3 articles on the experiences of community grid members

#experienceexperience# Introduction Grid refers to a grid-based social service management model. There are grid administrators, grid assistants, grid supervisors, grid police officers, and network administrators in the grid. Seven types of personnel, including the secretary of the Georgian Party branch, the grid judicial force, and the grid firefighters, are responsible for various social services and social management affairs within the grid. The following is "Three Experiences of Community Grid Members" brought to you by Wu for your appreciation.

Article 1 Community Grid Member’s Experience

This week’s work mainly included registration of public resource information within the grid, inspection of the three guarantees in front of the door, and Signed the fire safety responsibility letter and wrote a file management work evaluation application material. The next step is to register the floating population within the grid.

In view of the shortcomings in work, we must continuously improve our ability to use knowledge to solve practical problems, enhance our sense of social responsibility and mission, and have a clear positioning of ourselves at work, not only discovering our own knowledge structure I also feel the gap between reality and ideals, which is a great inspiration for our study, life and work. In the work, we must do practical things for the people, do the first thing in a down-to-earth manner, and make the residents believe and trust us. We must also establish the spirit of doing one's work, loving one's work, being willing to endure hardships, being willing to do things for others, and selfless dedication. We must have a lofty spirit. With a sense of professionalism and a strong sense of responsibility, we must never forget our responsibilities, and we must never forget to do our job well. We must start from small things, establish a good image of ourselves, and strengthen our own responsibilities. Only then can we do the work that unites the hearts of the party and the people. good. Our grid *** has advantages and disadvantages when working in the community. We have a certain level of education and work experience. The advantage is that we can bring new management concepts and innovative awareness to the community. The disadvantage is that we are not experienced enough and need further training and improvement. Therefore, after entering the community, we still need to study hard and humbly ask the seniors of the community neighborhood committee for advice. On the other hand, we must give full play to our own advantages and contribute to the creation of a first-class community.

After several weeks of network management work, I am a bit tired, but it is still smooth. Now I will write down some of my own thoughts in order to discuss them with many colleagues.

1. First of all, we must choose a reasonable time to enter the house

I often hear my colleagues say that they spent a lot of effort to climb the stairs, but when they go up, they are not at home. Time is wasted, energy is consumed, and work efficiency cannot be improved. I've suffered like this too. To deal with this situation, we can refer to last year's census and the "Two Realities" data to analyze the age level of households and arrange their working hours. For office workers, we can only use our rest time to visit; for retired elderly families, we avoid the morning exercise and grocery shopping time and lunch break time. Rain and snow weather is a better time.

2. Pay attention to the etiquette of visiting others

The communities under my jurisdiction include property-type communities, unit-type communities, and mixed-housing communities. Residents of property and unit-type communities generally have formal units, have relatively high living standards and cultural quality, and are also highly alert to the outside world. Therefore, when visiting a home, it can be done jointly with the property management department. Obtain the consent of the residents first, dress appropriately and steadily, and treat others politely and sincerely to win the trust of the residents and facilitate the development of subsequent work. Mixed-living communities are generally old residential buildings, and the situation of the residents inside is more complicated. Some are tenants, some elderly people living alone, and some are multi-generational residents living under the same roof. When treating this kind of residents, we should not dress too gorgeously, otherwise it will be difficult to get closer to the residents; our language should be friendly and easy to understand; we should also pay attention to politeness and give them more respect, and they will give us more understanding. Only by shortening the distance between our hearts can we carry out our work smoothly.

3. Enter the topic skillfully

After a brief self-introduction, explain the purpose of your work, which makes the psychological distance between the residents and themselves much closer. If the resident is an elderly person, you can ask about the elderly person's physical condition, diet, and living and working conditions of their children in the subsequent conversation. In this way, you can understand most of the information in the relaxed atmosphere of the chat, and the relationship will be closer, and the subsequent conversation will be Nature unfolded. If the residents are office workers, it will be easier to get their support if the first two items are fulfilled. When chatting with them, I learned about the nature of their work and became close to them. They also gave me a lot of suggestions and ideas on my work.

In short, by facing my residents sincerely and impressing them with words and actions, the gains are unexpected.

IV. Respond to questions raised by residents in a timely manner

During the investigation process, residents often ask questions that are closely related to their lives, such as social security, medical care, pensions, and family planning. Therefore, this places higher requirements on our business knowledge and comprehensive quality. If you encounter a problem that you are not very clear about, or it is difficult to solve for a while, write it down first and give the resident a time limit for a return call. When you come back, consult the relevant departments and respond to the resident in a timely manner. This not only enhances mutual feelings, but also improves the credibility of network administrators in the hearts of residents. Paving the way for subsequent work.

5. Be a hard-working and caring person

Part 2 Community Grid Members’ Experience

Since March, our group of community members who have been selected and trained The grid administrator finally officially took up the job. For us, we may have thought it was just the beginning of a new job, but after we truly entered the role, we discovered that community work is far more than we imagined. Generally speaking, the community work in the first week was carried out smoothly and in an orderly manner. Every detail of the work, as well as our feelings and thoughts about the work, will be summarized here.

This week’s work begins with our understanding of the entire Jiefang Road community. Jiefang Road Community is a community with an area of ??0.3 square kilometers, with Jiefang Road Commercial Pedestrian Street as its main body. The main streets include Huancheng South Road, Taozhu Road, Yunji Road, etc. Among them are not only newer high-rise buildings such as Chang'an Pavilion, Zhongtian Pavilion, and Yangxin Pavilion, but also mixed residential buildings such as No. 36 and 38 Xiangyunji Road, as well as many unit buildings, as well as units such as Zhongbao Company and Chujiang Hotel. and companies, as well as the many shops and facades in Jiefang Road Commercial Pedestrian Street. It can be said that within the current jurisdiction of Jiefang Road Community, various community management objects are what our community grid administrators will encounter in the future.

After understanding and understanding the community, we then began to study and understand the daily work of the community neighborhood committee. The work of the community is to do a good job in the management of community health, social security, culture, family planning and public security under the guidance of superior departments and the leadership of the community party branch. At the same time, it is also necessary to organize community members to provide convenient services, handle community public affairs and public welfare undertakings, mobilize and organize a volunteer team mainly composed of "eight major members", guide community members to carry out educational activities, organize vocational training, cultural entertainment and Sports activities, carry out civilization creation and evaluation activities, strive to create a cultural atmosphere with the unique temperament of our community, and enhance the sense of belonging and cohesion of community members. It can be said that our community grid administrators are like stewards of community residents. All our work is to enable the residents within the grid to live a harmonious life.

In fact, for us grid members, our previous understanding of the community was just as a government agency. Our impression of community management is not so much management as it is control. Judging from the current development of community management models, community management work is more of a comprehensive management work that combines multiple parties. The ultimate purpose of community management is to maintain normal social order and promote social development. In the past, the main body of community management was the public authority, that is, the government organization. Nowadays, the subjects of community management are diverse, including government organizations, non-governmental organizations and volunteer organizations. In the past, community management relied on the authority from the government. The direction of operation was top-down, and the mutual relationship was a command-obedience relationship. Today's community management is more of a process of multi-party interaction, like us grid members. Community managers will need to find and establish considerable partnerships. It is precisely because of the mass, folk, complex and changeable nature of community affairs that the work of our grid members will be greatly restricted. Therefore, developing multi-party entities within each grid to carry out comprehensive management may have greater application value. .

The main work this week is still centered around our ongoing household survey of community residents. Our community grid members gradually carried out the registration of some community residents based on the compilation of previous population survey data and "two facts" survey data. Since there are a large number of forms and data that need to be sorted out, the household survey has just begun. But we have also discovered that many problems at work have gradually surfaced.

This is also a problem that our grid members have been thinking about, which is a tripartite problem in community management, that is, the adjustment of the relationship between the community property, the community owners committee, and the community neighborhood committee.

As a community committee, we should not interfere in the internal affairs of the community, but the administrative nature of the community requires us to achieve control. The existence of this problem will inevitably cause us to have conflicts with the other two parties in actual work. But in reality, the relationship between our grid members and the other two parties should be more about service objects, cooperation partners and communication bridges. First of all, as the service objects of our grid members, we must put the quality of life of community residents first. The troubles of the residents are our enemies, and we must help the residents with a service attitude; secondly, as our grid members manage the grid, The most powerful partner, the property management side is the guarantee that we can serve residents faster and more efficiently. What we need is support, and we also need to support the work of the property management side, so that we can form a good partnership; finally We should be a communication bridge between the residents of the community and the property owners. We should try our best to resolve the conflicts between the two parties and strive to achieve a win-win situation for all three parties.

Part 3 Community Grid Members' Experience

"Insist on relying on the masses to promote work implementation." Since grid management was implemented in the community, Fuhua South Street Community has based on its own actual situation, Scientifically divided into four grids, the community's second-level grid chiefs, information officers, and third-level grid chiefs change their work ideas and work methods, adhere to the mass line, come from the masses, go to the masses, and serve the masses.

Grid leaders strengthen business learning and improve service quality. In order to give full play to the role of grid leaders, the community has strengthened business training for grid leaders. As the "propaganda" of the party's policies at the grassroots level; as the "information officer" who discovers various problems; as the "mediator" who resolves conflicts and disputes; as the "firefighter" of the production and operation units, Grid leaders must have high business capabilities. Only by "one person with multiple talents" can they meet the growing living needs of the residents, and can they efficiently help the residents solve their problems. For this purpose, the community carries out business exchanges:

1. Summarize and print the work procedures of each business, and the grid chief carries the "booklet" with him during daily inspections to facilitate his own work and improve work efficiency. At the same time, the grid leader actively connected with the sinking departments and learned from the teacher.

2. Adhere to the daily inspection system and daily meeting system. The first thing the grid leader does every day when he comes to work is to inspect the area he is responsible for, checking whether there are any problems in six key areas such as illegal production and illegal operations; checking the environmental sanitation status of the building and courtyard, whether the ground is clean, and whether the garbage is cleared daily; checking along the street Whether the store complies with urban management requirements and whether there are prominent store operations and road-occupying operations. Through daily inspections, problems can be discovered immediately and solved in the bud every day. Every afternoon, the regular daily meeting is attended by the deputy section leader of the office who serves as the first secretary of the community. Each grid leader summarizes and reports the unsolvable problems discovered, and everyone discusses and solves difficult problems together.

3. Unite the masses, mobilize the masses, and rely on the masses.

The community has stepped up publicity on the grid management method: making a long grid layout, disclosing their respective jurisdictions, and publishing their contact information; visiting building leaders, going deep into the masses, and distributing "Fuhua South" "Street and Community Contact Card"; make community business cards and long grid business cards and send them to residents' homes, so that residents can call for business consultation and report problems at any time. Through publicity, grid leaders have strengthened communication and exchanges with the masses. Residents have also expressed support and recognition for the current grid management model. When residents find problems, they can immediately report them to the community and contact grid leaders, which smoothes public opinion. In daily contacts and visits, grid leaders have changed their work from passive to proactive, proactively providing door-to-door services, and delivering services to their doorsteps. They have captured all kinds of information, better understood public opinion, and understood the needs of the masses. Now more residents are participating in the community network. Come in structured management.

Since the launch of grid management work, Fuhua South Street Community has established ledgers in six key areas such as "illegal business and illegal production"; inputted more than 1,200 pieces of social information; and managed small advertisements and door signs along the street. There are more than 600 window advertisements; solving the problem of one-household-one-meter tap water renovation in three buildings including No. 2 Zhengtong Road; clearing and dredging residents’ septic tank pipes more than 10 times; cleaning up more than 10,000 small advertisements in various buildings in the courtyard ; Carry out voluntary labor in the building yard for many times, organize and clean up 4 trucks of unowned garbage on their own; mediate more than 20 conflicts and disputes; with the help of superior departments, solve many difficult problems such as fire safety exits. The work of the grid chief has won the trust of the masses and established a good image among the community. Yang Yan, the fourth grid chief of the community, received high praise from residents and received a banner from a resident representative. Grid management adapts to the needs of the masses and is conducive to community harmony and stability.