The driver looked around and saw that there was no one around. He took out two hundred yuan in cash and stuffed it into the hand of the internal security officer. He told the internal security officer

The driver looked around and saw that there was no one around. He took out two hundred yuan in cash and stuffed it into the hand of the internal security officer. He told the internal security officer: It's not easy for you, too. It's such a hard work. I'll give you some money and you'll let me go as a free pass. Well, save me some money too. The internal security officer severely criticized the driver and refused his bribe. The driver cursed unhappily: What a bunch of idiots, they don’t even want to pay. In the end, the driver paid the toll and left. This was the persistence chosen by the toll collector and internal security in the face of the temptation of money. Nandaohe Toll Station and Daoguanzhai Toll Station are just windows in the highway toll collection industry. These colleagues are just a microcosm of the team of toll collectors and just one name in the highway toll collection industry. Ordinary workers, but in their ordinary work, they practice socialist values ??and moral persistence in ordinary ways, expressing their nobility. There are many, many people like them around us who use their actions to express their souls. They are the pride of our collective! They have always repaid the society with their diligent and conscientious work. They have always adhered to and continued a concept: a gentleman loves money and gets it in a proper way. It is precisely because of these people's persistence in their profession and conscience that we have won people's respect and the Pu'er Management Office has won good social reputation.

One kind of gain inevitably means another kind of loss. Similarly, a kind of loss also means a kind of gain. If behind a kind of gain is greed, ugliness, evil, if behind a kind of loss is Beauty, conscience, magnanimity, then please choose the latter, because if you choose the latter, you also choose virtue! In our highway toll industry, employees like Chuang Guanghuai always support their souls with silent dedication. For them, there is no need for commitment, only action. Yes, they have never made a splash, nor have they written a stunning chapter, but they are like a clear spring rushing from the valley, transparent, shining, and crisp! We applaud the highway toll industry for having such employees! Speech on Civilized Expressway Service Part 2

Dear leaders and colleagues:

Hello everyone!

I am an ordinary toll collector from Baiyindong Toll Station of XX Highway Management Office. My name is XXX.

I remember when I was not doing toll collection work, every time I passed by a toll station and saw the toll collector in uniform, I would envy him. Finally one day, I became an employee at a toll station and I worked there for ten years. These ten years of toll collection experience have made me realize how empty my envy of toll collectors was and how superficial my understanding of toll collection work was. Every day, in a toll booth of less than five square meters, the uniform gives us not only an air of dignity, but also a responsibility. Behind every toll collector’s smiling face, there is a period of hardship.

Some people say that charging work is a simple job that anyone can do, but only those who really work in this industry will realize the difficulty and hard work of charging work and taste the joy of it. ups and downs. The hard work of toll collection is not just about enduring wind and snow day after day, year after year, enduring the scorching heat, harsh noise pollution, choking car exhaust, and repetitive monotonous toll collection processes; the hard work of toll collection is not just for drivers and passengers. If the personnel do not understand or cooperate, they will be wronged and endure humiliation. Toll collectors are also ordinary people with their own personal dignity and their own joys and sorrows. However, when serving drivers and passengers, no matter how much they are wronged or even faced with abuse and insults, in order to protect highway passengers, image, but also bury all the grievances in your heart.

I will never forget that winter day ten years ago, when I came to the Bailan Expressway in the early stages of its opening to traffic and became a highway toll collector. The difficulty in setting up the website at the beginning was beyond my imagination. The semi-military management was no less than the training of new recruits. Facing the monotonous and boring charging work, I felt afraid of difficulties.

When we first arrived at the toll station, we were all only 18 or 19 years old, a very youthful age. Nowadays, at the toll station, the shortest time for toll collection work is half a year, and the longest time is ten years. We have a unique habit, that is, we rarely ask for leave.

There is a saying that goes well, a smile costs nothing but creates a lot of value.

After these years of work, I gradually understand that if you love life and work, you will forget all the unpleasantness. A smile is a sign of respect for others and an affirmation of oneself. Although the ticket booth is small, it is of great significance. It is our "position" and the "window" through which we show our youthful style and industry image. With our conscientious work and unknown dedication, and with a sincere heart, we send you a warm greeting and a sweet smile, and the spring breeze will urge the blossoming stamens to bloom.

I started to smile and made smiling a habit. No matter whether I was facing others’ ridicule or sarcasm, I firmly believed that smiling is the right attitude to face everything. Carry out every step of the operation carefully, always give others a smiling face, neither humble nor arrogant, and use my confidence to bring others pleasant enjoyment.

If you are a drop of water, have you nourished an inch of the land; if you are a ray of sunshine, have you illuminated a bit of darkness; if you are a screw, have you always stuck to your position. This is a passage from Lei Feng's diary. It tells us that no matter what position we are in, we must exert our greatest potential and make our greatest contribution.

When the "Being First and Strive for Excellence" activity was launched with great vigor, we devoted ourselves to the activity with full human kindness, and combined with the development situation of Gansu Expressway, we proposed activities to change concepts and deepen services. Starting from the actual work of our job, starting from standardizing operating procedures and optimizing the service environment, we put forward the slogan of "creating a harmonious window and building a first-class team", and creatively put forward the "six one" service standards, that is, smiling at young people A little more, be kind to the elderly, give in to the arrogant, help those in difficulty, be sincere to the opponents, and be patient with the inquirers, which further improves the quality of service. At the same time, we have always insisted that all employees carry out mutual help, mutual learning and mutual teaching activities after work, improving overall business skills.

A toll station is a big family, which requires employees to trust each other, understand each other, cooperate with each other, and help each other. If the toll collectors have conflicts, resent each other, and undermine each other because of the morning and evening of shift change, the amount of cleaning, the adjustment of positions, and the speed of work efficiency, then the work will either not be completed, or it will not be completed well, and it will only be an image. Not good, the window is not "bright". As a toll collector, we must firmly establish the overall concept, the overall concept and the concept of discipline, and oppose liberalism. We must avoid making irresponsible remarks, spreading gossip, talking behind our backs, creating conflicts, etc. These liberal behaviors are the main factors that affect unity. Everyone's living environment and growth experience are different, and their personalities are also different. Some are meticulous and pay attention to details; some are practical and pay little attention to form; some have strict requirements on work and are vigorous and resolute; some are more tolerant and advocate self-consciousness; some are more frank, and some are more reserved. But no matter what, we are required to be less suspicious, more caring and caring, and give more security and warmth to others, so that we can carry forward a melody, sing a voice, and work towards a goal to form a force. Only by forming unity among the team to work hard and make up for each other; only by uniting and loving each other and helping each other among colleagues can we truly form a good atmosphere of considering the overall situation, understanding the general situation, unity and dedication.

Spring has come and summer has passed, and ten years have passed in the blink of an eye. With the extension of the expressway, I am growing day by day. Looking back, working at the toll station has become a valuable asset in my life. I can't forget the scene where we greeted every driver and passenger with a smile and "Hello" in the three-foot ticket booth; I can't forget the shy and joyful smile of the toll collector who took over the banner; I can't forget that... We celebrated the Spring Festival with our colleagues at the toll station one by one; we will never forget the ten years of ups and downs and ten years of hard work. We dedicated our enthusiasm and regretless youth to our beloved highway cause. The plaques are condensed with our sweat, recording our footprints in fulfilling our commitments and contributing to society, and shining with our glory and pride.

This is the glory of us ordinary highway people. It is not about getting flowers or applause. It is the joy of using sincere blessings to warm every passerby on the cold night. It is the passion of youth The joy and sincerity poured into this long road are the firm belief in building a better tomorrow with lifelong love!

Thank you everyone! Speech on Civilized Expressway Service Part 3

The young expressway industry is like the rising sun, full of vitality. The brand-new Kunshi Expressway is the stage to show my life. Stepping into the Xiaoxi Village Toll Station and embarking on a new journey of life, I dare not expect to enjoy it. I just want to feel the value of life from a different perspective, show the brilliance of youth, and leave a beautiful memory of yesterday.

Hello! Please wait! Have a safe journey... The warm words are like a cup of hot tea, warming the hearts of every passerby. The kind and gentle smiling faces, with sweet smiles, appear in every driver's eyes in front of personnel. This is the real life portrayal of the toll collectors at the Xiaoxi Village Toll Station on the Kunshi Expressway, and I am just an ordinary member of this big family, and I have found my dream here.

Perhaps in the eyes of others, toll collection is a monotonous and ordinary job, but in this seemingly simple job, every toll booth has many touching stories. On the afternoon of June 22, a Jinbei car drove into the toll crossing. As soon as the car stopped, the driver said: There is a deceased veteran soldier in the car, so you don't have to pay, right? I said angrily: What's the big deal about killing someone? Please pay 30 yuan. A bunch of Ming coins hit my face: Use them as you like, no need to look for them! the driver said angrily. Before I could say anything, the window in the back seat opened, and an old lady with red eyes from crying shouted to the driver: That's enough! The aunt handed me 30 yuan with a smile and said gently: Girl, I'm sorry, he is a rough man, don't argue with him, just charge the money. I stiffly took the money from my aunt. Looking at the car driving away and the red Ming coins in front of me, I cried, not tears of humiliation, but tears of shame and self-blame. From a bad service attitude to a stack of ghost coins, to the aunt’s smile, that girl, I’m sorry, it made me understand that putting on this uniform, standing at this window, facing this society, I and all the toll collectors must not Without raising such a question worth pondering: How to provide civilized services?

Serve with a smile and attentively, even if you endure grievances, you must still reflect the requirements of the service industry. We have such a toll collector. During his shift, there was a truck whose tonnage paid was inconsistent with the actual tonnage. There was a large tonnage and a small standard. So after checking his road maintenance toll, he requested to pay the toll according to the actual tonnage. The driver cursed and said: The overcharge is not yours, so why should you be so serious? He took out a hundred-yuan bill, spit on it, wrapped it and handed it to the toll collector, and called: Hanako, take it and spend it. Being insulted like this, she shed tears, and swallowed back the words that were on her lips to fight back. She thought that she was at work, and her words and deeds were related to the degree of civilization of a unit. A slight negligence could easily become the focus of society. She endured her grievance and anger and handed the change and receipt to the driver. She did not forget to smile and say: Master, have a safe trip! Cars roared by. With tears in her eyes, she continued to smile and said to the next driver: Hello, please wait. Have a safe journey! Just one, two, three... always smiling and serving every passing driver and passenger seriously. There are many toll collectors like this around us. When facing difficulties, we smile and resolve deadlocks with sincerity.

On May Day this year, a driver said like an old friend before I could speak: Hey, is it you again? I really thank you for the driving guide you gave me last year. Although I no longer remember this driver, my service made him remember me and the Kunshi Expressway.

The 21st century is an era that pays attention to civilization, and all walks of life are working hard to improve their hospitality awareness. The customer is God. As long as God is satisfied, our work will be done. Therefore, we should move from working with heart to serving with heart.

When the driver comes to the toll booth from a far away place, exhausted and lonely all the way, and sees your knowing smile and cordial greeting, he will definitely feel like he is home and be full of gratitude. Because smile is the most peaceful communication language.

Smile is sunshine, smile is rain and dew, it can not only warm the hearts of others, but also nourish your own heart, especially a woman’s smile, which is the most beautiful flower in the world! It can make you relax in a tense atmosphere, ease a stalemate in a stalemate, and melt the ice and snow even if the confrontation is on the verge of breaking out. So when we encounter an irrational driver, we can smile one more time, and one more time.

In this new era that values ??service and advocates civilization, let us all who are determined to contribute our youth in this position, all of us who are willing to bring a civilized smile to every driver and passenger, all of us People who are willing to bring a touch of warmth to others' journeys will carry out civilized service to the end!