Summary of five senses work in hospital

As a doctor, it is my duty to save people. The following is the Summary of Hospital Otolaryngology, which I carefully compiled for you for your reference! I hope I can help you! Please continue to pay attention to more exciting work summaries!

Chapter 1: Overview of the five senses work in the hospital. 20XX is a crucial year for the grade evaluation of our college, an important year for the comprehensive, healthy, coordinated and rapid development of our department, and also a bumper year for our University of Science and Technology. This year, our department has made gratifying achievements: the number of staff in the department has increased to 8, forming a good medical echelon and laying a solid talent foundation for the development of the department. At the same time, the hospital's strong investment and support make our department by going up one flight of stairs in hardware. What is more gratifying is that our department was rated as "Top Ten Famous Departments in XX County" by XX County Health Bureau. In this year, the total annual business income of general practitioners increased by nearly 60% compared with the same period of last year; The number of people admitted to hospital and discharged from hospital increased by about 70% compared with the same period of last year, and the department achieved both economic and social benefits.

1. Strengthen department management and innovate new mode of quality service.

1. Implementing "People-oriented" Scientific Outlook on Development

Adhere to the "people-oriented" Scientific Outlook on Development, correct the development direction of departments, firmly establish the "patient-centered" service concept and the purpose of serving the people, strengthen department management, improve service attitude, standardize medical behavior, improve medical quality, ensure medical safety, and comprehensively carry out the "patient-centered, with the theme of improving medical service quality" (referred to as "Hospital Management Year") activities to promote hospital management.

2 adhering to the "people-oriented" service concept, and earnestly do a good job in the construction of quality services.

How to embody the people-oriented service concept, fulfill the hospital's functional orientation of solving difficult and critical patients, continuously improve medical quality and safety, and enhance the core competitiveness of the hospital is a new topic faced by hospital staff. This requires us to carefully organize department personnel and repeatedly study various relevant documents formulated by the hospital. In general practice, we extensively carry out social service commitment activities and consciously accept social supervision. A three-level commitment mechanism has been formed between hospitals and departments, and between departments and individuals: hospitals to society, departments to hospitals, and individuals to departments. Strengthen supervision and implement commitments. Strengthen the cooperation between doctors and patients, hold regular meetings and listen to opinions.

3. Insist on "exquisite technology, excellent service and lowest medical expenses" as the top priority of the department.

In the process of "exquisite technology, excellent service and lowest cost", on the one hand, we should strengthen the management and punishment of doctors. On the other hand, we should actively adjust the medical structure and take effective measures to try our best to reduce medical expenses. First, we should pay attention to rational drug use. The second is to pay attention to the cost of single disease. The third is to grasp the use of disposable materials. The fourth is to speed up the bed turnover. By taking a series of effective measures, the department successfully completed the various cost indicators issued by the hospital this year, and controlled the expenses at a low level under the rapid growth of the department's business, effectively reducing the burden on the masses.

4. Pay special attention to the implementation of medical ethics evaluation system.

The image of employees directly affects the image of our departments and hospitals. We strengthen positive education in various forms, popularize the cultivation of medical ethics and post professional ethics, and combine the perfection of medical ethics system (medical ethics management system, medical ethics reward and punishment system, medical ethics construction system and medical ethics evaluation system) with personal experience (medical ethics self-evaluation and medical ethics experience).

2. Standardize medical quality management and improve the level of medical technology.

1. Attach importance to the construction of talent team

The medical staff in the department use the rotation period for diagnosis, combine amateur lectures with study abroad, study hard professional knowledge and discuss difficult medical records. The three-level ward rounds in departments have accumulated a lot of clinical experience, the professional level has been continuously improved, and the talent team has been continuously strengthened. This laid the foundation for the further development of this department.

2. Strengthen the implementation of rules and regulations

Departments hold weekly meetings regularly, emphasizing medical safety and quality, and implementing medical responsibilities; Conduct quality control inspection and medical error inspection every month, and thoroughly rectify and investigate unqualified performance.

3. Do a good job in the management and monitoring of the "three links"

(1) On admission: careful and comprehensive physical examination, detailed medical history, and strict department medication;

⑵ When in hospital: closely observe the illness, take careful safety care and provide civilized and high-quality service;

(3) When leaving the hospital: explain the matters needing attention, review the time standard, and bid farewell warmly and friendly.

4. Strengthen safety management.

Formulate effective safety management measures. Safety is an important link to ensure the business development of the department. Therefore, every employee must establish a strong sense of safety and a strong sense of responsibility and dedication.

1) Conduct regular safety education, and make it institutionalized and regular.

2) Check and evaluate the medical records regularly.

3) Regularly check and evaluate potential safety hazards;

(1), authenticity of medical history collection, comprehensiveness of physical examination, timeliness of auxiliary examination, comprehensiveness of diagnosis and treatment, and timeliness of medical record writing.

(2), the ward facilities, patient items, beds, regular inspection, regular replacement.

③ Observe the patients before and after operation. And handle it accordingly.

(4), earnestly perform the duties of medical personnel.

5], the establishment of medical defects, disputes, errors and accidents supervision team. Department for processing, put forward rectification opinions and report to the hospital.

[6], improve the system of department rounds.

Once, discuss the "various assessment systems (including the secondary salary assessment system)" implemented by the hospital, and reward employees who put forward reasonable suggestions and create great value for the department.

5. Strengthen the management of hospital infection.

As the saying goes, "management brings benefits". This year, the inpatients in our department have a good momentum, and the completion of various medical indicators is ideal. This is inseparable from the vigorous publicity of the Ministry of Agricultural Cooperation and the designated hospitals of agricultural cooperative medical care in our hospital. The utilization rate of hospital beds in our department was 90% in the whole year, the average length of stay of discharged patients was 7.5 days, the cure and improvement rate was 98.6%, the diagnosis rate was 99.4% within three days of admission, and the coincidence rate between admission and discharge diagnosis was 98.4%, all of which reached or exceeded the indicators issued by the hospital.

Three. Strengthening discipline construction and promoting rapid business development

Continue to follow the business development idea of "attaching importance to endoscopic sinus surgery and phacoemulsification, giving full play to advantages, focusing on building specialized diseases and improving comprehensive service functions".

(1) Continue to accelerate the construction of key specialties. Send talents with development prospects, professional characteristics and advantages to go out for further study.

⑵ Advocate multi-departments (other hospitals) to participate in cooperation, and adopt the way of collaborative research and complementary advantages to promote the development of related disciplines.

⑶ Qi Xin, a member of the whole room, and Qi Xin work together to provide intelligent guarantee for the development of featured businesses.

(4) Increase investment in departments to build key departments in Shaanxi and Shaanxi.

Four. insufficient

The service concept of "people-oriented" has not really been formed, the administrative level and management concept of departments still need to be improved, the influence of specialties needs to be improved, the infrastructure of departments needs to be further strengthened, and the medical image of departments has not been widely recognized.

In short, looking back on the work in the past year, the results are still mainstream. We will continue to carry forward our good practices and learn from our shortcomings. We believe that we will do better.

Chapter II: Summary of the five senses work in the hospital. In the first half of this year, we did a good job in various activities and work required by the hospital, such as professional technology, political study, business study, etc., and actively sorted out various materials of the "secondary hospital evaluation work". In order to improve the quality of infection management in our hospital, the sterile disinfection room was reformed, and relevant functions were performed seriously to ensure medical safety and promote the continuous improvement of hospital infection quality control. The work plan of hospital infection management in stomatology for 20XX years has been worked out: our department has conscientiously implemented the Law on the Prevention and Control of Infectious Diseases in People's Republic of China (PRC), the Management Standard of Hospital Infection, the Technical Standard of Disinfection and the Regulations on Waste Management, and now we report our work for half a year as follows:

First, do a good job in hospital infection monitoring department.

1, control infection and reduce missed reports;

2. Emphasize the importance of hospital infection monitoring to all employees in the department;

3. Conduct routine monitoring on the environment, air, hands of medical staff, disinfectants and aseptic items of the department every month;

4, the relevant infectious diseases should be diverted to guide the department;

5, in accordance with the provisions of the Ministry of health to further standardize the cleaning and disinfection process of oral instruments.

Second, conscientiously implement the new Law on the Prevention and Control of Infectious Diseases in People's Republic of China (PRC), and strengthen the notice of infectious disease management.

Third, strengthen the disinfection and isolation system, and monitor and evaluate the disinfection and sterilization effect every month to ensure that all monitoring items meet the standards. The qualified rate of air, hands of medical staff and surfaces of objects is 98%, and the qualified rate of disinfectants in use is100%. The preservation solution of sterile instruments reaches100%; The qualified rate of disinfection items reached 100%.

Four, monitor the irradiation intensity of the ultraviolet lamp in use once a month.

Five, strict management of medical waste classification, collection, transportation, storage and transportation, to prevent leakage.

Six, the implementation of hospital infection outbreak early warning report, actively prevent the outbreak of infection, put an end to the occurrence of malignant hospital infection.

Seven, the department staff hospital infection knowledge training into this year's work focus.

In the first half of this year, our department also managed outpatient prescriptions, and all doctors and assistants actively cooperated to standardize prescriptions.

Otolaryngology income in the first half of the year: 8964 person-times, with an income of 376592 yuan. Among them, the number of dental consultations was 4086, and the income was 292962 yuan; 1866 eye visits with an income of 38,504 yuan; The number of dermatological visits was 30 12, and the income was 45 126 yuan.

In a word, our otolaryngology department is still in a period of development and growth. The diligent, honest, active and fearless hospital leaders set an example for us to learn and provided us with a good development environment. We must live up to the expectations of the leaders, devote ourselves to the work with the greatest enthusiasm and confidence, and make contributions to the development of the hospital within our capacity!

Chapter III: Summary of Otolaryngology in our hospital. Since May this year, the otolaryngology ward of our hospital has been identified as the first batch of "quality service nursing demonstration wards" in our hospital. Under the leadership of the director of our department and the head nurse, all nurses keep in mind the service tenet of "patient-centered", strengthen basic nursing and life nursing, actively explore from the aspects of reducing liquid call, six-heart service and special service for unaccompanied patients, and solidly promote the quality nursing service of "patient satisfaction". During this period, as a nursing staff in the department, I have many feelings: our department attaches great importance to quality service activities from the department director to the head nurse to all medical workers and nursing staff, and we are very proud to be the first batch of quality service pilot wards in the hospital. At the same time, we also feel that this pressure has promoted and encouraged our work. All the staff actively participated in it, and the director and head nurse organized all the staff in the department to carry out "If I were a patient" speech activities. Through this activity, my biggest feeling is that we must treat patients as our relatives or friends and treat them with our sincerity, which is also the premise for us to provide quality services. Only by caring for each other and treating each other sincerely can we build a harmonious doctor-patient relationship!

Our department is constantly exploring and practicing in our work, aiming at quality service, strengthening basic nursing and life nursing, starting from every little thing and every detail, and sincerely hope that our efforts can bring help to patients. Each of our nurses goes to work half an hour earlier and leaves work one hour later, actively and enthusiastically helping patients with boiling water for meals, tidying up bed units, combing their hair and cutting their nails, oral care and so on. And we also posted eye-catching humanized slogans on the corridor wall to remind them.

During the activity, our department launched a bright spot: reducing the phenomenon of making liquid calls. Through the head nurse's reasonable arrangement and adjustment of nursing staff's work, as well as everyone's active participation, we have strengthened the liquid patrol of infusion patients, taking the initiative to infusion, take liquid and add liquid. Since the beginning of the work, the phenomenon of liquid phone calls has obviously decreased, so we should maintain and continue our efforts!

"Love, patience, carefulness, responsibility, sincerity and enthusiasm" is another theme launched by our department since the development of quality service. We should apply these six hearts to our work and our "six-heart service" to every patient, so that they can feel as warm and warm as home in the hospital. The staff here are all their family and friends, and we will communicate with them sincerely with beautiful smiles. A simple greeting will warm their hearts, and they can treat patients, family members and staff with a smile and sincerity. Creating a harmonious departmental atmosphere is the basis for us to provide quality services. On the contrary, patients' encouragement and recognition of our work has greatly enhanced our confidence in working hard and our belief in serving patients. Every time a patient puts a smiling face on our photo, we will be very pleased. The patient wrote us a few simple words: well done, come on! It will make us very moved, it will be an affirmation and encouragement to our work, and we will feel that our hard work is worth it! Meaningful!

In view of the problem that some ophthalmic patients are unaccompanied at night, in order to strengthen night patrol, provide patients with necessary life help and avoid safety accidents caused by old age, visual impairment, postural hypotension and other incentives, we launched a new theme of "Special service for unaccompanied patients" in August. When making rounds every afternoon, the nurse in charge will ask the patient whether to stay with him or not, and the patients who are unaccompanied at night will be marked conspicuously on the flower brand. Night nurses can make clear which patients are unaccompanied at night according to the signs, so that they can patrol more at night and provide appropriate life help, such as pouring water to take medicine and helping patients to go to the toilet to avoid falling. Starting from every little thing can not only reduce many unsafe hidden dangers, but also improve the good doctor-patient relationship, so as to gain their trust and affirmation of our work.

We need to continue to work hard, actively participate, sincerely, and do our best to bring the best service to every patient!