What is business reception?

Hello, landlord! I think business reception etiquette is suitable for people in the current workplace, and people who often go out to see customers are the most important. The following are the details of the morning reception etiquette. Please forgive me if it is not comprehensive. For other information, please refer to the etiquette knowledge of "winning by gesture".

(a) for foreign and foreign guests who come to visit, negotiate business and attend meetings, they should first know the trains and flights arrived by the other party, and arrange for people with the same identity and position as the guests to meet them. If, for some reason, the host of the corresponding identity can't go, the host who goes to meet should politely explain to the guests.

(2) When the host greets the guests at the station or airport, he should arrive ahead of time and wait for the arrival of the guests. He must never be late and keep the guests waiting. Guests will be very happy when they see someone coming to meet them. If they come late, they will definitely leave a shadow in their hearts. No matter how they explain it afterwards, they can't eliminate the impression of dereliction of duty and dishonesty.

(3) After receiving the guests, you should first greet "You have worked hard all the way", "Welcome to our beautiful city" and "Welcome to our company". Then introduce yourself to each other. If you have a famous movie, you can send it to each other.

Pay attention to the etiquette of sending business cards:

1. When exchanging business cards with elders and respected people, hand them in with both hands, lean forward slightly and say, "Please take care of me". When you want to get the other person's business card, you can say in a pleading tone, "If it's convenient for you, can you leave me a business card?"

2. As a person who receives business cards, read them carefully after receiving them with both hands. Never put it in your pocket without looking, and don't throw it on the table.

(4) When welcoming guests, prepare transportation for them in advance. Don't wait until the guests arrive to prepare the transportation in a hurry, which will keep the guests waiting and delay the work.

(5) The host should prepare accommodation for the guests in advance, help them to go through all the formalities and lead them into the room, at the same time introduce the accommodation services and facilities to the guests, hand over the plans and schedules of activities to the guests, and hand over the prepared maps or tourist maps, places of interest and other introduction materials to the guests.

(6) After the host sends the guest to the residence, he should not leave immediately, but should stay with the guest for a short time and have a warm conversation. The content of the conversation should satisfy the guests, such as the background information, customs, characteristic natural landscape, special products and prices of the guests. Considering that the guests are tired all the way, the host should not stay long and let the guests rest early. When breaking up, tell the guests the time, place and way of next contact.

Second, the reception etiquette

Pay attention to the following points when receiving guests.

(1) When the person in charge the guest is looking for is not available, clearly tell the other party where the person in charge has gone and when to return to the company. Please leave your phone number and address, and make it clear whether the guests will come to the company again or our responsible person will go to another company.

(2) When the guests arrived, for various reasons, our responsible person could not meet them immediately. We should explain the reason and waiting time to the guests. If guests are willing to wait, they should be provided with drinks and magazines, and if possible, they should change drinks from time to time.

(3) The receptionist should have correct guiding methods and postures to guide the guests to their destination.

1. Guidance method in corridor. Before the second or third step of the guest, the receptionist should cooperate with the pace and let the guest go in.

2, the guidance method in the stairs. When guiding guests upstairs, guests should be allowed to walk in front and receptionists should walk behind. If you go downstairs, the receptionist should walk in front and the guests should walk behind. When going up and down the stairs, the receptionist should pay attention to the safety of the guests.

3. Guidance method in elevator. When guiding the guests to take the elevator, the receptionist first enters the elevator, closes the elevator door after the guests enter, and when they arrive, the receptionist presses the "on" button to let the guests get out of the elevator first.

4. Guidance methods in the living room. When the guest enters the living room, the receptionist signals him to sit down with his hand, and only nods to leave after seeing the guest sit down. If the guest takes the wrong seat, please ask the guest to change (usually the next seat is on the side near the door).

(4) sincerely serve tea. People in China are used to entertaining guests with tea. Pay special attention to tea sets when entertaining distinguished guests. There are many rules for pouring tea, and there are many rules for handing tea.

Third, ride etiquette.

(1) car.

1, car seat, if there is a driver driving, the right rear row comes first, the left side comes second, and the middle.

Once again, sit in front of the right side of the hall, with the last seat in the middle of the front row.

2. If the owner drives himself, the right side of the driver's seat should be the first, followed by the right side of the back row, and then the left side, and the middle seat in the back row is the last seat, so it is not appropriate to arrange the guests in the middle seat in the front row.

When the host and his wife are driving, the host and his wife are sitting in the front seat, and the guest and his wife are sitting in the back seat. A man should serve his wife. It is advisable to open the car door first and let her get on the bus, and then get on the bus by herself.

4. If the host and wife are in the car of friends and wives, invite friends to sit in the front seat and friends' wives to sit in the back seat, or let friends and wives sit in the front seat.

The host drives his own car, and there is only one passenger, so he should sit next to the host. If there are many people sitting together, after the guests sitting in the front seat get off, the guests sitting in the back should sit in the front seat instead, which is the most negligent etiquette.

6. When the lady gets on the bus, don't step in first or climb in. You need to stand on the edge of the seat, lower your body and let your hips sit on the seat, then put your legs together and your knees together in the car.

(2) Jeeps

Whether the owner or the driver drives a jeep, they should respect the right seat in the front row, followed by the right seat in the back row, and the left seat in the back row is the last seat. When getting on the bus, the one with the lowest ranking in the back gets on the bus first, and the one in the front row gets on the bus later. When getting off the bus, the guests in the front row get off first, and then the guests in the back row get off.

(3) station wagon

When we receive group guests, we often use a station wagon to pick them up. The station wagon is the first row behind the driver's seat, that is, the front row, and the back row becomes smaller in turn. The rank of each row of seats decreases from right to left.

Common sense of business foreign affairs reception

One: Reception preparation

In order to successfully complete the reception task, foreign affairs reception units generally need a special reception team to be fully responsible for all reception matters.

The reception work should first understand the basic situation of the visitors and find out the country, name, member list and purpose of the delegation. If you need to book a hotel or return air ticket according to the guest's requirements, you should also ask for a copy of the guest's passport (fax). After mastering the above situation, we will make a detailed (Chinese and foreign) written reception schedule (table), including welcome, meeting, talks, signing ceremony, banquet, etc.

Please, visit, transportation, meal and bedtime, accompanying personnel and other details. We should consult the guests in advance as far as possible, and also consider the customs and religious beliefs of the guests. After the schedule is printed, let the guests get a copy in time when they arrive.

Second: seeing me off

According to the identity of visitors, determine the welcome specifications. According to international practice, the main guest is usually equivalent to the guest of honor. Go forward to greet guests, organize welcoming ceremony, venue layout, flowers, photos, TV, and organize mass scenes. Such as the arrival and departure time of the plane (car, ship), the choice of the flower sender and the preparation of the bouquet (garland), the introduction of the meeting between the guest and the host, the arrangement of the train sequence, the arrangement of seats, the hanging of the national flag, etc. , should be implemented item by item.

When welcoming guests, after the foreign guests get off the plane (car, boat), the concierge should take the initiative to introduce the names and responsibilities of the welcoming staff to the guests, and the welcoming staff will immediately shake hands with the guests to welcome them. If the foreign guests take the initiative to hug our staff, I can make corresponding representations, and don't shrink back or hug reluctantly. If you need to offer flowers, you should arrange them after the main leaders of the welcoming guests shake hands with the guests. Chrysanthemums, azaleas, carnations or yellow flowers should not be used as flowers.

When getting on the bus, please ask the guests to get on the bus from the right, and then accompany the host to get on the bus from the left. After all the foreign guests and their accompanying personnel got on the bus, they drove to the hotel. On the way, the accompanying personnel should take the opportunity to introduce things that are conducive to promoting Yichang to foreign guests, such as welcome slogans and cultural landscapes seen along the way.

Important foreign guests and large groups visiting, should arrange a special person, special car to pick up luggage and deliver it to the guest room in time. Don't arrange activities immediately after the foreign guests arrive at their residence. They should have a rest and give each other time to change.

III: Meeting

Where a person with high status meets a person with low status, or the host meets a guest, it is called meeting or summoning. On the other hand, when a person with low status meets a person with high status, or a guest meets his host, it is called a meeting or a visit. A return visit after an interview and a telephone call is called a return visit.

The person who arranges a meeting with one party shall take the initiative to inform the other party of the meeting time, place, main participants, other specific arrangements and related matters needing attention. If you have a group photo, you should prepare it in advance. Generally, the host is in the middle, according to the protocol order, the host's right hand is up, the host and guest are arranged at intervals, and the two ends are bounded by the host.

Before the meeting, the host should greet the guests at the door, either at the main entrance of the building or in the living room. If the host does not meet at the entrance, the staff should meet at the entrance and introduce him into the living room. After the meeting, the host should send the guests to the front of the car or shake hands at the door and watch them leave.

When leaders meet, except the accompanying staff and the necessary translators and recorders, other personnel should quit after the arrangements are ready. Don't let others in and out at will during the conversation.

When arranging the seat of the host and guest, the guest sits on the host's right, and the translator and recorder sit behind the host and guest. Other foreign guests sit on the guest side in the order of protocol, and the host sits on the host side. If there are not enough seats, you can add seats in the back row.

Fourth: talks

Talks refer to exchanging views on some major political, economic, cultural and other issues of common concern. The content of the talks is more formal, political or professional.

First of all, a special team should be formed to determine the main negotiators. The position of our main negotiator should be the same as or similar to that of the other party. The number of people attending the talks is roughly equal. The second is to prepare the outline of the talks. If both parties need to sign the minutes of the talks or the agreement at the end of the talks, they should draft the text in advance.

The talks shall be presided over by the main spokesman, and no other personnel shall express their opinions without the permission of the main spokesman. If you have different opinions, you can write a note to the main negotiator for his reference. If the speaker asks everyone to make supplementary remarks, others can make appropriate supplements according to the speaker's speech, but they cannot put forward opinions contrary to the speaker's opinions.

Talks usually use rectangles, ellipses or round tables. The host and guests sit opposite each other according to their own famous brands, with the host occupying the back and the foreign guests facing the front door. The speaker's seat is in the middle.

Verb (abbreviation of verb) signing ceremony

The signing ceremony was basically attended by everyone on both sides. In order to show the importance of the signed agreement, the two sides are often attended by higher leaders at the signing ceremony.

Generally, a long square table is set as the signature table in the signature hall, and a dark table is laid on the desktop. Behind the desk, two chairs are placed side by side for the use of two signers, mainly on the left and right. In front of the seat are their saved words, with signature stationery on the top and a flag rack in the middle, with the national flags of both signatories hanging.

Participants in the signing ceremony of both parties enter the signing hall, the signers are seated, the assistant signers stand outside the signers respectively, and other personnel stand behind their signers' seats according to their identity order. When signing, the countersignature should help to uncover the text and indicate the signing place. After signing the text saved by us, the countersigner shall pass the text to the other party and then sign the text saved by the other party. After signing, both signatories should exchange texts and shake hands with each other. Sometimes champagne is served, and after signing, * * * will raise a glass to celebrate.

You should also make a reception schedule, indicating what to do at each time [from morning till night], the content of activities, the arrangement of vehicles, and who is responsible. The more detailed, the better.