Hospital Service Commitment Letter

Hospital Service Commitment Letter Sample 1

Chairman ***

We are a caring hospital, "Everything is for the patients, everything is for the patients" is our eternal service concept, hospital service public commitment letter. It is our unremitting pursuit to strengthen work style construction, strengthen hospital management, improve work style, improve medical technology, improve service quality, build an excellent team, and build a harmonious hospital. On behalf of *** Hospital, I make a public commitment to the society:

1. We will treat and respect every patient seriously, so that every patient can receive good treatment and care in the hospital, and provide a good hospitalization environment. Enjoy good service attitude, accurate medical diagnosis, advanced medical technology, warm nursing services, high-quality rehabilitation treatment, and harmonious doctor-patient relationship.

2. We will continue to strengthen the construction of medical ethics and medical style, and establish a new trend in the health industry of being loyal to duty, dedicated to work, willing to contribute, and practicing medicine in a civilized manner. Comprehensively implement the medical ethics evaluation system for medical staff, improve the medical ethics of medical staff, improve service attitude, improve service quality, and put an end to the phenomenon of "raw, cold, hard, and top-notch".

3. We will strictly implement the charging standards of "Shanxi Province Medical Service Project Prices", strictly manage charges, and charge reasonably. Earnestly implement the publicity system for charging items, drug prices, consumable prices, and diagnostic and treatment service prices, and provide patients with a one-day list of hospitalization. Put an end to the phenomena of "arbitrary charges, arbitrary inspections, and arbitrary use of medicines".

4. We will strictly implement the "Ten Forbidden Regulations on the Medical and Health Industry in Shanxi Province" and resolutely put an end to all kinds of accepting "red envelopes", "commissions on billing", writing "large prescriptions", and personal privacy. Unfair practices such as charging fees, charging for independent projects, and charging for decomposed projects.

5. We will strictly implement the drug catalog and diagnosis and treatment items of rural cooperative medical care and urban employee basic medical insurance, establish a notification system for self-paid drugs and items, minimize the burden on patients, and maximize the patient reimbursement ratio. Commitment Book "Hospital Service Disclosure Commitment".

6. The use of medicines for inpatients should be strictly controlled. Medicines exceeding 100 yuan must be strictly subject to approval procedures before they can be used, so as to reduce the cost of medical treatment for patients and ensure that everything is for the patients, everything is convenient for the patients, and everything is for the patients. .

7. If any medical staff accepts or asks for "red envelopes" or the department charges privately, please report and complain to us. If you complain about the department charging privately, the hospital has verified it and will reward you with the amount of private charges. 3 times the reward, and the hospital is responsible for keeping your confidentiality.

Complaint phone number: ****

Email: ************ Hospital Service Commitment Letter Sample 2

We are a caring hospital , "Everything is for patients, everything is for patients" is our eternal service concept. Strengthening work style construction, strengthening hospital management, improving work style, improving medical technology, improving service quality, building an excellent team, and building a harmonious hospital are our unremitting pursuits. On behalf of xx Hospital, I make a public commitment to the society:

1. We will treat and respect every patient seriously, so that every patient will receive good treatment and care in the hospital, provide a good hospitalization environment, and enjoy a good Excellent service attitude, accurate medical diagnosis, advanced medical technology, warm nursing services, high-quality rehabilitation treatment, and harmonious doctor-patient relationship.

2. We will continue to strengthen the construction of medical ethics and medical style, and establish a new trend in the health industry of being loyal to duty, dedicated to work, willing to contribute, and practicing medicine in a civilized manner. Comprehensively implement the medical ethics evaluation system for medical staff, improve the medical ethics of medical staff, improve service attitude, improve service quality, and put an end to the phenomenon of "raw, cold, hard, and top-notch".

3. We will strictly implement the charging standards of "xx Province Medical Service Project Prices", strictly manage charges, and charge reasonably. Earnestly implement the publicity system for charging items, drug prices, medicinal material prices, and diagnosis and treatment service prices, and provide patients with a one-day list of hospitalization. Put an end to the phenomena of "arbitrary charges, arbitrary inspections, and arbitrary use of medicines".

4. We will strictly implement the "Ten Forbidden Regulations on the Medical and Health Industry in xx Province" and resolutely put an end to all kinds of accepting "red envelopes", "commissions on billing", writing "large prescriptions", and personal privacy. Unfair practices such as charging fees, charging for independent projects, and charging for decomposed projects.

5. We will strictly implement the drug catalog and diagnosis and treatment items of rural cooperative medical care and urban employee basic medical insurance, and establish a notification system for self-paid drugs and items to minimize the burden on patients and maximize the patient reimbursement ratio.

6. The use of medicines for inpatients should be strictly controlled. Medicines exceeding 100 yuan must be strictly subject to approval procedures before they can be used, so as to reduce the cost of medical treatment for patients and ensure that everything is for the patients, everything is convenient for the patients, and everything is for the patients. .

7. If any medical staff accepts or asks for "red envelopes" or the department charges privately, please report and complain to us. If you complain about the department charging privately, the hospital will reward you with the amount of private charges once verified. 3 times the reward, and the hospital is responsible for keeping your confidentiality.

Commitment person: xxx

20xx, x month x day, hospital service commitment letter sample 3

The hospital is a special place for saving lives, healing the wounded, preventing and treating diseases. The medical industry is related to thousands of households, involves the vital interests of the people, and is also the focus of widespread social attention. In order to comprehensively strengthen the construction of medical ethics and medical ethics and strive to establish a new image of the industry, today I would like to make a solemn commitment to the society on behalf of Wangxx County People's Hospital:

1. Carry out diagnosis and treatment activities in strict accordance with the diagnosis and treatment projects approved by the health administration department , resolutely not to use non-health technical personnel to practice.

2. Adhere to honest and trustworthy services, standardize publicity methods, do not publish false medical advertisements, and do not exaggerate diagnosis and treatment technology and treatment effects.

3. Adhere to people-oriented, use civilized language, do not use taboo words in service, practice medicine politely, treat patients in a civilized manner, respect the patient's right to choose medical treatment, protect patient privacy, respect the patient's right to know, choose and supervise Do not delay, delay, or push away patients' medical treatment, and do a good job of medical treatment and referral according to the patient's wishes.

Fourth, simplify the medical treatment process, shorten the waiting time, provide medical guidance throughout the admission process, and ensure smooth emergency access.

5. Experts visit outpatient clinics to simplify the medical treatment process. Priority will be given to military personnel, police officers and elderly patients for outpatient medical treatment.

6. Implement the first-diagnosis responsibility system. Strictly abide by medical principles, including reasonable examinations, rational use of drugs, reasonable treatment, reasonable charges, no favors, no large prescriptions, no unnecessary examinations, and avoid excessive medical treatment.

7. Strictly implement the charging items and charging standards stipulated by the state, do not break down the charges, do not exceed the standard charges, and do not charge independent items.

8. Earnestly implement the medical service price and charge disclosure system, standardize charge management, and implement the patient "hospitalization expense list system" and timely inquiry system.

9. Refuse to accept red envelopes, items and banquets from patients and their families during medical service activities, and any money or items that are difficult to refuse should be handed over to the hospital office within 24 hours.

10. Do not take advantage of the opportunity of introducing patients to other units for examination, treatment or purchase of medicines to collect kickbacks and commissions.

11. Ensure the safety and quality of medication, prohibit the use of counterfeit and inferior drugs, and strictly prohibit the use of expired and ineffective drugs.

12. Strengthen medical quality control, comply with medical operating procedures, and implement various preventive measures for medical safety.

Commitment person: xxx Hospital Service Commitment Letter Sample 4

In order to further promote the activities of xx Central Hospital in serving the people and striving for excellence, we hereby solemnly commit to the society as follows:

1. Personnel at all levels and types should wear work badges and identity badges when working, keep their job responsibilities in mind, strictly perform their duties, and accept social supervision.

2. Be dignified in appearance, kind in attitude, warm in reception, receive every patient seriously, and actively practice "touching service".

3. Smooth green channels, provide 24-hour medical treatment, implement the first-inquiry responsibility system, and provide full diagnosis and accompanying examination for acute and critical patients.

4. Provide convenient consultation services, and provide free service facilities such as wheelchairs, single stands, TVs in the waiting area, water cups, and drinking water tanks in the outpatient clinic. This article comes from Data Management Download. Set up convenience service boxes containing needles, threads, paper, pens and other items in the ward.

5. Strengthen medical quality management, strictly enforce core systems, strengthen training, improve the professional capabilities of medical staff, and provide patients with high-quality medical services.

6. Provide patients with extended services after discharge and conduct discharge follow-up visits for inpatients.

7. Practice medicine strictly in accordance with the law.

Strictly carry out reasonable examinations, reasonable treatments, reasonable charges, and standardize medical service behaviors. This article is downloaded from the data management. Reduce the cost of medical services and refuse to accept "red envelopes, kickbacks, and commissions on billing."

8. Strengthen environmental management and provide a clean, comfortable, safe and quiet medical environment.

9. Set up a complaint hotline to promptly respond to problems reported by patients and make timely improvements.

Promisor: xxx

x, month, x, 20xx