5 selected work summaries for property managers in 2022

1. 2022 Property Supervisor Work Summary

The end of the year is here, and my year of work is coming to an end at this moment. Looking back on this year, I have a lot of emotions. I have just been promoted to property manager this year, and I have made some achievements after seven or eight years of accumulation. This makes me feel very gratified, and it also greatly stimulates my ambition. This sense of accomplishment made me a little too obsessed. I had just become a property manager, and I was still a little "scared" at the beginning. I was afraid that things would not be done well and would bring trouble to other colleagues and the company. But as time went by, I gradually mastered this job, and I became more confident. So I would like to take this opportunity to summarize and lay a solid foundation for the next road.

1. Keep learning and keep moving forward

My current position is full of trust and expectations. I was able to be promoted to the position of manager, firstly, by virtue of my seven or eight years of step-by-step accumulation and precipitation at the bottom, and secondly, by the trust and expectations of the company leaders for me. Although I am already the manager of our property, I also know that it is not easy to do this job well, because this is my first time doing this job, and I have just improved my skills, so it is inevitable that there are some things that I still need to learn. So no matter what, studying is now my first choice. As a leader, I should strictly demand myself. Only if I set a good example, I think we can make some achievements. Colleagues Only then will you follow my footsteps and move forward. So in the days to come, I will gradually develop in that direction and try my best to live up to the expectations of my leaders and the trust and cooperation of my colleagues.

2. Adjust mentality and improve management

In fact, for many people, the period just after promotion is a very challenging stage. First of all, we must adjust our mentality. You should establish a safe zone and don't let yourself cross the line and do things that you can't control. The second is that I should continue to learn management. As a leader of my colleagues, I must work hard on management, so this year I am gradually learning management. In a new field, I may experience some setbacks, but the most important thing is That is to say, your own mentality. Only by correcting your mentality can you make it possible to take the next step well.

3. Identify shortcomings and continuously improve

In this position, I have grown a lot personally, and I have also realized many differences in this job. This position has given me It is a responsibility, and it is also a motivation that allows one to continue to make breakthroughs and work hard. Although I made some small mistakes this year, overall it was very good. These small mistakes are also made carelessly without noticing. Therefore, only by constantly correcting yourself can we create a richer tomorrow.

2. 2022 Property Supervisor Work Summary

Although the work in 20__ has achieved results and has been recognized by the owners, there are still shortcomings. In 20__, the shortcomings will be addressed Try to find ways to make up for the mistakes, and carry out all work around the central idea of ??service and owners. Think about what the owners think and worry about the owners' concerns. The relationship with the owners will become more and more harmonious and harmonious, and we will continue to complete this project. All tasks meet the requirements of the company and owners in all aspects. I am confident that I will continue to improve, innovate, and do a good job in management in my future work. I must constantly summarize work experience and learn lessons. The specific points are as follows.

1. Strict self-discipline and establish a good image of the company. In daily work, we must first strictly demand ourselves, lead by example, and carefully listen to the opinions and suggestions of members of the company's leadership team and owners of various departments. Respect leaders, unite colleagues, treat employees well, take action every day at work, deal with problems in a timely manner and correct them in a timely manner without leaving any future troubles.

2. Strict requirements must be placed on employees in all aspects, and they must not be vague in their work. The work assigned by the project department every day must be completed with quality and quantity. Ask the cleaning staff to clean all day long to ensure that their area is clean and free of debris. They must also pay attention to every detail of the work to create a good hygienic environment for the owners. Security guards should pay attention to their image and language communication during their work, and they should strengthen management of piles and piles in the areas under their charge, running, risking, blocking water and electricity, etc., and be serious and responsible in every day's work.

Maintenance personnel should pay attention to their work attitude, pay attention to methods when communicating with owners, and maintain quality and quantity in daily work. Achieve a high level of owner satisfaction and let owners believe that our work will be done better.

3. Our project department must treat the above issues strictly in 20__. First of all, we need to let employees understand the various rules and regulations of our company, especially new employees, and explain all relevant matters to them clearly. If they are not suitable for the job, they can leave. If they are suitable, they should work hard. We must explain to everyone the importance of work and the challenges of the market every week, whether in regular meetings or training. If everyone does not work hard, is not motivated, works carelessly, and takes chances, he or she will eventually be eliminated.

4. Safety work must be strictly grasped, inspected, and managed without leaving any safety hazards, so that all employees of the project can take action and pay attention to safety work, mainly the safety of the owner, the safety of others, and personal safety. .

5. Everyone must act vigorously and resolutely at work, and should not procrastinate in doing things. Put off today's problems until tomorrow, or put off doing them for a long time. If anyone has this kind of working habit, they must correct it and give the owner and project department a satisfactory answer.

6. In the above aspects, daily supervision and guidance alone is not enough, because some employees do not have a strong sense of responsibility for their work. No matter what you say, he doesn't take it to heart. He just thinks, "I work for a day to make money, and I don't make long-term plans at all." People in this area use the system to learn lessons.

3.2022 Property Supervisor Work Summary

Looking back on this year, I have a lot of emotions. Now I will summarize one year’s work as follows:

1. Be fully familiar with the company, project personnel environment, system processes, and understand the company’s corporate culture

When I joined the company, all company employees were under the leadership of the boss. Under the leadership, he is full of enthusiasm and initiative, presenting a vigorous and progressive company atmosphere. Inspired by this good company culture, I quickly devoted myself to my work.

2. Correction of errors and reasonable suggestions

Due to various reasons in the early stage, the work of the property management service center was lagging behind, especially in engineering maintenance. Through efforts, we dealt with it one by one and fully investigated and studied it. Scientifically and rationally implement various matters assigned by the company leaders; reasonably combine the property management characteristics of farmers' resettlement housing; and make adjustments to the property management work of this project with reference to the operating rules of the same industry.

3. Standardize the management system and improve project execution capabilities

After taking over the __ project, talk to department employees one by one to enhance understanding, and use regular meetings and temporary meetings for training, including property management National, provincial and municipal standards such as laws and regulations, decoration and decoration, building quality standards, shelf life, etc. Discover existing problems and hidden dangers at work, explain and learn to eliminate them in a timely manner, and at the same time improve and establish some rules and regulations on the basis of making good use of the original system:

1. Decoration and decoration inspection system.

2. The weekly duty execution system of the Security Department.

3. Cleaning service workflow allocation plan.

After preliminary planning and adjustment, each employee has indeed assigned responsibilities, rewards and punishments to each person; training and assessment have been regularized, effectively improving employees' professional service knowledge and skills. Now the service awareness and customer service capabilities of the employees in this project have greatly improved. After more than a month of work, although some achievements have been made, there are still deficiencies. For example, if the maintenance of other projects cannot be completely solved in time, we will try our best to coordinate and solve them one by one. I believe that under the leadership of Mr. Ye, in the company With the support of the leadership, the work of the __ Property Service Center will make further progress.

4. 2022 Property Supervisor Work Summary

I have been working at the __ Property Service Office for more than a year since October 20__. Over the past year, especially I have presided over __ Since the daily work of the Property Service Office, I have led all employees to conscientiously implement the spirit of the company's instructions, standardize management, innovate services, strengthen charging, and have achieved certain results in both internal management and service charging. I will now summarize the work of the year As follows:

1. Operational aspect

In 20__, the __ Property Service Department took "safety work as the basis and operation work as the fundamental" with the strong support of leaders at all levels and through All employees have worked hard and have made certain breakthroughs in operations. The collection of property fees has been greatly improved, and the property collection rate has reached 95%. After preliminary calculations, the property service office achieved revenue of more than 3 million yuan in 20__. The operating capabilities of the service office have gradually improved. Achieve safe production without accidents throughout the year, with a stable workforce and no labor disputes.

Measure 1: Carefully sort out the early arrears, and implement tasks, assign responsibilities to people, and specifically collect the parts that can be collected. For units that deliberately avoid and maliciously default, we use the method of waiting around, taking advantage of every opportunity, and sending reminder notices by registered mail to increase pressure on defaulting companies and achieve certain results.

Initiative 2: __The collection of property fees adopts the method of service first and charge later. The company also advances water and electricity bills to the water supply and power supply department first. The company advances a large amount of funds during the operation process. This inadvertently increases a lot of risks. In response to this problem, I carefully analyzed and researched and decided to collect property fees and water and electricity bills in advance. This will be implemented for newly moved companies starting from the fourth quarter of this year, and will gradually be extended to old customers and large customers, and the collection rate will be increased. while reducing operational risks.

Measure 3: Dismiss a group of people whose work at the end of last year seriously affected the stability of the workforce.

Measure 4: Solve the problem of employees’ unused annual leave left over from the previous period. According to statistics, employees in the security department had more than a thousand hours of annual leave due to various reasons in the early stage. In order to digest this time without incurring additional costs, I took the lead in setting an example and led two managers in the security team to work hard to overcome unfavorable factors such as hot weather and physical fatigue. We even worked hard for 48 consecutive hours without taking a break. Yaguan persisted for more than a month and finally solved this problem that employees had raised many times to ensure the stability of the team.

Measure 5: Hold regular meetings with team leaders and key employees and actively communicate with employees, resolve employees’ demands in a timely manner, and listen carefully to their ideas. Employees are in high spirits and do not work without emotion.

2. Management

In 20__, I carefully studied the company's documents and implemented them in a timely manner. Strengthen internal control and establish a team of employees with a high sense of responsibility and cohesion. In order to better implement the system, we strictly followed the audit plan at the beginning of the year, conducted internal audits on on-site services and internal control, and accepted the audit by the China Quality Certification Center in January 20__.

Measure 1: Actively sort out various management systems and processes, introduce a number of management systems based on the actual situation of __, and strictly implement them so that the systems are not just a formality or superficial.

Measure 2: Strengthen the management of external expansion funds and establish a sound internal control management system. There is strict management and supervision at several joint points such as "receipt", "delivery" and "branch".

Measure 3: Increase cost management, save energy and reduce costs, tap potential, increase external expansion, form a top-down awareness of costs and operations, and create an atmosphere where all employees focus on benefits.

Measure 4: Focus on using managers’ own qualities to influence employees, and always have a subtle impact on every employee with rigorous work style, serious and responsible work attitude, and dedicated professionalism;

3. Service

In 20__, we broadened our ideas and thought boldly in the process of serving owners, and worked with the management committee and management company to provide innovative and innovative services to enterprises entering the park. Efficient, high value-added services. According to statistics, the service satisfaction rate has all reached the standard, showing a certain increase compared with the same period in 2009.

Measure 1: Closely cooperate with the requirements of "upgrading and innovative management" put forward by the Management Committee to do a good job in vehicle management, greening and weeding in the park that the leaders of the Management Committee are concerned about.

Measure 2: Implement a regular communication and return visit system, and report the week’s operation status to the Management Committee in writing on time every Friday.

Initiative 3: Pay close attention to the business management model of IT companies, understand their service status and characteristics, and integrate the characteristic services into existing property services to give full play to the research and development of the same company belonging to the telecommunications industry. Industry characteristics, assisting in providing owners with convenient telecom machine transfer, number transfer and other services.

20__ is the first year of the company’s three-year rolling development. I will base myself on my position, work hard, and lead all employees of the __ Property Service Department to make their own contributions to building the brand of Ctrip Property!

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5. 2022 Property Manager Work Summary

In 20__, with the care and support of leaders at all levels of the company, and under the wave of reforms to implement the project manager responsibility system in company projects, __ Project Manager Department We have always implemented the service concept of "building a high-quality life" for the owners, followed the principle spirit of "quality service, fine management", and carried out various services and management work. We have achieved certain results but also exposed some shortcomings. We will now summarize the work of the year The summary report is as follows:

1. Successfully completed the team formation, rationally integrated human resources, effectively carried out training, and strived to improve cohesion and combat effectiveness. The team building transitioned smoothly from the start-up period to the running-in period to the standardization period.

On March 1, 20__, I was appointed by the company leader to work in the __ project management department. At first, the project was based on the local area and carried out personnel recruitment through multiple channels. The personnel were basically completed before the handover in late April. Formation work. After a year of training, running-in, and experience, the employee team has moved from turbulence to stability. The project management department currently has 65 employees, including 20 key personnel. The retention rate of key personnel is 85%. It has organized 90 trainings for various employees, with a training coverage rate of 100%.

On July 16 this year, due to the negligence of the construction unit, a heavy rain in the evening caused a large amount of water leakage in the basement of the community. The project management department immediately launched the flood prevention emergency plan. All employees on site cooperated sincerely and used sandbag cofferdams to divert water. The rescue work lasted until late at night, but did not cause any economic or property losses; on November 22, the sewer pipe of Unit 1 of Building 15 in the community was blocked, and dirty water had reached the indoors of Room 201. Due to the limited manpower of the construction party, in order not to affect the sales of the sales department, The project management department immediately took measures to clean the room, dispatching personnel from the engineering class, cleaning class, and maintenance team to clean it. After several hours of dredging and flushing, the interior was restored to its original state. These examples fully reflect employees' work enthusiasm and "ownership" thinking. In September, with the completion of the integration of community, commercial and sales department personnel, a united, cooperative and cohesive team was gradually formed.

2. Reduce staff and increase efficiency, save energy and reduce consumption, increase revenue and reduce expenditure, continuously increase charging rates, and complete annual economic indicators.

1. In terms of charging: In daily work, including off-duty hours and holidays, our project staff will notify you through phone calls and text messages, go to door-to-door distribution of "payment notices" for collection, and then mail registered letters to collect various charges. Regarding fees, we proactively tried to find ways to ensure an increase in the charging rate. In November, the charging rate reached 95.6%.

2. In terms of material procurement: the project adheres to the principles of proximity, low price and high quality to develop local suppliers and control costs.

3. In terms of staff reduction and efficiency improvement: through outsourcing the cleaning team and the integration of personnel in the community, commercial and sales departments, and recruiting 50 or 60 people to supplement the order maintenance team, the labor cost expenditure is saved by about 27% 10,000 yuan;

4. In terms of energy saving and consumption reduction: by controlling the opening time of garden lights, landscape lights, unit lights and corridor lights, adjusting the number of fluorescent lights in the basement, turning on a transformer to reduce reactive power losses, etc. Methods and means have saved about 170,000 yuan in energy consumption;

5. In terms of conservation awareness: Through training, the awareness of "saving is glorious" has been established in the minds of all employees. In June of this year, after many negotiations with the construction company, we successfully took over the protection measures for the elevator car, saving nearly 10,000 yuan; in July of this year, the engineering team started working after the rain grate at the entrance of the underground garage was crushed by a heavy decoration vehicle. I used my own brains and used scrap steel bars to make temporary rain grates, which not only prevented the owner's vehicle from being damaged, but also saved nearly a thousand yuan in costs.

In 20__, the project management department mobilized the enthusiasm of all employees, pooled their efforts, and worked hard to carry out various tasks of increasing revenue and reducing expenditure.

As of the end of November, it is estimated that the annual economic indicators of revenue of 3.9138 million yuan and profit margin of 4.61% will be exceeded for the whole year.

3. Adhere to the purpose of "quality service and fine management", clarify the division of responsibilities, sort out and standardize work processes, and gradually improve service quality and management levels, thereby improving owner satisfaction.

1. Standardization of work processes such as handover procedures, decoration processing, and rectification cooperation

From the centralized handover starting in late April to handling the decoration procedures for the owners and then coordinating the owner's indoor rectifications Problems, customer service staff in the project management department are growing tired and aggrieved. At present, the customer service team is gradually standardizing the various procedures for owners, which not only reflects high-quality service quality but also avoids various risks. As of the beginning of December, more than 1,600 households have completed house delivery, 1,018 households have been renovated, more than 3,000 rectification orders have been processed, delivered, and recorded, more than 1,550 appeal services have been provided, 27 various warm reminders have been issued, and 24 various work contact orders have been issued. .

2. Regular inspection of the owner’s indoor decoration and inspection and maintenance of public areas and public facilities and equipment

The engineering team of the project management department insists on daily decoration inspections We inspected and dealt with decoration violations and discipline violations and damaged public area facilities more than 30 times, and received more than 6,250 yuan in fines and compensation. At the same time, we draw on the company's experience in handover of other projects, actively cooperate with developers to gradually handle the handover of public facilities and equipment with various construction units, establish a facility and equipment ledger, and adhere to various inspection systems for more than a thousand units of various facilities and equipment. and maintenance plan, so that a dedicated person is responsible for it, inspections are made, and records are kept to form a normal state. Throughout the year, the maintenance work performed by our property service center was 100% timely and the pass rate was 100%.

3. Highlight the focus of security work

Due to the geographical location of the community, the surrounding social environment is more complex, and the characteristics of the community are destined to focus on security work. heavy. Over the past year, the order maintenance team has experienced a large turnover of personnel, but with the implementation of various trainings and personnel integration, the team is now relatively stable. During this period, the community experienced 7 emergencies of various types, which were handled in a timely and appropriate manner and the risks were better avoided. At the same time, the order maintenance team carefully summarized and learned lessons, adjusted the work settings, and tried its best to do a good job in civil defense work. At the end of the year, as the electronic fence, west gate and pedestrian access control were gradually put in place, and the fire protection system was gradually put in place, the safety precautions and fire safety work of the project management department were greatly improved.

4. Institutionalize the supervision of outsourcing units, maintenance units, convenience services and on-site maintenance personnel

Community cleaning is outsourcing. For the past six months, the project management department has adhered to quality standards and strengthened Intensify the supervision, insist on the evaluation by dedicated personnel twice a week, refine and quantify the quality standards, clarify work responsibilities, and ensure that the environmental sanitation of the park meets the standards. In addition, the management of greening, elevator maintenance personnel and convenience service personnel has also been assigned to the level of each team leader. The management of these personnel has become increasingly standardized. At the same time, cooperation and cooperation are better, which solves some daily difficulties of the project.

5. Standardization of daily management and service work

Since the reform of project management, the staff of the project management department have worked hard to learn and comprehend new management methods and the corporate culture of "superior talents and subordinates". Continuously improve your own quality. After clarifying the division of responsibilities of each team, each team leader and key personnel set an example, abided by rules and regulations, adhered to work standards, paid close attention to work execution, rewarded hardworking and punished laziness, and rewarded the good and punished the poor. As of the beginning of December, the project management department had There are 77 penalty points and 57 bonus points. In addition, the project management department emphasizes mobile service in management, requiring managers to proactively communicate with owners, employees, and local superior administrative departments, listen to opinions and suggestions, and continuously improve working methods. With the effective combination of management and service, the owner's satisfaction has been greatly improved. By the beginning of December, the project manager department *** had received two banners and two letters of thanks.

4. Examine yourself, recognize your shortcomings and clarify the direction for improvement.

1. Some team leaders and employees still have egoist ideas, and their thinking is one-sided, which is not conducive to the harmony of the team and the deepening of reform. In the next step, the project management department will strengthen training on the significance and essence of the reform, focus on cultivating employees' awareness of the overall situation and responsibility, and improve their overall quality.

2. The safety precautions in the community still need to be refined and improved.

At present, the security situation in the community is still severe. All employees of the project management department should be highly vigilant in their thinking, check for deficiencies in their work, highlight the effective cooperation between civil defense and technical defense, keep the alarm bell ringing, and work unremittingly.

3. There are still deficiencies in increasing income in parks and commercial public areas. In the future work, the project management department will continue to explore ideas and strive to generate income for the enterprise in aspects such as advertising, network coverage, and special services.

Looking back on 20__, the __ Project Management Department has experienced an extraordinary year from its preparation at the beginning of the year to its running-in in the middle of the year and then to its gradual maturity at the end of the year. The new year is coming, and all our employees will continue to unite, work together, and work hard to make greater contributions to the development of the company and projects!