How to be a warm man and a sunny place.

Dell always has sunshine in his pocket, and his light can be reflected anywhere. He not only knows how to always look on the bright side of things, but also knows that everything should be considered from the perspective of others. This skill has won the hearts of many people, and I think this is also his very charming place.

A few years ago, I happened to travel to Dallas, so I made an appointment with Dell on a rainy morning, had an early breakfast in the coffee shop, and visited his new office after eating. So we got up early, and we were the only guests in the coffee shop. When ordering, he said to the waitress, "Miss, I asked you to cook ham and eggs early in the morning. It should taste greasy. It's really ... "

"Yes!" The waitress smiled brightly. Although Dell ordered breakfast by himself, what he said was very considerate of the clerk.

When it was time to check out, he said to the cashier, "I won't give you any trouble." The first guest gives you a thousand-dollar bill early in the morning, and you won't sweep all your change. " 」

"I'll take care of it," the cashier smiled and handed him the change.

Before the speech, Mr. Wang always asks himself, "What is my audience thinking now and how will he feel now?" ? Then after evaluating that the words will not be inappropriate, speak from the other side's point of view. For the king of popularity, smelly face is just waiting for smiling face, haze is only paving the way for sunshine, and "bad" is just pride before saying "good"!

On the way to his new office building, we stopped to refuel. "Brother, I'm sorry, the weather is so bad, but also let you come out to help me open the fuel tank. 」

"Yes, sir." This is a good smile match.

Entering the lobby of Dell, the concierge opened the door for us. How did Dell move at this time? "I'm sorry, there may be rain dripping on your shiny floor today. But under the heavy rain hat of the porter, I can see the smile on his face saying "Don't take it to heart".

Dale unlocked the lock and walked into the office when the phone rang. At this time, because the secretary had not entered the company, she answered the phone herself. What I heard was: "I'm sorry, madam, but your coin may have been thrown away for nothing." Please check the number again before calling, because there is no employee named Betty Lee here. Even the person who dialed the wrong number did not forget to think from the other person's point of view before speaking. After he hung up the phone, I could imagine that the lady on the other end of the phone was smiling and didn't feel that she had lost money and time at all.

Dell's ability to put yourself in others' shoes anytime and anywhere is called "putting yourself in others' shoes" in my mouth. Recently, I began to learn to apply this ability to everyone around me. The effect is really good to a state, and I laugh endlessly like a blessing. I sincerely recommend you to try it. It is useful for almost all conversations, especially for strangers.

For example, today you are on vacation, you are lost in a foreign land, and you don't know where your hotel is. Thank God, you noticed a policeman in sight, and you thought he was a good target for you to ask for directions.

Usually you can say, "Hey, where is the Midtown Hotel?" Or even "Excuse me, can you tell me where the Midtown Hotel is? But you can also bravely try to "put on other people's shoes" to ask:

"I know this will delay your time, but may I ask you the direction of the Midtown Hotel? 」

"I think you should be tired of being asked, but I really need your advice ..."

"Are you thinking,' Wow, wow, not another road crazy tourist? ",right, but can you be kind ..."

"I know you have more important tasks here, and it is your sacred mission to protect the people, but can you tell me where I am in a minute? 」

This will not only generate a warm response with people, but also ask the right direction.

It makes people feel very special. I once praised Dale. I said that although he was only a flash in the pan, he always communicated with people sincerely and treated everyone equally, regardless of the ring. Do you know what he said? He said, "Well, by the way. Is there any reason not to do so? With a little effort, you won't waste a minute of your life. It's puzzling if you don't meet anyone, isn't it? They are happy, so are you. This is not a win-win situation. What is a win-win situation? 」

In our daily life, we actually meet many people every day: tellers in banks, taxi drivers in department stores, concierges in restaurants, waiters who eat, clerks in convenience stores, young people who pick up tickets at the gate of theaters, cashiers in shops, and flight attendants on airplanes. However, in front of them, we are often a brother or sister who saves words. Because we only think about ourselves, they become machines that only serve: machines that open doors, machines that collect tickets, machines that brush bar codes, machines that collect money and settle accounts, and machines that change money. They are human beings, but we forget this and think that we are just the objects they open doors, collect tickets and brush bar codes, and they are just one of them.

Inside and outside the counter, no matter what your position is, I have a way to make you shine on others and yourself like the sun. I call this trick "flirting", which is to convey a message with my eyes, but the protagonist of this message is not you. Don't look away after you have finished what you care about. You might as well give a stranger a second or two of eye contact. Usually, when you feel your line of sight, the other person will look up, and then you have the opportunity to "electrify". Just like a neon light flashing the words: "This is communication, this is communication, and I think you are special. 」

In daily life, the king of popularity is like a magician who witnesses miracles. As long as they touch this tool with their eyes, they can turn strangers from tool people into VIP. After a second or two, they will remember to wink at the painter who served them, and they will not forget to coax the tailor who helped them measure their figure with their eyes. A veritable "blink of an eye", the business between amateurs immediately became a classic bridge in Japanese dramas. After all, the stars in the eyes of the popular Wang Xiao only flash for less than a minute, but they can make people have different reactions.

In my previous flight attendant career, I delivered thousands of meals to passengers, but the response was always a vague "thank you", and canned laughter was stronger than that. Hungry passengers are always busy checking the meat of plane meals or counting how many peas they have. In short, they won't remember the hand that handed the plate. Occasionally, a considerate passenger looks into my eyes and smiles, and then gives me a "thank you" or "thank you for your good service" in a leisurely and clear way, then I will really feel very happy. Before the plane landed, I secretly served this guest as first class. Can you believe it? )

I believe there is a kind of emptiness that you must have experienced. You may go to a convenience store or drugstore to buy something small, but the clerk just handed you the change and didn't want to look at you from beginning to end. It seems that for him, as long as the hand you use to collect money is human, even if you are a snow monster coming down from the Himalayas, he will not make a fuss.

Remember to form a habit, always put a little electricity, and spread the joy to other people's lives. As long as you "talk" with people with your eyes, the following sentences will automatically come out in their minds:

I think you are very interesting.

I think you are very handsome.

I like you.

We seem to hit it off.

Our aura is very compatible.

We only met by chance, but it was natural to meet.

I like you.

You are flesh and blood in my eyes.

I think you are special.

Say thank you to the lady who collects money after lunch, and spend more time discharging. Say thank you to the driver on the bus and wish him a happy day with your eyes. Say "thank you" to the porter who helped you with your luggage at the gate of the hotel. This is to express your gratitude and prove your sincerity with eye contact. Don't forget to thank the clerk at the dry cleaner when you pick up your clothes. Blinking makes her feel that this guest is really fresh.