Online consultation with psychological experts (please contact the counselor as follows)

Red Star News reported on February 21 that the outbreak of the new coronavirus pneumonia epidemic has triggered various emotional stress reactions such as anxiety and panic among the public.

In this regard, the Clinical Psychology Department of Chengdu Fourth People's Hospital provides free services such as psychological crisis intervention, hotline services and health education to epidemic patients, frontline medical staff and the general public.

As of February 23, the hospital has dispatched more than 200 psychologists to serve more than 2 million people through various channels such as hotline, radio, Internet, and on-site.

On the 25th, reporters came to Chengdu Fourth People's Hospital again, and psychological counselors once again used common psychological counseling as cases to answer questions for readers.

I went to the hospital several times a week and couldn’t sleep because I was worried about getting sick

Recently, a consultant who went to the hospital several times in a week due to a slight cough aroused the concern of consultant Zhang Wei. Note that Zhang Wei bluntly said: "He has reached the level of hypochondriasis." Looking at the specific performance, although the consultant recalled that he had no history of contact, he could not sleep, did not believe the test results given by the hospital, worried that he had been infected, and desperately searched for evidence of his illness.

Hypochondriasis, also known as hypochondriasis, refers to a neurosis in which unrealistic and morbid explanations are given to one's own feelings or symptoms, causing the entire body and mind to be filled with doubts, worries and fears. In order to effectively intervene, Zhang Wei suggested that if the patient has no fever symptoms, try not to go to the hospital. At the same time, cognitive reasoning is carried out to help the consultant find various evidences that he is not sick. While popularizing correct medical knowledge, Zhang Wei suggested that people in similar situations can try to actively learn epidemic-related knowledge, which can alleviate psychological doubts and worries to a certain extent.

During the epidemic, there are more women in their twenties and thirties with psychological anxiety

Psychological consultation in progress↑

In less than a month, Chengdu Fourth People’s Hospital received After receiving seven to eight hundred epidemic-related psychological consultation phone calls, Zhang Wei pointed out that women in their twenties and thirties have more anxiety during the epidemic. "There are seniors and young children, and they usually have to go out to buy groceries and go to work, which arouses worries." Zhang Wei said that generally people stay at home and are likely to spend more time checking their mobile phones. This situation is actually easier. Provokes anxiety.

Hospital schedule↑

Frontline medical staff also panic under high pressure

In addition to the general public, frontline medical staff and epidemic frontline staff also have various kind of psychological problem. Pan Keliang, deputy director of the Medical Department, told reporters that after the outbreak, many medical staff may have come into contact for the first time. The strictly managed isolation ward, the shift system of five or even ten times a day, and the long period of fighting the epidemic have caused some medical staff to develop problems. Panic, burnout and other negative emotions.

In this case, counselors will generally communicate with the other party via remote video, theoretically informing the other party what anxiety is, how to resolve it, and how to adjust work and rest time. Taking himself as an example, Dr. Pan Keliang told reporters that since the outbreak, he and his colleagues have carried out two internal psychological supervisions. Of course, if the workload is larger, it is also necessary to do it once a week.

High psychological pressure

See below for free consultation

1. Psychological hotline

Chengdu 24-hour psychological assistance hotline 028-87577510, Open to the public 24 hours a day. The expert hotline is 191026878619102687863, open from 8:30-17:30 every day. The short number 96008 for psychological assistance hotline for epidemic prevention and control has also been opened.

As of the 23rd, Chengdu’s COVID-19 epidemic prevention and control psychological assistance hotline municipal platform’s 4 lines*** had received a total of 574 calls. Among them, 443 people visited 028-87577510 (24 hours); 105 people visited the two expert hotlines (19102687862, 19102687863); and 26 people visited the short number "96008" opened on February 19.

2. Online consultation

For online reservation and evaluation channels, log in to QQ, and the corresponding consulting experts will have one-to-one video interaction with you.

This channel provides continuous psychological assistance services to key groups affected by the new coronavirus pneumonia epidemic identified through assessment and screening. The opening hours are 8:00-12:00 and 14:00-17:00 every day, and the QQ number is: 3177808621.

As of the 23rd, 59 online video consultations have been accepted.

3. On-site intervention for psychological crises

The Chengdu Mental Health Center detachment of the Chengdu Health Emergency Medical Rescue Team is responsible for conducting on-site inspections of patients and medical staff in 22 designated hospitals for COVID-19 treatment in the city. Psychological intervention, as of the 23rd, intervention support has been provided to 130 people.

4. Radio Station Propaganda

Chengdu Fourth People’s Hospital sent psychological experts to participate in the “Psychological Gas Station” event of the Chengdu Radio and Television Station’s Transportation Arts Frequency FM91.4 Anti-epidemic Psychological Assistance Service Platform As of the 23rd, 16 psychologists have been sent to the special media program, and the program has been scheduled until early March.

According to the authoritative statistics of Sofuri, the average number of listeners of this program every night is about 170,000 (excluding the rebroadcast during the two peak hours of 8-9 o'clock and 18-19 o'clock on the second day). Video users of WeChat public accounts, as well as Dragonfly and Himalaya online listening and playback users). Since its launch on February 8, it has been conservatively estimated to have more than 2.7 million listeners.

5. 12345 Mayor’s Public Telephone Consultation

Starting from January 26, the Chengdu Fourth People’s Hospital sent three psychologists to be on duty at the 12345 Mayor’s public telephone consultation to provide consultation to 300 people. More than 10 operators have been trained on psychological issues (more than 20 concentrated psychological issues) in batches. As of the 23rd, a total of 1,000 people have been trained.

6. Psychological services of psychological team

The Fourth People’s Hospital of Chengdu took the lead in selecting 12 psychologists to accompany the seventh and tenth batches of Sichuan Province’s medical aid teams to Hubei to provide support. Hubei’s rescue mission has carried out psychological intervention for 77 people and provided psychological education to 1,900 people as of the 23rd.