How to file a complaint against the staff of Citizen’s Home?

You can complain at the "Failure Complaint Desk". If it still doesn't work, you can call the mayor's hotline directly.

The "Complaint Desk for Failure to Do Things" is a work innovation of the "Citizen's Home" that embodies a new level of government services in carrying out party history study and education and creating a civilized city activities.

In order to improve service efficiency and quality, the Zhaotong Municipal Administration Service Bureau has formulated an efficient complaint handling mechanism, established an online "good and bad review system", and set up an offline "complaint desk for things that cannot be done" , announced the complaint hotline, and set up a suggestion box and opinion book at the gate. Recently, a citizen came to the government affairs hall to apply for approval for a processing project. There were many people who came to handle the approval procedures that day, and the queue waiting for the service was long. Since there are many requirements and conditions for applying for a processing project, and there is a lot of information to fill in, the processing staff are very busy, and they did not explain it to the citizens who did not understand it for a while. The citizens were a little anxious and had differences of opinion with the processing staff. Citizens came to the "Unfulfilled Complaint Desk" to complain about the service attitude of the handling staff, and the staff who received the complaints responded. After the relevant staff handled it properly, the citizens' application forms were completed and completed, and entered the normal approval process. The "Complaint Desk for Unable to Get Things Done" provides a smooth channel for citizens who have problems in handling matters. The government affairs hall handles many matters every day and is directly face-to-face with citizens. Civilized communication and civilized etiquette are daily courses.

Since the launch of the "I do practical things for the masses" practice and the creation of a national civilized city, the Municipal Affairs Bureau has strengthened the quality improvement of government services and launched 13 key creation activities starting from the improvement of service facilities, among which the most An important part is to carry out civilized etiquette training for window staff in the government affairs hall. So far, two training sessions have been carried out for more than 1,000 people. There are more civilized and polite people, less noise and noise, easier communication, improved service quality at the window, and a civilized image at the window. Zhaotong’s “Citizen’s Home” has become a comfortable and comfortable home that is close to the citizens.

Introduction: Citizen’s House recommends adopting 6 energy-saving and environmental protection index systems and 21 green ecological designs in accordance with the "Green Three Stars" standard; the information system construction is based on the "data integration" concept and uses cloud service technology to build The city's unified online administrative review and approval platform enables administrative review and approval to be connected through the Internet, data and business. At the same time, it is equipped with convenient facilities such as a police station, a medical office, a business center, a bank, and a post office. There are also auxiliary facilities such as the Citizen's Home Station of Metro Line 3, pedestrian auxiliary roads, underground passages, bus bays, etc. in the surrounding area to facilitate enterprises and citizens. work.