Excellent example of annual work summary of housekeeping department

1, in terms of health: strictly implement the ward round system, pay attention to the quality of details, record the inspection results in detail, and make healthy makeup; Implement sub-regional cleaning responsibility system and over-piecework system to improve the enthusiasm and effectiveness of employees; Standardize various operation procedures and steadily improve work efficiency.

2. Equipment and facilities: According to the actual situation of moldy wallpaper, moldy decorative board and poor lighting in the guest room area every day, contact the engineering department or foreign engineers for targeted maintenance to improve the service life and quality of guest room facilities and equipment. At the same time, contact PA to arrange daily carpet decontamination, carpet washing and marble mirror maintenance reasonably.

3. Open source and reduce expenditure, reduce costs and increase efficiency, starting from scratch. Housekeeping department is the main revenue-generating department of the hotel, and it is also a department with high cost. In line with the idea that saving is to create profits, we call on all employees to start from themselves and from scratch to put an end to all waste. The main manifestations are as follows: ① Employees are required to recycle disposable low-value consumables such as PA shower gel and shampoo, and toothpaste can be used as cleaning agent. (2) adjust the floor lighting according to the actual situation of the guests every night; Ask to unplug the power card and turn off the air conditioner after check-out; The room air conditioner was turned on before the guests arrived in advance, and so on, which saved a lot of electricity for the hotel. (3) In order to control the cost of goods, according to the actual budget indicators of hotel guests, the responsibility for collecting goods from guests lies with people.

4. Training: Make a monthly training plan and implement it to individuals. Conduct targeted training for the room center and floor service classes. At the same time, it has made clear provisions in daily work, such as check-out standard, turndown standard, lighting control standard time, item rental standard and item placement standard. Aiming at the phenomenon that the employees in the floor service class are older and the language is not standardized and unified, the standard post service language specification is used for scenario simulation drills; Conduct spot checks on ground lighting, air conditioning and night beds every day. If employees' operation is found to be irregular and unscientific, they will analyze the existing problems, retrain employees and correct their bad operating habits. Let employees feel the importance and practicability of training in their daily work. Through training and assessment, certain results have been achieved, and the quality of room hygiene has been significantly improved.

5. Team building: Through a series of training and assessment, a good atmosphere has been formed in which the old employees such as Liang, Ge Guohua, and Wang set an example first and the new employees catch up. In the usual work, the flexible handling of customer service and the improvement of customer satisfaction have won the praise and affirmation of customers.

Through a year's work, I found that I have many shortcomings, the most serious of which are summarized as three shortcomings:

1, foreman skills need to be further improved, especially weak skills such as ward rounds.

2. There is still much room for improvement in implementation and supervision.

3, the daily work efficiency is not efficient enough, lack of sense of urgency.

The above three points are among the many shortcomings I have found this year, and the most urgent need for improvement. In my future work, I will always take a warning, strive to improve and further improve myself.

Through daily work, I personally feel that the department has some areas that need improvement:

1, room hygiene needs further improvement, especially in details.

2. The service language of all employees lacks standardization.

3. The comprehensive quality, service skills and professional level of employees are uneven and need to be further strengthened.

4. All kinds of training and assessment mechanisms of the department are progressing in groping, and there is still room for further improvement.

In view of the above shortcomings, I have some suggestions and opinions: 1, which can strengthen the training of various positions and strengthen the service skills and service awareness of employees. 2, after targeted training for all staff, quarterly assessment, mid-year appraisal, year-end appraisal and other systems, the survival of the fittest. 3. We can improve the process and standard of training and evaluation, make the training and evaluation more reasonable and improve the quality of all employees.

Next year will also be a year of opportunities and challenges. The work of the department closely revolves around the five standards. While trying to complete the business indicators issued by the hotel, I have the following ideas about myself and the work of the department:

1. Establish a systematic training system and assessment system for room service center and floor service personnel, which will not be improved in future work.

2. Establish records of employees' outstanding deeds and commend them at the regular meeting of the department every Monday, which can motivate employees and serve as a reference for year-end assessment.

3, in the training of employees, formulate corresponding processes and standards, and further refine the training, and conduct targeted training in all aspects.

4. Establish the warehousing system of the department's secondary warehouses, implement the warehousing signature registration items, conduct statistical management, strictly control and save costs.

The above is my work summary and plan for the past year, the existing shortcomings and improvement plans. To sum up, I firmly believe that under the leadership of the hotel leaders and department managers, all the staff will work together with Qi Xin and Qixin, and * * * will do its best for the management policy of the hotel 201X. In short, as the head waiter of the hotel housekeeping department, I will try my best to cooperate with the department manager in my future work. Do a good job in all the work of this department, and contribute to the hotel's service level, management level, training level, quality inspection, enhancing the cohesion of employees, improving the basic quality of employees and implementing the "five constructions"!