What should you pay attention to when knocking on the door for room service?

About entering the guest room

⑴Etiquette for staying in the guest room

①Observe carefully and make accurate judgments

②Knock on the door to announce, be patient Wait

③Knock again and wait a second time

④Unlock the door and announce entry

⑵Entering etiquette for non-resident guest rooms

①Observe carefully and knock on the door to announce

②Unlock the door and enter the room

This is within the scope of etiquette

When leading a guest to the room, walk one to two steps in front of the guest Go far away, and when you get to the guest room, knock lightly with your middle knuckle or index finger three times, three times each time, with an interval of 2 to 3 seconds, and then open the door. After opening the door, stand aside and invite guests to enter. Briefly introduce the important equipment of the guest room, hotel services and service hours. Ask the guest: "Is there anything else I can do for you?" Then say goodbye, wish the guest a pleasant stay, and close the door gently.

) Daily cleaning should be done when guests are not in the room. Every time you enter a guest room, you must knock three times. If there is no response, knock three more times after five seconds. If there is no response after the second knock, slowly open the door and hang the "Cleaning" sign. On the door. If you hear questions from guests in the room when you knock on the door, you should immediately identify yourself as "Housekeepers, may I come in?" After entering the room, you should explain your purpose of visit and obtain the guest's consent before cleaning the room. The door should be left open while cleaning the room until the end, and the entry time should be written on the work sheet.

If the guest gives the "Do Not Disturb" prompt, the room attendant cannot knock on the door to enter the room. At 2 o'clock in the afternoon, if it is still like this, it means that the guest has not left the room. The waiter can call the room and pay attention to polite language, such as saying: "Hello, I am the waiter. Can I come into the room to do some cleaning?" After the guest agrees, Accessible.

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