2020 Bakery Store Manager Personal Work Plan

Before starting work, you need to work harder and make plans carefully, so that you can better understand the efforts in the next stage. The following is the "2020 Bakery Store Manager Personal Work Plan" compiled by me for everyone. It is for reference only. You are welcome to read it. 2020 Bakery Shop Manager Personal Work Plan (1)

In order to better carry out the work of the bakery shop in a planned way, as a store manager, I need to carry out the following aspects own work.

1. Administrative management

1. Establish a hierarchical management system, with detailed division of job responsibilities from top to bottom. Make sure someone is in charge of everything at work, and everything can be implemented to prevent the occurrence of dead ends.

2. Pay attention to the training of staff in the bakery shop, cultivate the collective sense of honor and ownership of employees and sales staff, take pride in the store, and allow each employee and sales staff to fully develop their potential. Make them have high-quality talents who are dedicated to their jobs, enthusiastic and thoughtful in service, understand business, and know how to manage.

3. Establish a clear reward and punishment system to motivate and constrain the work of employees and sales staff, so that the whole store becomes a united and cooperative group and remains invincible in the competition.

4. Make use of various reasonable and available conditions to create and arrange a good store environment, establish a good commercial image of the bakery shop, and do your best to make customers feel comfortable in a layout that is reasonable, loose, beautiful, and Enjoy shopping in a tidy environment.

5. With the purpose of "serving you best", while improving the service level of personnel and strengthening service awareness education, we also pay attention to the improvement of the comprehensive qualities of employees and sales personnel such as speech, conversation, and behavior. , better consider customers wholeheartedly and reduce investment and dismantling.

6. Pay attention to safety and security work, prevent fire and theft, nip hidden dangers in the bud, and prevent unnecessary losses to the bakery.

7. Create a good peripheral environment and coordinate cooperative relationships with government departments to reduce unnecessary troubles.

2. Operation and management

1. Strengthen the management of the purchase, sale and inventory of baked goods, master the rules, improve the turnover rate of commodity inventory, avoid backlog of goods, and keep the goods in stock, so that the goods in the warehouse can be stocked Management tends to be scientific and rational.

2. Clarify the sales target of the bakery store, refine and quantify the sales tasks, implement them to each department, brand, and personnel, and conduct relevant data analysis.

3. Make a fuss about holidays, actively participate in various baking promotion activities of bakery shops, and various activities in the store, and fully do a good job in publicity and layout.

4. Do a good job in reception of bulk and group purchases, do a good job of reception by one person, provide comprehensive coordination, and provide customers with convenient and fast service.

5. Know what you know, analyze and summarize the existing gaps through market research, and make timely adjustments to adapt to the development and changes of the baking market and increase market share.

6. Reduce costs as much as possible, increase revenue and reduce expenditure to reduce expenses. 2020 Bakery Store Manager Personal Work Plan (2)

Bakery stores have great development prospects. Nowadays, people’s lives are better, their consumption levels are higher, and their pursuit of quality of life is also higher. Now, comprehensive bakery shops have become a major trend in urban consumption.

1. Overview of the bakery shop

1. Our shop belongs to the catering service industry, its name is "xxxx", and it is a sole proprietorship. It mainly provides people with desserts such as cakes, bread, ice cream and drinks.

2. Our store plans to open in a community trade street. It will be a mid-range cake shop in the initial stage. In the future, it plans to gradually develop into a bakery like Andrewson and Chaoyangfang.

3. Our store requires xxx million yuan in entrepreneurial capital for baking.

2. Business objectives

Due to its geographical location on the trade street, the customer base is relatively rich, but there are also many competitors, especially since our store has just opened. If you want to open up the market, you must We will work hard on service quality and product quality, and further expand our business scope to meet the different needs of consumers. The short-term goal is to gain a firm foothold on the commercial street and recover the capital within one year. The long-term goal is to gradually develop into a cake chain company with strong economic strength and a certain market share, break out among many cake brands, and become a famous brand in the cake market.

3. Market Analysis

1. Customer source: Our store’s target customers are: general consumers who go to the Commercial Street for shopping and entertainment, accounting for about 50%; students from nearby schools and store workers Employees and community residents account for about 50%. The number of customers is sufficient and the consumption level is medium to low.

2. Competitors: According to the survey results, we learned that there are many domestic brand bakeries, and there are many chain cake shops in Fuzhou alone, such as xxxxx. Therefore, the competition is huge

4. Business plan

1. First, go to several nearby bakery shops to "gather information" and find out the cost prices of cakes of different types and sizes. Understand the business philosophy and "little tricks" of various bakery shops.

2. After raising the funds for the opening, we began to "poach" in major bakeries. Don't dig "blatantly". You have to take advantage of the time when there are few people in the store to sneak over and discuss with the store master. Or hiring a pastry chef. Opening a bakery shop is very important, so you should consider it carefully.

3. It is understood that a set of consumption rates has been found: "Customers will never have the cheapest price. If you can lower a few yuan today, tomorrow there may be competitors competing with you for orders at a lower price. ” From this, I realized that there is a certain competitive strategy in the product market: “Price reduction promotion is not a long-term business strategy. Only by using the best materials to make the highest quality cakes can we attract and retain customers.”

4. The bakery shop is mainly for the public, so the price is not too high and is in the low-to-medium price range.

5. You can print some advertising flyers and distribute them in the form of coupons to achieve the effect of advertising

6. The bakery shop can open a special leisure area and set up many unique shapes. seats. Customers can buy some snacks and enjoy them while sitting in the cake shop, which further strengthens the leisure function of the bakery.

7. After various investigations, out of competition and other needs, many bakeries have launched some snack foods that have little to do with cakes to form new profit growth points. In terms of the varieties they operate, many shop owners have taken some innovative measures: for example, in the hot summer, they launch the very popular ice porridge and shaved ice, as well as milk tea and fruit juice drinks according to the season, which are very popular among customers.

8. Establish a membership card system. The member's name is printed on the card. The discount rate for membership cards is not high, such as 9.5% off. On the one hand, this can give consumers a sense of respect, and on the other hand, it can also make it easier for waiters to address consumers. Especially if the consumer is with others and the waiter can call him or her Mr. or Miss * in public, they will feel very respected.

9. Put some promotional materials and magazines on the table, which contain knowledge, stories, etc. about pastries and beverages. On the one hand, they can improve the taste, set off the atmosphere, and also increase consumers' goodwill towards the brand.

10. Whether in terms of store decoration, staff image, or cake making, customers must be given a healthy and hygienic feeling. Cake shops must strictly implement the national Food Hygiene Law, which is the foundation for their success.

11. The food industry has special job skill requirements: employees must hold a "health certificate."

5. Financial estimate

Start-up assets: approximately 95,000 yuan

Equipment investment:

1. Rent 5,000 yuan.

2. Approximately 2,000 yuan was invested in store decoration (including store decoration and light boxes)

3. Approximately 1,500 yuan was invested in shelves and sales tables

4. Employees ( 2 people) The same costume costs 500 yuan

5. The maximum investment in machinery and equipment: 80,000 yuan (including a full set of equipment for making cakes)

First-phase purchase payment: flour, cream, etc. Raw materials, about 6,000 yuan.

Monthly sales (average): 21,000 yuan. According to the evaluation of relevant insiders, after the operation of such a small cake shop is on the right track, the monthly sales can reach 21,000 yuan.

Monthly expenditure: 14,033 yuan. Rent: The best location is in residential areas with dense residents, community commercial streets, and areas close to children (such as near kindergartens or playgrounds), about 5,000 yuan.

Cost of goods: around 30, about 5,000 yuan. Staff salary: A small shop of 10 square meters requires one cake chef and one waiter, with a total salary of 2,000 yuan.

Water, electricity and other miscellaneous expenses: 700 yuan. Equipment depreciation: calculated based on 5 years, 1,333 yuan per month. Monthly profit: about 6,967 yuan. According to this estimate, the investment can be recovered in about one year.

6. Analysis of risks and constraints:

Since the bakery is not the first store in the street or community, it is difficult for customers to change their usual tastes, so they have to spend more. Huge financial and material resources and "gimmicks" are used to attract customers. 2020 Bakery Store Manager Personal Work Plan (3)

There are many aspects of work that require innovation and planning, so at work I will be as follows: Make more efforts and struggles in several aspects.

1. Determine the planned time.

Whether it is from Monday to Sunday or from Saturday to Friday, it depends on how the company conducts assessment and management; every day includes day and night, especially Monday to Friday, Times for Saturday and Sunday must be determined separately.

2. Contents of the plan.

The content of the plan should include three parts: work, study, and life. In particular, family, gatherings, travel, etc. in life must be arranged, especially how to use Saturdays and Sundays. Of course, this part is within the control of the individual.

3. Arrange things according to their size and importance.

Be sure to distinguish the priorities, and at the same time, the completed work can be divided into different categories such as completed independently, completed with cooperation, completed by others, etc. What must be completed must be completed, and there must be a work ledger or Work to-do list.

4. Arrange by day.

That is to say, these things must be arranged into these seven days. The seven days are very short. Once Wednesday passes, the week will be over soon, so there must be a daily plan and daily work every day. The list can be combined with the plan.

5. Special time arrangements.

In fact, as a leader, most of the time is spent on arrangements and communication, especially timely communication with superiors and subordinates. Only through communication can problems be solved. The backlog of problems and lack of understanding are due to insufficient communication. problem.

6. Planned inspection.

Be sure to check again every Wednesday afternoon or Thursday morning to see if it is completed and how well it is completed? If it is not completed well, then measures must be taken to decide whether to work overtime on Saturdays and Sundays. The weekly plan must be completed.

7. Plan awards generally have no rewards or penalties for plans.

Since there is no assessment, corresponding reward and punishment measures should be formulated for the weekly plan. First, rewards will be given to those who complete well, and second, those who complete poorly will be punished. These should be linked to the monthly assessment, and Make a summary.

8. The planned meeting report should not exceed 1 hour.

Do not discuss specific issues at the meeting, and solve them through special discussions after the meeting.

Weekly meetings are usually for mutual exchanges and meetings. The leader will arrange and straighten out the affairs and work lists of each department, and emphasize the key points and problem solutions in conjunction with the monthly plan, so the meeting should not be too long. Meetings are usually held on Friday afternoon, Saturday or Monday morning. No matter what time it is, it can be conducive to the strong advancement of the work.

9. Pay attention to avoid problems when making plans.

1. Failure to grasp the key points and the work that must be completed.

2. The division of labor is unclear and I don’t know who will complete it.

3. The numerical target is not clear.

4. Just going through the motions, just chatting together, or reporting without inspection.

5. It is not well integrated with the weekly plan in the monthly plan.

6. The workload is too large and cannot be completed at all, causing weekly plans to often fall through.

7. The store manager should know the work every day of the week, and every employee should also know what they need to do every day. At the same time, the store manager should also effectively manage his own supervisors and ask for support and cooperation. Work.

8. The handling of matters must be able to be coordinated, and cannot be based on the facts. There may often be some side effects, and they must be solved in an overall manner. 2020 Bakery Store Manager Personal Work Plan (4)

The leisure department is the business area of ??the entire club, where customers stay the longest and are the area with the highest incidence of complaints. In order to make department management more convenient, stimulate employees' enthusiasm, enhance customers' sense of belonging, and establish the direction of department development, the following plan is specially made. Please ask your leaders for help and guidance.

1. Hygiene

As we all know, hygiene is one of the important conditions that determine the number of passengers in all service industries. A clean, tidy and tasteful environment will make our customers have a better life. consumption experience. Therefore, in order to create a better consumption and working environment for customers and ourselves, we must have a practical method, and we must not be selfish and implement it fairly and rigorously. That is the "Hygiene Standards of the Leisure Department". We will write down the standards for each sanitary area in detail by region and position, handover of each shift, cleaning every week, inspection every day, and supervision at any time.

2. Service

The concept of service is relative. Good or bad is ultimately measured by the audience. So, how should we determine how to treat our valued customers? In fact, there is a saying that goes well: "In the beginning, face to face, the most important thing is to be considerate." We believe that mechanical, cookie-cutter services are no longer competitive. Applying corporate culture to create our own unique service methods is our way out. , this year in service training we must implement "Service Process", "Service Standards", "Detailed Services", and "Customer Classification Needs". Adhere to training in a step-by-step manner, combine theory with practice, and select suitable administrator successors from employees. Gradually strengthen the team, lay a solid foundation for the peak season next year, satisfy customers and build a good reputation for the company.

3. Safety

We are in the leisure and entertainment industry, and customers come here for the services we provide when they enter the store. If there are problems with even the most basic safety, then the consequences will definitely be disastrous. Personal safety, property safety, food safety, privacy safety, environmental safety, etc. are all factors that cannot be ignored in daily management. How to ensure and detect safety problems is particularly important. We need to explore and solve all potential safety issues. We will combine the actual situation in the store, improve the plan, make a book, and investigate one by one. And according to the level of risk, we will learn and implement it with all the staff of the leisure department. I also hope that the company will provide strong support in this matter.

4. Personnel

Employees are the foundation of an enterprise, so training and helping employees is particularly important. This year, we will take the company system as the premise, with clear rewards and punishments, and treat everyone equally. Supplemented by humanistic management, we pay attention to the problems encountered by employees in work and life, and provide the most considerate encouragement and help to make employees feel valued and valuable. Satisfied employees bring satisfied customers, satisfied customers bring satisfied companies, and satisfied companies create excellent employees.

Let us care for our employees, our customers, and all those who help us grow.

5. Sales

The aroma of wine is also afraid of deep alleys. We cannot wait for customers to come to our door. Therefore, it is necessary to integrate department resources and take the initiative to sell. This is also the initiative in our work. As for the content of the service, good things must be shared by everyone. We will add the company's service items other than netting to the service process, and bundle secondary sales during the secondary service. Secondly, apply for sales staff to train us in sales skills and speaking skills. 2020 Bakery Store Manager Personal Work Plan (5)

Without a plan at work, it is like a mess, and you don’t know where to go. Only when you have a plan, everything will proceed in a regular manner, so Work planning is inseparable from work.

As a store manager, I deeply feel the great responsibility. Years of work experience have made me understand this truth: for a retail store with good economic benefits, first, it must have a professional Managers; second, they must be backed by good professional knowledge; third, they must have a good management system. Observe with your heart and communicate with customers with your heart, and you can do well.

The specific points are summarized as follows:

1. Conscientiously implement the company’s business policy, and at the same time communicate the company’s business strategy to each employee correctly and timely, so as to serve as a link between the past and the future. bridge function.

2. Do a good job in the ideological work of employees, unite the employees in the store, fully mobilize and exert the enthusiasm of employees, understand the advantages of each employee, and give full play to their specialties, so that the quantity is suitable. Enhance the cohesion of our store and make it a united group.

3. Understand the information of peers and customers’ shopping psychology through various channels, so as to know ourselves and the enemy, know what we are doing, and be targeted, so that our work can be more targeted, thereby avoiding unnecessary unnecessary consequences. loss.

4. Lead by example and be a role model for employees. Continuously instill corporate culture into employees, educate employees to have a sense of the overall situation, and do things based on the overall interests of the company.

5. Rely on thoughtful and meticulous service to attract customers. Give full play to the initiative and creativity of all employees, so that employees can change from passive "let me do it" to active "I want to do it". In order to create a good shopping environment for customers and create more sales results for the company, we lead employees to do their jobs in the following aspects. First of all, do a good job in daily cleaning and create a comfortable shopping environment for customers; secondly, serve customers proactively and meet consumer needs as much as possible; constantly strengthen service awareness and use heartfelt smiles and politeness. Use civilized language to make customers leave the store with satisfaction.

6. Handle the cooperation between departments and the work collaboration between superiors and subordinates, be more enthusiastic, look at the problems at work objectively, and solve them with a positive attitude.

Nowadays, store management is gradually becoming digital and scientific, and the improvement of management methods has put forward new work requirements for store managers. Skilled business will help us achieve various operating indicators. A new year has begun, and results can only represent the past. I will manage our xx store with more skill and skill.

Facing the work in 20xx, I deeply feel the great responsibility. We must keep a clear mind at all times and clarify our work ideas for next year. We must focus on the following aspects:

1. Strengthen daily management, especially the management of basic work;

2. Increase employee training internally and comprehensively improve the overall quality of employees;

3. Establish a high degree of loyalty to the company, be dedicated to work, take the overall situation into consideration, and do everything for the sake of the company. The company has made great contributions to comprehensively improving its economic efficiency.

4. Strengthen unity and cooperation with various departments and brother companies, create a good and seamless working environment, remove disharmonious notes, give full play to employees' work enthusiasm, and gradually become an excellent team.