Personal Summary Report of Bank Retail Department

In order to make a clear judgment in the summary text, the words must be accurate, the examples used must be conclusive, and the judgment must be unambiguous. Simplicity requires that when elaborating opinions, a combination of generalization and specificity should be achieved. Words should not be boring, avoid generalities and cumbersomeness, and the text should be simple, concise and clear. Let me take you to see 5 examples of personal summary reports of the bank retail department. I hope it can help everyone!

Summary report of the bank retail department 1

Three weeks have gone by in a blink of an eye. Gone by in a hurry, my internship in the retail department came to a successful conclusion. When I first came to the retail department as an intern, I was full of joy and expectations. This was a new position waiting for me, with new challenges that I had to face one by one, and more importantly, new knowledge and advanced ways of dealing with people. It allows me to study and comprehend seriously. But due to various reasons, when I learned that my internship time was only less than a month, I felt a little depressed, but I immediately adjusted it, because being able to intern in the retail department is already a gift from the leaders of the industry. and cultivation, so being able to learn the most knowledge in the shortest time has become my pressure and motivation.

In these short twenty-one days, I seized every minute and every second, worked hard to learn business skills, and carefully consulted my seniors on business processes and experiences. At the same time, I use my spare time to study documents, thoroughly understand every detail of the work process, and do my best to complete the tasks assigned by the leaders every day as quickly and cost-effectively as possible. Now I can independently complete the entire mortgage process, from mortgage signing to approval, to loan disbursement and storage of primary credit files. I can be independent in every step and ensure the accuracy of each mortgage document.

During my internship in the retail department, there were two points that made me realize the most. First, the importance of teamwork. We live in a big family called a branch. Everyone has a clear division of labor. What we do is to ensure that the branch can continue to operate in an orderly and efficient manner. In this, the team's collaboration It is particularly important. During the signing process, the seniors used their own resources and cooperated with each other, striving to make every piece of work meet the most beneficial direction for the development of the branch. During the approval process, the secretary and leaders worked together to review each item carefully to ensure that the branch would bear the minimum risk and ensure the stable development of the branch's business. Then there is the cooperation of the leaders of the General Department and the employees of the Sales Department to ensure that every mortgage piece is safely and completely stored in the warehouse. Finally, there is a retail account manager who carefully explains the problems encountered by customers after taking out loans. Through such rigorous and high-quality teamwork, the retail business of our branch is growing day by day and has made an indelible and huge contribution to the development of the branch. Second, the importance of a rigorous work attitude. Every mortgage loan is accompanied by risks, including operational risks, compliance risks, etc. This requires us to have a rigorous work attitude to treat every case, and everything is based on documents. Lord, only in this way can we ensure that every item does not step on the red line and does not add risks to the branch. Only in this way can we ensure the steady development of the branch.

Through this twenty-one-day internship, I learned a lot. There are many people to thank and many things to deeply understand. I am gradually growing day by day. I would like to thank the leaders of the industry for giving me this opportunity. This is a rare opportunity to intern in the retail department. Here I understand the importance of unity and friendship. Here I learn to treat everyone and everything rigorously, so that work does not take detours, and life development does not take evil paths. .

The retail department is a department full of challenges and passion, where we can grow rapidly and lay a solid foundation for future development. I will absolutely obey the leadership's arrangements for me. I will use my fullest passion to meet the challenges at work, and use my hard work to contribute to the development of the branch.

Summary Report of the Bank’s Retail Department 2

In 20____, our bank’s retail business department conscientiously implemented the spirit of the bank-wide working meeting at the beginning of the year and the work deployment of the headquarters, combined with actual conditions, and formulated around the beginning of the year work objectives and measures, and pay close attention to their implementation.

Adhere to the work idea of ??"strong publicity, emphasis on efficiency, and fully exert the effectiveness of retail business", increase market expansion efforts, strengthen basic management, and adjust business strategies to promote the healthy development of various retail business tasks in 20____, and the various business conditions have been significantly improved. , operating efficiency has been significantly improved. As of the end of __ month, our bank's personal unsecured small loan balance was ______ million yuan, accounting for ____ of the ROP indicator ______ million yuan, and the CD staff deposit balance was ______ million yuan, an increase of ____ million yuan from the beginning of the year ____, CD deposit contribution rate 11, ILR amateur deposit ____ million yuan, ____ deposit contribution rate ____, in 20____, our main work measures and results are as follows:

1. Publicity work is the cornerstone of retail business development

In 20____, the retail business publicity work closely focused on the idea of ??“attacking counties, stabilizing towns, and extending villages”. From January to June, a total of individual free funds were distributed. Mortgage small loans ____, loan amount ______ ten thousand yuan, CD personal deposit customers ____, company deposit customers __, retail business department deposits ______ ten thousand yuan, deposit contribution rate ____, specific The retail business promotion is as follows:

1. Large-scale activities such as "______", "______" and "______" organized by our bank's retail department have greatly enhanced the bank's reputation, expanded public awareness, and promoted rapid business growth.

2. The retail department implements "bundled promotion" of loans and deposits in ____, ____, and industrial parks, and conducts monthly business promotion activities in ______, ____, and ____ districts to expand the promotion of our bank's loan and deposit varieties intensity.

3. Implement the "Personal Loan Rush" publicity at designated times for central towns such as ____ Town, ____ Town, ____ Town, ____ Town, ____ Town, and ____ Township.

4. Quarterly visits are made to individual industrial and commercial households in villages, towns, and market locations along inter-county highways such as Fengdian, Fengwu, and Fengshi, as well as to large breeding households in the jurisdiction. Promote and popularize the work and assign dedicated personnel to be responsible for this work.

5. Coordination work between county-level authorities. County-level commercial committees, individual cooperatives, agricultural committees, animal husbandry, beef cattle and other departments are visited once a month, and animal husbandry stations, agricultural technology stations in central towns and villages along inter-county highways are visited once a month;

6. Hold symposiums with the Federation of Supply and Marketing Cooperatives, financial knowledge lectures, planting and breeding knowledge lectures, and micro-enterprise financing lectures at the Agricultural Broadcasting and Broadcasting School, the Animal Husbandry Bureau, and the Industrial and Commercial Bureau to expand the promotion of our bank's loan and deposit varieties.

2. Strengthen team building, improve the performance management system and build a retail business framework.

In 20____, our bank trained two mature personal loan team leaders, recruited __ new personal loan staff, and basically realized the social group personal loan team (5 1), the headquarters personal loan team ( 5 1); Recruited __ new CD personnel and initially established a ____ team framework.

Bank Retail Department Summary Report 3

1. Work Summary

1. Civilized and high-quality service work

For each business institution of our bank The daily management of window service work has always been a central task of our department. In order to continuously improve the overall service level of our bank and truly promote the comprehensive development of the branch's various businesses through service work, in April 20____, in accordance with the guidance of the new branch party committee, on the basis of the original service work management methods Last year, our department revised and issued a new "____ Bank____ Branch Civilized and High-Quality Service Management Measures". Compared with the old method, the new management method reflects the distinctive feature of paying equal attention to service management and business development and closely integrating them. The measures are detailed in terms, highly operable, and more in line with the actual management work of our bank. After several revisions of the draft, it was promulgated and implemented at the bank-wide civilized and high-quality service work conference held in mid-April 20____.

After the promulgation of the new measures, our department immediately arranged for the service supervision team of the department and all employees of the agencies under its jurisdiction to carefully study the detailed rules of the measures, and in accordance with the latest revised "Business Outlet Service Standards" of the head office, tasked dedicated personnel to conduct self-examination. For self-detected service software and hardware problems, if they can be rectified, they will be rectified immediately; if they cannot be rectified for a while, they will communicate with the superior bank union in a timely manner and work with the branch's functional departments to conduct centralized research and solutions. At the same time, our ministry has also hired external service supervision agencies to conduct overt and covert inspections of the service status of all agencies under its jurisdiction in accordance with the requirements of the new measures, and report the inspection results on a monthly basis. Although the method has only been implemented for 2 months, judging from the service inspection results in 20____, our bank's service quality and overall level have been significantly improved and improved.

In 20____, while doing a good job in daily management of services, our ministry also assigned some institutions to actively participate in the civilized and high-quality service competition organized by the Provincial Banking Association and the Civilization Office of the Municipal Party Committee, and in April this year In March and May, we received acceptance and inspection of our bank's services from the Provincial Banking Association, the Provincial Bank Service Supervision Group, and the Provincial Bank First Question Responsibility System Inspection Team, and achieved good results.

2. Business skills training and testing

Organizing business skills training and testing for front-line employees within the jurisdiction is another key task of our department. In view of the fact that the province's system is preparing to launch the IT blueprint in September this year, and the branch's electronic classroom is used for blueprint training, it is impossible to organize centralized skills training for all employees of the bank. Our department issued a notice to the whole jurisdiction at the beginning of the year, requiring all institutions to be organized into parts. Affiliated employees strengthen skills training and strive to meet the head office acceptance test with excellent results. From June 9th to 18th, in accordance with the overall arrangement of the provincial bank trade union, our department organized a skills test for branch employees. More than 500 employees from the whole bank actively participated. There were more than 40 actual tests and more than 800 people actually took the test. This evaluation also achieved relatively satisfactory results. According to statistics, more than 200 employees have reached the level of first-level experts in different skill types, and the passing rate of employees participating in the test is nearly 100.

3. External publicity work

While doing a good job in various daily tasks, our department is also responsible for part of the external publicity work of the branch, and promptly reports various work news items of the branch. , actively contribute articles to the head office, provincial branches and branch websites and internal electronic publications in the form of pictures and texts, so as to expand the influence of the branch and enhance the visibility of our bank. According to incomplete statistics, in the first half of the year, our bank sent nearly 20 articles to outside media, with a publication rate of 100.

What needs to be emphasized is that at the end of last year, our bank was rated as a model for advanced units in spiritual civilization by the Liaoning Provincial Party Committee and the Provincial Government. At the beginning of 20____, the Propaganda Department of the Municipal Party Committee came to our bank to award the plaque on behalf of the provincial government. ceremony. Our department seized this opportunity and not only carefully prepared the reception, preparation and publicity work within the system, but also fully cooperated with the reporters from the Liaoning Daily News Station to conduct news interviews with our bank, and published exclusive news interviews with our bank in Liaoning Daily. , to expand our bank’s external influence.

4. Employee rights and interests work

In accordance with the work arrangements of the branch party committee, our department actively contacted the physical examination hospital in March 20____ to organize centralized physical health examinations for all employees under the jurisdiction. Based on the inspection results, we will centrally organize employees to be vaccinated against hepatitis B. Currently, this work is still in progress.

In May 20____, our department was also responsible for organizing employees to undertake bidding and inspection work for processing manufacturers in accordance with the requirements of the Party Committee. At the end of May, the signing of the order contract was completed, and the entire bank was More than 1,200 employees perform customized work.

5. Party Affairs Work

According to the unified deployment of the Provincial Party Affairs Department, our department also actively organizes various party branches within the bank to strictly control, carefully screen party activists, and participate in municipal government agencies Party membership training of the working committee. At present, all 11 activists who participated in the training have successfully graduated, and the proposed new candidates have been submitted to the branch party committee.

6. Corporate culture construction work

In order to build a harmonious corporate culture environment and activate the cultural life of employees, our department mainly organized and arranged the following large-scale cultural and sports activities.

On the eve of the Spring Festival, the bank organized the 20____ Annual Double First and Double Excellent Commendation Conference and the New Year Gala; in early March, in order to commemorate the 3.8 International Women’s Day, the bank’s female employees were organized to carry out a calligraphy, painting and photography competition activities; in mid-May, all employees of the bank were organized to carry out mountain climbing activities with the theme of "Green Covenant", etc. The successful holding of the above activities has greatly enhanced the centripetal force of the employees and the cohesion of the branch party committee, and has achieved the expected results.

7. Other work

In mid-June, the provincial bank held the province’s 20____ business skills competition, and our bank was designated to host the entire process. In accordance with the instructions of the branch party committee, our department invested a lot of time and manpower from the preliminary preparation of the event to the smooth implementation of the event. After the event, all the work of our department received praise and praise from the provincial bank and branch party committees.

2. Main problems existing in the work

1. Although our department has revised very detailed service work management methods, in daily management work, the evaluation lines are still rough. , the precision of assessment needs to be strengthened.

2. In the 20____ annual business skills competition held by the provincial bank, our bank only won fourth place in the overall group score. This result does not match our bank’s positioning in the province. The business skills training of employees needs to be strengthened urgently.

Summary Report of the Bank’s Retail Department 4

In the first half of 2013, our bank’s retail business department conscientiously implemented the spirit of the bank-wide working meeting at the beginning of the year and the work deployment of the headquarters. We must pay close attention to the implementation of the work goals and measures formulated. Adhering to the work philosophy of "strong publicity, emphasis on efficiency, and fully utilizing the effectiveness of retail business", we increased market expansion efforts, strengthened basic management, and adjusted business strategies to promote the healthy development of various retail business tasks in the first half of the year, and the various business conditions improved significantly. Operating efficiency has been significantly improved. As of the end of June, the balance of personal unsecured small loans of our bank was 36.42 million yuan, accounting for 1.029% of the ROP indicator of 35.38 million yuan. The balance of CD personnel deposits was 8.08 million yuan, an increase of 200.3% from 2.69 million yuan at the beginning of the year. The contribution rate of CD deposits was 11. Deposits of 2.82 million yuan were collected, and the ILR deposit contribution rate was 3.9. In the first half of the year, our main work measures and results were as follows:

1. Publicity work is the cornerstone of retail business development

The retail business promotion work in the first half of the year closely focused on the idea of ??"attacking counties, stabilizing towns, and extending villages". From January to June, a total of 258 personal unsecured small loans were issued, with a loan amount of 29.63 million yuan, and CD personal deposit customers 93, 3 corporate deposit customers, the retail business department has deposits of 10.9 million yuan, and the deposit contribution rate is 15.4. Specifically, the retail business promotion is as follows:

1. "Citizens Send Spring Festival Couplets" organized by our bank's retail department Large-scale activities such as "One-Kilometer Circle of Uncompleted Apartments" and "Dragon Boat Festival Zongzi Making" have greatly enhanced the bank's reputation, expanded public awareness, and promoted rapid business growth.

2. The retail department implements "bundled promotion" of loans and deposits in Sanhe, Mingshan, and Industrial Parks, and conducts monthly business promotion activities in Sanhe, Mingshan, and Industrial Parks to expand the promotion of our bank's loan and deposit varieties. .

3. For Mingshan Town, Shuren Town, Shizhi Town, Shetan Town, Baohe Town, Rensha Town, Gaojia Town, Baoluan Town, Longhe Town, Sanfu and Sanba Townships and other central towns have implemented the "personal loan rush" promotion at designated times.

4. Quarterly visits are made to individual industrial and commercial households in villages, towns, and market locations along inter-county highways such as Fengdian, Fengwu, and Fengshi, as well as to large breeding households in the jurisdiction. Promote and popularize the work and assign dedicated personnel to be responsible for this work.

5. Coordination work between county-level authorities.

County-level commercial committees, individual cooperatives, agricultural committees, animal husbandry, beef cattle and other departments will be visited once a month, and livestock stations, agricultural technology stations in central towns and villages along inter-county highways will be visited once a month;

6. Hold symposiums with the Federation of Supply and Marketing Cooperatives, financial knowledge lectures, planting and breeding knowledge lectures, and micro-enterprise financing lectures at the Agricultural Broadcasting and Broadcasting School, the Animal Husbandry Bureau, and the Industrial and Commercial Bureau to expand the promotion of our bank's loan and deposit varieties.

2. Strengthen team building, improve the performance management system, and build a retail business framework.

In the first half of this year, our bank has trained two mature personal loan team leaders and recruited 3 new personal loan staff. We have basically achieved the goals of the community personal loan team (5 1) and the headquarters personal loan team (5 1); Recruited 1 new CD staff and initially established the CD team framework.

Bank Retail Department Summary Report 5

Since 20____, under the correct leadership of the branch leadership team and the careful guidance of the professional departments of the superior bank, our department has adhered to the market-oriented approach, With economic benefits as the center, with the goal of organizing funds, expanding the market, adjusting the asset structure, cultivating gold customers, and seeking profitability, we have been down-to-earth and overcome difficulties, and have successfully completed all the work this year. The specific situation is now formed The summary is as follows:

1. A brief review of the work of the Customer Department in 200__

(1) Deposit work

1. In terms of unit deposits: in 20____, The branch's unit deposits are growing rapidly. As of December 31, the unit deposit balance reached 10,000 yuan, a net increase of 10,000 yuan from the beginning of the year, an increase of 10,000 yuan from the same period last year. After completing the annual plan, the unit deposits increased by 10,000 yuan on average every ten days, completing Annual plan. Among them, the new unit deposits are mainly the 100 million yuan increase in the social security fund account of the ____ Municipal Finance Bureau and the 100 million yuan deposit from the ____ Polytechnic University. In this work, the branch adheres to the marketing principle of stabilizing old customers and striving to expand new customers. Throughout the year, we focused on the following tasks:

First, strengthen leadership and implement responsibilities. At the beginning of the year, the branch held several corporate deposit work meetings, carefully summed up experience, and formulated this year's corporate deposit work implementation plan. The work steps are clarified, various indicators are broken down and implemented at the grassroots level, and corresponding evaluation plans and reward and punishment measures are designated on a quarterly basis, which enhances the sense of responsibility and urgency of the grassroots units and improves the enthusiasm and creativity of employees.

Second, update concepts and strengthen management. First, starting from changing the concept, we organized multiple learning and training for employees, so that everyone established the business philosophy of "focusing on efficiency, targeting the market, taking the initiative, and creating profits for all employees", changing "I want to take over the savings" to "I want to take over the savings". "Storage". The second is to adhere to the principle of "management produces benefits", strengthen internal management, and pay close attention to service quality. Our bank has established a "Marketing Deposit Work Leadership Team

Third, seize the opportunity and strive to increase deposits. In April, the head office approved our bank's loan project of 300 million yuan to the Polytechnic University. This loan, According to the original intention of the Polytechnic University, the loan should be distributed in installments and one by one according to the progress of the project. However, in line with the idea of ??early disbursement and early benefit and creating benefits, our bank has negotiated with the Polytechnic University for many times and quickly completed the pre-loan investigation and a series of related matters. While working, a loan of 300 million yuan was fully released to the Polytechnic University on April 30. By the end of the year, the stranded funds exceeded 100 million yuan. The fund account for collecting tuition fees from the school was also transferred to our bank, and our bank completed the annual unit The deposit task played a key role.

2. Savings deposit work: By the end of 2006, the branch’s savings deposit balance reached 10,000 yuan, a net increase of 10,000 yuan from the beginning of the year and an increase of 10,000 yuan from the same period last year, completing the year. planned; the average ten-day increase in savings deposits is RMB 10,000, and the annual plan is completed; the balance of foreign currency savings is equivalent to RMB 10,000, a net increase of RMB 10,000 from the beginning of the year, and the annual plan is completed; the balance of education savings is RMB 10,000, a net increase of RMB 10,000 from the beginning of the year, and the annual plan is completed Annually planned. In the first quarter of the "Welcoming the New Year" activity, the branch was based on being early, actively deployed, and worked together, and achieved good results in this activity, with the foreign currency savings balance reaching 10,000 yuan. Won the title of Advanced Unit for Foreign Currency Savings. The RMB savings of the branch business department increased by RMB 10,000 net compared with the beginning of the year, and won the title of Advanced Collective for Savings. Comrade Zhang Zhuping of Jingyang Branch won the title of Advanced Individual.

(2) Intermediary business As of the end of December, the branch's intermediary business income has achieved satisfactory results, reaching 10,000 yuan, an increase of 10,000 yuan compared with the same period last year, and completing the annual plan. Among them, the life insurance agency work has achieved outstanding results. The total insurance agency business premium income for the whole year has reached 10,000 yuan, an increase of more than 10,000 yuan compared with the same period of the previous year, creating more than 10,000 yuan of benefits for the branch. In addition, the bank card intermediary business income has also reached a high level. level (this work will be explained in detail in bank card work). It can be seen from the above figures that our bank's intermediary business income has grown rapidly, and the agency life insurance business has contributed a lot. Our main methods are:

1. Arrange special personnel to be responsible for business liaison and relationship coordination with various insurance companies, and strengthen cooperation with insurance companies; at the same time, send many people to other commercial banks in the city to "learn experience", As a customer, gain on-the-spot understanding and learn from their good practices and experiences.

2. Improve all employees’ understanding of the insurance agency business and enhance their enthusiasm and initiative for work. At the beginning of the year, our bank broke down the insurance agency business plan layer by layer and implemented it to each branch and every employee, so that "everyone has a heavy burden to bear, and everyone has a target on their shoulders." Our bank pays attention to increasing internal publicity to make employees realize that agency insurance business is an emerging business that benefits themselves and the bank, and stimulates enthusiasm and initiative in work. In terms of external publicity, we vigorously promote the benefits of the insurance business through various service outlets, such as posting posters, distributing leaflets, and face-to-face explanations, to increase its popularity and let more people know and understand insurance.

3. Take effective measures to increase job training and improve their service skills in this business. In order to do a good job in the agency insurance business, our bank overcame the difficulties of small manpower and heavy tasks, vigorously cooperated with various insurance companies, actively organized employees to use unified break time and shared break time, and organized employees in batches to conduct insurance business training and explain Insurance knowledge and impart marketing skills.

4. Establish a daily reporting system for insurance agency business. We have designated a highly operational inspection and assessment plan, implemented the "daily reporting", "weekly inspection" and "monthly reporting" systems, established an insurance business sales ledger, and kept track of sales information.

(3) Bank card work As of December 31, the bank card business income of the branch has performed well, with a total of 10,000 yuan, completing the annual plan; the deposit balance is 10,000 yuan; the number of bank cards issued The balance is a net increase from the beginning of the year; the bank card consumption amount has accumulated to 10,000 yuan, and the annual plan has been completed. Since February 16, 2006, the Agricultural Bank of China has begun to implement new financial service charging standards. Many customers have not stopped doing business with our bank because of the handling fees. This is mainly because although the corresponding handling fees are charged, our bank’s The staff's enthusiastic service has won customers with their sincerity. Take the Qingnian Road branch as an example. The bank card intermediary business income of this branch has increased sharply because the bank's employees are not afraid of difficulties and actively strive to attract surrounding individual industrial and commercial households to handle bank card off-site remittance business with our bank (these individual industrial and commercial households have deposits. (most of the coupons have a denomination of less than 10 yuan), which has greatly increased the bank card intermediary business income of the branch. Although the bank card income of the branch has been completed well, the completion of other indicators of the annual plan is not optimistic. In response to the uneven development of bank card indicators in branches, in May this year, the branch formulated and implemented the "____ Branch 2006 Bank Card and Electronic Banking Operation Assessment and Evaluation Methods" and the "____ Branch 2006 Golden Harvest Card "1 N" Activity Implementation Plan". At present, these two assessment methods have achieved results and fully mobilized the enthusiasm of all employees in bank card work. "Love me Jinsui, use me Jinsui" has become a common goal for everyone in our bank. The purpose of employees' work is that in just one month in June, employees' card consumption reached more than 500,000 yuan. At the same time, through various public relations and marketing efforts of the branch, it reached an agreement with ____ Polytechnic University and other colleges and universities to apply for debit cards for new students. , bringing a qualitative leap to the bank card work of the branch, and comprehensively driving the balanced and rapid development of bank card issuance volume, bank card deposits and bank card business income.

Articles related to bank retail department personal summary report:

★ Year-end work summary of the bank retail department

★ Year-end work summary and plan sample of the bank retail department

★ 4 personal work summary examples of the banking business department

★ 5 selected year-end work summaries of bank marketing staff in 2020

★ 5 personal work summary reports of the bank

★ Selected examples of bank marketing personal year-end work summary

★ Bank business department personal work summary

★ Bank marketing personal work summary and plan examples

★ Excellent examples of work summaries in the retail industry

★ Five selected personal work summaries for bank staff