Work plan arrangement of the Student Union Rights and Interests Department in the new semester

In the next semester, the Rights and Interests Department will still perform department functions based on the purpose of "from classmates, to classmates". On the basis of doing a good job in the internal construction of the department and the external publicity of the rights and interests department, a series of related activities are carried out to build a communication bridge between students and the school. On the premise of understanding the demands of teachers and students, we propose active, reasonable, effective and highly operable Campus construction improvement plan to build a harmonious campus. The following will be elaborated on:

1. Rights protection services

1. Improve complaint channel services and establish an institutionalized complaint service

Existing departments serve students The channels include email, complaint phone, Weibo, blog, QQ, etc. Although there are many service channels, Weibo is the main one that can be put into use. To sum up, the reasons are as follows: First, the publicity of complaint channels is not enough. Although the department specially publicized the channels for complaints in the form of inkjet printing last semester, due to the short publicity time and the limited scope of inkjet printing, the effect was very little; secondly, the usage rate of Weibo is relatively high nowadays, and it is easy to use and Due to the interaction between major Weibo posts on campus and other reasons, Weibo was the main source of complaints for the department last semester. The use of Weibo is convenient for our department's work, external information disclosure and exchange, but it also limits our services to the Weibo bloggers of the Institute of Technology and cannot involve more students.

In view of the advantages and disadvantages of the construction of complaint channels last semester, this semester, the Rights and Interests Department will streamline the complaint channels and draw on the practice of the "Student Service Station" of the Normal University to open fixed complaint points. The specific work taken is as follows:

(1) Close the use of mailboxes, focus on the use of the three complaint channels of telephone, Weibo, and QQ, and implement the establishment of set-point complaints (complaint reception service in the office);

(2) Increase the publicity of complaint channels, make bookmarks for complaint channels, and post public welfare slogans with reminder channels;

(3) Continue to adopt a weekly duty system and a daily duty system Each functional department has an equity department responsible for it, and the complaints collected by the person on duty every week are distributed to the members of each responsible functional department, and after they are resolved, they are summarized and published;

( 4) Improve the "Notes on the Management of Complaint Channels of the Rights Department" to institutionalize the department's rights protection service work, standardize and rationalize problem solving and handle student complaints, so that the department's work can be better inherited;

(5) Strengthen contact with teachers in charge of various functional departments, strive to gain their trust, correctly treat students' complaints and feedback, and strive to effectively and timely solve students' problems.

2. Continue to carry out "face-to-face meetings between functional departments" to improve results and enrich content.

The "Face-to-Face Face to Face with Functional Departments" activity can be said to be another major brand activity of the department after the "Canteen Food Evaluation Activity" and "Top Ten Waiters Voting Activity". After exploration last semester, we summarized the "Face-to-Face with Functional Departments" activities and found that there were mainly problems in several aspects such as poor results and lack of solutions. This semester, the following improvements will be made to the department’s brand activities:

(1) Contact teachers from relevant functional departments in order to improve the effectiveness of the activities;

( 2) Increase the publicity of the event, make the "face-to-face with functional departments" activities regular and fixed-point, and hold the event on Wednesday afternoons every week or two weeks to form students' awareness of familiarity and participation in this event;

(3) Increase the number of functional departments participating in the event. No matter which functional department is targeted at each activity, there will be a section to collect students’ opinions on other functional departments;

(4) Based on the characteristics of different functional departments, Innovate activity forms, such as setting up game blocks, etc., to increase student participation.

3. Strengthen contact with relevant department heads and communicate and cooperate with relevant departments of various universities

Rights protection service work cannot be completed by only one department. While exploring progress on your own, you should pay attention to vertical and horizontal exchanges and cooperation. Therefore, you must strengthen contact and cooperation with various departments and departments on the original basis to better solve problems; not only that, but also communicate with relevant departments of other universities. , experience sharing is also one of the main ways to improve rights protection services.

2. Internal construction

1. Pay attention to the inheritance of the department, and do a good job in recruiting new members, training officers, and improving the quality of new cadres. In the next semester, the department will face a critical period of new city metabolism. How to Retaining old members, recruiting new members, training new cadres, and strengthening department cohesion are the focus of the department's work this semester. According to the work plan of the Student Union this semester, the Rights and Interests Department will adopt the strategy of first cultivating new cadres, and then letting new cadres and veteran officers recruit and train new officers. The handover of the new Rights and Interests Department will be carried out step by step. Inherit the core work of the department’s rights protection services, and focus on training their writing skills, public speaking skills, and communication skills through daily work and internal training.

2. Strengthen communication with other departments of the Student Union

In summary, last semester, members of the Rights and Interests Department generally had limited communication with members of other departments, and daily communication was only within the department. This will have a negative impact on their ability training, interpersonal communication, work level and other aspects. Therefore, this semester will focus on communication with other departments of the Student Union, and improve interactions such as activity cooperation, social exchanges, and daily exchanges.