Residential community property management work summary

As a property manager of a community, you should be responsible for the residents of the community and need to summarize your work. Below is the "Residential Community Property Management Work Summary" that I carefully compiled for everyone to read! Hope it helps everyone! Please stay tuned for more exciting content! Summary of the Property Management Work of the Residential Community 1

In the past year, with the care and help of the organizations and leaders at all levels of the Real Estate Department, and with the understanding and support of the fraternal units, the management team and all the XX Community Property Management Office Through unremitting efforts, employees achieved the goals set at the beginning of the year. The work of the XX Community Property Management Office in XX is now summarized as follows:

1. Operation and management situation

1. Improve various rules and regulations, establish an internal management mechanism, and manage the operations of the office The team has always regarded improving the level of property services, expanding the scope of services, gradually moving from internal services to external services, and striving to obtain benefits from the market as the only way to achieve sustainable development in the future. To achieve this goal, high-quality service is the fundamental foundation. To this end, based on the principle of seeking truth from facts, we have established a series of rules and regulations that adapt to the needs of market economy development and company development needs, and have increased inspection and implementation efforts. Make all work be carried out steadily with plans, methods, basis and purpose; at the same time, adhere to the principle of "people-oriented, honest service", improve service attitude, improve service quality, "think what the owners think, and worry about the owners' needs" "Urgent", all types of service personnel perform their duties conscientiously, are dedicated to their duties, are enthusiastic and proactive, civilized and courteous, fair and honest, handle repair reports and complaints from owners in a timely manner, and safeguard the legitimate rights and interests of owners. In response to the special circumstances of households in subsidence areas, a series of service measures have been formulated to charge residents in accordance with the city's lowest property fee standard of 0.2 yuan/㎡/month, and the income and expenditure of property service fees are made public. For maintenance work that is not within the scope of property management, if the construction unit fails to repair it in place, the management office will repair it in a timely manner free of charge, and the property repair telephone number is public. The management office provides services to owners in strict accordance with the content stipulated in the property service contract, standardizes property service charges, provides services of consistent quality and price, and eliminates phenomena such as "irregular fees, unfulfilled promises, and inadequate services" to improve the integrity of the industry.

2. Collection of property management fees

The management office is united and pragmatic, and the service awareness has been significantly improved. Only by continuously improving service quality can the property management company satisfy the needs of merchants and owners to the greatest extent. Only by meeting demand can we steadily increase property income and establish a good corporate image. Through the sweat and sweat of all employees in the management office, the work of XX Community in the first half of the year was solid and fruitful. In XX, property management fees were collected more than 260,000 yuan, of which the property fee collection rate for the second phase of Changxin Community exceeded 70 %, and the property fee collection rate of the outlets has also exceeded 50%. Property management personnel have gone deep into each household, carefully listened to the opinions and suggestions of residents, and actively adopted and improved them.

3. Specific maintenance work

In terms of basic construction and maintenance of the community, the maintenance team of the management office actively responds to the guidelines of the leadership of the management office and the company, and strives to complete every item Tasks are accomplished and temporary problems that arise are taken seriously. In the past year, the maintenance calls from the management office have continued every day. However, the comrades in the maintenance class have always had a fiery heart and have not stopped their work because of vacation, nor because of the hot weather. As for delaying the work process, everyone rushes to the scene as early as possible and completes it seriously, regardless of whether they are at work or after get off work, day or night. No matter how dirty or tired they are at work, or how late they work, they never complain. Over the past year, the maintenance class has handled more than 2,000 maintenance items of various types, ensuring that residents in the community have a comfortable and safe living environment.

of high praise. As employees of Yuanfeng Property, we are deeply proud and confident. Of course, we also feel the pressure, that is, the company's rapid development requires the management office, and the company's brand requires the quality of the property management service brand.

New goals, new tasks, new challenges.

In the face of opportunities and challenges, we have reason to believe that with the support, care and help of the company, and through the sincere efforts of all employees, working together and forging ahead, XX Property XX Community Management Office will have a bright future and will follow the development of the company. At the same time, XX Property Management Company and all employees of the company will receive greater development, maximize the value of the company and employees, and achieve sustainable development of the company's economy and employees' careers. Summary of Property Management Work in Residential Areas II

This year is a year for the head office to seek reform, and it is also a year for the head office to develop rapidly. Over the past year, in accordance with the work goals and requirements of "quality, reform, and development" proposed by the head office at the beginning of the year, and under the care of the head office leaders, all employees of the Property Management Center have united as one, worked hard, worked hard, and constantly innovated, further improving their performance. The property management center has achieved certain results in terms of management and service quality. The work of the year is summarized as follows:

1. Brand Building

The property management center has always focused on improving property management services. Quality is the first choice for the operation of the center, and the company adheres to the purpose of "dedicated school registration, honest service, effective guarantee, and pursuit of excellence". Since the beginning of this year, the center has begun to build the brand effect of the property management center as "first time, first service" and improve the operational efficiency and competitiveness of the property management center.

(1) Implementation of ISO quality management system

The property management center always implements the ISO9000 quality management system, implements the requirements of the head office's "Quality Year", and insists on conducting property inspections 1-2 times a month. Quality cross-checking, reporting, and improvement work were carried out, and the "Quality Service Plan" and "Ping An Red May Service Plan" were formulated and implemented. In addition, the management system documents have been partially modified in accordance with ISO quality management requirements.

(2) Form a quality system centered on customer satisfaction

"Service-oriented, customer first", in this year's work, the Property Management Center focuses on strengthening the relationship with owners and users In terms of communication and contact with people, we mainly did the following work:

1. Actively contact each teaching building and office building office unit to do a good job in daily property management work and other temporarily assigned surprise tasks to ensure that Normal teaching and office order in each building and office building. Such as assisting the Academic Affairs Office in various student examinations and the National English Band 4 and Band 6 examinations, cooperating with the State-owned Assets Office and the Graduate School to transport 1,000 sets of desks and chairs from the fifth and sixth floor classrooms of Mingde Building, and cooperating with school functional departments to hold Mao Yisheng Foundation Award Ceremony, Welcome Venue, Red Song Venue Layout and Surrounding Environment Layout, etc.

2. When encountering urgent and important situations, post warm reminders in a timely manner, and insist on posting blackboards and blackboards in the family area in a timely manner; such as New Year's Day, Spring Festival, Labor Day, 60th Anniversary Daqing and other special blackboards and anti-influenza A blackboards Report etc.

3. Organize the "November 18th Logistics Corporation Property Customer Service Contact Reception Day" event, issue "Jiaotong University Property Safety and Quality Service Card", and widely solicit opinions and suggestions from family area owners on property services; post service contacts The telephone number allows everyone to contact the Property Management Center as soon as possible to handle related matters, and strive to make all teachers, students and employees of the school satisfied and assured.

2. Internal daily management work

(1) Personnel quality

In order to improve the operational efficiency and core competitiveness of the property management center, at the beginning of this year, the property management center The management center has formulated a series of training plans, actively carries out various knowledge training, and strives to improve the overall quality and service quality of employees. Training is divided into two categories, one is training for ordinary employees, and the other is training for management cadres. Employee training includes: using weekly morning meetings of each department to train employees on their qualities, etiquette, skills and quality requirements. The training content mainly includes corporate culture training, professional and technical training, etc.; the training for management cadres mainly focuses on the new version The "XX City Property Management Regulations" and the new version of "GB/T19001--2008" quality management standards were launched. Through training, the comprehensive quality of employees has been improved, their work attitudes have been improved, employees' unity and cooperation have been stimulated, and service quality has been greatly improved.

(2) Security

In 20XX, under the correct leadership of the head office leaders, all members of the Security Department insisted on safeguarding the normal teaching and scientific research order of the school and the lives and property of the teachers and students. With the purpose of providing security services, we have strengthened the comprehensive management of the school campus, using various publicity and education methods, existing property management regulations, internal security regulations of the head office and property rights laws to give full play to the "civil defense, technical defense and group defense" of security. The favorable conditions have fully maintained the safety of people, vehicles and objects on the campus. The specific work is as follows:

1. Based on the "safety, quality and development" ideas proposed by the head office as the starting point, combined with The specific work of the Security Department is the actual focus, strengthening the management of people, vehicles and materials on the campus.

2. Develop a gate management system, register visitors and items, and implement a "one vehicle, one pole, one certificate" release system for vehicles.

3. Strengthen the patrol scope of the entire area. During the day, team members conduct cross-patrols and set up posts for control in each area from time to time. Patrols will be carried out in different time periods at night, subject to seasonal changes. Team members conduct patrols in batches to nip problems in the bud.

4. Strengthen safety inspections of all fire protection facilities and equipment on campus. Achieve a high sense of responsibility of "prevention first, combining prevention and fire prevention, hidden dangers are more dangerous than open flames, and responsibilities are heavier than Mount Tai".

(3) Cleaning and environmental sanitation

1. Always follow the requirements of the ISO quality management system and adhere to the "Monthly Cleaning Quality Inspection Report" to conduct strict inspections of each area of ??responsibility item by item. Assessment, basically completed various tasks assigned by the head office.

2. Strictly implement cleaning work procedures, clean all teaching buildings, office buildings, bathrooms, corridors, etc. around the clock; clean trash cans, handrails, doors, etc. around the clock, and clean up garbage in a timely manner to create a better environment for teachers and students. Create a clean and comfortable living and office environment.

3. The main road in the family area and the trees that affect the residents in the front and back of the family area are properly pruned. Each cleaner is responsible for the weeds in the green space in the form of a responsibility area.

(4) Maintenance

1. In terms of management of public facilities and equipment, complete maintenance and upkeep plans and emergency plans have been formulated to conduct timely and regular maintenance of various Facilities are maintained and inspected, daily inspections are registered, minor maintenance is recorded, problems are repaired and dealt with in a timely manner, and elevators and fire-fighting equipment are well maintained.

2. Use the holidays to cooperate with the maintenance department to repair and replace more than 1,000 square meters of burst floor tiles on each floor of the second teaching building.

3. The roofs of some family buildings are leaking, the water pipes are rusty, and many residents have problems with water and electricity, making the maintenance tasks heavy and difficult. The property management center actively coordinates with the residents and cooperates with the energy center, The engineering team enabled the Energy Center and the engineering team to carry out the maintenance work of water, electricity, and civil engineering in the family area smoothly.

4. In order to save money, some facilities and equipment with relatively low damage are maintained and repaired by ourselves, such as repairing more than 200 sets of tables and chairs, and more than 100 doors and windows in the first and fourth teaching buildings.

(5) Greening

1. Responsible for the green planting and daily management of more than 200,000 square meters within the hospital, as well as providing services for various department offices and various large and small meetings in the hospital Various plants and flowers.

2. Assisted the engineering company and the Infrastructure Department to complete the plant transplantation work in the swimming pool, Qinghong Building, head office, Daping Campus and other places. ***More than 600 trees, more than 1,000 shrubs, and ground covers were transplanted. 500 m2, and more than 150 m2 of newly planted lawns in the team.

3. In various large and small meetings such as welcoming the new year, National Day, welcoming the deputy director of the National People’s Congress and the deputy minister of the Ministry of Communications, more than 50,000 pots of grass and flowers were arranged.

4. Plant propagation: tens of thousands of seedlings of cold water flowers; 2,000 pots of chrysanthemums; 3,000 pots of spring grass flowers; cuttings of seedlings (including mosquito mother, golden-leaf ligustrum, red steppe wood, hibiscus, hairy lilac, etc. ) tens of thousands of seedlings.

5. In the school’s activities such as “promoting ecological civilization and building a green campus” and students’ voluntary tree planting, hundreds of plants were planted together.

6. In the greening rental business, we expanded our business outwards in 2 cases (Nanping and Yingjiyuan), and the number of flower rentals increased by more than 100 pots.

(6) Other aspects

1. Actively cooperate with various conferences of the school and various conference services of secondary units, and complete the visit of the Deputy Minister of Communications throughout the year We served 178 important meetings such as school inspections and more than 500 ordinary meetings.

2. Do a good job in sending and receiving emails within the school and collecting subscriptions for newspapers, periodicals and magazines. *** Completed a total of 25,828 pieces of emails throughout the year

3. Carry out fire prevention work and deal with potential safety hazards. Since the beginning of this year, more than 130 people have been organized to deal with various debris piled in the corridors of 28 family buildings in the family area, eliminating safety hazards and keeping fire escapes open.

4. Take the initiative to contact the residents in the family area, replace the air-conditioning tripods that pose safety risks, remove rust from the rusty tripods, apply anti-rust paint, and do a good job in safety precautions for teachers and students in the family area. .

5. Strengthen the rectification of the order of the farmers' market and the management of "dirty, chaotic and poor", so that the order and environmental sanitation of the market will take on a new look. The sundries on the ceiling of the market are cleaned twice a week, fire extinguishers are provided for each household in the market, and operations that are placed randomly and overflowing stalls are rectified. All rickshaws inside and outside the market are returned to their proper places, and motor vehicles are Park in an orderly manner.

6. Do a good job in “eliminating the four pests” in family areas and farmer’s markets, arrange for weekly pesticide spraying, and release rat poison from time to time; We must handle the matter in a hornet's nest to ensure the personal safety of teachers, students and employees.

7. Do a good job in energy saving work. In addition to regularly publicizing energy saving knowledge to employees and improving their awareness of energy saving, we also compiled some small slogans to promote energy saving knowledge and carried them out in various teaching buildings and administrative buildings. posted.

8. Do a good job in moving the head office office to the ground floor of the brothel, deploy personnel to clean the brothel office and aisles in a timely manner, and pack, carry and install office supplies and electrical equipment.

3. Important work completed this year

(1) Do a good job in the prevention and control of the H1N1 virus. Under the leadership of the school and the head office, he was fully responsible for the cleaning and sanitation work in the isolation area of ????the Red Building, Brothel, and Xishan Building during the influenza A epidemic, the removal of domestic waste and medical waste, the laying and daily replacement of new mattresses, and the daily maintenance of the isolation area. Disinfection, delivery of meals to quarantined personnel, etc.

(2) Implement the head office’s policy of taking catering as the leading role. In addition to doing a good job in property management of the ecological canteen, actively cooperate with the catering company in various tasks of the first food festival, and cooperate with the catering company in the knowledge management. The Yuansan canteen toilets, doors and windows and the surrounding environment are renovated. While the catering center is expanding outwards, it also assists the catering center in various backup support tasks, such as dispatching personnel to Pengshui, Hechuan, Science and Technology Museum, Nankai Middle School, etc. Carry out cleaning, maintenance, management and other work on site.

IV. Existing problems and lessons learned

Although we have achieved certain results in our work in 20XX, we are also deeply aware of our shortcomings and there are still many needs. Areas for improvement and strengthening:

First, the overall quality and service awareness of management personnel need to be further improved. During this year’s work, due to insufficient management services, individual office items in Mingde Building and the Second Teaching Building were lost. , causing a bad impact, and the ability to actually handle affairs needs to be improved;

Second, there is insufficient communication and understanding with the owners;

Third, maintenance services, security The quality of services and cleaning services needs to be strengthened and improved;

Fourth, the property management center is not very professional and its management method is too single.

In response to the above problems, in the work of the year, we will learn from experience and lessons, strive to improve the business skills and management level of employees, carry out rich and colorful communication activities with owners, and do a better job.

In the new year, we will speed up the pace, continuously improve our own property management level, and constantly improve various management tasks. We will be down-to-earth on the way forward, make persistent efforts, and move forward courageously to contribute to the development of the head office. .

Summary of Property Management Work in Residential Areas Three

XX is an era of rapid economic growth and financial crisis. It is also an extremely extraordinary year for XX Garden. From the New Year’s pipe blocking incident to the owners’ complaints, , went to the management office to improve weak links, and won praise from the owners, which truly recorded the hard work of all staff in the management office. A summary of its work is as follows:

1. Due to our unreasonable operations and illegal use by residents, Room 209, Building 13, XX Garden Community was flooded with sewage during the New Year period, and the sewage extended to the shops on the first floor, giving the owners It has caused a lot of losses to businesses and businesses, the management office staff are extremely busy, and the owners are also full of complaints. With the support of the company and the joint efforts of the staff of the management office, after more than a week of hard work, the matter was finally resolved satisfactorily. The owner also gave cash to the staff of our office to express condolences.

2. Changes in the market environment have led to a shortage of order maintenance personnel in our management office, which has brought challenges to the security prevention of the community. Due to the lack of personnel, the door locks of two households were picked. Although they were not What a loss of valuables, but it illustrates the importance of personnel stability. The management office reported it to the company, and after making corresponding adjustments to wages and personnel, the above-mentioned problems have not occurred in the community so far, ensuring the stability of public security in the community.

3. XXX Western Restaurant has occupied the fire escape of the community for three years, which caused the owners to complain to the management office and also brought fire hazards. After many negotiations and adjustments by the management office, and borrowing The law enforcement department's timing of rectification successfully allowed XXX Western Restaurant to return the long-occupied fire escape, and also raised awareness of fire protection. This move has been well received by the owners and has eliminated safety hazards.

4. There is a shortage of personnel. Merit cannot be selected during recruitment. Some employees are selfish and not of high quality, which has brought some negative effects to the company's reputation. After communication with the management office and the owner, although it can be obtained I understand, but it is undeniable that this kind of behavior should be stillborn and should not be promoted. Otherwise it will bring a devastating blow to the company. Therefore, our next important task is to strengthen the quality training of employees, improve personal values ??of honor and disgrace, and reflect the true value of property managers.

5. The management office actively responded to the company’s call, formulated a paid service price list, and took the lead in implementing it in XX Garden. Although a few owners had different intentions, after communication, they all readily accepted it. A fact. So far it is running well. This move is not to increase the company's income, but to standardize the scope of property management services. Confirmed the respective responsibilities of owners and property management.

6. The community has been established for 8 years, and the underground pipe network is small and easy to get clogged. The management office followed the operating procedures formulated years ago. After a year of operation, there are no problems now. , the pipe network is smooth, and it also gives the owners of the community a comfortable and hygienic living environment, which has been well received by the company and owners.

7. Because of the experience of successfully sharing mangoes in XX years, we were very skillful in the management and sharing of mangoes in XX years, allowing the owners of the community to enjoy their own festivals again - Mango Festival. Watching the owners of the community share the mango feast, we deeply felt that only by sincere dedication can we gain a satisfied smile. The key to the art of property management lies in how we outline it.

8. The roof of the building was in disrepair for a long time, which exposed potential safety hazards. The staff of the management office carried heavy welding machines and climbed up each corridor. After a week of hard work, they finally delineated the roof. A happy ending. The damage to the east and west gates of the community and the unreasonable original design made the owners of the community suffer from the scorching sun and rain. The management office was determined to improve its weak links and invested a lot of manpower and material resources in reconstruction, turning the previous pass into the current one. Going home also demonstrates the essence of our property company’s service.

9. The access control system of the unit building in the community is a stepping stone between the owners and the management office, and has not been effectively solved for many years. The management office communicated repeatedly with the owners, and most of the owners agreed, and agreed that the management office would take the lead in contacting and developing the access control renovation plan. So far, this project has successfully completed the renovation of two buildings and they are running well after being put into use. The management office paid a return visit to the owners who had installed the equipment, and the reply they got was: "My child went downstairs to press the intercom at 9pm, so that we could listen to the music from the intercom at home. It was so funny." .

Summary of the year-end work of the community property. Due to the impact of the social environment, the XX Garden Management Office carried out personnel reductions in XX, from the previous 16 people to the current 13 people. This is for us. It is said to be a challenge, but the previous achievements are there. We cannot use the reduction of personnel as an excuse to reduce the service quality. In this way, we will not be recognized by the owners. After everyone's joint efforts, we can use practical actions to provide got the answer. The cleanliness and sanitation are maintained at the original standards; the security situation is better than last year. There were two security incidents in the whole year and one case was filed. Since there is no investment in greening, it can only be maintained as it is. The owner's complaint rate has been significantly reduced, and the management office's work has become somewhat leisurely.

Throughout this year, although our work has achieved small gains, there are still many shortcomings. I hope that under the correct guidance of the company and the supervision of our leaders, we will move towards the right direction. , stable direction development, taking our service quality to a new level.