Hilton Hotel's Mission Statement

Hilton Hotel Management Mission Statement: "Did you smile at the guests today?" This is also the core content of his book "Feel at Home".

Hilton Hotel was established in 19 19. In less than 90 years, it has grown from one hotel to more than 100, covering all major cities on five continents and becoming one of the largest hotels in the world. For more than 80 years, the business of Hilton Hotel has been so good and its wealth has grown so fast. What is the secret of his success?

Through research, it is found that the secret of its success lies in firmly establishing its own enterprise concept, upgrading this concept to brand culture and implementing it in the thoughts and behaviors of every employee. The hotel creates a "feel at home" cultural atmosphere, pays attention to the cultivation of etiquette of enterprise employees, and is reflected by the "smile service" of service personnel.

Extended data

Development history

1907

In the Christmas of American economic panic, a 20-year-old boy named Conrad Hilton opened a family hotel in an adobe room full of groceries in San Antonio, New Mexico, USA, to make a living and celebrate his birthday. He also said to his mother, "I want to raise 654.38 million dollars to build a The New Inn named after me." He pointed to a lot of place names in the newspaper and said, "I want to build hotels in all these places and open one every year."

1928

It's also Christmas. It has been 2 1 year. On the birthday of Conrad Hilton 4 1, all these dreams came true one by one, and the speed was much faster than expected. In Abilene, Waco, Marin, plain View, Santangelo and lubbock, hotels named after him-Hilton Hotels have been built one after another.