; and sincerity to customers.
2. Outside, you represent the company, so please pay attention to your image and words. You are the mirror of your company, and your customers see your company through you. Sales are not simply about products, but communication between products and people plays a decisive role.
3. Be grateful even if you are rejected by others. If your client rejects you, please don't be discouraged. Please say sorry to the client on the other end of the phone and put down the phone sincerely. Please don't get angry and talk dirty to your customers. We must know that there will be a lot of rejection on our way to growth, and rejection is not necessarily a bad thing. Finding the reasons and continuing to improve is the most important thing. It’s our customers who keep us growing, right?
4. Reasonable requirements are training, and unreasonable requirements are tempering. The company treats business the same way, and customers treat business the same way. Remember KFC's famous saying, "First, the customer is always right. Second, if the customer is wrong, please refer to the first point." If you have the courage to take responsibility, you will get more.
5. Continuing from Article 3, everyone has a sense of values ??and judgment to distinguish things from wrong. Most of the time, our customers are reasonable. Please do not blindly comply with the customer. If it is beyond the company's ability, please tell the customer. If the customer cannot always be right, if the customer makes a mistake, please point it out to the customer in an appropriate way. What you need is not just to give customers products, but more importantly, you need to give customers rational suggestions and systematic solutions. In today's competition, there is no way out by fighting on price. A reasonable price shows more quality and professionalism.
6. Blind sales can only make customers feel disgusted and impatient. Please put yourself in the customer's position and consider the problem. Do more research on your customers’ ideas and purposes, and understand what they really need. Look for aspects that customers are interested in and establish common ground between both parties. Chairman Mao said, "We come from all over the world and come together for a common revolutionary goal." From a common ground, slowly, to explore more aspects.
7. "More time, more free time, take the children, and go home often." A simple lyric expresses the voice of family love. We also need more time to visit customers. Learn more about your customers’ current situation and care more about your customers. Many customers will eventually become our friends, and no one can do without the help of friends.
8. The most important thing about human interaction is the heart. Please be less utilitarian and more ordinary. Yes, the purpose of contacting customers is very clear, for orders. But things are always multi-faceted and full of many factors, including time, location, people and people. Receiving orders is our purpose, but it is not the only purpose. I also have many friends. We know each other through business, but we have only little or no business dealings, and there are even some of my competitors. But we are very good friends. Everyone has his own way, and all things have their own laws. The world is so vast that you cannot do all the business. Doing business is just being a human being. The sea accepts hundreds of species, and tolerance is great.
9. No matter how busy you are, you should take time to read and improve yourself. In addition to professional knowledge, there are also various aspects of society. Be diligent in thinking and cultivate your character. Less rhetoric and more insight.
10. The body is the capital of revolution, especially when doing business, you are exposed to wind, rain, sun and rain every day. Please take good care of your body and maintain a regular daily routine. When you are very tired, stop for a moment and enjoy the scenery around you. Rest is to go further.
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