Postal Savings Bank: “Quick Loan” helps small and micro businesses, so loans no longer have to wait

1. Background and Causes

Since its establishment, the Postal Savings Bank of China has always adhered to the service concept of "inclusive finance" and consciously assumed the responsibility of "universalizing urban and rural areas and benefiting the people". ” social responsibility, actively promote the development of small and micro financial business, and strive to find a characteristic development path that serves “agriculture, rural areas and farmers”, small and medium-sized enterprises, and communities. Relying on network advantages and in accordance with the corporate governance structure and commercial bank management requirements, we will continue to improve service channels and improve service capabilities to provide our customers with more comprehensive and convenient financial services.

In terms of serving private and small and micro enterprises, our bank continues to enrich its business varieties, taking "simple, convenient and fast" as its guide of action to solve the problems of difficult and expensive financing for more enterprises. In the financing process of small and micro enterprises, there are common problems such as cumbersome application procedures, long business acceptance cycles, and complicated information provision. In order to adapt to the financing needs of small and micro enterprises, we will further improve business operation efficiency, enhance customer experience, and meet the "small, With the characteristics of "frequency and urgency", our bank has launched the small business quick loan business and strives to build this product into our bank's "competent product" for serving small and micro enterprises. Small business quick loans are aimed at customers classified as small and micro enterprises. There is no need to provide financial statements, tax payment vouchers and other information. It only requires the implementation of effective mortgage (pledge), guarantee and other guarantee methods. According to the cash It is a revolving credit product that allows easy verification of property and security status and direct credit extension. The product no longer relies too much on financial statements, and to a certain extent solves the problem of insufficient pertinence of risk analysis caused by information asymmetry caused by inaccurate corporate statements, and focuses more on the actual operating conditions of the company, providing a better Many high-quality companies provide financing services.

2. Measures and Highlights

Measures:

(1) Conduct in-depth market research and formulate operating procedures.

The Small Business Finance Department of the Head Office has specially set up a system optimization research group, arranged business backbones to go to branches many times to carry out special surveys, and has organized nearly 20 senior account managers, as well as 12 first-level branch deputy branches. The senior managers and the general manager of the Small Business Finance Department went to the head office in batches to hold discussions, listen to expert opinions, and negotiated with the Credit Management Department of the head office for many times, and finally formed the "Postal Savings Bank of China Small Business Quick Loan Operating Procedures (2014 Edition)".

(2) The branch carried out pilot projects and continuously optimized the process.

After the system is established, the head office immediately carries out pilot work in the branches, assigns dedicated personnel to take charge, selects account managers with rich experience to handle the business, collects customer experience results, and continuously optimizes business processes based on feedback from the pilot. Improve supporting facilities to ensure the smooth promotion of business across the country.

(3) National promotion of business and orderly implementation of projects.

After the pilot operation, our bank promoted the product nationwide at the end of 2014, through video training, experience exchange and other forms of training and implementation. At the same time, in order to ensure that each branch has a better understanding of product positioning and achieve orderly promotion of business, members of the system optimization research team went to the branch many times to conduct on-site training to explain product advantages and market positioning, so that the branch can have a more comprehensive understanding of small business express The loan business has achieved remarkable results in business development.

Highlights:

In terms of credit granting model, we adopt the retail credit business model, set up separate business evaluation standards, and set up a simpler and faster business process for the quick loan business ; In terms of customer positioning, we adhere to the customer positioning of "small and dispersed", take "small but beautiful" customers as the main credit targets, and adhere to "small scale" and "small amount"; in process design, we highlight the targeted Short, flat and fast for small and micro enterprises.

Quick Loan for Small Businesses pursues substantive analysis, rejects data accumulation, emphasizes on-site investigation, simplifies text writing, focuses on empirical rationality, downplays report logic, improves operating efficiency, and strives to achieve: rapid decision-making on lending to high-quality customers, Low-quality customers will quickly receive feedback on loan rejection, and ordinary customers will be transferred to the ordinary process.

In order to improve the customer experience, we strive to solve the problems of "long process, thick information, and low efficiency" in business acceptance, adhering to the service concept of "simple, convenient and fast", we have mainly done the following in the system Optimization:

(1) Simple information and simple procedures

Customers only need to fill in a brief loan application and provide basic documents, business flow, guarantee materials and other basic information to apply. Support Mobile banking and online banking have self-service withdrawal and repayment functions, allowing you to borrow and repay at any time.

(2) Focused and easy to operate

Small business express loan adopts separate rating, separate limit calculation, separate investigation report template, separate review and approval template, and separate system operation process. Highlight "retail loan standards" and improve the experience of internal users such as account managers.

(3) The process is short and the efficiency is outstanding

Small business express loans are mainly based on single-person review and approval, supplemented by double-person review and approval. The approval is generally within the second-level branch, supporting "rating" The three streams of ", credit granting and credit use" are integrated into one, and a separate green approval channel has been opened up, with obvious efficiency advantages.

3. Achievements and Reactions

Since the nationwide pilot program of small business quick loans in November 2014, it has received strong response from all branches and has been vigorously promoted. The quick loan business has quickly become a Our bank’s flagship product serving small and micro enterprises. At present, loans have been issued in 36 first-level branches and 283 second-level branches across the country. As of April 2019, the balance of quick loans for small businesses exceeded 50 billion yuan.

4. Number of enterprises served and scale of funds

Since its launch in 2014, the small business express loan business has lasted five years and has issued a total of nearly 100 billion yuan in loans, serving small and micro enterprises. 34,000 households.