Responsibilities of workshop supervisor in 4s shop

Responsibilities of workshop supervisor in 4s shop

As workshop supervisors of 4s stores, they play an important management role. What are their job responsibilities? The following are the job responsibilities of the workshop supervisor in the 4s shop that I recommend to you. I hope you will learn something.

4s shop 1 responsibilities of workshop supervisor. safety first

The first priority of workshop production is to pay attention to safety. In any enterprise, whether it is a manufacturing enterprise or an automobile 4S shop, the requirements for safety are the same. Therefore, the first job requirement of workshop director should be "safety".

1, identify hazards

The workshop director should identify the dangers in the workshop, mark the dangerous areas and dangers, and visually manage the protective articles. For every employee who is engaged in hazardous work, it is necessary to identify and explain the hazards in detail, so that employees can understand the hazards and make clear the requirements for enforcing operating procedures in hazardous areas.

2. Safety ledger

Establish a workshop safety account, including: the identification of dangerous areas in the workshop; Responsibility management team and responsible person; Regular safety education and training records; Pre-job safety education for new employees; Cooperate with company-level safety inspection records; Cooperate with local government's safety inspection records; Memo on vehicles involved in safety accidents; Special operation inspection records; Workshop dangerous maintenance records, etc. It should be clearly recorded in the daily safety ledger and standardized management;

3. Regular reminders and daily inspections

In the production unit, due to the busy daily work, habitual work actions are inevitable, and many actions may involve unsafe factors. This requires the workshop director to make regular reminders and daily workshop inspections, and remind employees of the requirements of operating standards in time with the help of morning meetings and daily inspections. If they find that they don't meet the requirements, they should correct them at that time. Those who need to be notified at the morning meeting should criticize and educate. Involved in the assessment, resolutely implement and increase penalties.

4, labor insurance supplies use supervision

Many shop maintenance technicians, especially sheet metal masters, do not wear protective masks and eyes when welding, and sparks directly enter the eyes or nostrils. I have read a lot in recent years. There are also cases of molting and radiation marks on the face and chest due to long-term failure to wear protective masks, and even some sheet metal masters have problems such as vomiting and hair loss. There are also hand scratches caused by not wearing gloves, which are all problems caused by not being able to protect yourself at home; Followed by the painter, in the process of operation, lung problems, peeling problems and acute leukemia problems caused by not wearing masks, gloves and protective clothing are all the results of not wearing labor protection articles according to regulations. Therefore, the workshop director is rigid in supervising the use of labor protection articles for employees, and the problems found in the inspection should be corrected in time. Those who don't cooperate with the management should dare to punish, and those who repeatedly make mistakes should be punished in time.

5. Use of cranes, grinders and cutting machines

The workshop director should supervise and remind the maintenance team to use the elevator every day, and check the elevator at least once before use. Check the lubrication and hinges of elevators every day to ensure that every elevator descends after work every day. If there are unfinished vehicles, it is necessary to lower the elevator in time. Grinders and cutting machines must be used at work, and operators are not allowed to wear gauze gloves. This is a dead rule. I have seen it with my own eyes. Because of wearing gauze gloves, gloves wound on the grinder instantly cut off the bloody scene of the operator's fingers, causing lifelong injury. Workshop director should always supervise and remind maintenance technicians to standardize equipment operation to prevent injuries.

6. Supervise the moving vehicles in the workshop

Moving vehicles in the workshop is a common phenomenon in 4S stores. But as for who is qualified to move the vehicle, the workshop director should have regulations, and it is necessary to compete with drivers to move the vehicle within the specified requirements in the workshop, instead of accelerating and decelerating at will in the workshop. The state expressly stipulates that the speed of the workshop of automobile 4S shop should be limited to 5 kilometers, and the workshop director should play a controlling role, even the customers should abide by this requirement of the workshop.

7. Test run

Test run is a common problem in 4S shops, involving abnormal sound, braking and noise. Before leaving the factory, the workshop director should ask the test driver to fill in the standard test sheet and sign it before releasing it, and supervise it to test within the specified route and mileage. It is not allowed to test at will to prevent accidents during the test. In principle, it is the best policy for the owner to check the car himself. It is a common phenomenon in the industry to encourage customers to drive by car and maintenance technicians to accompany the test run based on the principle that whoever gives feedback to the problem will confirm the solution to the problem.

8. Commuting reminder

During working hours, the workshop director can monitor every employee, but after work, it is different. Many city employees ride electric cars and motorcycles. As a workshop leader and colleague, the workshop director has the responsibility to remind employees to pay attention to safety and care for them at all times. If this can be done, the workshop director is competent.

Second, quality is the foundation of survival.

Maintenance quality is the foundation of a 4S shop, and the workshop director should pay attention to two "rates", namely, the first diagnosis rate and the first repair rate.

1, initial diagnosis rate

This is a brand-new concept, a new word different from the first repair rate. It is the diagnosis process before the maintenance of automobile 4S shop, which was not paid attention to by industry personnel in the early stage. However, I think this is actually more important than a repair rate. After the vehicle arrives at the store, diagnose the cause of the fault at one time and find out the problem point. It can ensure the normal maintenance of vehicles, make clear the replacement of spare parts and maintenance items, reduce the time waiting caused by customer judgment and trial operation, and waste the cost of specialty stores, which are all extremely beneficial things. For many 4S shops at present, the diagnosis time is often longer than the maintenance time. Customer complaints and maintenance costs are common phenomena in the industry because of problems that cannot be judged. Therefore, it is particularly important to make a good diagnosis rate now. In order to master the primary diagnosis rate, the workshop director needs to organize workshop maintenance technicians to study regularly, learn the maintenance cases, technical rectification and internal maintenance cases issued by manufacturers, refer to the analysis of other brand failure cases, and the internal scientific research team. All these can help the specialty store to improve the first consultation rate.

2, a repair rate

The workshop director should control the internal and external repairs involved in the first repair rate of the workshop, and do a good job in the ledger management and performance appraisal system of internal and external repairs. In order to control internal and external repairs, the workshop director should do the traditional three inspections well. Self-inspection, mutual inspection and final inspection are the key methods to control the first repair rate, and they are still the focus of workshop management. In addition, the rigid implementation of the auxiliary performance appraisal system is also a magic weapon for the workshop supervisor to control the first repair rate. While helping maintenance technicians to improve, they should be rigidly urged.

Third, complete the indicators involved in KPI.

The KPI indicators of service management involved in the workshop mainly cover two aspects: "picking up the car" and "delivering the car". Every morning, the workshop director should confirm with the front desk the number of pick-up stations that can be controlled that day, that is, reserve vehicles, arrange green passages reasonably, ensure the reserved vehicles to be repaired quickly, and at the same time, dispatch workers in time for each vehicle entering the workshop, coordinate resources and not block the reception area; For maintenance vehicles and finished vehicles, it is necessary to control the delivery time in time and deliver the vehicles within the time specified by the front desk. For vehicles that cannot be delivered in time, a reasonable explanation should be given to the front desk to facilitate the front desk service consultant to communicate with customers; After the vehicle is completed, it is necessary to ensure that the problem is handled in time and there can be no derivative problems. If the vehicle is parked in the completed area, notify the front desk service consultant to deliver the vehicle in time, and deliver the work order and vehicle keys for internal handover.

Four. Maintenance of equipment and tools

For all the equipment and tools in the workshop, the workshop director should make a detailed registration and establish a ledger, manage the equipment and tools by number, define the team and responsible person, prepare the management system and equipment checklist, check the maintenance of equipment and tools by each team every day, and conduct performance appraisal for those that are not in place; Equipment and tools that cannot be used shall be reported to the higher authorities for maintenance or scrapping; According to the company's regulations, compensate and purchase the lost tools to ensure that the workshop production is not affected.

Verb (abbreviation of verb) Workshop 5S management workshop

5S management is the focus of the whole industry at present. As the leader of the workshop, it is a long-term job for the workshop director to grasp 5S management. The workshop director shall prepare the 5S management system of the workshop, and divide the responsible groups and persons in each health area. It is necessary to classify the core components in the disassembly area of the accident vehicle; Treatment of cutting parts in sheet metal area; Disposal of oil drums after recovering used engine oil and disposal of used engine oil; Clean the trash can regularly; Management of staff lounge; Management of assembly overhaul room; Maintenance workshop bathroom; 5S management of employees' dress; These are all problems that workshop directors need to pay attention to. Only by paying attention to every detail can we do a good job in the 5S management of the workshop, give customers a clean and tidy workshop, and highlight the management level of the workshop director and the overall management level of the 4S shop.

Intransitive verbs actively connect the front desk and spare parts.

The workshop inevitably has to deal with the front desk and spare parts every day. As a manager, the workshop director should have a high level of management, actively cooperate with the front desk to pick up the car and dispatch the workers in time, explain the reasons for the delay in delivery to the front desk in reasonable language, specify the name and maintenance time of spare parts for the front desk, and help the service consultant from the technical and management point of view, instead of hostility and ridicule, and have a sense of team. The attitude towards spare parts is the same. Inform the name, drawing number and quantity of the required spare parts in a timely and clear manner, and hand over the old and unqualified parts to the Spare Parts Department for handling, instead of handling them by itself. The workshop director should be able to stand in the service manager's perspective and actively maintain the team image from the perspective of brand and company. Only by building good relations with other departments can he get mutual support in his work and do his job well in the workshop.

Seven. Strengthen training management

Workshop training is particularly important. If the workshop director wants to do a good job in workshop management, he can't relax his training work. It is best to organize training by yourself and attend classes by yourself. It is necessary to train others and improve their language organization and communication skills, which is also a good channel for them to grow into professional managers. The notices, regulations, maintenance cases and management cases issued by OEMs, companies and departments are all contents that workshop directors can train, as well as safety, quality, life, entertainment and other related contents, which can enrich employees' knowledge. Workshop directors can conduct internal training according to actual conditions.

Eight, team building

Service work is complicated and hard. As the core of after-sales service in 4S shop, the workshop is more bitter and tired. A day's work may make everyone exhausted. Timely team dinners, small-scale gatherings, entertainment projects, birthday parties, small-scale tourism, etc. It is a way to gather the cohesion of workshop maintenance technicians. As a workshop director, these management arts should be learned, whether it is AA system or company commitment, regular team building should be carried out.

Nine, morning meeting organization

The morning meeting may be considered a trivial matter by many workshop directors, and it is not worth mentioning. This is a routine action. However, the author has participated in countless morning meetings of 4S stores, and none of the workshop directors can standardize, innovate and form memories in the morning meetings, all of which are extremely simple store names, slogans and task completion. Actually, it's not. The workshop director can completely solidify some contents at the morning meeting, such as the following contents: completing the task the day before; Safety reminder; Quality bulletin; Equipment spot inspection; 5S management issues; One-time repair rate of workshop involved in customer complaints; Commuting reminder; Night shift; Interface with the front desk and workshop; Praise and criticism; Problems needing attention, etc. , are all curable formats. Within the specified time, you can enjoy the solidified format, encourage team leaders and employees to participate in the morning meeting organization, and let them speak at the morning meeting regularly and put forward opinions and suggestions. It is a way for employees to participate in management. They are all methods for the workshop director to hold a good morning meeting, which requires the workshop director to think and change.

Ten, have the ability of workshop scheduling.

The workshop director is not a manager sitting in an office, he is a mobile manager. Besides being a workshop director, I also have the ability of workshop scheduling. Able to dispatch teams and groups; Distribution of maintenance equipment and tools; The workshop completes the deployment of vehicles; Deployment of debugging personnel; Complete inspection and deployment; Distribution of spare parts; Station deployment of vehicles stranded by accident vehicles; Change the content distribution after the maintenance project; As well as the statistics of the turnover rate of workshop stations, are the rights and obligations of workshop directors without workshop scheduling.

Eleven, equivalent to the technical level of the technical director.

A workshop director who doesn't know technology is incompetent and it is difficult to survive in the workshop. A good workshop director is first and foremost a good technical backbone. On any possible technical problems, we can solve them independently, without relying on the technical director, who has a high position among employees. In dealing with technical problems, we can be both leaders and masters, so as to make maintenance technicians submit. From the post setting, the technical level is also a part of the post of workshop director, and it is also one of the indicators to evaluate the workshop director.

Twelve, duty and rescue arrangements

When arranging the night duty and rescue of workshop personnel, the workshop director should combine the actual needs. In principle, the personnel on duty at night should be jointly organized by the master and the apprentice, not just the interns. The captain must be able to support night maintenance work. It is also required that the personnel on duty must have a driver's license and be familiar with the road, so as to facilitate the rescue work at night and the safety of employees themselves. Workshop directors should also do a good job of spot checks on duty at night. In addition to the normal telephone spot check, he goes to the store every month to prevent the staff on duty from sneaking around, missing posts, playing games and drinking alcohol from affecting the rescue work at night, and to avoid being punished by the manufacturer 400 or the company.

Thirteen, the improvement of their own ability

While the iron is hot, you need to be hard. If a good workshop director wants to be convincing, he must have strong professional ability, management ability and maintenance technical ability, as well as flexibility. If you can't let subordinates succumb to the convenience of serving others with virtue, you must succumb to subordinates in abilities other than management positions. This requires workshop directors to pay more than employees in many cases, get off work later than others and go to work earlier than others every day, keep learning new knowledge and improve their professional ability, keep in touch with new things, apply what they have learned and enjoy knowledge for the team. Only by improving one's own ability can one be convinced in team management and work better.

Responsibilities of workshop supervisor in 4s shop. Responsible for reasonable arrangement of maintenance personnel's work and management of workshop kanban, formulate and control the implementation of 4S in the workshop, and ensure that employees in this department have good working conditions.

Second, responsible for urging employees to regularly maintain workshop tools and equipment, and make records.

3. Be responsible for the environmental sanitation management of workshop safety production, standardize the placement of articles, and supervise employees to ensure that oil, water and articles do not fall to the ground.

Four, responsible for coordinating the relationship with various departments, control the quality of maintenance and production costs, to ensure that vehicle maintenance is completed on time and with good quality.

5. Be responsible for the transaction processing in the process of workshop management and report to the management in time.

Responsible for holding regular meetings to continuously optimize and improve the workshop workflow and improve work efficiency.

Seven, is responsible for determining the training needs and plans of maintenance personnel, at ordinary times to evaluate the position of employees in this department and timely report and file.

Eight, responsible for the related work in the quality management system.

Nine, responsible for the company's various systems in the department of publicity and information transmission responsibilities:

1. Responsible for the maintenance business and administrative affairs of the workshop to ensure the orderly operation of the workshop;

2. Be fully responsible for monitoring the technical quality of daily maintenance in the workshop to ensure the completion of various economic and technical indicators and tasks of the department;

3. Grasp the working status and personnel dynamics of the whole workshop, find problems in time and coordinate to solve them;

4. Organize employees to learn relevant technologies on a regular basis and conduct regular assessment. Continuously improve the operating skills and service quality of employees;

5. Effectively save the warranty material cost, reduce the material cost and control the cost;

6. Check and supervise the warranty progress of vehicles entering the factory to ensure the maintenance quality and efficiency of vehicles;

7. Strictly implement a number of management regulations and equipment operation procedures of the workshop, and implement the relevant responsibility system;

8. Pay special attention to the safe operation of the workshop and strictly implement preventive measures to ensure the safety of people and vehicles;

9. Keep good communication with the front desk and spare parts, and cooperate with the smooth development of warranty business activities;

10. Work order dispatching maintenance point prompt;

1 1. Commissioning of final inspection and confirmation of quality inspection;

12. Assist the front desk to pick up the car;

13. Set the goals of each position and achieve the company's revenue target;

14.4S field control;

15. Weekly work plan, electromechanical technical training once a week;

16. Make a monthly training plan.

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