What preparations should be made for the annual supervision and inspection of quality management system and environmental management system?

1. Why do you need to prepare before the formal review?

1) ensure the audit on schedule; 2) Make employees understand the ways and requirements of auditing, and be able to handle auditing correctly.

3) further improve the work and reduce the unqualified as much as possible; 4) Organize forces to correct nonconformities in the audit as soon as possible;

5) Make a good impression on the audit team;

2. How to prepare for the audit?

1) All employees are awake, active and relaxed to meet the audit;

2) Reflect the management level (including logistics arrangement) consistent with the spirit of ISO9000 family international standards from all aspects;

3) Efforts should be made to embody an ideological realm of sincere pursuit of improving management level, not just for obtaining evidence;

4) All employees should pay attention to modest and serious work style;

5) Resolutely prevent shirking responsibility, shirking responsibility and impolite behavior in the audit;

6) Make it easy for all employees to enter the audit without putting too much pressure;

3. How to file, clean and prepare documents?

1) put away all invalid, unused or irrelevant documents and records;

2) Make all executed files and saved records reach the correct location;

3) Prepare two sets of quality manuals and program documents for the audit team;

4) The documents managed and used by each department are relatively concentrated in each department;

5) Quality records are relatively concentrated in the responsibility management department or personnel;

6) Records in progress shall be operated according to normal procedures.

4. What preparations need to be made before certification?

■ Carry out all-staff training based on:

1) quality policy; 2) quality manual; 3) program files; 4) Relevant operation documents, etc.

■ All-staff training requirements

1) meets the requirements of "what will you do"; 2) Conduct training according to the contents specified in the document;

3) Be pragmatic and not go through the motions; 4) Conduct necessary post-evaluation.

■ Arrange training for all staff.

1) for departments; 2) For the post; 3) Organize some special trainings (such as document management and statistical techniques);

5. How to ensure the implementation of system documents and maintain good quality records?

■ Establish a correct awareness of documents;

1) emphasizes the requirement of "keeping promises"; 2) Establish the consciousness that "documents" are laws and regulations among all employees.

3) Make all employees realize that files can be changed as needed.

■ Pay attention to the role of middle managers.

1) Middle managers are the key to the "on-track" organization;

2) Only middle-level managers attach great importance to and are familiar with the documents can they guarantee to achieve the "on-track" goal of their departments.

3) It is necessary to prevent dependence on ISO9000 working institutions and establish the concept of everyone's participation.

6. How to conduct self-inspection?

■ Purpose of department/company self-inspection.

1) further improve the consciousness of all departments/personnel to implement documents and strengthen the awareness of documents;

2) Let all departments learn to check their own action methods with their own documents;

3) Make relevant personnel more familiar with the documents through self-inspection by each department;

■ Make internal auditors more familiar with documents and conduct audit exercises.

1) trained internal auditors need practice;

2) The internal auditor can find the deficiency of the document system by reviewing the familiar documents;

3) Internal auditors can practice their auditing skills through self-examination of their own quality system, and at the same time, they can make comparisons in the process of consultant supervision (internal auditing) to find their own shortcomings.

■ Conduct self-inspection according to the document requirements.

1) Subjective evaluation methods should be strictly prohibited for self-inspection to evaluate the quality system activities without documents;

2) Self-inspection must be in strict accordance with the provisions of the document, carefully check the actual operation.

3) Records must be complete and standardized, and collected, sorted and kept as required.

■ All departments must first conduct self-examination.

1) All departments should be required to conduct self-examination first; 2) The self-inspection of each department must cover all activities of the department;

3) The problems found in the self-inspection of each department should be corrected (if it is a document problem, it should be reported to the ISO9000 working organization and consultants to decide whether to modify the document.

■ Comprehensive self-examination by the internal audit team

1) to form an internal audit team; 2) The internal audit team should check the activities of various departments;

3) The inspection focuses on the integrity, operability and implementation of documents.

■ Self-inspection should be planned first.

1) clearly define the time schedule and requirements of self-inspection by each department; 2) Clearly specify the time and requirements of self-inspection report and rectification report of each department;

3) Clearly specify the timetable and requirements for the internal audit team to conduct comprehensive self-examination; 4) Clearly specify the rectification requirements after comprehensive self-inspection.

■ Supervise the implementation of the plan.

1) The ISO 9000 working organization shall supervise and inspect the self-inspection work and effect of each department;

2) The management representative shall supervise and inspect the situation and effect of comprehensive self-inspection;

3) When necessary, the management representative shall report to the top management, and the top management shall take necessary measures as required.

■ Pay attention to the operability of documents during self-inspection.

1) If the document is found to be inconsistent with the actual operation during the self-inspection, the question of whether it is a document should be carefully analyzed.

2) The document problems found in the self-inspection belong to manuals and procedures, and it is best to consult the consultant in advance when it needs to be revised.

7. What preparations need to be made before the formal audit?

■ Purpose of pre-audit preparation

1) ensure the audit on schedule; 2) Make employees understand the ways and requirements of auditing and handle auditing correctly;

3) further improve the work and reduce the unqualified as much as possible; 4) Organize forces to effectively correct the nonconformities proposed in the audit as soon as possible;

5) Make a good impression on the audit team.

■ Pre-audit preparations include

1) logistics preparation; 2) pre-audit training; 3) Cleaning and preparation of documents and records; 4) Organizing preparation; 5) Preparation of environment and atmosphere.

■ Logistics preparation includes

1) Review the living arrangements of the group; 2) Arrangement of pick-up and return tickets; 3) Accommodation and working meal arrangement; 4) Traffic arrangements; 5) Other arrangements;

■ Preparation of working conditions of audit team

1) workshop (within the unit);

2) the necessary guidance documents (such as factory or workplace layout, process flow chart, unit organization chart and the names of the main management personnel of each institution,

List of main accompanying personnel, introduction materials of other relevant units, etc. );

3) Work documents required for audit (several sets of quality manual and procedure documents are kept in the workshop, and other documents are kept in various departments for future reference);

4) Stationery for work (paper, writing pen, stapler, etc. ) and drinks;

5) Work clothes/protective clothing can be prepared when necessary.

■ Prepare the working conditions of auditors.

1) Workshops, transportation and living arrangements for overtime work every night; 2) Communication arrangements with relevant personnel of various departments, etc.

8. What does the pre-audit training include?

■ Training on job responsibilities and familiarity with documents and records.

1) be more familiar with the responsibilities of this position; 2) Further familiarize yourself with the documents and records of post work execution;

3) further familiar with basic knowledge such as quality policy;

■ Training in dealing with auditing.

1) Understand the quality system audit and its operation mode; 2) Understand the matters needing attention in the audit;

3) Methods and requirements for taking corrective measures for nonconformities proposed by the audit team.

9. How to organize document records?

■ Document cleaning

1) Clean up all invalid documents and records irrelevant to the quality system;

2) Put all the executed valid files and records that should be saved in the predetermined location;

■ Document preparation

1) Clean up all invalid documents and records irrelevant to the quality system;

2) Put all the executed valid files and records that should be saved in the predetermined location;

■ Document preparation

1) Prepare several quality manuals and procedure documents for the audit team; 2) The documents managed and used by each department are relatively concentrated in each department;

3) Quality records are relatively concentrated in the responsibility management department or personnel; 4) Records in progress shall be operated according to normal procedures;

10, how to organize the preparation for other aspects?

■ Determine the escort.

1) 2-3 senior escorts of the unit (at least one management representative or deputy general manager);

2) 1-2 personnel accompanying each department (at least one department head or his representative).

■ Respondents who answer questions

1) Senior management personnel of this unit; 2) management representative;

3) personnel and accompanying personnel who carry out the work organization; 4) Management personnel and main staff of the department under trial

■ Organize all employees to meet the audit.

1) Ensure that the senior management of the unit is on duty during the audit period (including contacting at night when necessary);

2) Ensure that all department managers are on duty during the audit period (including overtime at night if necessary);

3) Ensure that the document managers of all units and departments are on duty (including overtime at night if necessary);

4) Ensure that all employees are at work.

■ Environmental preparation

1) cleaning; 2) Remove irrelevant sundries; 3) All materials shall be placed in the designated position; 4) All signs are clear and accurate.

■ Atmospheric preparations include

1) Welcome the banner or slogan of the audit team; 2) Mobilize all employees to enter the audited state;

3) Create a working atmosphere and a good image that welcomes auditing, puts forward nonconformities and corrects nonconformities quickly and effectively.

1 1. What must each employee do when accepting the certification audit?

1) Do you know what to do? 2) Know how to do things; 3) Know the basis of doing things; 4) Use records to confirm what you have done;

12. What is the normal mentality of being audited?

1) Not afraid of being unqualified, play the best level;

2) Minimize unqualified products and improve the possibility of passing certification; 3) Correcting unqualified products as soon as possible;

13. What problems should the auditee pay attention to when listening?

1) Listen carefully. If you don't understand, it is inevitable that the answer will be inaccurate.

2) Ask if you don't understand, and the auditor will ask from another angle;

3) Be sure to find out what the problem is;

14. What are the basic principles for answering questions when being audited?

1) Answer the questions according to the document; 2) Answer questions according to the actual situation; 3) focus on the problem closely and don't digress too far;

4) The language is simple and clear; 5) Don't think that the auditor doesn't understand technical problems, and the auditor's point of view is the whole system.

15. Are there any skills in answering questions?

1) Talk about your own business and don't talk about other people's business; 2) only say what is necessary; 3) Explain the problem with evidence; 4) Self-confidence without losing modesty;

5) explain more and don't argue; 6) In case of misunderstanding, give the power of interpretation to someone who knows better, preferably the directly related superior.

16. What should I avoid when answering questions?

1) don't know how to pretend to understand; 2) Talking about other people's affairs; 3) It is untrue;

4) Defame other departments or personnel; 5) arguing endlessly; 6) Bad manners may lead to bad results.

17. How to take corrective measures during the audit?

1) Strive to correct the nonconformities before the audit team leaves; 2) put forward on the same day and correct it as much as possible;

3) Put forward your own plan and modify it yourself; 4) Qualified by the auditor;

18. What are the requirements for the top leaders before the audit?

1) Understand the connotation of quality policy; 2) Understand the quality objectives, their realization methods and implementation.

3) Understand the responsibilities and important interface modes of all departments of the organization;

4) Understand the basic situation of the organization quality system;

5) Understand the quality work of the organization;

19. What are the requirements for the management representative before the audit?

1) Be familiar with the details of quality system documents and the quality system of the organization;

2) Understand other relevant documents (such as technical documents).

3) Be familiar with the quality policy, quality objectives and responsibilities of this department;

4) Familiar with internal quality audit and management review;

5) Be familiar with the quality work of the organization;

20. What are the requirements for department heads before the audit?

1) Understand the quality policy and quality objectives; 2) Be familiar with the quality responsibilities and related quality documents of this department.

3) Familiar with the working interface between this department and relevant departments; 4) Be familiar with the job requirements for subordinates; 5) Be familiar with the quality work of this department;

2 1. What are the requirements for archivists before auditing?

1) Be familiar with the scope of management documents; 2) Familiar with file management procedures; 3) Familiar with file modification;

4) Be familiar with the filing of documents; 5) Take out the required documents at any time.

22. What are the requirements for personnel in important positions/key working procedures before the audit?

1) familiar with job responsibilities; 2) Familiar with standards and procedures; 3) Be familiar with the tools and equipment used;

4) Be familiar with the statistical methods used; 5) After training, hold relevant certificates.

23. What are the basic requirements for ordinary employees before the audit?

1) Be familiar with the responsibilities of this position; 2) Be familiar with the documents on which the work is based; 3) Be familiar with the quality records that need to be made in the work;

4) Familiar with the work interface; 5) Familiar with the organization's quality policy and its relationship with their own work;

6) Be familiar with the quality organization (quality director, management representative, etc.). );

7) Familiar with the purpose of implementing ISO9000 family international standards and the basic knowledge of the implemented standards.

24. What conditions should the accompanying personnel meet during the audit?

1) Be familiar with the work and documents in the escort area; 2) Friendly, humble and flexible;

3) carefully record the audit situation; 4) Timely deliver accurate audit information to leaders.

25. What questions do auditors often ask during formal audits?

1) What do you do? 2) How do you work? 4) Why are you doing this?

3) Is there any record to prove that the work you have done is correct? 5) Can you have a look at the form you usually fill out?

26. What are the basic points when answering auditors?

1) is based on the quality system documents formulated by our company;

2) Based on quality records; 3) Take the actual situation as proof;

27. What mentality should every employee have when answering questions?

1) Self-confidence, I believe that most of what I have done is correct;

2) Be modest and admit that there will be some problems in individual situations;

3) Don't pass the buck.

28, before the arrival of the formal audit, how to surprise improvement?

1) Clean up the site by sanitation; 2) Ensure that the documents used on site are valid versions;

3) All departments should check and correct themselves; 4) Every employee should refer to the documents and be familiar with the job responsibilities.

5) Give each employee appropriate decompression, so that employees can have a relaxed mood to meet the audit, in order to play the best level.