Performance of innovative law enforcement methods

The performance of innovative law enforcement methods promotes the construction of the platform. Complaint investigation and handling are timely, and law enforcement is strengthened for the people. Warm-hearted services are warm, channels are ensured to be smooth, and multiple parties participate to form a synergy.

1. Promote the construction of the platform and ensure that complaints are investigated and handled within a timely manner.

By establishing "12345" and "12369" online complaint platforms, online complaint acceptance, rapid processing, timely feedback, and hierarchical processing are implemented according to different priorities. For urgent and important complaints, law enforcement officers will complete on-site processing within 30 minutes or send personnel to the site for processing. For general complaints, we will complete the processing within 24 hours to ensure timely processing, improve processing efficiency, shorten complaint processing time, and improve processing quality and satisfaction.

2. Strengthen law enforcement for the people, and warm-hearted services reflect warmth.

In the process of complaint investigation and handling, we always implement the concepts of people-oriented and service first, and put the interests of the masses first. Adhere to the problem-centered approach, take advantage of the situation, implement precise measures, actively listen to the suggestions and opinions of complainants, continuously improve services, and strictly require law enforcement personnel to be patient, meticulous and thoughtful to meet the reasonable needs of complainants to the greatest extent and ensure that problems are solved Complete solution.

3. Ensure smooth channels and the participation of multiple parties to form a joint force.

Standardize the complaint investigation and handling procedures, clarify regulations on complaint channels, complaint acceptance, handling procedures and accountability, further broaden the channels for the public and civil organizations to participate in environmental protection work, and unblock and make full use of the "12369" telephone hotline , WeChat, the Internet and other reporting and complaint channels to protect the public’s right to complain and improve the credibility of the complaint investigation office.

Innovating law enforcement methods

In the reform process, we should focus on improving efficiency and serving the masses, and promote innovation in law enforcement methods through multiple channels. In the reform of relatively centralized administrative penalty power and administrative licensing power, the connection mechanism of approval, supervision and punishment should be improved to prevent disconnection and gaps. Realize a window to the outside world, documents and materials circulate within the administrative agency, and procedural nodes are interlocking. Fully protect the procedural rights of the counterparty, use modern communication technology to fulfill notification obligations as quickly as possible, and listen to the opinions of the parties as much as possible before making administrative decisions.

Those who meet the hearing conditions should have public hearings, and administrative decisions should follow the principle of case file exclusivity and be made based on the hearing transcripts. Secondly, after the reform of lowering administrative law enforcement power, law enforcement agencies and law enforcement personnel are closer to the grassroots and respond more quickly to the law enforcement needs of the people. Immediate handling of complaints has become the norm. The transfer and coordination mechanism for administrative law enforcement cases between neighborhood and township governments and relevant departments at the higher level should be further improved to promote cross-domain and cross-department joint law enforcement.